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AJIO Complaints & Reviews

www.ajio.com

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Updated: Apr 28, 2026

Complaints 4158

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292

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3866

Bad 😕 It seems that AJIO has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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AJIO reviews & complaints page 180

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Despite multiple mailers and call back attempts, I've not received any response from Ajio team regarding below orders -

FL[protected] - 1 item from this order reference has been requested for return along with other items referenced below but no response despite trying to reach out to Ajio multiple times
FL[protected] - Items picked up on 7th Oct but refund not yet received
FL[protected] - Item picked up on 7th Oct but refund not yet received

There is practically no or poor customer service management as one can't reach out to them in case of concerns, only call back options are there and that too doesn't work.

AJIO customer support has been notified about the posted complaint.

Oct 15, 2020

Updated by sgsneha25 Hi,

There is no response from Ajio team yet and item from order FL[protected] (PALAKH - Floral embroidered Straight Kurta Set) is still not picked up and Ajio is stating false information on Ajio app that pickup was attempted and I'm unable to contact them in any way even though tried for call back request many times.

Thanks

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I have placed 5 orders worth 5299 but only 3 orders got conformed. I was charged for remaining two orders as well but they were
Not confirmed. I have sent several mails and tried contacting customer service but they are not responding. Plz look into my issue and sort it out as soon as possible, so that I can trust ajio and continue shopping.

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RT23097198

tired of calling your ajio customer care for refund of returned order which does respond with a music of no intention to answer, I think you're intentionally avoiding and giving answers on IVR about your policy, unfortunately I don't see any satisfying response or update from portal or app.

I returned the product long back(5th Oct) and website shows status of return pickup by 10th Oct(attached return receipt).

If you don't respond over calls and emails I don't know what is the current status.

Ajio have taught me a lesson of not go for any online shopping, I will try my best.

Please help me with a resolution, sent multiple emails to customer care but no response

Oct 14, 2020

Complaint marked as Resolved

After lot of mails & follow up finally got refund, but a very typical customer care who responds over IVR & EMAIL hiding behind pandemic..I don't know if nobody responds who can customer express. Pls stay away from ajio

AJIO customer support has been notified about the posted complaint.

Oct 11, 2020

Updated by htalari Attaching copy of current status & pickup receipt

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N

Nyizer

Nov 2, 2020

I haven't got my refund back till now.. Return ID# RT24019520

Nyizer's reply, Nov 2, 2020

Please I want my refund back...it's been a days now

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Address: Annadaneshwar nagar 1st cross naregal

I return 2 dress on 25 sep .but amount is not refund. Please refund my money

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Hi Ajio,

I was placing an order on 5th oct. my amount rs.2307 is debited although order is not placed. I sent many emails, tried reaching you through social media and chat service as well. But your team is not answering.

My registered mobile-[protected]

Please look into this as i am highly disappointed. Screenshot attached.

Gunjan

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Oct 15, 2020

Updated by GunjanAr Ajio asked to update by 15th oct. but there's no update

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Ordered for ₹1471.05 on 10/10/2020 and paid by google pay, but order not confirmed.

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Online refund issue
Complaint raised on -30-sep-2020
Complaint id- COM[protected]
Resolution by 05-oct-2020, but haven't resolved yet.
I WOULD REQUEST AJIO TO REFUND THE AMOUNT - 2086.50 That was debited on 25-sep-2020

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I ordered a yellow skirt of Indya from ajio which was a little big in size.I placed a return and it gave me a date of 7th october 2020.
One executive turned up but denied from picking up the product due to some technical issues from their side.
I am trying to contact the customer care service ever since, but there is no reply from their end.
Highly disappointed.
The return period is going to end soon and I will be stuck with the product.

AJIO customer support has been notified about the posted complaint.

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S

srishma reddy

Oct 27, 2021

Ajio — Return not being picked up

I ordered a knitted polka dots top of Fig from ajio which was a little big in size.I placed a return and it gave me a date of 19 th october 2021
One executive turned up but denied from picking up the product due to some technical issues from their side.
I am trying to contact the customer care service ever since, but there is no reply from their end.
Highly disappointed.
The return period is going to end soon and I will be stuck with the product.

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At first they weren't accepting return of the product. After complaining they did. Now it has been 2 weeks since I have returned the product but haven't received the refund. Also I am unable to contact the customer care service.

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I have bought a jeans from ajio.there was a size issue so I returned it it was scheduled to picked up by aug 14th those delivery guys messed up and cancelled my return request j mailed to ajio customer care they told me to send the picture with EAN NUMBER I sent that too now the return window is closed and there is no response from ajio team.i want my money back .

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Address: Jaipur

I have returned the order on 7th October 2020 now it’s been 2 days of return I was supposed to get the refund within 2 days but even now I have not got refund and even no updates about my return pickup it was picked up by 7th October same day but no receipt nothing I have got my RETURN ID :RT23367727

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Order id FL[protected] I had made this prepaid order in which one of the sweter was automatically cancelled by ajio. On 14th of August despite of sending mails no customer service hads resolved it. I need my refund soon

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I have not received my night dress though I have made payment

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N

Neha Kurlekar

Oct 8, 2020

Not received my order

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Website: Ajio

I had placed an order with ajio (Order id: fl[protected]) and they cancelled the game order without any notice and i still haven’t received the refund
Same is the case with another order which was partially cancelled by ajio (Order id: fl[protected])

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I have placed a prepaid order on 25th september 2020. And paid the full amt of rs.1416 through phone pay.
After that i have cancelled the order on same day. I have recieved partial refund of rs. 724 on same day but till now the other amt of rs. 692 is not credited to my account.
I have recieved an email about refund has been initiated.
So please refund the amount as soon as possible.

Please find attachment.

Refund id - rfnd_fhn9dktcqwchix
Order id - fl[protected]

Oct 8, 2020

Complaint marked as Resolved

AJIO customer support has been notified about the posted complaint.

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C

Cheaterajio

Oct 8, 2020

Ajio has fraudly marked complaints resolved, refund is not received by customers but diverted to Ajio CS accounts

Jennifer tlau's reply, Oct 10, 2020

Hi, do you have a prove of this cause if it's true I would rather try and sell my product than return it if they can't refund me as it is quite expensive.

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Please confirm my order, as i have made payment for my order.

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Address: Bangalore

Website: Ajio.com

Refund not received, refund not received yet
I suspect my refund is being transferred to ajio cs staff
All complaint ids for the same product and manipulated by ajio staffs multiple times without refund. At times i was made to hold phone for half an hour etc on purpose immediate enquiry investigation must be done.

Id-com[protected] — fake refund initiated - real refund not received
Id-com[protected] — complaint heading changed from refund issue to wh by ajio staff
Id — com[protected] — fraudly resolved without refund
Id — com[protected] — manipulated with contents of complaint

This kind of data manipulation and frauds repeatedly by ajio staff is deficiency in service. Shareholders pay the salary of ajio staffs /cs and this kind of harassment to reliance investors or even non investors /customers is not welcome.
More than refund it is the data manipulation that is worrying.

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Oct 08, 2020

Updated by Cheaterajio Ajio manupulation is highest, Complaints are marked as resolved fraudly by Ajio Cs on purpose .They cheat in complaint resolving trick .They are transferring the customers refund to their own wallets or accounts and then mark as resolved .

Oct 13, 2020

Updated by Cheaterajio Ajio can win Noble price for cheating in India —They raise multiple complaints with multiple complaints numbers for one item, marks all resolved without refunds, THEY DO NOT LET RERAISE complaints, 100 new complaints 100 falsely marked resolved, NEXT Multiple Fake successful refund initiated reference numbers for one item without refunding in Real .NEXT data manupulations that is they will keep changing your complaints headings from refund returns to some nonsense Website issue or internet issue etc random useless words .Mango man of India can do nothing so enjoy .

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Address: Online

Fl[protected] is my order and rt19101009 is the return id. Ajio is a scam. Taking advantage of quarantine to cheat on customers. I haven't received refund from 3 months. Customer care doesn't care.
Recently by mistake the product around 2000inr which was prepaid got cancelled and yet it is not refunded. It's id is fl[protected] which again they haven't refunded. Somebody ban this app. Scandal!!!

Oct 18, 2021

Complaint marked as Resolved

AJIO customer support has been notified about the posted complaint.

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I had returned the product but still i hadn't received refund

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Address: SS Plaza, 74/2 Outer Ring Road, 29th Main Road, BTM 1st Stage, BTM Layout Bengaluru Bangalore District Karnataka India - 560068

I had made the payment of 1065.76 using upi on ajio shopping site. After the successful payment message from google pay, the order is not confirmed by ajio. My orders are not updated on the orders sections. There is an issue on the ajio site. Loss for me. Sent mail to them but they replied with their covid mail. There is no proper medium to contact the customer support. I cannot contact them.
Please help.

AJIO customer support has been notified about the posted complaint.

Oct 13, 2020

Updated by ranjitank Received a mail from Ajio customer care saying sorry for the debited amount. They said I have to wait for 48hrs to get the matter resolved or call or chat with them. I have waited for 3 days still I did not get the amount. I tried to follow their mentioned steps to initiate a chat or call back using customer care option but There are only FAQ. Since I don't have any orders in my account My call back or chat option is disable. Loks like their customer care do not know how their website works.

I have sent them the mail saying I can provide the details of transaction on the mail. Again i have received an automated mail o Covid. Waiting to give them the transaction details.

Oct 13, 2020

Updated by ranjitank I have also forwarded them the attached bill of google pay. Please look after the matter. The transaction was done on 7th of October.

Oct 16, 2020

Updated by ranjitank There is no response from Ajio customer care. Its been 3 days now. Waiting for their reply. Hope you will take action on them.

Oct 19, 2020

Updated by ranjitank not resolved yet. still waiting

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