AJIO Complaints & Reviews

I have ordered toys cat brand for my kids. I have not received any parcel and it is showing as delivered. I tried to call so many times ajio customer care but no proper revert and also mailed 3 times but no revert. Request ajio to refund amt

I placed order.. My money has deducted but order not placed pls refund my money soon.. 2 days happened still now I didn't receive my money

I have ordered "POPWINGS - Floral Print Relaxed Fit Palazzo" Size 34 on 9th Aug 2020. The item was delivered on 22nd Aug 2020. But the size was bigger. Unstretched hip size was 38". Hence raised an exchange for the same item of size 30 on 22nd Aug 2020. Exchange Order# EX[protected]. Delivery was attempted once on 5th Sep 2020, by "Delhivery" executive. But he refused to deliver, as he could not read the bar code in the item's tag. He asked me to reach Ajio Customer care and left the premises without delivering the product. I called Ajio Customer Care many times and everytime a new complaint ID was generated. Please find the complaint numbers. 1. COM[protected] dt 5th Sep 2020 2. COM[protected] dt 11th Sep 2020 3. COM[protected] dt 18th Sep 2020 4. COM[protected] dt 2nd Oct 2020 5. COM[protected] dt 2nd Oct 2020 6. COM[protected] dt 1st Oct 2020 7. COM[protected] dt 29th Sep 2020 8. COM[protected] dt 2nd Oct 2020 9. COM[protected] dt 11th Oct 2020 On 14th Sep, I was informed that I need to send images of the product, with the tag visible. I sent the images, and the floor supervisor informed to wait for a couple of days. I waited until 17th Sep 2020. As nothing happened, I called once again. I was informed by the customer care executive that the exchange product was returned by the delivery partner. When I asked for the reason, no reason specified. Disappointed with the service, I asked for return of the product. The floor supervisor said that he raised return and the product will be picked up. As nothing happened, I called again on 18th Sep 2020. This time another executive told me to raise the return from the AJIO App. I obliged and raised a return request in the App. The return ID is RT22328145. The App mentioned that the product will be picked up by 26th Sep 2020. I waited until 7 PM of 26th Sep 2020. The product was not picked up. I called again. They raised complaint numbers, and asked me to wait. I received a call from AJIO's backend team, and they informed that Return Request will be raised, and automatic approval will be provided for quality check. New return ID was provided via email, & SMS. It is RT23153310. I am informed that their delivery partner will pickup by 11th October 2020. Nothing happened till date. I have written to their Grievance Officer, 3 times. No response. Request you to kindly help me in getting back my money, please.

Despite multiple mailers and call back attempts, I've not received any response from Ajio team regarding below orders -

FL[protected] - 1 item from this order reference has been requested for return along with other items referenced below but no response despite trying to reach out to Ajio multiple times
FL[protected] - Items picked up on 7th Oct but refund not yet received
FL[protected] - Item picked up on 7th Oct but refund not yet received

There is practically no or poor customer service management as one can't reach out to them in case of concerns, only call back options are there and that too doesn't work.

I have placed 5 orders worth 5299 but only 3 orders got conformed. I was charged for remaining two orders as well but they were
Not confirmed. I have sent several mails and tried contacting customer service but they are not responding. Plz look into my issue and sort it out as soon as possible, so that I can trust ajio and continue shopping.

RT23097198

tired of calling your ajio customer care for refund of returned order which does respond with a music of no intention to answer, I think you're intentionally avoiding and giving answers on IVR about your policy, unfortunately I don't see any satisfying response or update from portal or app.

I returned the product long back(5th Oct) and website shows status of return pickup by 10th Oct(attached return receipt).

If you don't respond over calls and emails I don't know what is the current status.

Ajio have taught me a lesson of not go for any online shopping, I will try my best.

Please help me with a resolution, sent multiple emails to customer care but no response

I return 2 dress on 25 sep .but amount is not refund. Please refund my money

Hi Ajio,

I was placing an order on 5th oct. my amount rs.2307 is debited although order is not placed. I sent many emails, tried reaching you through social media and chat service as well. But your team is not answering.

My registered mobile-[protected]

Please look into this as i am highly disappointed. Screenshot attached.

Gunjan

Ordered for ₹1471.05 on 10/10/2020 and paid by google pay, but order not confirmed.

Online refund issue
Complaint raised on -30-sep-2020
Complaint id- COM[protected]
Resolution by 05-oct-2020, but haven't resolved yet.
I WOULD REQUEST AJIO TO REFUND THE AMOUNT - 2086.50 That was debited on 25-sep-2020

I ordered a yellow skirt of Indya from ajio which was a little big in size.I placed a return and it gave me a date of 7th october 2020.
One executive turned up but denied from picking up the product due to some technical issues from their side.
I am trying to contact the customer care service ever since, but there is no reply from their end.
Highly disappointed.
The return period is going to end soon and I will be stuck with the product.

At first they weren't accepting return of the product. After complaining they did. Now it has been 2 weeks since I have returned the product but haven't received the refund. Also I am unable to contact the customer care service.

I have bought a jeans from ajio.there was a size issue so I returned it it was scheduled to picked up by aug 14th those delivery guys messed up and cancelled my return request j mailed to ajio customer care they told me to send the picture with EAN NUMBER I sent that too now the return window is closed and there is no response from ajio team.i want my money back .

I have returned the order on 7th October 2020 now it’s been 2 days of return I was supposed to get the refund within 2 days but even now I have not got refund and even no updates about my return pickup it was picked up by 7th October same day but no receipt nothing I have got my RETURN ID :RT23367727

Order id FL[protected] I had made this prepaid order in which one of the sweter was automatically cancelled by ajio. On 14th of August despite of sending mails no customer service hads resolved it. I need my refund soon

I have not received my night dress though I have made payment

I had placed an order with ajio (Order id: fl[protected]) and they cancelled the game order without any notice and i still haven’t received the refund
Same is the case with another order which was partially cancelled by ajio (Order id: fl[protected])

I have placed a prepaid order on 25th september 2020. And paid the full amt of rs.1416 through phone pay.
After that i have cancelled the order on same day. I have recieved partial refund of rs. 724 on same day but till now the other amt of rs. 692 is not credited to my account.
I have recieved an email about refund has been initiated.
So please refund the amount as soon as possible.

Please find attachment.

Refund id - rfnd_fhn9dktcqwchix
Order id - fl[protected]

Please confirm my order, as i have made payment for my order.

Refund not received, refund not received yet
I suspect my refund is being transferred to ajio cs staff
All complaint ids for the same product and manipulated by ajio staffs multiple times without refund. At times i was made to hold phone for half an hour etc on purpose immediate enquiry investigation must be done.

Id-com[protected] — fake refund initiated - real refund not received
Id-com[protected] — complaint heading changed from refund issue to wh by ajio staff
Id — com[protected] — fraudly resolved without refund
Id — com[protected] — manipulated with contents of complaint

This kind of data manipulation and frauds repeatedly by ajio staff is deficiency in service. Shareholders pay the salary of ajio staffs /cs and this kind of harassment to reliance investors or even non investors /customers is not welcome.
More than refund it is the data manipulation that is worrying.