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Updated: Dec 4, 2025
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Bad 😕 It seems that AJIO has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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AJIO reviews & complaints page 182

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M
Monali Rajgor
Sep 28, 2020
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I have received the delivery o[censored]sed products. There’s no merchandise tag. Lots of stains and also stitched manually one side. After sending multiple emails, calls with executive, hold on 2-3 hours no response from them to exchange/refund the product. False commitment to exchange the product they are not passing the instructions with the delivery agent and delivery guy denied twice. Still product not exchanged and no respond of any of my email, calls. I have complained through twitter as well. They are fraud and many customers complaint for the same issue.
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AJIO customer support has been notified about the posted complaint.
Sep 28, 2020
Updated by Monali Rajgor All the time they are marking product Exchange Cancelled or Delivery Unsuccessful.

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    Manali Tekariwal
    Sep 28, 2020
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    I ordered jacket but it was not packed properly and there was no tag and now I want to returned but they asked me for tag plz help me
    AJIO customer support has been notified about the posted complaint.
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      R
      Rajesh Krishna Kanade
      Sep 28, 2020
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      Address: Raghauji pitambar trust, new mill road, Sambhaji Chowk, kurla West. Mumbai 400070
      Website: rajeshkanade1974@gmail

      Please refund my money, i have paid cod
      AJIO customer support has been notified about the posted complaint.
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        S
        Suchintj
        Sep 28, 2020
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        Website: www.ajio.com

        I have returned items to ajio but despite them claiming the refund has been initiated, i have still not rec'd the amounts into my account. Details of the refunds are as follows:

        ₹4, 938.10 on 21.09 with refund id rfnd_fff0o3qohhziyr

        ₹4, 620.02 on 28.08 with refund id rfnd_fwbtskukasjqvt

        Rs.5728.42 in 21.09 for order with id: fl[protected]

        I have emailed them numerous times and everytime they get back with a generic mail saying the refund has been initiated and that i should wait 48 hours. This has been going on since a month now.
        AJIO customer support has been notified about the posted complaint.
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          M
          medhadewan
          from Delhi, Delhi
          Sep 27, 2020
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          Continuous complaints have been made to initiate exchange. They keep sending us male products and sizes despite asking for women sizes. What will i do with a women’s size 9
          No amount of emails or customer calls are helping. No response on both ends. I have even waiting for 25 minutes on a customer call even then no response!!
          The order number is ex[protected]
          As i can see many people have made a similar complaint and they still haven’t resolved even few of them. Highly disappointing for a company with its name attached with reliance group. Awful!
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            N
            Naziya Firdouse
            Sep 26, 2020
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            Hi team
            I initiated a exchange order for my product, but the delivery person refused as the awb number is not in the shirt tag.

            But when i received the product, awb number is on the outer cover of the product.
            I raised a complaint, but still there was no response and the complaint is resolved automatically without informing me.

            Please help
            AJIO customer support has been notified about the posted complaint.
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            I have the same problem with ajio.i had tried to contact customer care for weeks.No response.simple wasyeage of time.if we mail them.we will get a system generated mail
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              V
              Vimala Vijayan
              Sep 26, 2020
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              Product received was torn and no tag in the items delivered

              Dear team,

              I am a regular customer for ajio website and a regular user of ajio app. I am totally disappointed after receiving the ordered kurthi which is damaged and received without any price tag and bar codes in the kurthi tag. It seemed to be weared by some one else and even the kurthi size tag is not attached to the kurthi. (I have attached the picture of the defective product which i received through courrier yesterday...
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              S
              Sheey
              Sep 26, 2020
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              Had ordered recently on ajio online. Multiple issues with the order.
              1. I cancelled the product yet they shipped the product. They did not return the amount as it was shipped.
              2. They told that when the order comes I can not accept and it will get cancelled. But the delivery person told he can not cancel so had to accept the order.
              3. After I received I tried raising a request but the website has some glitch and in the order there is cancelled and delivered item, so not letting me to raise a return request.
              4. I contacted customer team after almost 20 calls and 30 mins minimum wait. They told they would resolve the issue in some days.
              Now on website the customer complaint says it’s resolved and they will get back which they have not and I can’t get through to customer care.
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                S
                Suhani Chaudhary
                from Powai, Maharashtra
                Sep 26, 2020
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                There's no customer service I'm trying to reach it since week..
                Order I'd #FL[protected]
                I've problem with this order.. I've requested exchange bt it's not delivered...no one is taking back the oreder
                AJIO customer support has been notified about the posted complaint.
                Sep 28, 2020
                Updated by Suhani Chaudhary                 This complain is not resolved
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                  A
                  Afrin begam
                  Sep 25, 2020
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                  Address: AJIO c/o Reliance Retail Limited SS Plaza, 74/2 Outer Ring Road, BTM Layout, Bangalore-560068

                  I received an order from ajio. But the product was so dirty that i had to return it. On 19 September 2020 a Delivery boy picked up my order but I didn't get any confirmation message that the order was picked up. Its 25 September now and in the app it still shows "out for pick up" and "return will be picked up by 24 September ". They also said refund will be initiated by 24 September but nothing has happened. (Order Id- FL[protected] and Return ID- RT[protected]
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                    K
                    kalsariya ketan
                    Sep 25, 2020
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                    Ajio deliver wrong product and i filled complaint but last 4 months not product picked or not resolved complaint... Ek dam bakwas complaint
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                      M
                      Meenuthomas
                      Sep 25, 2020
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                      Address: St Mary's building, Plassanal

                      I have been trying to resolve the problm for a week. I have ordered i have ordered ajio 5 items and paid for it. I have got only 4 items. And 3 were defective. I have returned it and my money is not yet refunded. I have tried several times to contact them through helpline number customer care and email. I only got system generated mailas a reply which is not a solution for the money i spent. Can you guide me to get my money back. Return is completed
                      +1 photos
                      AJIO customer support has been notified about the posted complaint.
                      Sep 27, 2020
                      Updated by Meenuthomas                       Complaint is not yet cloosed.nor action is taken
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                        V
                        Vaishalidabral
                        Sep 25, 2020
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                        Today on[protected] i ordered 2 dresses from ajio around 12pm. The amount of 1244.25 deducted from my account but i did not get any confirmation from ajio. Since then i am trying to contact customer care but no-one is taking up the call even i emailed my query and i got an automated response which was not at all helpful. My experience with ajio has ruined for life not gonna repeat this mistake and will also tell my friends not to do the same. Very disappointed
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                          M
                          Manali Tekariwal
                          Sep 25, 2020
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                          I ordered jacket but it was damage from zip side and also product was not packed properly and it came with out tag and now i want to returned they asked me for tag plz help me and returned it plzxxx
                          AJIO customer support has been notified about the posted complaint.
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                          I returned jacket to back courier service center so pic is nt possible pl help me in returning
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                            P
                            priyanshuss001
                            Sep 24, 2020
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                            Website: ajio.com

                            Order date 15th august 2020
                            Order pickup date 2nd september by delhevry courier
                            Awb[protected]
                            Product reached warehouse on 11th september 2020

                            I received a different shoes and then i contacted ajio customer care and they raised a complaint and i shared the image of the item i got after that it took more than a week to get approved.
                            But when the product reached the warehouse i want even not informed. I regularly contacted ajio team but no information was provided.

                            Everyday i am contacting ajio team they are just providing me time for two days but its again more than 10 days i did not got my refund. Every time customer executive provide me different information. Some says that refund will not be provided and other says that refund has been initiated but they tell just lie & give different excuses.

                            I want my refund as soon as possible
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                              N
                              Nishant Gajera
                              Sep 24, 2020
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                              I returned one of products on 29-sep-20 and picked up also. But till date i didn't got the refund amount. I raised too many complaints but no proper answer from there.
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                                B
                                Bhuvana K
                                Sep 23, 2020
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                                Sir/madam,

                                I placed an order on 20/09/2020 and paid through debit card but the order was not confirmed on your side but my account got debited on 20/09/2020 at ajio.

                                Order value inr1569.71

                                But the money debited earlier has not been refunded yet.

                                Regards,
                                Bhuvaneshwari k
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                                  K
                                  Karthik P Nair
                                  Sep 23, 2020
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                                  Resolved

                                  Address: Reliance Retail Ltd,C/O Survey No. 54/1, Nandihalli village 55th Km stone NH-4 Tumkur, 572101

                                  The complaint is with reference to order no FL[protected] in which 2 midrise patiala pants size xl is ordered. Package delivered showed there is 2 nos inside, on opening there was only one. Had mailed ajio regarding the same, yet to received a response from them
                                  Oct 8, 2020
                                  Complaint marked as Resolved 
                                  Ajio has refunded the amount
                                  AJIO customer support has been notified about the posted complaint.
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                                    Unnati Khowala
                                    Sep 23, 2020
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                                    I was supposed to get 3 items as per my order and the msg i got from your company on the delivery day...but the parcel contained just 1 item and that too not my order..and i have oaid throgh paytm to the delivery boy...kindly refund...i am experiencing a bad customer service from your company...kindly look towards my issue...
                                    AJIO customer support has been notified about the posted complaint.
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                                      A
                                      Adrita Guha
                                      Sep 23, 2020
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                                      Placed a return order of a kurta a week ago, which was supposed to be picked up within 19th September 2020. But no one called me, neither from Ajio nor from the Delhivery side. The item is still with me, all price tags intact but as it is not being picked up, my refund is on hold. If they are not trying to resolve the issue within this week only or I shall find a website where I can slam the reputation of Ajio.They are taking it lightly.
                                      AJIO customer support has been notified about the posted complaint.
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