| Address: Mumbai City, Maharashtra, 400064 |
| Website: www.airtel.in |
I have ported my number from Andhra Pradesh to Delhi and it ported in 7 days on 13th feb from Airtel Postpaid to Airtel Postpaid, on the same day ie 13th feb i have lodge a complaint that my internet services are still not activated, the customer care executive told me it will be resolve in 8hrs, i called again after 8 hrs they told me it may be some technical fault so it will be resolve surely in 24hrs, and after 24 hrs i didn't got my problem solved so i called again and this cycle of calling customer care and getting fake commitments i am getting from every member of to whom i am talking whether he is customer care executive or his senior or his concern department member. its been more than 15 days today and the problem is same, and i m really tired of calling customer care everyday from last 15 days, they have also generated my bill on 27th of february.
Airtel customer support has been notified about the posted complaint.
This is with reference to your post dated 29 February 2016.
We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
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