Airtel Complaints & Reviews

#airtel service is going to dogs!!

Last one week my incoming calls and internet were not working and the reason was i had requested for isd service to be enabled which deactivated the base plan... This is told by customer care executive.

Today i receive one month old bill in my email and to check when i call customer care was told it is sent by accident.

I am expecting more to come in the coming days and i am seriously looking forward to port my mobile / broadband and hotspot to vodafone and act cannot spend daily couple of hours with this type of service provider loosing mental peace.

Hi team,

I requested mnp from idea to airtel 25 days ago, my no converted to airtel but no signal. I went to airtel store in vizianagaram and vizag five times and they didn't explain the actual problem simply they changed the 4 times still, the issue is not yet resolved from the last 25 days. I asked them the same thing simply they were saying that there was a problem with the backend team and please wait until the issue is resolved.

Please take necessary action on airtel

Airtel changed my monthly plan on their own without any communication to me. As per them, they gave me waivers as i was a premium customer to them but then without any intimation they increased the rental. Now they are asking me to pay double the amount which used to come as the bill.

Following are the details of the plan month wise starting march, 2017

March - 1380
April - 1380
May - 1472
June - 1725
July - 1788
Aug - 1888
Sept - 2488
Oct - 2488

This month bill was generated with 3005 as my rental and i paid just 1500. When i called airtel customer care, they just said that they can waive off 500 and i will have to pay 972 more. I dont understand the reason behind that. Why would i pay the company without any reason.

Hi I have loaded 1000 on Airtel Payments Bank but I am not able to do any transaction on it. It gives the message Debit for this account is not allowed. I e mailed them several times but they haven't tried to reply back once. Worst customer experience in my whole life.

I had a relaince no. [protected]. I port it to airtel from airtel office chennai. That time i was in chennai. On same day i had to come to vizag n now im in vizag i found that i lost my sim i went 4 times to airtel office but they are not able to provide me new sim to told that i have to go to chennai for that sim but now i cant go to chennai. They are not able to provide me any sim either prepaid n post paid they told aftr 45 days u will lost ur no. Even airtel custumer care also cut my ohn n refuse to talk. I want my back any how in vizag bcoz i cant go to chennai. Plz assist me

Rohit sharma
[protected]

My airtel prepaid number fails to receive important otp sms from banks and other establishments as a result of which i have been unable to carry out any phone based transactions.
Bought a new phone on advice that the phone i was using might be faulty. But the problem remains the same.
The card has also been tried on other phones, and the same problem persists.
The service provider says sim is fine.
Very frustrating. Its been months now.
Please help urgently.
No. Is -[protected]

This is 3rd time in a row that airtel release a cash back offer & don't credit it until we raise a complaint. When asked to post the call to upper management they always they have gone for a break. Why is it always we need to remind them about the cash back.. Nobody bothers until we call. So it's all a dummy plans they release

Please make note of the complaint number raised to airtel payments bank - 1035672

I have submitted documents for port out from idea postpaid to airtel postpaid.
The port was succesful yesterday and the idea service was terminated. But the dealer haven't provided me a new airtel sim which he promised to deliver at my address by post. I suspect that sim was misplaced at their end. Interuption of service of this number was taking toll on my work contacts.
Following are the details

Mobile number :[protected]
Port request submission date :13/11/2017
Upc code : ia226585

Provide me a solution to get my number (New sim) which was ported to airtel.

Thanks

I recharged my no on sept 9th and got 2 confirmation message at 00.12 hrs

1. 1 gb/day 3g/4g data has been credited to your account for 84 days

2. Free local std mobile calls facility has been activated on your number for 84 days.

Ideally my plan should be valid till 1st dec 2017.

Since today (21st nov) morning voice call facility has been withdrawn on my mobile. Internet is working.

I have given my Mobile as they told that this is a kind of insurance. I was under an impression that it will cover and they have collected the info and device nicely and after 15 days they returned the device stating the CLAIM HAS BEEN REJECTED WITH SOME ### EXCUSES .. THEY ONLY SEEK MONEY FOR THE SERVICE. THEY TOLD SOME MYSTERIOUS REASONS EVEN I TOLD THE REAL FACT THEY DONT ACCEPT. I WAS NOT AWARE ALL THE CUSTOMERS ARE FACING THE SAME ISSUE.. TAKING MONEY OR CHARGIN MONEY AND AT THE TIME OF CLAIM THEY TELL CLAIM REJECTED WITH SOME ### REASONS AND EXCUSES SO I AM WRITING MY EXPERIENCE WITH AIRTEL SECURE.

INTIALLY THEY ASSURED THAT ALL THE DAMAGES WILL BE COVERED.
SO I WANT TO KNOW WHAT UNDER CURCUMSTANCES THE CLAIMS WILL BE ACCEPTED.

SO I AM WRITING.. I WANT SOMEONE WHO CAN ADDRESS THIS
HOPE THIS FORUM WILL ADDRESS THE CONCERNS

Device Claim – Service Request # 2187176

I have converted my airtel sim to 4g from 3g, but now i can't use mobile data as no data service is available.
Kindly allow me to use the 4g service and also i tried many times to fix the problem, but could not succeed. I have no idea what type of airtel service it is that it gives me warning always that you will not be able to use airtel service. I have no idea what is wrong with airtel.in that after updating also its not providing me 4g service. Even now there is no mobile data available to me at all.

Sir,

My name is mohammed irfan sait. From last 8 years approximately i was using my airtel number [protected]. Suddenly on 19th nov around 7 pm it was showing not on registered networks then next day i visited airtel store request new sim. They it is completely deactivated give us one day time. Today they're saying it's completely deactivated due non usage but convinced by showing call details and recharge. They said they're helpless call to 12181 number they're saying it's completely deactivated due non usage but i have proof that this number is in usage from last 8 years approx. They again referd to airtel store.
My humble request you activate my number [protected]

I have been continuously tortured for the past 3 years with wrong call from airtel and now its more worse in the form of automated calls. I own my mobile number for past 14 years and from last 3 years my mobile number has been registered to some airtel broadband connection. That person is real bad in paying his bills and i'm the one getting threatened calls for missing the bill payment. I would have requested atleast 10, 000+ customer care officials, not to call and to erase my phone number from that account and the nonsense wrong calls still continues. Even during my pregnancy days i receive 50+ calls for the same and had cried to employees to please remove and still it continues. I need compensation for the amount of torture airtel has given me. Its been years of torture.

I have given offer to activate 399 offer from my main balance, after adding 400 to my main balance couldn't able to activate it. When contacted customer they told that no such offer is available for you and you are only eligible for 448 plan. Again added 60 rs to my main balance and tried activating the 448 plan, again i couldn't able to activate that plan also.
When contacting customer care:
1. She told that they have some network problems and many are facing this issue. She took request and confirmed me that the same plan will be activated within 1pm.
2. He told that i have given request by 9.47am only so it will take 4 hrs to complete (By 12.45pm)
3. She told that no such option is available to do through customer care and when asked to connect seniors she connected but no one responded back for 10 mins so disconnected the call. (By 01.55pm)
4. Again she told that this can be done but it will take some more time, she confirmed that it will be activated within one hour and gave ref no for the complaint. (By 02.17pm)
5. He told that the team responsible is not present today so this will take time and he told that it will be resolved within by 3pm next day. At the end i asked him to hang himself if cant able to process the request within tom evening 3pm (In frustration).
6. By 5.30pm i got a call from their executive from number [protected] and he assured me that the plan will be activated within 12 am the same day. When i told that your executive told that it will take 24 hours he told that he will give special request and fix the problem within 12 am.
7. By 9.30am (The next day), spoken with a senior executive again and he told that the problem will be resolved by 4pm
8. Spoken with a executive and told to transfer the call to senior. Waited in the call for 7 mins but no one responded. (03.40pm)
9. Spoken with a senior and used some foul words he disconnected the call (03.45pm)
10. Spoken with a executive and told her to transfer the call to senior, after 4 mins wait she told that her senior is busy and she will rectify the issue. She confirmed that within 12 am the issue will be fixed. I have asked if not fixed then what can we do? Commit something so that if not fixed i can ask it. She doesnt committed anything but told it will be resolved within tonight.

I feel like hell without able to call anyone or msg anyone. These so called customer care executives/seniors simply telling that we understand you/your problem, we will resolve it at the earlier. There is no so called commitment and one senior person is telling that the team responsible is on leave so cant process it till they come. If they go for vacation and come back after 15 days then what will be the resolution for the customers.???

I have all the call recordings with customer care executives.

Atleast if they payback my money i can go ahead with online recharge or if they provide any other alternate it will be good.

Totally frustrated/ exhausted...

Kindly advice to resolve this geeks.

I want to get my airtel prepaid number [protected] call details
Because that's my home number and this number arrived a many rong number then i want to get this number whole outgoing and incoming call details
I have arrive a many unknown number then i want to know which is this

Please i have very humble request to you
Provide me this number call details
Please contact me on [protected] or my mail id is [protected]@gmail.com

Airtel has activated topdoctorsonline service without my consent, which has been deducting rs49 from my talktime balance for the past 3 weeks. They deducted rs 49 twice and rs 7 (My remaining balance), before i caught this act.
I called customer care, who says this has got nothing to do with airtel. Now, in the sms provided, the sender is ak-airsep, and the sms body contains a redirect url for using more airtel services - http://56789.airtel.in. this is a clear indication that this has got something to do with airtel.

I spoke with customer care, who are adamant about the issue, and wont solve it. Because of this, my balance has been reduced to zero, and i am unable to make any outgoing calls/sms.

I have asked the executive to deactivate this service, and would like a full refund of rs 49+49+7 = rs 105

I am nitesh arora i have a corporate. Plan my bill generate for previous month around 900 + but i was not paid because in previous bill you have add scheme of rs 150 without informing me and your customer care was said to me sir ap 900 ki jagah 600 pay kardo but i was paid the whole amount but this time again my bill goes to 900 include your scheme i don't know why that is the reason i will not pay the bill please help me to waiver of my airtel bill i am a corporate customer for last 3 years i feel very bad, in three years never my number is closed and outgoing is going by your company so pls tell me whether you sort out otherwise i will port my number to another company and never buy airtel sim for future

Thanks & regards
Nitesh arora

Hi,
I'm airtel user for almost 2 years i swapped my bsnl sim with airtel with hope that its services are better than bsnl but from past months i've been recharging unlimited pack and didn't swap my sim to jio because at first, the speed of airtel 4g was good but jio was offering far better offers that time now for 2 or 3 weeks i'm facing the low-speed threat i tried recharging my sim with small packs like 130 mb in 4g for testing after when my 1 gb data per day was finished and when i recharged i got the same fast speed i used to get and next day when the 1 gb data activated it sucked again. You know but airtel gives me 30kbs to 70kbps speed in 4g mode. Wah, the bsnl was far better than this # speed. And on the other hand when i tried to contact their customer service i couldn't contact them because they have made their contacting system complicated no one can reach it is like a maze. I think in future if they don't give me speed back i would have to join jio because they give 2 mbps to 10 mbps speed in my area.

Jaskirat singh
+[protected]

Dear team

16 nov ko maine porting ke request dali gye the, but apke team ne mujhe call krke bola hum apko 299 me 70 din k liye calling free or 70 gb data denge, maine bola abhi maine apne aircel no pr plan activate kra liya h,
Agr ye plan aap mujhe 21 nov ko dete ho to me recharge krunga, vo bole the h apko 21 nov ko mil jayega, ye call me retainsion team ne kiya tha, pr aa jb maine caal kiya to ye offer nhe h, plz aapse request h customer k sath dhokha na kre,, jo bola jaye use kre, varna ab tak mera no port ho gya hota,
My no -[protected]

I have been trying to get an airtel broadband connection but they say that there is a feasibility issue at my location, fyi. I must mention that i am located at the well known area of mumbai "malad west" and now i feel like i am still living in 90s era that too in some rural area so that they are unable to provide me the basic internet facility. Probably they don't want to spend on stretching their lines to my location, but that is just an...