| Address: Pune, Maharashtra, 411045 |
15th Feb 2016
In the myAirtel app, I looked for an offer, Rs.16 offer (saying: All STD @25p/m). I reacharged for the same, turns out, it only is applicable to STD calls. But last month it was available for local calls too. the i looked for another offer of Rs.12 saying STD MOBILE calls @25p/m. But it is also for STD calls only!
so if Rs.12 offer and Rs.16 offers are the same then why do they exist in two different rates? same with the Rs.8 and Rs.18 offer, both offer same benefits and the same validity! Why is Airtel not paying attention to its services provided. Makes me think if it was the biggest mistake to port to airtel.
Airtel customer support has been notified about the posted complaint.
This is with reference to your post dated 16 February 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
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