Airtel Complaints & Reviews

Mere mobail no [protected] se massage sent&received nahi ho rahe hai date[protected]se.Maine mere handset ke message service no bhi chek kar liye wo sahi hai dusri sim se massage sent & received ho rahe hai parntu no[protected] se nahi ho rahe msg sent karne par sentmsg faild likha ata hai thatha paise kat jate hai. Maine date[protected] ko duplicate sim bhi nikalwali lekin abhi bhi msgsent&received nahi ho rahe.Maine iske bare me kai bar apke costumer cair par bhi sikayat darg karwai hai lekin koi samadan nahi kiya gya. Ya to is no. Par msg sent&received suvida chalu kar di jaye ya phir mere is no ko Airtel se kisi anay company meport kar diya jawe taki mai msg suwida Ka labh le saku wa mere sirka dard mite.

Broad band is not working for me from the 10 days, (from jan 29th 2016)
complained several times, every time when i called them they will give false promise for me (within 24 hours your problem will be solved...!)
finally i decided to disconnection .. they are not ready to disconnect also

here is the details
reference No:[protected]it will be closed on 2/2/16) No yet resolved!
and again its resheduled to 4/2/16---No yet resolved!
and is rise the ticket for cancellation
No: 64326108

and again resolution team requested to wait one more day
no: 64413422
i am waiting... waiting...waiting...!

Sir
plz MNP code for my no."due system issues we are unable to genarate UPC code at present kindly try after some time" this massage from last month 13 jan i call custamer care but they said wait 72 hr ...after that my problem not solve than i call again care they said again 72hr.. and 10 time iam call they said same 72hr...than last month 25 jan my call not connect care...i call another no.to care they said to change sim and iam change sim at 2nd feb ..after that my problem not solve ...plz help sir...

Dear Sir I have complain Airtel costumer care no-121, but their side listing my comp and 3 time disconnect the phone. matter is without use ofinternet or uploading Airte lnternet on dt-07/02/2016 they debit from my Amount Rs 83/- Which is not genuine .i have call him 3 times but they have not response, they have not listening the costumer voice . my phone is prepaid so they have monopoly debit from their side so i request you kindly solve the problem
my no is [protected]

I have recharged my cell no. [protected] with Rs 495 on 23.01.2016 and was offered 3GB data but only 2GB data credited to my account. Please look into the matter and credit 1 GB remaining data as offered immediately so as to enable me continue my number with your company.

I had applied for 2 sim card numbers one new and the other for porting it from Idea it has been almost 1 and a half week however I am yet awaiting a address verification. Within 3 days from the submission of my docs I received a message saying your activation has been rejected when checked further with the agent I was informed that the entire Kurla area where I am currently based at is a rejected area. This is ridiculous as I have been using Vodafone for ten years with no problem yet and also Idea it's been 4 years. Airtel needs to update their policies and also start checking on their people how ridiculously they work. If there should be a address verification needed it should be done rather than sitting in the office and providing a lame reason to reject a proposal, very sad service hope you take over the market with this sad service.

I am having a Sim card (Dehradun, Uttarakhand) that was working fine till last night but when I woke up this morning i.e. 7th February 2016, it is neither calling any number nor I am receiving any calls. When I dial, it says "This number can't be reached right now" and when my number is called, it says " Incoming call facility is not allowed on this number". When I tried calling customer care, it says error 538. My mobile is working fine as when I checked it with other Sim cards, they were working fine. Please resolve it as early as possible. I want my number working normally as till last night.

House of model service has been activated by airtel without my consent and amount 75 has been deducted from my main account.This is 5 time that airtel deducted my amount unnecessarily.I have to register complaint at TRAI this time..Kindly do needful.regards Arun Kumar Negi.

whenever I am using WiFi connection getting pop up stating data is been used and Data is deducted for data balance. I am thinking to lodge a FIR against Airtel Telecom for fraud. I reported and mailed to [protected]@in.airtel.com to ask why data is charged.This reply i got from their end:

Dear Customer,

Greetings from airtel!

This is in reference to your email regarding data usage for your airtel mobile...

I was using airtel cug 375 plan from 28th jan 2016 which has been automatically change to 149 cug plan.
I want to switch back to my plan.
No proper response is given by the customer care.

This is regarding the Bill amount issue for Airtel Chennai Postpaid Mobile Number - [protected]: The user of this mobile number is illiterate. She was using the mobile assuming that there will be an alert if she speaks too much. But she recently got a Bill Amount of INR 8000+ for the month of January 2016.

She is not afford to pay such a huge amount. Even for Corporate Employees, they set a Credit Limit not more than 2500 INR. But on what basis, they set a huge credit limit or no credit limit for this illiterate lady i dont know.

Even I have written a mail to [protected]@in.airtel.com to come to a reasonable amount for settlement and waiting for their response.

Since the connection is live and she continued talking without knowing the impact of receiving such huge amount of Bill. Still the connection is live and no one blocked it even after informed to Customer Care in 198.

Now she is helpless and cannot afford to pay such a huge amount. She is ready to settle some reasonable amount and requesting Airtel representatives who are continuously calling her and troubling her to make payment immediately.

Could you please intervene to help this person. thanks.

Best regards,
D. Ravikumar.

In Nov 2015 i recharged with a airtel pack of Rs.396/- ( plan for 2G data valid for 90 days), problem occurred when 90 days completed and on 30.01.2016 deducted rs 396 from my balance saying the pack you activated in nov15 was auto renew pack, which according to me was never informed to me by airtel.

though i had provided them with all recharge messages & summary, they are denying my refund. issue was already escalated to airtels appellate, however it remained unresolved what should i do.

please advise

My recent experience with Airtel broadband has been one of a kind nightmare. The service outage was due to hampered distribution box of the main cable on 20th Jan 2016 night. Upon calling up local area service engineer he could not give any ETA on the issue resolution and my numerous followups with customer care (on 121) they kept increasing the deadline of resolution. Finally the connection was restored on 27th Jan 2016 vide sms [Your Ref. no. 63876760 regarding Connection Not Working for your fixedline/broadband [protected] has been resolved. For assistance, please call customer care.].

For this entire duration of 8 days i was unable to work from home and missed my deadlines. Consequently it hampered my work significantly. I had to find an alternative for my work to be up and running so i hadto buy MTS wifi for 1500 rupees around end if the month when i was already financially low. Hence at this point of time my work in hampered alongwith financial loss too.

Post restoration airtel promised to provide me a waiver for the the outage however they cannot compensate me beyond this for my time work and money loss, hence i am not happy about thier resolution time and the response provided thereafter

I have been using Airtel broadband services since several years.
In December 2015 I got many calls from Airtel customer care or promotional team to avail "Top-up" unlimited STD/local outgoing calls.
Then I had requested (Order ID:[protected] for the activation of "Top-Up" on 10th-Jan-2016.
Till now I don't see any progress in spite of many follow-ups with customer care, Nodal officer and Appellate authority.
Even I have escalated this issue to Nodal team & Appellate authority. They use to reply with standard message
" Basis your email, please be informed that we have already highlighted your issue to the concerned team and they are working towards resolving your issue. They will get back to you with an update on the same at the earliest. Please bear with us!".

I really fed up with the responses and don't know whom should I approach to resolve the issue.

Once upon a time Airtel services was really good. Now the quality of their service is very poor and it's becoming worse year on year and not keeping up to mark. It's not only my opinion, even my colleague also facing lot of issues with Airtel services.

I shall provide the email conversation b/w me and Nodal officer/Appellate authority, if required.

Is Airtel resolve my issue?

My number is [protected] .i'm paid my bills but my call barred .and i'm called & request the customer care those r not solve my problem & hold my phn not expected time .
i'm checking my bills so my bill amount is extra from my bill.customer care not resolve my query's.


regard
asheesh dagur
[protected]

I think I had been accommodating enough on this issue. I strongly feel that the issue is not at all understood even by the top level. If this is the level of comprehension at the top level I had to pardon the guys working at low level.

I don't know if as a service provider you guys will improve or not but definitely service providers like you will make me a genuine story writer.

Let me write the story so that...

Got a call from Airtel customers care today afternoon, informing that call rate will be 5 paisa per minute if I press 5 after a tone. After I did got caller tone activated with deduction of 90 rupess. Cheating customers. Plz refund my account. My mobile no. [protected]

I raised an broadband connection request in airtel website on 1/2/2016. On 2 one of their employee by name sharan came and collected all the requiring documents and collected 1000rs in cash as security deposit and informed that by that evening or by end of 3rd I will get connection so waited till time but they didn't respond. After calling also there is no proper responses from them. So I want to raise an complaint about delay on service, no proper customer care and I want my 1000rs back.

I have a regular user Airtel 4G. I was a user of [protected] and [protected] post- paid numbers and [protected] router number. Despite my many complaints, the company gave me 3G Service, and I was supposed to get 4G service. The company has charged me for 4G usages. I didn't get 4G service in my area. This was the practice of deception. When the company charged me a lump some amount which is not according to my use. The company started sending some guns(anti-social elements) to mentally harass me. On the phone, some lady from the company hurled abusive remarks upon me. I am an Assistant professor at a college.
I want to pay the reasonable amount. If I fail to pay the amount the company may go to the court of the law against me, but the company sends some anti-social elements to threaten and mentally harass my family member's.

Airtel complaint for DISCREPANCY IN THE BILL landline no[protected]

The installation was INITIATED at night on 27th, but not completed,

The installation was completed by providing instrument and splitter and testing connection on 28th Jan at 11:30 am by Ajab singh.

i am wrong billed from 27th as my installation was completed on 28th January 2016.