I had returned one of the items of my order with return number: RT20253875 on 9th August. The refund has not yet been processed. It's been almost a 21 days now. I have raised 3 tickets, made numerous calls to customer care, requested supervisor calls, escalated my tickets, reported to grievance officer but still the refund is not processed. They always reply saying they tried calling us but could not reach the number. Also, they claim refund is processed but it hasn't been. Nobody from customer care have yet called to resolve this. Also, the refund amount on the app shows as ₹999.5 wheras the amount paid for the dress is ₹1049.48.
PFA, return acknowledgement of the item and screenshot of wrong refund amount.
I request you to resolve the following issues:
1) Refund for the product returned
2) Correct amount to be refunded.
3) Compensation for the Hassel caused
AJIO customer support has been notified about the posted complaint.
Aug 31, 2020
Updated by Sanruch I got a scammer call from [protected] claiming to be from Ajio. Asked for my card details and also asked me to send a message from my mobile to another number.
