AJIO Complaints & Reviews

I placed an order on 4th September 2020 in ajio app, the payment was shown as unsuccessful after the amount was debited from my account. I thought that it would be refunded after 48 hrs. But it has not refunded. I tried many times to customer care service but it is impossible to reach out them. I dropped so many mails but it is not responding. I want my money back as soon as possible....

There is two orders and multiple products I have returned no one has come pick up and return has been cancelled by your end without my concern.

I have mailed and called to customer care many times but no response.please arrange for return pick up and refund my amount asap.

I'm really frustrated.

Ajio has delivered an incomplete order in the package. It is a prepaid order. I have tried to make several contacts to the customer executive, but got no response from the company.
Please help me in getting the issue resolved.

Name - Neha Jindal
Order ID - FL[protected]

I order for“fioni night strappy embellished platform stilettos” and i also complete process of order conformation and also pay the money via phone pay i also have receipt of phone pay transaction. The amount is debited from my side but didn’t get any order id yet, and my amount is debited 14/09/2020 at 3.43pm. I also wait for a dayto get order id but i didn’t received yet so please send me my order id or else send me my money back please. And my order is “fioni night strappy embellished platform stilettos” i already paid rs.852 for this product. It’s value on ajio is 950 and i used my 93 rupees ajio wallet money, and it’s free delivery product so please send me order id as soon as fast possible. I am waiting for your reply please send it to me.

I ordered a product on 17th july 2020 (Order # fl[protected], price = ₹1262.60) and have not received it yet. They then say that the product has gone back (Where did it go? When did it go? They did't say anything) so the refund has started (Refunding amount = ₹ 1, 120). I am losing ₹142.60 for using their website for their product which is not available to me here. I want my full money back. Don't let things like this happen on such websites anymore.

I have ordered a puma tshirt from ajio on 14th aug'20. I was informed that the order was cancelled by them due to some technical issues. And refund will be made within 24hrs. But even after 14 days i have not received the refund. Customer care is absolutely useless

I'm facing very bad experience with this ajio...
Last month i had requested for return a product but still no one has come to pick up... And customer care is so horrible no one picks the call and answer.
Even for email also no reply...
Please team... Look into this issue...

So the amount has been deducted but order is not placed. Please look into this matter and resolve the issue as soon as possible. I've attached the details.
Ajio account details:
Name:kanika
Email: [protected]@gmail.com

I have purchases sarees from this app and while during booking of this order delivery date was with 7-10 days while in actual it was received after 20-25 days.in this pack few items were in bad quality so i raised return request for these items. But during pick-up of these items courier person confirmed me that few en numbers are not matching with their record so he suggest me to call customer care of ajio as this is common problem in ajio. I called customer care and luckily after 35 minutes of waiting someone picked-up my call and after conference call with courier person they asked pictures of labels. I sent all the pictures to the ajio customer care but till now no resolution received from them. Even trying to call customer care but their system is not working from last 10 days... How pathetic service they are providing to customers. Worst company. Requesting to you please help me to get my money refunded from ajio.

I've booked in ajio through phone pe. Money is debited but the order failed. I need refunf

I ordered something from the ajio app, the money was debited from the account, but order was not placed. It said that the money will be refunded but it has not been yet recieved. Please refund the money.

Very bad customer service I have ever seen... It's been more than 25days I haven't received my refund yet and not return product is picked up... CC executive says we will escalate ur concern and I felt supervisor has same level like CC agents.. He was supposed to send me mail which I haven't received yet.. I don't know how many years @AJIO.com takes to resolve customer concern... Email agents redirect on CC number, if they r not aware about the process and policy then Email desk is not required.. I'm Harrased by Ajio CC responses. Neither I got my refund nor return of one product. I don't have time to take follow ups.
Supervisor of CC disconnected the call. I have all call recordings with me.
Looking forward for ur positive response

I have ordered from Ajio app and made payment through Google pay. The amount was debited from my account as the payment was successful but, there is no confirmation regarding the order. In the app it is showing that currently you have no orders placed. Please look into the matter and do the needful at the earliest convenience.

I ordered a product from Ajio 1 month ago and made online payment for it. I haven't received the product yet and my money is stuck.
I tried reaching Ajio at their email and number, I didn't get any assuring response from their end.

I need a solution to recover my money and hence am filing this complaint.

My ajio account [protected] (Mahanti. [protected]@gmail.com) was suddenly blocked i want to return my small sized products, so please kindly resolve my issue

I have ordered from ajio app and made payment through phonepe. The amount was debited from my account as the payment was successful but, there is no confirmation regarding the order.in the app it is showing that currently you have no orders placed. Please look into the matter and do the needful at the earliest convenience.

I ordered a dress from ajio on 23 july and the ordered reached to me somewhere between 1-5 august. I did not like the material of the cloth so decided to return it. After putting the request for return, the order was picked the next day and the status showed that refund will be initiated by 15 august but refund got initiated by 22 august and i got a message from ajio that the refund will be visible in 5-8 business days. It has been more than ten days now and i have not got my refund. The emails to them are showing now result and they simply send an automated mail everytime. I tried calling them but there was no response from the other side.

I done my payment 1301 rs today by upi method through phonepay and the amount got deducted from my bank account but the order is not placed or not showing in my order in ajio app account.

I have not received my refund yet. It has been two weeks since my order has been returned. Customer service is not responding to my calls or emails. I don't know when am I going to get my refund or Has it been initiated or not. I mailed them to initiate the refund again in the ajio wallet but there was no response.

The amount of rs.2024.40 got deducted from my account on 7th sept 2020 while paying for the order through google pay. But order didn't place.
I immediately dropped an email to the customer care with no response yet.

Request you to either confirm my order or refund the amount of rs. 2024.40 at the earliest