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AJIO Complaints & Reviews

www.ajio.com

Updated: Nov 29, 2025

Complaints 4141

Resolved

292

Unresolved

3849

Bad 😕 It seems that AJIO has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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AJIO reviews & complaints page 183

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Order canceled by ajio for the order id : fl[protected] on 5th of september but till today (Sep 22) amount not refunded. Called several time ajio customer care but no use

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Website: www.ajio.com

I had placed an order on 04/09/2020 for lightly washed slim fit denim shorts, but i have received an different item on 09/09/2020. So i returned the product on 10/09/2020 and my return id is rt21726695. But i haven't received the refund amount yet. I am not able to reach customer care through toll free no. And i have emailed to the customer care, but no reply from their side.

Sep 28, 2020

Complaint marked as Resolved

Called customer care and raised a complaint regarding the delay for my refund amount. Customer executive stated that my refund will be initiated within couple of days. Right now my refund has been initiated.

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Sep 22, 2020

Updated by dmohankumar14 Ticket ID: COM[protected]

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Dear sir / madam,

I am writing to you to raise an issue about: clothing, shoes & accessories

The issue that i have experienced was: no refund processed, waiting since 2 months.

It occurred on: 4/07/2020

To process my refund

I look forward to your prompt response on this matter.
Yours faithfully,

Nikhar mehra

Order number: fl[protected]

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I ordered 5 items on ajio, three of them came which i returned due to some issues. The money was initiated on 18th june but nearly 5 months passed away i haven't received any amount or respond from ajio regardless of mailing and calling the customer care number (Which appears to not exist). The rest two items them i was forced to cancel as 2 months passed away but my order was not yet shipped, i received the 2 items amount but those three items amount i haven't received yet, it is total of rs. 2592.45 kindly look after this matter

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Address: Waraseoni , balaghat,mp

I did payment by phone pe and my amount is deducted from acc bt it's shows pending then i paid cash to dilevery boy and at night the payment is successful.. Now i want my money back because i paid twice.

+2 photos

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Refund not not received for my return and cancelled product.
Customer care executive not responding properly.
Order id:-fl[protected]

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Sep 19, 2020

Complaint marked as Resolved

Called costumer care and Resolved

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I ordered 8 products from Ajio and the order id is FL[protected] i ordered the products on 6th september 2020 and the ajio team send me SMS that the product is out for delivery but the delivery representative didint contact me or call me in my number. And now when i check the tracking details the 3 products from the order are already returned

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Address: 29th Main Road , Old Madiwala , Jay Bheema Nagar , 1st stage , BTM Layout 1 , Bengaluru , Karnataka 560068

I orderd 10 items on 8th aug. I did'nt received 4 of my items, it was showing delivery delayed. Today when i checked details of my remaining orders it was showing "delivery unsuccessful - return complete". But i never cancelled the orders and i havent even received any call or text regarding the remaining orders. So where is my refund for these four items?? I want my items delivered or else refund of my items. If it does'nt happen than i will take legal actions. Its order no "fl[protected]"

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I’m complaining this as I’m tired of complaining ajio through mail and from ajio customer care service I couldn’t get my refund money (3600) as it is initiated on 18/03/2020 and today is 18/09/2020 it is six months now there is no response from ajio team by email or by call and more over no customer care service takes call from me complaint id -COM[protected]

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Address: Bangalore

Website: Trends

I have order a product from ajio with order id fl[protected], complaint id com[protected] how long wait for that refund. It's almost 1month over. When i'll get my amount. I want my money back. Ajio app initiated 14th september resolved, but its not resolved yet. If its continue am raising complaint on other platform of consumer complaint. Here after am never purchased any product from ajio & couldn't suggest people. Its worst experience ever. Shortly resolve my issue.

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One of my sealed packet was showing that it contain 5 items, after paying the CoD amount for all 5 and after opening I noticed that there were only 3 items. 2 items were not included in the packet. Raised a complain with complain number [COM[protected]]. There is no updates from there side.

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Address: AJIO, C/O Reliance Retail Limited, SS Plaza, 74/2 Outer Ring Road, 29th Main Road, BTM 1st Stage, BTM Layout, Bangalore 560068, Karnataka, India

2 shirts delivery in one package and i paid rs 945 but there was only one shirt in the package when i opened it. They cheated me with rs 420.
Even i have the proof video as i opened it.
I am mentally stressed because of this and really it broke my trust on this company.

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Sep 17, 2020

Updated by prashnew1996 Please help me

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My complaint is regarding due to transaction failure my money was deducted from the bank, after raising the ticket, on 13th september it's been more than 7 days the money is still not refunded and any customer care personals are also not responding, and one of my previous order payment on 6th september which is also pending it's been since 20 days in still haven't received my amount i'll surely raise a complaint to the cyber police

This seems like a complete act of fraud

Reliance has been using its brand name and cheating people. No other e-commerce has behaved in such a degrading manner.

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I have placed order of nike benassi slides yesterday i. E 16th september 202 of worth rupees 2030/-. The money has been deducted from my account as it was a prepaid order but the order has not been placed. Upon calling the customer care there was no answer from there side. Please resolve

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Address: AJIO c/o Reliance Retail Limited SS Plaza, 74/2 Outer Ring Road, BTM Layout, Bangalore-560068

I returned 3 shirts from ajio in june 2020. Since they are not fitting well. However after following up many times they are not giving my refund. Kindly do the needful and i need my refund with compensation. Since june june i am continuously following up with them but it is so harasiing.
I keep complaining via mail also.

Order with id: fl[protected]
Complaint id com[protected]
Minimum compensation required: 20000 inr for harassing mentally

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I ordered dnmx cap with amount 218.40.
Payment processing completed thorugh phonpay. I have phone pay your ajio and phone pay receipt. My order is not showing in ajio account. Please send me order id as soon as possible.

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Address: Banglore

I placed an order on 4th September 2020 in ajio app, the payment was shown as unsuccessful after the amount was debited from my account. I thought that it would be refunded after 48 hrs. But it has not refunded. I tried many times to customer care service but it is impossible to reach out them. I dropped so many mails but it is not responding. I want my money back as soon as possible....

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There is two orders and multiple products I have returned no one has come pick up and return has been cancelled by your end without my concern.

I have mailed and called to customer care many times but no response.please arrange for return pick up and refund my amount asap.

I'm really frustrated.

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Ajio has delivered an incomplete order in the package. It is a prepaid order. I have tried to make several contacts to the customer executive, but got no response from the company.
Please help me in getting the issue resolved.

Name - Neha Jindal
Order ID - FL[protected]

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Address: A/102 Shivansh Residency, Science city, Sola, Ahmedabad-380060

I order for“fioni night strappy embellished platform stilettos” and i also complete process of order conformation and also pay the money via phone pay i also have receipt of phone pay transaction. The amount is debited from my side but didn’t get any order id yet, and my amount is debited 14/09/2020 at 3.43pm. I also wait for a dayto get order id but i didn’t received yet so please send me my order id or else send me my money back please. And my order is “fioni night strappy embellished platform stilettos” i already paid rs.852 for this product. It’s value on ajio is 950 and i used my 93 rupees ajio wallet money, and it’s free delivery product so please send me order id as soon as fast possible. I am waiting for your reply please send it to me.

AJIO Complaints & Reviews

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AJIO reviews & complaints page 183

order canceled, no refund after 20 days

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Refund not yet received

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No return initiated since 2.5 months

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My money not refunded

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Refund of twice payment

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Refund not received

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The delivery is not attempted

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Have'nt received my orders and its showing delivery unsuccessful .

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Refund issue

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Refund issue

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Packet was showing that it contain 5 items, but it had only 3 items in it

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1 product missing from package consist of 2 products

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transaction failed and no refund of my money

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Order money has been deducted but didn't get order confirmation

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Refund not received after following

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The amount got debited but I didn't received order id

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Amount debited but payment shown as unsuccessful

Return and refund

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Incomplete order

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The amount got debited from my side but I didn't receive order ID

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