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AJIO Complaints & Reviews

www.ajio.com
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Updated: Apr 28, 2026
Complaints 4158
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292
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Bad 😕 It seems that AJIO has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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AJIO reviews & complaints page 184

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K
Kuntala 100
Sep 21, 2020
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I ordered 5 items on ajio, three of them came which i returned due to some issues. The money was initiated on 18th june but nearly 5 months passed away i haven't received any amount or respond from ajio regardless of mailing and calling the customer care number (Which appears to not exist). The rest two items them i was forced to cancel as 2 months passed away but my order was not yet shipped, i received the 2 items amount but those three items amount i haven't received yet, it is total of rs. 2592.45 kindly look after this matter
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    MOHINI KADPETI
    Sep 21, 2020
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    Address: Waraseoni , balaghat,mp

    I did payment by phone pe and my amount is deducted from acc bt it's shows pending then i paid cash to dilevery boy and at night the payment is successful.. Now i want my money back because i paid twice.
    AJIO customer support has been notified about the posted complaint.
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      D
      Dheeraj Bhanarkar
      Sep 19, 2020
      Resolved
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      Resolved

      Refund not not received for my return and cancelled product.
      Customer care executive not responding properly.
      Order id:-fl[protected]
      Sep 19, 2020
      Complaint marked as Resolved 
      Called costumer care and Resolved
      AJIO customer support has been notified about the posted complaint.
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        A
        Anakha Unni
        Sep 19, 2020
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        I ordered 8 products from Ajio and the order id is FL[protected] i ordered the products on 6th september 2020 and the ajio team send me SMS that the product is out for delivery but the delivery representative didint contact me or call me in my number. And now when i check the tracking details the 3 products from the order are already returned
        AJIO customer support has been notified about the posted complaint.
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          T
          TECH PANDA
          Sep 18, 2020
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          Address: 29th Main Road , Old Madiwala , Jay Bheema Nagar , 1st stage , BTM Layout 1 , Bengaluru , Karnataka 560068

          I orderd 10 items on 8th aug. I did'nt received 4 of my items, it was showing delivery delayed. Today when i checked details of my remaining orders it was showing "delivery unsuccessful - return complete". But i never cancelled the orders and i havent even received any call or text regarding the remaining orders. So where is my refund for these four items?? I want my items delivered or else refund of my items. If it does'nt happen than i will take legal actions. Its order no "fl[protected]"
          AJIO customer support has been notified about the posted complaint.
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            A
            Advik305
            Sep 18, 2020
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            I’m complaining this as I’m tired of complaining ajio through mail and from ajio customer care service I couldn’t get my refund money (3600) as it is initiated on 18/03/2020 and today is 18/09/2020 it is six months now there is no response from ajio team by email or by call and more over no customer care service takes call from me complaint id -COM[protected]
            AJIO customer support has been notified about the posted complaint.
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              R
              ravi arthi
              Sep 18, 2020
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              Address: Bangalore
              Website: Trends

              I have order a product from ajio with order id fl[protected], complaint id com[protected] how long wait for that refund. It's almost 1month over. When i'll get my amount. I want my money back. Ajio app initiated 14th september resolved, but its not resolved yet. If its continue am raising complaint on other platform of consumer complaint. Here after am never purchased any product from ajio & couldn't suggest people. Its worst experience ever. Shortly resolve my issue.
              AJIO customer support has been notified about the posted complaint.
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                K
                Krishna Banik
                Sep 18, 2020
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                One of my sealed packet was showing that it contain 5 items, after paying the CoD amount for all 5 and after opening I noticed that there were only 3 items. 2 items were not included in the packet. Raised a complain with complain number [COM[protected]]. There is no updates from there side.
                AJIO customer support has been notified about the posted complaint.
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                  P
                  prashnew1996
                  Sep 17, 2020
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                  Address: AJIO, C/O Reliance Retail Limited, SS Plaza, 74/2 Outer Ring Road, 29th Main Road, BTM 1st Stage, BTM Layout, Bangalore 560068, Karnataka, India

                  2 shirts delivery in one package and i paid rs 945 but there was only one shirt in the package when i opened it. They cheated me with rs 420.
                  Even i have the proof video as i opened it.
                  I am mentally stressed because of this and really it broke my trust on this company.
                  +1 videos
                  AJIO customer support has been notified about the posted complaint.
                  Sep 17, 2020
                  Updated by prashnew1996                   Please help me
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                    P
                    Praveen Vishnu
                    Sep 17, 2020
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                    My complaint is regarding due to transaction failure my money was deducted from the bank, after raising the ticket, on 13th september it's been more than 7 days the money is still not refunded and any customer care personals are also not responding, and one of my previous order payment on 6th september which is also pending it's been since 20 days in still haven't received my amount i'll surely raise a complaint to the cyber police

                    This seems like a complete act of fraud

                    Reliance has been using its brand name and cheating people. No other e-commerce has behaved in such a degrading manner.
                    AJIO customer support has been notified about the posted complaint.
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                      A
                      Abhay Tandon
                      Sep 17, 2020
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                      I have placed order of nike benassi slides yesterday i. E 16th september 202 of worth rupees 2030/-. The money has been deducted from my account as it was a prepaid order but the order has not been placed. Upon calling the customer care there was no answer from there side. Please resolve
                      AJIO customer support has been notified about the posted complaint.
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                        D
                        Dr Rajesh Agrawal
                        from Indore, Madhya Pradesh
                        Sep 17, 2020
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                        Address: AJIO c/o Reliance Retail Limited SS Plaza, 74/2 Outer Ring Road, BTM Layout, Bangalore-560068

                        I returned 3 shirts from ajio in june 2020. Since they are not fitting well. However after following up many times they are not giving my refund. Kindly do the needful and i need my refund with compensation. Since june june i am continuously following up with them but it is so harasiing.
                        I keep complaining via mail also.

                        Order with id: fl[protected]
                        Complaint id com[protected]
                        Minimum compensation required: 20000 inr for harassing mentally
                        AJIO customer support has been notified about the posted complaint.
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                          A
                          Ashish Daphal
                          Sep 17, 2020
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                          I ordered dnmx cap with amount 218.40.
                          Payment processing completed thorugh phonpay. I have phone pay your ajio and phone pay receipt. My order is not showing in ajio account. Please send me order id as soon as possible.
                          AJIO customer support has been notified about the posted complaint.
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                            P
                            [email protected]
                            Sep 16, 2020
                            Resolved
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                            Resolved

                            Address: Banglore

                            I placed an order on 4th September 2020 in ajio app, the payment was shown as unsuccessful after the amount was debited from my account. I thought that it would be refunded after 48 hrs. But it has not refunded. I tried many times to customer care service but it is impossible to reach out them. I dropped so many mails but it is not responding. I want my money back as soon as possible.
                            Sep 24, 2020
                            Complaint marked as Resolved 
                            23rd September I got my refund. I wrote mails to [email protected] They raised a complaint on 16th September, within a week my problem has been resolved. Thank you very much.
                            AJIO customer support has been notified about the posted complaint.
                            Sep 16, 2020
                            Updated by [email protected]                             reference transaction I'd attached

                            View replies
                            Its been 14 days still I have not recieved my refund Rs. 1669.36

                            While placing an order in ajio app, amount got deducted but order not confirmed .

                            Please refund it as soon as possible.

                            Ajio online shopping is worst service I have never seen before.

                            Find the reference transaction
                            Reply
                            I placed my order 18 September 2020, I did online payment, but order is history showing cash on delivery...and my money also get deducted through online payment...I thought it would be refunded after 48 hrs but there is no response .I did mail to ajio and razorpay but they are talking some technical issues and it will refund within 48 hr and refund initiated this kind of response I m getting..so plz refund my money as early as possible, already u people I had taken 1week to refund my money...it is very bad experience for me with ur brand
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                              S
                              Sindhu BC
                              Sep 16, 2020
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                              There is two orders and multiple products I have returned no one has come pick up and return has been cancelled by your end without my concern.

                              I have mailed and called to customer care many times but no response.please arrange for return pick up and refund my amount asap.

                              I'm really frustrated.
                              AJIO customer support has been notified about the posted complaint.
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                                N
                                Neha_38
                                Sep 16, 2020
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                                Ajio has delivered an incomplete order in the package. It is a prepaid order. I have tried to make several contacts to the customer executive, but got no response from the company.
                                Please help me in getting the issue resolved.

                                Name - Neha Jindal
                                Order ID - FL[protected]
                                AJIO customer support has been notified about the posted complaint.
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                                  J
                                  Janak H Patel
                                  Sep 15, 2020
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                                  Address: A/102 Shivansh Residency, Science city, Sola, Ahmedabad-380060

                                  I order for“fioni night strappy embellished platform stilettos” and i also complete process of order conformation and also pay the money via phone pay i also have receipt of phone pay transaction. The amount is debited from my side but didn’t get any order id yet, and my amount is debited 14/09/2020 at 3.43pm. I also wait for a dayto get order id but i didn’t received yet so please send me my order id or else send me my money back please. And my order is “fioni night strappy embellished platform stilettos” i already paid rs.852 for this product. It’s value on ajio is 950 and i used my 93 rupees ajio wallet money, and it’s free delivery product so please send me order id as soon as fast possible. I am waiting for your reply please send it to me.
                                  AJIO customer support has been notified about the posted complaint.
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                                    J
                                    Jbznconx
                                    Sep 15, 2020
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                                    I ordered a product on 17th july 2020 (Order # fl[protected], price = ₹1262.60) and have not received it yet. They then say that the product has gone back (Where did it go? When did it go? They did't say anything) so the refund has started (Refunding amount = ₹ 1, 120). I am losing ₹142.60 for using their website for their product which is not available to me here. I want my full money back. Don't let things like this happen on such websites anymore.
                                    AJIO customer support has been notified about the posted complaint.
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                                      Hari1358
                                      Sep 14, 2020
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                                      I have ordered a puma tshirt from ajio on 14th aug'20. I was informed that the order was cancelled by them due to some technical issues. And refund will be made within 24hrs. But even after 14 days i have not received the refund. Customer care is absolutely useless
                                      AJIO customer support has been notified about the posted complaint.
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                                        S
                                        Sindhu BC
                                        Sep 14, 2020
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                                        I'm facing very bad experience with this ajio...
                                        Last month i had requested for return a product but still no one has come to pick up... And customer care is so horrible no one picks the call and answer.
                                        Even for email also no reply...
                                        Please team... Look into this issue...
                                        AJIO customer support has been notified about the posted complaint.
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