AJIO Complaints & Reviews

Continuous complaints have been made to initiate exchange. They keep sending us male products and sizes despite asking for women sizes. What will i do with a women’s size 9
No amount of emails or customer calls are helping. No response on both ends. I have even waiting for 25 minutes on a customer call even then no response!!
The order number is ex[protected]
As i can see many people have made a similar complaint and they still haven’t resolved even few of them. Highly disappointing for a company with its name attached with reliance group. Awful!

Hi team
I initiated a exchange order for my product, but the delivery person refused as the awb number is not in the shirt tag.

But when i received the product, awb number is on the outer cover of the product.
I raised a complaint, but still there was no response and the complaint is resolved automatically without informing me.

Please help

Dear team,

I am a regular customer for ajio website and a regular user of ajio app. I am totally disappointed after receiving the ordered kurthi which is damaged and received without any price tag and bar codes in the kurthi tag. It seemed to be weared by some one else and even the kurthi size tag is not attached to the kurthi. (I have attached the picture of the defective product which i received through courrier yesterday...

Had ordered recently on ajio online. Multiple issues with the order.
1. I cancelled the product yet they shipped the product. They did not return the amount as it was shipped.
2. They told that when the order comes I can not accept and it will get cancelled. But the delivery person told he can not cancel so had to accept the order.
3. After I received I tried raising a request but the website has some glitch and in the order there is cancelled and delivered item, so not letting me to raise a return request.
4. I contacted customer team after almost 20 calls and 30 mins minimum wait. They told they would resolve the issue in some days.
Now on website the customer complaint says it’s resolved and they will get back which they have not and I can’t get through to customer care.

There's no customer service I'm trying to reach it since week..
Order I'd #FL[protected]
I've problem with this order.. I've requested exchange bt it's not delivered...no one is taking back the oreder

I received an order from ajio. But the product was so dirty that i had to return it. On 19 September 2020 a Delivery boy picked up my order but I didn't get any confirmation message that the order was picked up. Its 25 September now and in the app it still shows "out for pick up" and "return will be picked up by 24 September ". They also said refund will be initiated by 24 September but nothing has happened. (Order Id- FL[protected] and Return ID- RT[protected]

Ajio deliver wrong product and i filled complaint but last 4 months not product picked or not resolved complaint... Ek dam bakwas complaint

I have been trying to resolve the problm for a week. I have ordered i have ordered ajio 5 items and paid for it. I have got only 4 items. And 3 were defective. I have returned it and my money is not yet refunded. I have tried several times to contact them through helpline number customer care and email. I only got system generated mailas a reply which is not a solution for the money i spent. Can you guide me to get my money back. Return is completed

Today on[protected] i ordered 2 dresses from ajio around 12pm. The amount of 1244.25 deducted from my account but i did not get any confirmation from ajio. Since then i am trying to contact customer care but no-one is taking up the call even i emailed my query and i got an automated response which was not at all helpful. My experience with ajio has ruined for life not gonna repeat this mistake and will also tell my friends not to do the same. Very disappointed

I ordered jacket but it was damage from zip side and also product was not packed properly and it came with out tag and now i want to returned they asked me for tag plz help me and returned it plzxxx

Order date 15th august 2020
Order pickup date 2nd september by delhevry courier
Awb[protected]
Product reached warehouse on 11th september 2020

I received a different shoes and then i contacted ajio customer care and they raised a complaint and i shared the image of the item i got after that it took more than a week to get approved.
But when the product reached the warehouse i want even not informed. I regularly contacted ajio team but no information was provided.

Everyday i am contacting ajio team they are just providing me time for two days but its again more than 10 days i did not got my refund. Every time customer executive provide me different information. Some says that refund will not be provided and other says that refund has been initiated but they tell just lie & give different excuses.

I want my refund as soon as possible

I returned one of products on 29-sep-20 and picked up also. But till date i didn't got the refund amount. I raised too many complaints but no proper answer from there.

Sir/madam,

I placed an order on 20/09/2020 and paid through debit card but the order was not confirmed on your side but my account got debited on 20/09/2020 at ajio.

Order value inr1569.71

But the money debited earlier has not been refunded yet.

Regards,
Bhuvaneshwari k

The complaint is with reference to order no FL[protected] in which 2 midrise patiala pants size xl is ordered. Package delivered showed there is 2 nos inside, on opening there was only one. Had mailed ajio regarding the same, yet to received a response from them

I was supposed to get 3 items as per my order and the msg i got from your company on the delivery day...but the parcel contained just 1 item and that too not my order..and i have oaid throgh paytm to the delivery boy...kindly refund...i am experiencing a bad customer service from your company...kindly look towards my issue...

Placed a return order of a kurta a week ago, which was supposed to be picked up within 19th September 2020. But no one called me, neither from Ajio nor from the Delhivery side. The item is still with me, all price tags intact but as it is not being picked up, my refund is on hold. If they are not trying to resolve the issue within this week only or I shall find a website where I can slam the reputation of Ajio.They are taking it lightly.

I had placed an order on 04/09/2020 for lightly washed slim fit denim shorts, but i have received an different item on 10/09/2020. So i returned the product on 12/09/2020 and my return id is rt21899151. But i haven't received the refund amount yet. I am not able to reach customer care through toll free no. And i have emailed to the customer care, but no response from their side. Kindly refund my amount immediately

I ask for a refund and it was marked that it will be picked up latest be 21 September. Through out the time it was stated that pick up was attempted but they couldn't contact me which was utter bs. They never contacted me and I feel very cheated.

I have ordered some dresses but only one dress i have got and reaming all are cancelled i don't know what happened. It has been more than one month but i didn't get my money back whom should i call i don't know it's nearly 3.5k rs how should i keep clam and please do something

Dear team,

Kindly assist me with the below issue and i am unable to get a refund even after speaking with multiple supervisors.

The compliant tickets are being updated as we have received non-ajio products, then kindly provide me the proof by sending an email to justify or send me back the product.

I still don't understand why is it taking this much time to resolve an issue where the mistake is done by ajio team

Supervisors i have spoken with

Supervisor date
Hussafe 30-aug-20
Mohammed fakruddin 2-sep-20
Gagan 6-sep-20
Hussafe 9-sep-20
Fatima 11-sep-20
Raman 19-sep-20

Order id return id return id status brand product description pick up date refund date refund status
Fl[protected] rt20624682 return id has been cancelled skechers go step lite dynamic slip-on sports shoes 17-aug-20 27-aug-20 return id cancelled & no new return id created

For the mentioned return id: rt20624682 there were actually 4 products to be returned but only 1 product was picked up, mentioned above
Along with the above another return id: rt20621831 was picked up on the same date and the delivery team (Ecom express) has mixed up the products

Return id product to be delivered product delivered
Rt20624682 skechers - go step lite dynamic slip-on sports shoes nike - air zoom pegasus 36 textured lace-up shoes
Rt20621831 nike - air zoom pegasus 36 textured lace-up shoes skechers - go step lite dynamic slip-on sports shoes

Once the products were delivered back to the warehouse and after raising multiple complaints explaining about the mixup. Team has responded & provided partial solution

Return id return id status refund status
Rt20624682 return id cancelled & no id created to track the status no refund
Rt20621831 return id cancelled & created new return id: rt21531804 refund received

(Once the return id: rt20624682 was cancelled on 03-sep-20. I was able to create new return id: rt21552881 for the balance 3 shoes and the refund has been provided for them)

Kindly assist in providing the refund for the return id: rt20624682, as mentioned above as the return id is cancelled and product (Skechers shoes) is already delivered back to the warehouse. But i haven't received the refund

Complaints that were raised and multiple follow ups done but no resolution. All i get the response is "regret the inconvenience caused, will resolve the issue with in 2 working day"

Compliant id return id resolution date status
Com[protected] rt20624682 29-aug-20 open
Com[protected] rt20624682 29-aug-20 open
Com[protected] rt20624682 3-sep-20 open
Com[protected] rt20624682 28-aug-20 closed the ticket without resolving
Com[protected] rt20624682 22-sep-20 open