Airtel — Sim not activated even after 9 days | |||||
I filled up the form for new postpaid connection on airtel's website on Jan 20, 2016. All the formalities (photo id proof, reference of local resident etc) all were completed the next day. Then I got the number booked the next day, However, the verification guy denied duty since the address details provided to him were wrong. I tried to contact the verification department, but there are unavailable. I called the first on Saturday last week, and they are unavailable since then. Other executives have only been playing the blame game (Telling me that this issue is not under my department). I visited the airtel outlet in Vyapar Kendra, Sushant lok, where the guy told me that my address details are wrong so my number won't be activated. Then I called the complaint department and told the executive about the same, and he assured me that he will contact me within 20 mins with all the details. which he never did. I called them again, and another executive assured me that my connection would start working by 29th. And as expected it didn't. Called airtel again. Now I was asked to submit the documents again and send it to [protected]@airtelworld.in, which failed permanently. Also I was told that security charges are INR 250 and is refundable but now they are telling me that activation charges and are not refundable. Like employees have no idea what for is the customer is being charged. I also sent a Mail to airtel to which they did not reply. Was this information helpful? | |||||
Airtel customer support has been notified about the posted complaint. | |||||
3 Comments | |||||
Comments
Dear Customer,
This is with reference to your post dated 30 January 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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This is with reference to your post dated 30 January 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Dear Customer,
This is with reference to your post dated 30 January 2016.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@airtel.com
Regards,
Anil Sachdeva
airtel presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
This is with reference to your post dated 30 January 2016.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@airtel.com
Regards,
Anil Sachdeva
airtel presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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Spoke to Mr. Amit (Team Manager) 2 hours later, he did the same thing (Forwarded the complaint to the "concerned" department). On asking him which is the "concerned " department and when would they call back. He went blank and kept repeating this- "I can only forward your complaint, rest is upto the concerned department."