AJIO Complaints & Reviews

Hello Sir, I have some problem from last 4 days but nobody gives response to me . I have placed the order and do payment also. But then I saw that order is not placed but payment is done. I want my payment back. I have attached the receipt of payment. I request you to do something as soon as possible.

Payment I'd - pay_FncLhHxJJS9BBd

Order #FL[protected]
no delivery
no refund

Recently i ordered through ajio app for ₹1649.90 on 8/10/20. Amount got debited but order not placed. Received an email confirmation from ajio that transaction was successful.

I had ordered few products on Ajio on 13th October 2020 and made the payment for the same through UPI. The amount was debited from my account but the order was not confirmed. I tried to contact Ajio and wrote an email but no response yet.

My account was blocked i cant access it.therebr lots of product for returned.it is a very big amiunt of rs 3000.
Kindly resolve my problem

My ajio account can not be accessed.i have to return some of my product within 18th october but the acciunt usnt openg..I called the customer care too but there isnt no one to pick up.
Please resolve my problem as soon as possible.the return product amonut is high it is about rs 3000 around.

Few days ago i ordered in ajio but my money was debited from my account and order unsuccessful.

I placed an order from ajio on 11th October, 2020 at 19:25 . Initially I tried using debit card option for payment but it failed.. Still the amount was debited from my account... They said the refund will be done within 48hrs...thus finally I placed my order through COD...till now I have not received my money... I want my money( ₹1765.43) as soon as possible... My order ID is FL[protected]...

My account also blocked without any reason, I don't know why, seems like more accounts has been blocked lately. I had to return more products, which is stuck. The customer care is pathetic. I'm tired of hearing recorded tape for hours to get back to person and still not resolved anything at one go. Pls help me, there are some complaints still not resolved like
(A)a return is not picked up yet since it is scheduled at sep 10
(B)I couldn't able to make a return of product because it is showing delivery is delayed but I received,
(C)a product came different of what I ordered.
nearly 2000rs is stuck, without any prior info, account blocked at nowhere is scary. I might not well known of e commerce platform, alert me if anything has happened maybe that way you find more about the customer before aggressively blocking. I think its more of a user friendly and serviceable, I spent around 5hour on customer service in past two months for 2-3 complaints alone, the complaint is not resolved after I hang up the customer care. I have to do it again, and a bonus frustration was delivery persons were angry while taking returns, like asking to come to a common place far from my house and coming into my house without asking(not a big deal but covid is scary), no masks, asking delivered outer covers which is lot how I could find the particular return product cover from a pile, they have numbers to check, which they find lazy to do it. I don't know. I'm a student little amount is big for me, never been in a such pain while doing online purchase. Pls help me
1, unblock my account
2, have to return some product which is stuck right now
3, above 3 complaints has to resolve(A, B, C)

I was trying to place an order where amount was debited from my account but the order was not placed.

I ordered 3 products from ajio mobile app costing 904 and payed via upi. Amount was debited from my account but when i got back and checked the order was not placed. Please help me on this.

I made a payment of Rs. 1091.35 for an order on 9th Oct. The money got debited but order was not placed. I tried to call and sent emails but no response from them. It is 13th oct now and still haven't received any refund.. please help

Payment deducted from account but not reflected on my orderd list

I ordered my two things for Rs 2309 and paid from gpay but no order had been listed to my ajio app. So just make sure that is my order confirm or just refund me my money

Returned two items of my order. They were picked up on 5/10/20. The return ID is #RT23230191. But on the website it's showing that the return hasn't been picked up yet. I waited for 9 days but the refund hasn't been initiated, I emailed several times but they didn't reply, moreover I called their customer care and waited for 40-40 minutes but they never pick up. I want my refund back.

I have purchased cloth from ajio app, I have returned due to poor cloth quality, still I didn't get refund. They not able to provide me reference or UTR no to check my refund status. I request please take action. My order number is FL[protected]...

I have ordered toys cat brand for my kids. I have not received any parcel and it is showing as delivered. I tried to call so many times ajio customer care but no proper revert and also mailed 3 times but no revert. Request ajio to refund amt

I placed order.. My money has deducted but order not placed pls refund my money soon.. 2 days happened still now I didn't receive my money

I have ordered "POPWINGS - Floral Print Relaxed Fit Palazzo" Size 34 on 9th Aug 2020. The item was delivered on 22nd Aug 2020. But the size was bigger. Unstretched hip size was 38". Hence raised an exchange for the same item of size 30 on 22nd Aug 2020. Exchange Order# EX[protected]. Delivery was attempted once on 5th Sep 2020, by "Delhivery" executive. But he refused to deliver, as he could not read the bar code in the item's tag. He asked me to reach Ajio Customer care and left the premises without delivering the product. I called Ajio Customer Care many times and everytime a new complaint ID was generated. Please find the complaint numbers. 1. COM[protected] dt 5th Sep 2020 2. COM[protected] dt 11th Sep 2020 3. COM[protected] dt 18th Sep 2020 4. COM[protected] dt 2nd Oct 2020 5. COM[protected] dt 2nd Oct 2020 6. COM[protected] dt 1st Oct 2020 7. COM[protected] dt 29th Sep 2020 8. COM[protected] dt 2nd Oct 2020 9. COM[protected] dt 11th Oct 2020 On 14th Sep, I was informed that I need to send images of the product, with the tag visible. I sent the images, and the floor supervisor informed to wait for a couple of days. I waited until 17th Sep 2020. As nothing happened, I called once again. I was informed by the customer care executive that the exchange product was returned by the delivery partner. When I asked for the reason, no reason specified. Disappointed with the service, I asked for return of the product. The floor supervisor said that he raised return and the product will be picked up. As nothing happened, I called again on 18th Sep 2020. This time another executive told me to raise the return from the AJIO App. I obliged and raised a return request in the App. The return ID is RT22328145. The App mentioned that the product will be picked up by 26th Sep 2020. I waited until 7 PM of 26th Sep 2020. The product was not picked up. I called again. They raised complaint numbers, and asked me to wait. I received a call from AJIO's backend team, and they informed that Return Request will be raised, and automatic approval will be provided for quality check. New return ID was provided via email, & SMS. It is RT23153310. I am informed that their delivery partner will pickup by 11th October 2020. Nothing happened till date. I have written to their Grievance Officer, 3 times. No response. Request you to kindly help me in getting back my money, please.

Despite multiple mailers and call back attempts, I've not received any response from Ajio team regarding below orders -

FL[protected] - 1 item from this order reference has been requested for return along with other items referenced below but no response despite trying to reach out to Ajio multiple times
FL[protected] - Items picked up on 7th Oct but refund not yet received
FL[protected] - Item picked up on 7th Oct but refund not yet received

There is practically no or poor customer service management as one can't reach out to them in case of concerns, only call back options are there and that too doesn't work.