Submit a Complaint
Claimed

AJIO Complaints & Reviews

www.ajio.com
1
Updated: Dec 13, 2025
Complaints 4157
Resolved
292
Unresolved
3865
Bad 😕 It seems that AJIO has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to AJIO

Having problems with AJIO?

File a complaint and get it resolved by AJIO customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Clothing, Shoes & Accessories
AJIO

AJIO reviews & complaints page 189

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
K
Kaur Preeti
Aug 30, 2020
Report
Copy

Money deducted but order not placed
AJIO customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Sanruch
    Aug 30, 2020
    Report
    Copy

    Refund not processed to my account

    I had returned one of the items of my order with return number: RT20253875 on 9th August. The refund has not yet been processed. It's been almost a 21 days now. I have raised 3 tickets, made numerous calls to customer care, requested supervisor calls, escalated my tickets, reported to grievance officer but still the refund is not processed. They always reply saying they tried calling us but could not reach the number. Also, they claim refund...
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    R
    Rista Db
    Aug 30, 2020
    Report
    Copy

    Address: india

    Yesterday i ordered 3 products and paid through phone pe... But there is no order confirmation... Customer care is not available... I want refund
    AJIO customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      K
      K B Tripathi
      Aug 30, 2020
      Report
      Copy

      Address: D-7, sindhu nagar, krishna nagar, lucknow

      I ordered a shirt on ajio app on 29th aug, 2020. Money successfully deducted through google pay but no order placed. Need help.
      AJIO customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        J
        Jyothula Charishma
        Aug 30, 2020
        Report
        Copy

        I ordered a jacket and a cap on 29th aug, 2020. The amount is debited from my account but order not yet confirmed.
        AJIO customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Shruti katke
          Aug 29, 2020
          Report
          Copy

          It has been a month and still my refund has not been initiated to me by ajio.I returned 2 items and they were picked up for return but no refund yet.
          AJIO customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            M
            Mridula Sengupta
            Aug 29, 2020
            Resolved
            Report
            Copy
            Resolved

            I tried placing the order and made payments through Phonepe. The money got deducted but no order was placed or shown on the Ajio app. This happened twice. Kindly help me get refund.
            Aug 31, 2020
            Complaint marked as Resolved 
            Got refund.
            AJIO customer support has been notified about the posted complaint.
            Aug 29, 2020
            Updated by Mridula Sengupta             I have tried to contact customer service but no response. Kindly help me get my refund.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              D
              Daisy Surana
              Aug 29, 2020
              Report
              Copy

              The return was picked up by the agent on 19th august. Return ID is RT20705354.
              AJIO customer support has been notified about the posted complaint.
              Aug 29, 2020
              Updated by Daisy Surana               I ordered two similar Ajio mid rise jeans from ajio. Order ID is ID: FL[protected]. One of them got delivered on 17th August, 2020 but I haven't received the other one yet. It is showing delivered for both the jeans.
              The delhivery AWB number is[protected].
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                Afsha Anas
                Aug 29, 2020
                Report
                Copy

                My order id is fl-[protected].. I made a return request to return the items after contacting customer care the agent came to pick the products and he took the 3 articles.. But i recieved refund of 1 article and n rest artcle products return request shows cancel.. They took my products alson not giving my. Money
                AJIO customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  K
                  kundanrai89
                  Aug 29, 2020
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: takiya gumati, sasaram, rohtas

                  Dear sir
                  I m ur old customer on ajio. I booked order on 28/08/20 at11:54pm but order not booking and my amount 1448.07 rs debited from my account upi ref. No is[protected]. Plz retunt my amount... I will wait ur response... My contact no. Is [protected]
                  Sep 1, 2020
                  Complaint marked as Resolved 
                  [email protected] mobile no.=9470004201
                  AJIO customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    N
                    neharao91
                    Aug 27, 2020
                    Report
                    Copy

                    I'd placed an order for kurtis and pack of 5 hipsters on 12th July 2020. I'd then placed a return request for two kurtis for which I'm yet to receive a refund. I've been putting up emails, raising tickets etc but for no use as there is absolutely not one customer care support that I can get through! All I'm receiving is some automated standard mail and automatic closure of the ticket raised & marked resolved.
                    Apart from this, out of the pack of 5 hipsters, I've received only 3.

                    I've been following up on the refund and yet to receive any!
                    AJIO customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      R
                      rolly Choudhary
                      Aug 27, 2020
                      Report
                      Copy

                      Plz help me by refunding my money against return of my order#RT20374131 .Its now more than 15 days past, I am complaining again n again but my complaint r ignored n averted ..this should have not been done by such a big company like Ajio. Unbelievable u take such a long tm n still have no solution to the concerned matter
                      AJIO customer support has been notified about the posted complaint.
                      Aug 27, 2020
                      Updated by rolly Choudhary                       Whether i will get my refund amount. Does ajio Complaint r solved? Or does u piled up all Complaint n just keep on averting matter.
                      Aug 28, 2020
                      Updated by rolly Choudhary                       U people r only excepting that u r confirmed about my returned product but u r not refunding money .very disappointed by ur negligence. Not acceptable for company like Ajio. Plz plz refund my money. My order no was #RT 20374131 for which refund is delayed. How long i should wait for the refund .
                      Aug 30, 2020
                      Updated by rolly Choudhary                       Despite several mail n complaints no initiative has been taken yet. Online shopping worst experience was shown in ajio. U all r not at all cooperating wid customer .This is something shocking as ajio should hv concerned about its reputation. U all r tarnishing ur image. Wat ever would u ever refund my money...?
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        Anuradha Saikia
                        from Kolkata, West Bengal
                        Aug 27, 2020
                        Report
                        Copy

                        Address printed wrong on the order parcel

                        Address: AJIO, C/O Reliance Retail Limited, SS Plaza, 74/2 Outer Ring Road, 29th Main Road, BTM 1st Stage, BTM Layout, Bangalore 560068, Karnataka, India

                        My order to be delivered at the pin 262802 (Gola Gokaran Nath) travelled to Mohammadi on 22nd August 2020 morning and this place is 30 minutes from the destination. The customer also got a call from the delivery man in the evening and she was expecting the product the next morning. But instead, it travelled to Agra via Kanpur to Gola.
                        Now the tracking details on checking showed incomplete address where as I had given the complete address...
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy
                        A
                        Amaldev09
                        Aug 27, 2020
                        Resolved
                        Report
                        Copy
                        Resolved

                        While ordering at ajio amount of rs.2132.06 was paid through upi to ajio. [protected]@oksbi but after successful payment, the order didn't confirm on ajio app.

                        Kindly help to refund the debited amount.
                        Aug 31, 2020
                        Complaint marked as Resolved 
                        amount refunded
                        AJIO customer support has been notified about the posted complaint.
                        Aug 27, 2020
                        Updated by Amaldev09                         Orderd 3 items money deducted from upi but item not placed . Please help
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          Aakanksha Cheriyan
                          Aug 27, 2020
                          Report
                          Copy

                          I have returned my stuff on 7 th August 2020, it’s 27 th August and ive made multiple calls and emails but they only seem to be fooling people with issuing complain numbers but never planning to give the money.
                          +1 videos
                          AJIO customer support has been notified about the posted complaint.
                          Aug 27, 2020
                          Updated by Aakanksha Cheriyan                           Never ending complaint numbers

                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            B
                            bablu rahim
                            Aug 26, 2020
                            Report
                            Copy

                            I ordered two track pants on21 august. One track pant is cancelled on 24 august . I got other track pant on 26 august . When will I get refund paid by debit card
                            AJIO customer support has been notified about the posted complaint.
                            Aug 26, 2020
                            Updated by bablu rahim                             I need to get refund
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              K
                              Kritikaa
                              Aug 26, 2020
                              Report
                              Copy

                              Address: Bengaluru
                              Website: Ajio

                              I am writing this complain because i am tired of emailing ajio customer care team. Worst experience ever with ajio. I have returned my product nicely with all labels and tags on 17th august 2020. Still the status is refund initiated from their side. I havn't got my amount back. I am calling them continuously and still there is no response. What the hell? I havn't got the money back in my bank account.
                              AJIO customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                R
                                ravi arthi
                                Aug 26, 2020
                                Report
                                Copy

                                Address: Bangalore
                                Website: ajio complaint

                                I want my money right now. I don't wanna waste my time on damaged product. I returned the product to your delivery partner 15 Days ago but there is no status update as you received the product and i don't understand why you people are delaying customer complaints. You please check the product carefully before packing and there is no use for both am already raise the same complaint 3 times.its still not solved.am not getting my refund, but ajio app updated its resolved. Now am again raise complaint about the issue COM ID(COM[protected]) & COM ID(COM[protected]) Please don't waste my time on raising complaints on other platforms. I will suggest people not to buy products on ajio
                                AJIO customer support has been notified about the posted complaint.
                                Aug 27, 2020
                                Updated by ravi arthi                                 No Updates my problem not get to resolved. poor customer service.If its continue, ajio wil be lose many customers.

                                Aug 29, 2020
                                Updated by ravi arthi                                 I am complaining because i have order a product from ajio with Order ID #FL[protected] i have returned the product nicely with all labels and tags on 10/08/2020. The return id is #RT20253767 . But i haven't received my refund yet. The status is still return under process.This issue couldn't resolved yet but ajio app marked as resolved.am already raise that complaint twice .but now am not able to raise the complaint in ajio app, because app not updated for return the product status. Since they have picked up the product and the status is not updated. What's going on i didn't understand. I have bought many products from ajio. And this is the first and worst experience with ajio. When will i receive my refund? Please do take any action. I returned the product to your delivery partner 20 Days ago but there is no status update as you received the product and i don't understand why you people are delaying customer complaints. You please check the product carefully before packing and there is no use for both am already raise the same complaint 3 times.its still not solved.am not getting my refund, but ajio app updated its resolved. Now am again raise complaint about the issue, Please don't waste my time on raising complaints on other platforms. I will suggest people not to buy products on ajio
                                View replies
                                i want my refund amount.how many days take the issue, its waste of time, am very furious.how longs wait for that.i'll raise the complaint in other platform & Sending Legal Notice to Ajio company and Preparing Documents for filing Consumer case.#Worst Experience Ever.
                                Reply
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  P
                                  Pemu tamabg
                                  Aug 25, 2020
                                  Report
                                  Copy

                                  Address: Pedong

                                  I have ordered a black printed T-shirt
                                  Which i haven't received it till yet, it was prepaid
                                  I haven't got that product but in my #Ajio account it's showning that it was delivered successfully but i hadn't received that product
                                  I want you to refund my money back to my account
                                  AJIO customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    G
                                    Geomol George
                                    Aug 24, 2020
                                    Report
                                    Copy

                                    I ordered two dresses but they cancelled but they didn't credit my amount
                                    AJIO customer support has been notified about the posted complaint.
                                    Aug 24, 2020
                                    Updated by Geomol George                                     I ordered two dresses but they cancelled but they didn't credit my amount.it's pending for more than four weeks.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit

                                      Related businesses

                                      abof.com / Aditya Birla Online Fashion
                                      1.8
                                      (44)
                                      BuyKartShop.com
                                      1
                                      (59)
                                      Maf Clothing
                                      1
                                      (2)