Airtel Complaints & Reviews

Hi,

I the undersigned having airtel mobile prepaid no [protected] with me. I am using this no since 4 years.

As yesterday my data pack got expired and for the same, today morning I tried to recharge my account for data pack from my airtel app but app was having some issue. So I used PAYTM for recharging data pack. I recharged with Rs 263 pack and I received the recharge successful message also. Transaction ID [protected].

But when I tried using internet my main balance was getting deducted. I called your customer care no. They said I recharged for 4G pack and my mobile doesnt support 4G. So I have use only with 4g mobile.

Also, your customer sr executive Mr Rahman, talked in a way I have never expected from airtel. I am really hurt by his behaviour. He was talking like as if he is the owner of airtel or president of India and I am begging to him. He was saying like as if he was doing mercy to me by attending the call. If airtel continues with this attitude then oneday definitely everybody will port to other network for sure.

Please resolve my issue at earliest.

Either
1. Return the amount debited
OR
2.Convert the 4G package to 3G package which suits my mobile.
OR
3.Transfer the same amount into my main account balance.

If you can do either of above I will be very grateful to you. If you can not do any of the above and cant resolve the issue then I am going to port to another network immediately for sure after listening to customer representatives response which i experienced today.

Positive reply expected. Something better and customer oriented solution is expected from airtel.

Thanks & regards,
Amol Chaudhari
[protected]

I have been using Airtel number for years and have had issues with them too but this time they changed my bill plan without my consent. My plan was 275 rental where I got 1500 minutes and 600 SMSs free. I was socked to see my bill today and when I called their customer care, they said that my plan was changed and because of that what should have been Rs 300 or so is Rs 1, 421.52. And interestingly enough I have not made more than 1003 calls including incoming ones which means I did not even use my plan of 275 completely for that month. I am not able to attach the bills. Please let me know when and if you need them.
My mobile number which I am raising the complain for is [protected].

Dear sir
This is to inform you that i booked for new broadband connection on 4th march 2016. i have given documents with advance payment in cash to your executive. but i did not get installed broadband till date. I tried to contact your executive but he is not picking my call and ignoring me. his name was Mr. Kuldeep no. [protected], Mr. Pawan [protected]. another guyes called me mr. Mahesh [protected] / [protected] for ur connection will install with two days that is 07-march 2016. I was waiting for process. but he did not come. I tried to all people but right now all are not picking my call. I tried to contact customer care for all information. but not received any information from customer care. they told me that please launch a complain in police station with contact no.. i am planning for this.


Dharmendra
[protected]

Dear Sir,

I am using from past 8 year the same mobile number ( +91 [protected]). Two years before i was changed from Aircel to Airtel because your service is best for Abroad and India. presently i am working at UAE (Dubai) so past 3 months i unable to use the number. But this is my personal no and i am using the no for my all activities( bank, Office, family members, friends, other on line web sites, etc...) please help me to arrange the number again. ( my email : [protected]@gmail.com) other no in IND +91 [protected]

I requested the disconnection of my aritel broadband account long ago and there is no action taken on it.
Client number : [protected]
Requested disconnection : 7 march 2016

The broadband connection is not working since 3rd march and even after repeatedly calling customer care no action has been taken for the same. Hence we decided to disconnect the broadband. However the delay in disconnection will result in us paying for longer term without getting internet

Madan was the agent who had contacted me from this number [protected], he was absolutely rude and dint even have the courtesy to listen to me. I have to know who these people are, who can randomly call me at work hours and talk rudely and disconnect the call. I have converted my post paid to prepaid connection two months ago. My due amount was zero. I got a call the next day as well from airtel and they informed me my due amount was zero. Why do they create a fake bill after that. I need to get answers.

Airtel has installed a DP box in the premises for last 2-3 years, despite repeated follow-ups they are not removing the same.

There was no prior permission taken by them from the building secretary.

Building Address - 33/c Manohar Pukur road, Behind Priya Cinema, Kolkata 700029

We need this to be removed from our premises as this is causing inconvenience

Ive requested for a broadband connection almost 10 days back and got a call from Chennai call center for the same and soon after one of the airtel representative Purushottam mobile [protected] send a person to collect 1000 rs. he collected the money on 3rd march. CEF (TBLR7075238). till now no contat. kindly look into it and help me get the connection.

Hi I'm Ravi and my number [protected] I'm facing a problem with my airtel number in connecting to internet, Earlier I faced the same problem 6-7 months earlier and I don't get any response from Customer service and even I forgot about the complaint, but now I'm very urgent in need of Internet . So please respond to my complaint and resolve the issue ASAP

I'm a resident of DEVLALI CAMP which is near Nashik. I live at HILL RANGE in Devlali camp.

Since past 2 months, I'm not able to receive 3G speed on my data card. I have made several complaints to Airtel but there is no solution. Every time, they log a ticket number and say " we shall get back to you". They do get back, but they have not solved this issue.

My Data Card is connected to a CCTV Router which I use for remote monitoring. Because of no 3G connection I'm not able to connect to the CCTV Router remotely.

I Retheesh Rajan (mob no [protected]) recently port my number from Vodafone to Airtel. I was happy with vodafone from last couple of years except some recent billing issues. When i started my process for porting. Airtel executive give some plan which committed like 600 minits local and STD call to any number in india.Its including landline and mobile and max bill is coming up to 1300 max. Now customer care people telling like there is no such plan in this amount which including these kind of billing plan. This may issue from there customer executive. As i am a customer why i want to struggle with service provider mistake ?I am always believing in India judiciary Request for a suitable solution for this issue. Now i am not able to port back also because of the TRAI lock for 90 days.

Retheesh Rajan

I am trying to port my hyderabad airtel postpaid to Delhi airtel postpaid & had sent sms 'PORT [protected]' to 1900 4-5 times but haven't received the UPC. I was asked by Airtel gallery people to call customer service.3 diff cust Service rep gave incorrect info & issue is not resolved yet becoz of this I am being charged for roaming.

Dear sir -[protected] this numbers send adult message and abusing on call so i want to blok this number and react on this number. Plzzzz fast help me

My number is [protected]

I did porting from Vodafone to Airtel of my Contact number [protected]. It's Been 4 days that I am not receiving any calls, messages and Internet. Even after complaining more than 72 hrs gone no solution. Nodel officer is also not replying for the mail.

what could be the worst than this situation.
Constantly since 4 days, anyone contacts me got a message that you are dialing an invalid number.

Very very disappointed with the service.
Suggestion to others, Don't go and buy airtel with their 4G advertisement. Network coverage is worst.

Airtel reps on two calls confirmed there were overcharges in the billn they r placing a refund request and then can pay the remaining balance.
But now they barrred the number. I contacted them and raised a complaint by phone and email. Now i came to know that they have closed the complaint without my consent stating the charges are true. But it was airtel who confirmed that there are overcharges on the bill. They are not ready to listen to thosenovercharge confirmation calls and want to pay the whole incorrect bill.
I want refund as promised on those calls, and then happy to pay the remaining amount.

I have visited your store @6.55 located at Gandhinagar, Gujarat for port in request. Executive named khyati said without asking or knowing anything saying that documents needed, while I say I have documents then she said come along with all documents tomorrow as store is closed. Store closing time is 7 and I have reached @ 6.55 then also she didn't accepted my port in request...
I think I have to take some other operator for port in...
Contact No:- [protected]

Airtel representative gave me package of 2899/- in which he told that you get 4gb 4g net and unlimited 3g net.

As per customer care it is 4gb 4g net and unlimited 80kbps speed.

Now no 1 is helping representative says contact customer care, CC says go to airtel store and change the package. Airtel store says we can't do anything.

I am suffering a lot due to this.

I want the package as said by representative or else want refund of my money.

Or next step I will police complaint against all.

The speed of the Broadband network is really really slow. We cannot access the net and the wifi.
Please solve this problem as soon as possible.

I got a message that you have been charged for the subscription of supermodel club which I didn't opted I unsubscribed at the same time. I contacted the customer care but they very rudely said that it can not be reversed and they charged for the same service twice at the same time.VAS though not opted charged 234 rupees.

5/3/2016 we had balance rs 147 at 8 o clock but 8.30 Pm balance message shown me rs 33 only i called to customer care no. but they answered me that my mobile data shared by somebody . but i couldn't see anybody shared my data at my enquiry.my 400 mb data also lost at that time. in my enquiry nobody use or share my data. pls refund my lost data MB and balance amount.
by Abdul Nazar.