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AJIO Complaints & Reviews

www.ajio.com
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Updated: Nov 29, 2025
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Bad 😕 It seems that AJIO has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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AJIO reviews & complaints page 141

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G
Goutamadi
from Darjiling, West Bengal
Jun 27, 2021
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Delhivery representative return item pickup then at morning then same representative come to my home & told me your EAN mismatched.
Delhivery return pickup id-[protected]
Ajio return id-#RT38448445.
Your pickup partner Delhivery says me. Dear Customer,
We apologize for the inconvenience. We would like to inform you that as per our database reverse pick against the shipment-[protected] has been cancelled due to the remark “RVP QC Fail | |EAN MISMATCH”.
+2 photos
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    S
    sinhasantosh387
    Jun 26, 2021
    Resolved
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    Resolved

    Hello
    i didn't get my refund
    Customer care team is saying that l you returned (return id -- RT[protected]
    a non ajio product
    return pickup is done on 14 june since now i did not got my refund .
    This reason is updated from delivery guy side and i didn't get any updates
    Till last date of refund processing
    Every customer care person is saying different different reasons that no sir you will get your refund nothing happened like that. But still didn't get my refund
    Jul 18, 2021
    Complaint marked as Resolved 
    They refunded my money
    AJIO customer support has been notified about the posted complaint.
    Jun 26, 2021
    Updated by sinhasantosh387     Here i am attaching the receipt of picked up

    Jun 27, 2021
    Updated by sinhasantosh387     Yesterday (27 june 2021) again i connected a call to ajio customer care team they are saying that sorry sir we are not saying that you have returned a non ajio product (not from ajio) as i can see you have already shared the pictures, i also said that the product is available on ajio and i can share you the pictures of the product
    Then they said no sir you don't have to worry sir wait for 48 hours you will definitely get your refund and we will also notify you at every stage. But still refund is not initiated.

    Today (28 june 2021) again i connected a call to talk to customer care team at 11am and again I asked about my refund and they are saying i am really sorry sir still you didn't get your refund
    For the return id -RT37623745 i asked them about the reason they said sorry sir you will soon get your refund i asked them to connect my call to your super visor and then they said let me try sir if anyone of our super visor are available after some seconds they said sorry sir our super visors are not available at this time let me arrange you a call back
    I said ok and i asked them when your super visor will call me they said in 4 hours you will get a call back back from our super visor it's been 8 hours
    No one contacted again !

    Please initiate my refund
    Santosh sinha
    Jun 27, 2021
    Updated by sinhasantosh387     Sorry the dates i mentioned mistakenly above are were wrong
    It is 26 june 2021
    And 27 june 2021

    Thank you
    Jul 04, 2021
    Updated by sinhasantosh387     Today 4 july in the morning i called the ajio customer care team they are saying that you will get your refund by today our team has to manually initiate it, the i said ok and drop the call.

    Again today in everything i called the customer care team to ask about the refund now they are saying this product is non ajio product it will reshipped to you
    And they are also saying that the product you had returned us dont match to the screen shot which is available on our site here am attaching both the images
    Now i want my refund vas soon as possible and a appolige later too from ajio for blaming me for the problem i faced
    Jul 04, 2021
    Updated by sinhasantosh387     This is the images of the product i got and the product which available on ajio website

    Jul 05, 2021
    Updated by sinhasantosh387     From yesterday am asking for call from supervisor of ajio customer care team they are just saying we have booked a call from our supervisor you will get a call in 4 hours again today i Booked a call from supervisor but not getting any call from their supervisor and without a call they are closing my complains
    Please help me for getting my refund.
    Check the image below they are not calling and closing my complains.

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      D
      Debasmitaaa
      Jun 26, 2021
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      Website: Ajio

      I am writing this complain because i am tired of emailing AJIO customer care team. Worst experience ever with AJIO. I have returned my product nicely with all labels and tags on 15th June 2021 ( RT[protected] .Still the status is refund initiated from their side. I havn't got my amount back. I am mailing them continuously and they are making fool of me. What the hell? I havn't got the money back in my bank account. This is complete harassment and I will have to take legal action now.
      AJIO customer support has been notified about the posted complaint.
      Jul 01, 2021
      Updated by Debasmitaaa       I got my amount back. Thank you Ajio. I am extremely sorry for my impatient behaviour. Sorry! I am ashamed for that.
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        A
        Anksssss
        Jun 26, 2021
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        Delivery issue

        Website: www.ajio.com

        I have ordered 2 products from your website and haven't received the product yet. It was ought to be delivered by 18th june but I haven't received it yet. It was already paid and I need that order with immediate effect. I was not expecting this kind of service from AJIO. I called customer call he told me to wait for 23rd of June. I wait but the problem was not resolved after that customer care doesn't pick my call I tried several times but...
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        Y
        Yamuna7
        Jun 25, 2021
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        Not picking up the product

        I have ordered a kurti in ajio on 20 jun 2021. I received the order on 23 jun 2021 due to quality issue of the product I have sent a return request but they are not picking the product and I got a message like this

        "We regret to inform that your order Women Straight.. from AJIO has failed quality check. For concerns: https://tracker.shadowfax.in/#/track/173268F63F7F0E4E568D7301AAA04938/Rev/ - Shadowfax"

        Pls...
        +2 photos
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        I
        Indhu Bharathi
        Jun 25, 2021
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        I ordered 7 shirts on 19.06.21 and there was a delivery for 3 of them on 25.06.21. I recieved only 2 products but i paid the delivery man for three tshirts. The invoice bill is also printed with the name and amount of 3 tshirts which contained only 2 of them.
        AJIO customer support has been notified about the posted complaint.
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          H
          Harshata S. Maske
          Jun 25, 2021
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          Address: G-1 Lavanya apartment atharva colony, Near akashwani kendra Civil lines

          I have return printed kurta suit set from AKS due to poor quality. I didn't received the refund . It's only showing refund has been initiated that too only on app I didn't even receive a msg on inbox regarding that. Very disappointing AJIO. My return I'd is RT37979329
          AJIO customer support has been notified about the posted complaint.
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            A
            Aagnus
            Jun 24, 2021
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            Address: Plankudiyil house, Vannappuram p.o thodupuzha

            I ordered two items today n paid money through phonpay. Amnt:1088.40
            But not yet received any order confirmation and also I contacted with the phonepqy customer care they told me money is deposited in the merchants bank account . I mailed u already. Plzz respond n resolve my issue
            AJIO customer support has been notified about the posted complaint.
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              K
              Kiranhubhead
              from kolar, Karnataka
              Jun 24, 2021
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              Address: Bengaluru

              I'm ordered two products on Ajio,
              1) SKY HEIGHTS Embellished Lehenga Choli with Dupatta
              2)KARIGARI Lehenga Choli Set with Potli Pouch & Mask
              Amount of total 798rs, 1st product was cancelled due to delay in delivery and I got 359rs refund
              2nd product was delivered and then I returned the product due to quality was poor and company said we have initiated refund on[protected] but till now it was not credited in my paytm bank account, even I contacted paytm team but they are saying we don't received any amount from merchant
              Order details;
              Order I'd: FL[protected]
              Return I'd: RT37883219
              Refund amount : 432rs/- has to receive
              Registered email : [protected]@gmail.com
              +1 photos
              AJIO customer support has been notified about the posted complaint.
              Jun 29, 2021
              Updated by Kiranhubhead               I'm not get any calls from ajio
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                M
                Mansha Gandhi
                Jun 24, 2021
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                Website: Ajio

                Order Id-#FL[protected]

                Return Id-#RT37484423

                It has been 2 months and I still have not got my refund against my order containing superdry jeans...I have called and mailed them a multiple times but everytime they raise a new complaint instead of coming up with a resolution...the supervisor too was really rude and didn't help
                AJIO customer support has been notified about the posted complaint.
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                  A
                  Atulesh kant Saxena
                  Jun 24, 2021
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                  Address: Moh gadhiya shahbajpur, near airtel tower, budaun, UP, pin 243601
                  Website: Ajio.com

                  Order Id FL[protected]
                  I had ordered 4 t-shirts for my friend. One was delivered on 11th June and remaining 3 were supposed to be delivered on 13th June. But he recieved only 2 t-shirt on that day.
                  We waited for 3-4 days as initially it was showing 18th June as last date for delivery.
                  Later only I found out that it is showing all 3 T-shirt as delivered.
                  I have been trying to reach out to customer care no but they are not picking up the call.
                  Pls take over my issue.
                  AJIO customer support has been notified about the posted complaint.
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                    B
                    Bharat Rabadiya
                    Jun 24, 2021
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                    Address: Decora, Santkabir road,rajkot

                    I had bought crocs from ajio and i returned it bcoz of size issue..
                    And before 3 days delivery boy picked up from me but still i didn't get my money back..in app days refund is initiated... But i didnt receive in my wallet or bank account... Hope i get it back soon...
                    AJIO customer support has been notified about the posted complaint.
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                      V
                      Vaishna ganga
                      Jun 24, 2021
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                      Delivery boy was not able to reach me .at first attempt ..they didn't try to call me again.
                      .and refund was initiated many days before ...till now they didn't refund...
                      AJIO customer support has been notified about the posted complaint.
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                        Q
                        qzsandeep
                        Jun 23, 2021
                        Resolved
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                        Resolved

                        Sir My self sandeep singh rajpoot mob no [protected].i order 07 item from my ajio bag whose total amount rs 1818. In payment option i choose mobikwik upi, after payment Of rs 1818 from mobikwik upi i did not recieved My order id. Amount rs 1818 deducted from my account. Please reslove the issuse as soon as possible.
                        +3 photos
                        Jun 26, 2021
                        Complaint marked as Resolved 
                        Matter resolve order booked
                        AJIO customer support has been notified about the posted complaint.
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                          R
                          Ritzzzin
                          Jun 23, 2021
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                          Purchased 1. Kurta in month of December 2020 had some size issues so returned it. Money reflected in wallet so Purchased some.2 kurta again... automatically cancelled the order and showed no money in wallet.a also my ajio account shows no previous orders frm 2017 which shows how d ajio system sucks.Upon mailing dey said it has been transferred to account via iimps on 27th Jan 2021. But my account shows no iimps of 1080 amount in any month till date... today is 23rd June 2021. Ajio is asking me to submit my bank statements till date frm 1 Jan 2021. But I find it very unsafe to share my bank statements .
                          My order ID - FL[protected]
                          Complaint no - COM[protected]
                          AJIO customer support has been notified about the posted complaint.
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                            H
                            Harika Pedarasi
                            Jun 23, 2021
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                            My order with tracking id [protected] is not received but in the status it is showing delivered. Please check
                            AJIO customer support has been notified about the posted complaint.
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                              L
                              Lonica
                              Jun 23, 2021
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                              I hd ordered 3 items my order is not placed but my money is deducted from my upi account ..it was mailed to me by by customer care team tht I lt wl b refunded within 48 hours..its been mre than 15 days now still my amount is not refunded
                              AJIO customer support has been notified about the posted complaint.
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                                J
                                Jayraj Jain
                                Jun 23, 2021
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                                I made a order from this phone number [protected] of 2 jeans on Ajio . After payment from paytm wallet it was written done but when i came back to Ajio, he loged me out of the application . And when i again signed in there was no order in order book and my amount was deducted and as well as my ajio Wallet amount was also deducted.
                                And their was no update regarding order and nor confirmed and also not listed in my order book and history. Basically the payment is done but order done .
                                Paytm wallet transaction id :
                                [protected]
                                Order id :
                                PSUzZvdINEeu6IPOrj1gMeQ

                                Paytm wallet amount : Rs1323.38
                                Ajio wallet amount : Rs164

                                It occurred on: 21/06/2021

                                Confirm my order or give my money back
                                +1 photos
                                AJIO customer support has been notified about the posted complaint.
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                                  S
                                  Sansukriti
                                  Jun 22, 2021
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                                  Address: Haripriya nagar motijheel vrindavan

                                  I have returned my one item..i.e jogger with contrast pannel 4days ago.but I did not get my refund money.And returned completed status is not reflecting in my account.
                                  +1 photos
                                  AJIO customer support has been notified about the posted complaint.
                                  Jun 26, 2021
                                  Updated by Sansukriti                                   One of the delivery man took out wrong item.And now when I said to return it.he is saying he already submitted in main office.I didn't get my refund..Before this also i didn't get my refund.Neither any of you team is responding..
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                                    K
                                    keerthiv sanjay
                                    Jun 22, 2021
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                                    I conformed the order and payed through google pay and the amount was deducted but the order has not been conformed
                                    +2 photos
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