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www.ajio.com
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Updated: Dec 13, 2025
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Bad 😕 It seems that AJIO has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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AJIO reviews & complaints page 142

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Y
Yamuna7
Jun 25, 2021
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Not picking up the product

I have ordered a kurti in ajio on 20 jun 2021. I received the order on 23 jun 2021 due to quality issue of the product I have sent a return request but they are not picking the product and I got a message like this

"We regret to inform that your order Women Straight.. from AJIO has failed quality check. For concerns: https://tracker.shadowfax.in/#/track/173268F63F7F0E4E568D7301AAA04938/Rev/ - Shadowfax"

Pls...
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Indhu Bharathi
Jun 25, 2021
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I ordered 7 shirts on 19.06.21 and there was a delivery for 3 of them on 25.06.21. I recieved only 2 products but i paid the delivery man for three tshirts. The invoice bill is also printed with the name and amount of 3 tshirts which contained only 2 of them.
AJIO customer support has been notified about the posted complaint.
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    H
    Harshata S. Maske
    Jun 25, 2021
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    Address: G-1 Lavanya apartment atharva colony, Near akashwani kendra Civil lines

    I have return printed kurta suit set from AKS due to poor quality. I didn't received the refund . It's only showing refund has been initiated that too only on app I didn't even receive a msg on inbox regarding that. Very disappointing AJIO. My return I'd is RT37979329
    AJIO customer support has been notified about the posted complaint.
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      A
      Aagnus
      Jun 24, 2021
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      Address: Plankudiyil house, Vannappuram p.o thodupuzha

      I ordered two items today n paid money through phonpay. Amnt:1088.40
      But not yet received any order confirmation and also I contacted with the phonepqy customer care they told me money is deposited in the merchants bank account . I mailed u already. Plzz respond n resolve my issue
      AJIO customer support has been notified about the posted complaint.
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        K
        Kiranhubhead
        from kolar, Karnataka
        Jun 24, 2021
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        Address: Bengaluru

        I'm ordered two products on Ajio,
        1) SKY HEIGHTS Embellished Lehenga Choli with Dupatta
        2)KARIGARI Lehenga Choli Set with Potli Pouch & Mask
        Amount of total 798rs, 1st product was cancelled due to delay in delivery and I got 359rs refund
        2nd product was delivered and then I returned the product due to quality was poor and company said we have initiated refund on[protected] but till now it was not credited in my paytm bank account, even I contacted paytm team but they are saying we don't received any amount from merchant
        Order details;
        Order I'd: FL[protected]
        Return I'd: RT37883219
        Refund amount : 432rs/- has to receive
        Registered email : [protected]@gmail.com
        AJIO customer support has been notified about the posted complaint.
        Jun 29, 2021
        Updated by Kiranhubhead         I'm not get any calls from ajio
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          M
          Mansha Gandhi
          Jun 24, 2021
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          Website: Ajio

          Order Id-#FL[protected]

          Return Id-#RT37484423

          It has been 2 months and I still have not got my refund against my order containing superdry jeans...I have called and mailed them a multiple times but everytime they raise a new complaint instead of coming up with a resolution...the supervisor too was really rude and didn't help
          AJIO customer support has been notified about the posted complaint.
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            A
            Atulesh kant Saxena
            Jun 24, 2021
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            Address: Moh gadhiya shahbajpur, near airtel tower, budaun, UP, pin 243601
            Website: Ajio.com

            Order Id FL[protected]
            I had ordered 4 t-shirts for my friend. One was delivered on 11th June and remaining 3 were supposed to be delivered on 13th June. But he recieved only 2 t-shirt on that day.
            We waited for 3-4 days as initially it was showing 18th June as last date for delivery.
            Later only I found out that it is showing all 3 T-shirt as delivered.
            I have been trying to reach out to customer care no but they are not picking up the call.
            Pls take over my issue.
            AJIO customer support has been notified about the posted complaint.
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              B
              Bharat Rabadiya
              Jun 24, 2021
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              Address: Decora, Santkabir road,rajkot

              I had bought crocs from ajio and i returned it bcoz of size issue..
              And before 3 days delivery boy picked up from me but still i didn't get my money back..in app days refund is initiated... But i didnt receive in my wallet or bank account... Hope i get it back soon...
              AJIO customer support has been notified about the posted complaint.
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                V
                Vaishna ganga
                Jun 24, 2021
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                Delivery boy was not able to reach me .at first attempt ..they didn't try to call me again.
                .and refund was initiated many days before ...till now they didn't refund...
                AJIO customer support has been notified about the posted complaint.
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                  Q
                  qzsandeep
                  Jun 23, 2021
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                  Resolved

                  Sir My self sandeep singh rajpoot mob no [protected].i order 07 item from my ajio bag whose total amount rs 1818. In payment option i choose mobikwik upi, after payment Of rs 1818 from mobikwik upi i did not recieved My order id. Amount rs 1818 deducted from my account. Please reslove the issuse as soon as possible.
                  Jun 26, 2021
                  Complaint marked as Resolved 
                  Matter resolve order booked
                  AJIO customer support has been notified about the posted complaint.
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                    R
                    Ritzzzin
                    Jun 23, 2021
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                    Purchased 1. Kurta in month of December 2020 had some size issues so returned it. Money reflected in wallet so Purchased some.2 kurta again... automatically cancelled the order and showed no money in wallet.a also my ajio account shows no previous orders frm 2017 which shows how d ajio system sucks.Upon mailing dey said it has been transferred to account via iimps on 27th Jan 2021. But my account shows no iimps of 1080 amount in any month till date... today is 23rd June 2021. Ajio is asking me to submit my bank statements till date frm 1 Jan 2021. But I find it very unsafe to share my bank statements .
                    My order ID - FL[protected]
                    Complaint no - COM[protected]
                    AJIO customer support has been notified about the posted complaint.
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                      H
                      Harika Pedarasi
                      Jun 23, 2021
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                      My order with tracking id [protected] is not received but in the status it is showing delivered. Please check
                      AJIO customer support has been notified about the posted complaint.
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                        Lonica
                        Jun 23, 2021
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                        I hd ordered 3 items my order is not placed but my money is deducted from my upi account ..it was mailed to me by by customer care team tht I lt wl b refunded within 48 hours..its been mre than 15 days now still my amount is not refunded
                        AJIO customer support has been notified about the posted complaint.
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                          J
                          Jayraj Jain
                          Jun 23, 2021
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                          I made a order from this phone number [protected] of 2 jeans on Ajio . After payment from paytm wallet it was written done but when i came back to Ajio, he loged me out of the application . And when i again signed in there was no order in order book and my amount was deducted and as well as my ajio Wallet amount was also deducted.
                          And their was no update regarding order and nor confirmed and also not listed in my order book and history. Basically the payment is done but order done .
                          Paytm wallet transaction id :
                          [protected]
                          Order id :
                          PSUzZvdINEeu6IPOrj1gMeQ

                          Paytm wallet amount : Rs1323.38
                          Ajio wallet amount : Rs164

                          It occurred on: 21/06/2021

                          Confirm my order or give my money back
                          AJIO customer support has been notified about the posted complaint.
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                            S
                            Sansukriti
                            Jun 22, 2021
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                            Address: Haripriya nagar motijheel vrindavan

                            I have returned my one item..i.e jogger with contrast pannel 4days ago.but I did not get my refund money.And returned completed status is not reflecting in my account.
                            AJIO customer support has been notified about the posted complaint.
                            Jun 26, 2021
                            Updated by Sansukriti                             One of the delivery man took out wrong item.And now when I said to return it.he is saying he already submitted in main office.I didn't get my refund..Before this also i didn't get my refund.Neither any of you team is responding..
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                              K
                              keerthiv sanjay
                              Jun 22, 2021
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                              I conformed the order and payed through google pay and the amount was deducted but the order has not been conformed
                              AJIO customer support has been notified about the posted complaint.
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                                S
                                SoniaChari
                                Jun 22, 2021
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                                Ajio delivered a wrong product and now they're not taking it back, I'm not able to return the product. Customer care number is not provided.
                                Order #FL[protected]
                                AJIO customer support has been notified about the posted complaint.
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                                  N
                                  Nit1269
                                  Jun 21, 2021
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                                  I ordered sliders brand name tommy hifiger
                                  Order No. FL[protected] i received product on 02/06/21 and what i received was totally different from what i odered on 08/06/21 ajio picked up the product through Shadowfax return id RT37271381 and promised to initiate refund by 22/06/21 and on 21/06/21 at 9 pm they called me and told me product doesn't match with ajio's product so we will not be able to refund you
                                  PFA pics of what i odered and what i received
                                  AJIO customer support has been notified about the posted complaint.
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                                    D
                                    Drasteee
                                    from Idar, Gujarat
                                    Jun 21, 2021
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                                    I have returned product but there is no update on ajio portal and didn't receive refund.
                                    Customer care is also not receiving calls and they don't reply on email as well.
                                    AJIO customer support has been notified about the posted complaint.
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                                      S
                                      Swati Routray
                                      Jun 21, 2021
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                                      I ordered a sweatshirt from Ajio on the 10 of June and delivered it by 18 June. Today I washed the sweatshirt in normal water and all the print came out. My order id is - FL[protected]. Please look after this matter.
                                      AJIO customer support has been notified about the posted complaint.
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