AJIO Complaints & Reviews

I paid Rs 3642 using HDFC Bank account . The amount got deducted from my Bank Account but there is nothing showing in the order section.

AJIO customer support has been notified about the posted complaint.

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I paid Rs 3642 using HDFC Debit Card for the order. The amount got deducted from my Bank account but there is nothing showing in the order section.

AJIO customer support has been notified about the posted complaint.

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I have ordered a watch on 27/7/2021 but I got a damaged watch so I asked to exchange it but the delivery boy always makes some excuse and didn't give me a new watch instead of an old one. Customer care also not picking my phone.. worst shopping website in product quality and in after-sale services too.

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I ordered two products from ajio and paid through gpay, but don't received any confirmation message and in my ajio account its showing that not ordered anything, what I will do

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I had placed order on august 11th for an amount of Rs.1558 i had made the payment through UPI ID [google pay] .amount was debited from my account but the order is not placed. And i didnt receive any messages regarding the confirmation of my order.

AJIO customer support has been notified about the posted complaint.

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I had placed order on august 11th for an amount of Rs.1558 i had payment through UPI ID google pay .amount deducted but order not placed. And i didnt received any messages regarding confirmation of my order

AJIO customer support has been notified about the posted complaint.

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I had placed an order on August 11th for an amount of rs.996.17, I had made the payment through UPI ID, - Gpay. The amount was debited but the order has not been placed. Request you to take this with priority and help to resolve the issue

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This is the first experience I had from Ajio.After placing an order on sunday, paid the amount, app order list shows no order take placed there was no confirmation message, no mail.Mailed to customer care no response, contacted customer care no relevant answer.

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I Cancelled my order on 1 Aug 2021, they sent mail for cancellation saying they will refund the amount with in 5-7 buisness days. Haven't received my money yet. Sent them mails for the same, but every time they sent system generated mail which is not related to my query.

Dec 19, 2021

Complaint marked as Resolved

The refund issue is resolved.

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I placed an order yesterday for which amount was deducted but the order is not showing in My Orders

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I placed an order yesterday but that order is not showing in My orders section

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I ordered Nike shoes from Ajio.com and received them on[protected]. The product comes with a 6 month warranty and the upper mesh got teared within 2.5 months of normal usage. I mailed the company about the same, they asked me about all the details and I gave them the same. They asked me to get the claim approved by nike.com and nike.com also approved my claim for which the claim number is 38900552. After complaining since[protected], Ajio.com picked up the order and the refund date was[protected]. And then after almost a month of hassle and sending all the details and claiming from nike.com who is the original manufacturer of the product. Ajio.com sent me the product back saying that the product is a Non-Ajio product. I have sent the pictures including product code, I have a valid invoice and nike.com supports my claim. I have been trying to get my claim for more than a month and a half now.

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I have ordered for rupees 2535 on 8th August but order not placed and money deducted from my account and I have mailed call on customer support still no response from there side pls refund my rupees urgently.

And also I complaing 2nd time here.

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Amount got debited from my account . I have placed complaint through their customer care for almost five times now . Yet they haven't provided me with a proper order ID or a solution . Hence I am unable to even receive a refund . I have even sent them a picture of the amount paid via my Google pay app .

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Address: 288,charterjee bagan, kolkata

Sir i order some dresses in ajio app by using dhani pay card on 31/07/2021. The order amount 1664.98 which is debited from my dhani pay account. Some reason i cancell the order on same day. As per the policy the amount that i paid wii refunded within 7 to 9 days. It passes 7 to 9 days but money not to be refunded. I receive a email on 4/august/ 2021from ajio and it shows the money successfully refunded to your account but its not to be credited my account yet. Today i contact AJIO customer care he says in our side money refunded, and he says you can cotact your bank to request to create charge. So i call dhani customer care but he refuse to create.help me sir.
Mobile number : [protected]
Merchant Tansaction id : PSbxjfVvHOEeunMqWvwzzmw
Bank reference number : 6280852508316855306100

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Address: No.3 Balu Avenue, Ragavendra Garden, Perumalpattu, Veppampattu

Hi Team,

Payment got deducted from my account but order not placed yet.
So can you please check what is the issue from your end?

Transaction ID : T2108110220392900496046

Please find the payment screenshot attached.

Thanks & Regards,
Muralidharan B

AJIO customer support has been notified about the posted complaint.

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M

MuralidharanB

Aug 12, 2021

Amount received Thanks for your quick response

Reply

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Amount is debited from my account but order is not successfully placed

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I had placed an order on 7th august 2021 Rs.3949.29. The amount got deducted from my account but my order has not been placed till date. Neither confirmation message nor order id was received. And also I tried contacting ajio customer care but there's no response for my calls. I wrote an email the next day and it's more than 48hrs still I haven’t got any reply from AJIO. Honestly I hate your customer service. I thought this was a trusted website!
Either refund the amount I paid or update the order status. How can you be so careless, playing with people's money?
Request you to take this with priority and Resolve this issue asap.
Thank you.

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Address: 1st Floor, No. 74, Prestige Feroze Building, Cunningham Road, Bengaluru, Karnataka 560002, IN

I have ordered 2 tshirt's on August 10, 2021. The amount got debited from my account but not yet received any confirmation mail for the order.
Please deliver the my purchased order or else refund the amount ASAP

so that i can order it on COD, This is very disappointing service from AJIO as there customer care is also not responding.

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I have ordered a dress on August 8th, 2021. The amount got debited from my account but not yet received any confirmation mail for the order.
Please deliver the dress or else refund the amount ASAP.

AJIO customer support has been notified about the posted complaint.

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C

chaithra chandradas

Aug 11, 2021

Hy, did you get the confirmation message or money back
Same happened to me

Reply

Sowmathy's [Complaint's author] reply, Aug 12, 2021

I didn't receive any confirmation email and also it is not displaying in the my orders section

AJIO Complaints & Reviews

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AJIO reviews & complaints page 103

Amount deducted but order not placed

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Amount deducted but order not placed

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I got a damaged watch

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Don't received confirmation message

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Amount deducted but order not placed

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Amount deducted but order not placed

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Money has been deducted but order is not placed

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no confirmation email, message, app order list shows no order take place

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Refund Not Received

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Order not showing in My orders

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Order not showing in My Orders

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Delivery of Defective Product

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Money deducted from my account still order is not placed

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Innerwear for women

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Money refunded by AJIO but not credited in my dhani account

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Amount got debited from my account but order not placed

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Amount is debited from my account but order is not successfully placed

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Amount deducted but order not placed

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Ajio Amount got debited, but not listed in Orders

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Amount got debited, but not listed in Orders

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