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www.ajio.com
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Updated: Dec 13, 2025
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Bad 😕 It seems that AJIO has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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AJIO reviews & complaints page 106

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R
Remya12345
Aug 8, 2021
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I had placed an order for a product on AJIO on August 3rd. I tried to pay using Google pay but the payment failed but the money got debited.I checked my bank account as well. I tried checking their website on what to do but they said send an email. I sent 7 emails and there has been no response. I tried calling as well but their waiting time is too long or they aren't just picking up. I would like my money back as soon as possible or I would like to receive the order I had placed.
AJIO customer support has been notified about the posted complaint.
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    V
    Vijay V10
    Aug 8, 2021
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    Address: AJIO c/o Reliance Retail Limited SS Plaza, 74/2 Outer Ring Road, BTM Layout, Bangalore-560068

    Hi Vijay! Your return pick up for RT42364328 is scheduled today. Please collect the acknowledgement slip once you handover the return package. For details click bit.ly/37ook6p

    I've ordered footwear and got delivered on Monday.products are unfit and initiated return right after receiving. Later, for straight days i used to get messages that pickup partner tried to pickup but didn't work out. The thing is i didn't receive not even one call from pick-up guy since then. Then i contacted customer support and after trying many times but no one contact
    What kind of customer support is this??? Again i requested for return and hoping it will workout at least this time. Or else I'll take this to next level. (Sent by mail but still I waiting)
    AJIO customer support has been notified about the posted complaint.
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      N
      Nikhitha Rani
      Aug 8, 2021
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      I have made a payment of 1430 through Google pay. The amount was debited but order confirmation was not done
      AJIO customer support has been notified about the posted complaint.
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        A
        Amol770
        Aug 8, 2021
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        I payed through paytm and the money is deducted from my account but the order is not placed
        AJIO customer support has been notified about the posted complaint.
        Aug 08, 2021
        Updated by Amol770         Today's 8 aug the amount of 2442 has been deducted and no one ajio is picking call
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          P
          poongodiponnusami
          from Tenkasi, Tamil Nadu
          Aug 8, 2021
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          Website: [email protected]

          I cancelled my order before dispatching the order.Yet I didn't received my refund amount.when will I receive it?
          AJIO customer support has been notified about the posted complaint.
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            J
            JoelJoseph_
            Aug 8, 2021
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            Address: AJIO.com, 1st Floor, SS Plaza, Outer Ring Rd,, Jay Bheema Nagar, 1st Stage BTM Layout, Bengaluru, Karnataka 560068,

            [protected]

            Order was payed through their mobile app and got confirmation SMS with following Ref id : IGALRVTEZ2

            but still the order is not listed and there is no response from customer care when i tried to reach them on email and phone

            Please refund my money or ship the items that i have ordered as soon as possible
            AJIO customer support has been notified about the posted complaint.
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              P
              Pranavi Jasthi
              Aug 8, 2021
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              I made a payment to order a yoga pant on Ajio and I paid through phonepe. I am attaching the screenshot for better clarity. Money got deducted from the bank but the order was not placed. I request immediate response to this and return my money as soon as possible or place my order and deliver it. I screen shot regarding the payment is already sent to ajio customer care mail.
              AJIO customer support has been notified about the posted complaint.
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                Aanchal koul
                Aug 8, 2021
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                I had ordered something from AJIO and returned it back on 21st July itself.Till now, they are not giving me my money back.Please initiate action against them and help me in getting refund.
                AJIO customer support has been notified about the posted complaint.
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                  Anjalisharma88
                  Aug 8, 2021
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                  Address: House no 47 ground floor sector 38 Gurgoan
                  Website: AJIO app

                  On 1st July I have done payment to AJIO account, my money was deducted (done google pay payment ) and my order was not placed .
                  Today is 8 aug my amount is not refunded back .
                  Bank confirmation attaching that payment is received by AJIO successfully .
                  Attaching police complaint.
                  They are not responding to my mails .not giving proper response during customer call.

                  They are not giving any dates when they back my money .
                  AJIO customer support has been notified about the posted complaint.
                  Aug 08, 2021
                  Updated by Anjalisharma88                   Please take serious action on the company to not returning money and not responding to mails and not answering the queries
                  Aug 08, 2021
                  Updated by Anjalisharma88                   Any update
                  Aug 13, 2021
                  Updated by Anjalisharma88                   There is no response from AJIO . My money was deducted on 1st July and now it’s more that 1.5 month nothing they are saying . Please help on this .
                  I have provided you all the prof.
                  Please take necessary action on the company .
                  Please revert back
                  Aug 17, 2021
                  Updated by Anjalisharma88                   Hi there is still no response from AJIO. Please help
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                    S
                    Sowmathy
                    Aug 8, 2021
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                    I placed an order of Rs. 999, a kurta set
                    Amount got debited from my account and order confirmed page is displayed.
                    But when I took Orders section, the order is not being displayed there and also I did not get any email or sms confirmation.
                    Kindly do the needful.
                    AJIO customer support has been notified about the posted complaint.
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                      pvkrvamsi
                      Aug 8, 2021
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                      I am not able to see the details in order section and didn't receive any email or SMS confirmation.
                      AJIO customer support has been notified about the posted complaint.
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                        _ali.__5
                        Aug 8, 2021
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                        Address: Central library road itwara

                        I recieved my refund amount ₹ 1659 in my ajio wallet on 19 july 2021 for order #FL[protected] then i requested to transfer money into my bank account and on 23 july 2021 money was deducted from ajio wallet but still not transferred into my bank account pls look into it i want my money back
                        AJIO customer support has been notified about the posted complaint.
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                          Bhumiii
                          Aug 7, 2021
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                          I have not received any refund yet of the item which I have cancelled prior to packing and dispatch. The app have sent me refund reference ID but on other side it writes that refund can't be initiated. Moreover they neither replied any of mail when it was written that they will answer it in 24 hours and neither there's any call centre executive present to take calls. When I wrote complaints again and again they aren't accepting it notifying that "oops something went wrong. Try again"
                          AJIO customer support has been notified about the posted complaint.
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                            N
                            Navya Jayamohan
                            Aug 7, 2021
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                            3416 rupees has been debited from my account but the order was not placed. I got no confirmation mail or SMS. The orders section also remains empty.
                            AJIO customer support has been notified about the posted complaint.
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                              J
                              jeshwanth aj
                              Aug 7, 2021
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                              I've ordered 7 products on ajio, the total amout paid is 2770/- through SBI internet banking on 07/07/21.
                              but my orders was not placed... pls look out
                              AJIO customer support has been notified about the posted complaint.
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                                Vasvi Kapur
                                Aug 7, 2021
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                                Address: G-109, Third Floor

                                On 5th Aug, ajio debited INR 2871 from my account and didn't place order
                                AJIO customer support has been notified about the posted complaint.
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                                  S
                                  Soniiiiiiii
                                  Aug 7, 2021
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                                  On 2nd August I ordered two tops of rs. 1287.63 payment has been debited but order not placed
                                  AJIO customer support has been notified about the posted complaint.
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                                    Soniiiiiiii
                                    Aug 7, 2021
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                                    On 2nd August I ordered two tops from ajio of total amount of rs. 1287.63 but my payment has been deducted and order not placed.. I mailed on their mail id and also called the customer care but no one picked my call
                                    AJIO customer support has been notified about the posted complaint.
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                                      Akansha0987
                                      Aug 7, 2021
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                                      I ordered clothes worth Rs. 1339.03, my amount got deducted but order not placed. Customer care is not answering call. Nobody revert over the mail. Worst customer service. Please give my money back. It's been more than a week don't steal money from people
                                      AJIO customer support has been notified about the posted complaint.
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                                        Prachi Bajpayee
                                        Aug 7, 2021
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                                        Website: Ajio.com

                                        I placed an order of Rs.2553.27. The amount is deducted from my account. But, I didn't received any confirmation. Order section is empty and my ajio points are also deducted.
                                        AJIO customer support has been notified about the posted complaint.
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