AJIO Complaints & Reviews

My wallet having 987 rupees. I’m not any purchased but my wallet money is empty... I want refund my money...

I had an ajio account but suddenly today - 9th september 2020 it was blocked without any prior notice and without any rhyme or reason. This was done in an arbitrary and illegal manner.

Due to this i am unable to access my account. I have received some products which i want to return but cannot do that as i cannot the access my account either on laptop or mobile app.

Further, there are many products which i have ordered and also made the payment which is of approx inr 20000. Now i cannot access the same in case i want to cancel or track my products.

I spoke to a customer care officer but o no avail as they had no idea why it has been blocked and what is the further process in this regard.

I want either my account activated asap or ajio should return my money and take back its products which i have already received and want to return.

This is really scary and really frustrating to face such pathetic and horrible customer exeperience.

I have placed an order of ₹880 and paid through google pay. Amount is debited but no confirmation regarding the order. I have sent an email to the customer care 2 days back but no reply yet.. Please initiate a refund or confirm my order.

[protected] it's my register no... I didn't get my refund from last 1month and i complaint more then 4 time but still not had

I ordered a total of six items and one of the item was canceled by ajio itself and now it’s been a month and they are struggling to give me a refund for that item. Complaint id:com[protected]

I had ordered a product from ajio online platform, i got tracking id with delhivery courier company, status shows product out for delhivery but delivery boy or none from delhivery courier service not contacted me yet. When i enquired it came to know that, delhivery couriers located at my city never gonna attempt to deliver the product or never gonna contact me, later themself will return the product. That is what they always doing in my city. My question is who will be responsible for my money i paid for the product, if the company sure product not going to deliver which send through this courier company why they are deceiving customers, taking orders from the customers and accept payments from they showing delivery is possible to the provided postal code. The company took money from me many days ago and who will be responsible if i not get any interest on the money i paid?

Money has been deducted and order has not been placed... I have mailed twice to ajio consumer care but no response

I ordered mtv aviator sunglasses from ajio app on 1st sep 2020... Along with 1 more order that i haven't received yet.. L hope i dont have to face it again..

Instead of aviator what i have received is levi's underwear... Bill is of aviators but inside it was an underwear...

I sent the delivery directly to someone as a gift.. Bcz of your carelessness i had to face insult and embarrassment...

This is how you you provide best services to your customers??? Continuously trying to contact through call mails.. But no revert...

I want refund. And compensation for everything...

And try to check what u r sending/ delivering once...

This app is robbing its customer on daily basis. They auto cancelled 2 of my prepaid products for which i had paid the actually price and the tax already. But when they are refunding because of this auto cancellation (From their end) they took that tax price from me even when i didn’t receive the product. The refund should have been rs. 534.78. But they said it will be rs. 509.32. But ultimately they gave me rs. 200 as refund against my order. What kind of sick game they are playing with all the customer really can’t understand.

Refund has been initiated long back for my 3 products, but the amount is not credited to my account back. Really it's a bad experience.

Return products

I had ordered something, also the money was debited from the acc., but the order wad not successful (confirmed). It said that the money will be refunded, but it has not been yet recieved. I request you to kindly refund the amount.

I tried to order something, and paid the money, but the order was not successful (confirmed), and automatically got cancelled. It said that the money will be refunded, but it has not been yet recieved.

My order not confirmed but amount is deducted from my account
Details is below.

Acct XXX778 debited with INR1412.57 on 06-Sep-20 and ajio.[protected]@axisbank credited.Info:UPI[protected].Call 18002662 for dispute or SMS BLOCK 778 to [protected]

Please refund it.

I have placed an order and paid through phonepe. Amount is debited but no confirmation regarding the order. Please initiate a refund or confirm order.

Order ID FL[protected], AWB number [protected], supposed delivery date 6th of August
I got a phone call from Ecom Express courier that he is on the way.
One and a half hour later, he didn't show up yet, so I called him 6x. Could not get through coz was general Ecom Express nr for which i needed to provide AW number.
Next day I noticed that the item shows delivered; BUT I NEVER RECEIVED the item I ordered. I called and wrote to Ajio. All very difficult to reach. They just respond: order is delivered. But it's NOT MY SIGNATURE on the delivery receipt. I assume courier was lazy and just signed himself coz it was evening already.
Ajio comes up with all kinds of excuses, there is technical problems, pls wai, t we ll get back to within72hrs, but I NEVER HEARD BACK from them and reaching by phone is not possible coz of COVID19. What a scam and poor customer service!!!

I placed an order from Ajio twice on 30/08/20 through upi transaction, money got debited from my account but order not placed. Total amount is Rs. 4, 159.69. Please look into it and make a refund asap.

On 28th august, i had ordered accessories on ajio worth rupees 3377.77; paid via gpay.
I got a mail stating the payment was unsuccessful but the money was debited from my account and till date i havent received the refund.
I am trying to reach ajio customer care since then and also i have mailed them about this but they are not responding.
My registered mobile no with ajio is [protected]
Mail id is [protected]@gmail.com

I placed two orders and both the orders i paid via google pay but the orders have not been created

#rt20454557

I had purchased one jeans from ajio after that requested for return item before lockdown. I understand due to lockdown my product was not picked up. I wait for 4 months then called customer care to pick my item after many complaints and follow up my product was not picked up. Then i told them to self return the item and have sent the item through dtdc courier which reached the warehouse on 20th aug 2020 but after that i didn’t get any response or refund. L
Had filed complaints to ajio regarding non refund of my money for the. Complaint i’d-com[protected], com[protected]. Inspite of various complaints amount has not been refunded. Reliance has been using its brand name and cheating people. No other ecom has behaved in such a degrading manner. Its very ridiculous after lots of follow up not getting any response.