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AJIO Complaints & Reviews

www.ajio.com
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Updated: Dec 4, 2025
Complaints 4145
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292
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3853
Bad 😕 It seems that AJIO has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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AJIO reviews & complaints page 188

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N
Nandini Raj Chauhan
Sep 1, 2020
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Money got debited of rs 2202.52 through google pay transaction but order has not been placed
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    A
    Anne Aylin
    Sep 1, 2020
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    I order two short kurtis from ajio worth rs.250 each and the total was rs.525. The money got deducted from my axis card debit card but the order is not placed.
    AJIO customer support has been notified about the posted complaint.
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      Balaji Byreddy
      Aug 31, 2020
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      Address: Pennada, palakoderu mandal,, 2-122

      I have paid amount by phone pay amount was debited but order was not confirmed pls help me.
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        G
        geetesh Rathore
        Aug 31, 2020
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        Address: B 14, Rasbahar colony

        One month ago, i returned an order and delivery boy said that refund will come within 2 hours but now it has been one month refund has not came and another thing that two product came in one packet but when i open it there was only one. Hoping for sooner response .
        Thank you
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          I
          isha2331
          Aug 31, 2020
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          Website: Ajio

          I ordered 2 men's performax shorts form ajio. As I was placing the order, I paid for it via phone pay UPI amount of INR 868. But neither the order was placed nor they refunded my money. Since then I've mailed them a hundred times. But their response isn't seems to be fruitful. Tough I sent them the screen shot of that transaction they're not responding.
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            J
            Jaggu G
            Aug 31, 2020
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            I have paid amount by google pay amount was debited but order was not confirmed
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              H
              Harshamsd
              Aug 30, 2020
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              Address: Karnataka

              Money got debited of rs 3457 through google pay transaction but order has not been placed
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                P
                PranaliSawant09
                Aug 30, 2020
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                I ordered two dresses and two shoes from Ajio online shopping app. The app was constantly lagging. I placed the order successfully after a few attempts. Money was deducted through my bank account rs. 1701.18. As i opened the app, i checked my orders section. And it did not show any orders. Here i am attaching a screenshot of the app showing no orders placed and a screenshot of google pay transaction history where you can see the balance has been deducted successfully.
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                  K
                  Kaur Preeti
                  Aug 30, 2020
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                  Money deducted but order not placed
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                    S
                    Sanruch
                    Aug 30, 2020
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                    Refund not processed to my account

                    I had returned one of the items of my order with return number: RT20253875 on 9th August. The refund has not yet been processed. It's been almost a 21 days now. I have raised 3 tickets, made numerous calls to customer care, requested supervisor calls, escalated my tickets, reported to grievance officer but still the refund is not processed. They always reply saying they tried calling us but could not reach the number. Also, they claim refund...
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                    R
                    Rista Db
                    Aug 30, 2020
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                    Address: india

                    Yesterday i ordered 3 products and paid through phone pe... But there is no order confirmation... Customer care is not available... I want refund
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                      K
                      K B Tripathi
                      Aug 30, 2020
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                      Address: D-7, sindhu nagar, krishna nagar, lucknow

                      I ordered a shirt on ajio app on 29th aug, 2020. Money successfully deducted through google pay but no order placed. Need help.
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                        J
                        Jyothula Charishma
                        Aug 30, 2020
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                        I ordered a jacket and a cap on 29th aug, 2020. The amount is debited from my account but order not yet confirmed.
                        AJIO customer support has been notified about the posted complaint.
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                          S
                          Shruti katke
                          Aug 29, 2020
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                          It has been a month and still my refund has not been initiated to me by ajio.I returned 2 items and they were picked up for return but no refund yet.
                          AJIO customer support has been notified about the posted complaint.
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                            M
                            Mridula Sengupta
                            Aug 29, 2020
                            Resolved
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                            Resolved

                            I tried placing the order and made payments through Phonepe. The money got deducted but no order was placed or shown on the Ajio app. This happened twice. Kindly help me get refund.
                            +2 photos
                            Aug 31, 2020
                            Complaint marked as Resolved 
                            Got refund.
                            AJIO customer support has been notified about the posted complaint.
                            Aug 29, 2020
                            Updated by Mridula Sengupta                             I have tried to contact customer service but no response. Kindly help me get my refund.
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                              D
                              Daisy Surana
                              Aug 29, 2020
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                              The return was picked up by the agent on 19th august. Return ID is RT20705354.
                              AJIO customer support has been notified about the posted complaint.
                              Aug 29, 2020
                              Updated by Daisy Surana                               I ordered two similar Ajio mid rise jeans from ajio. Order ID is ID: FL[protected]. One of them got delivered on 17th August, 2020 but I haven't received the other one yet. It is showing delivered for both the jeans.
                              The delhivery AWB number is[protected].
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                                A
                                Afsha Anas
                                Aug 29, 2020
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                                My order id is fl-[protected].. I made a return request to return the items after contacting customer care the agent came to pick the products and he took the 3 articles.. But i recieved refund of 1 article and n rest artcle products return request shows cancel.. They took my products alson not giving my. Money
                                AJIO customer support has been notified about the posted complaint.
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                                  K
                                  kundanrai89
                                  Aug 29, 2020
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                                  Resolved

                                  Address: takiya gumati, sasaram, rohtas

                                  Dear sir
                                  I m ur old customer on ajio. I booked order on 28/08/20 at11:54pm but order not booking and my amount 1448.07 rs debited from my account upi ref. No is[protected]. Plz retunt my amount... I will wait ur response... My contact no. Is [protected]
                                  +1 photos
                                  Sep 1, 2020
                                  Complaint marked as Resolved 
                                  [email protected] mobile no.=9470004201
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                                    N
                                    neharao91
                                    Aug 27, 2020
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                                    I'd placed an order for kurtis and pack of 5 hipsters on 12th July 2020. I'd then placed a return request for two kurtis for which I'm yet to receive a refund. I've been putting up emails, raising tickets etc but for no use as there is absolutely not one customer care support that I can get through! All I'm receiving is some automated standard mail and automatic closure of the ticket raised & marked resolved.
                                    Apart from this, out of the pack of 5 hipsters, I've received only 3.

                                    I've been following up on the refund and yet to receive any!
                                    AJIO customer support has been notified about the posted complaint.
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                                      R
                                      rolly Choudhary
                                      Aug 27, 2020
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                                      Plz help me by refunding my money against return of my order#RT20374131 .Its now more than 15 days past, I am complaining again n again but my complaint r ignored n averted ..this should have not been done by such a big company like Ajio. Unbelievable u take such a long tm n still have no solution to the concerned matter
                                      +3 photos
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                                      Aug 27, 2020
                                      Updated by rolly Choudhary                                       Whether i will get my refund amount. Does ajio Complaint r solved? Or does u piled up all Complaint n just keep on averting matter.
                                      Aug 28, 2020
                                      Updated by rolly Choudhary                                       U people r only excepting that u r confirmed about my returned product but u r not refunding money .very disappointed by ur negligence. Not acceptable for company like Ajio. Plz plz refund my money. My order no was #RT 20374131 for which refund is delayed. How long i should wait for the refund .
                                      Aug 30, 2020
                                      Updated by rolly Choudhary                                       Despite several mail n complaints no initiative has been taken yet. Online shopping worst experience was shown in ajio. U all r not at all cooperating wid customer .This is something shocking as ajio should hv concerned about its reputation. U all r tarnishing ur image. Wat ever would u ever refund my money...?
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