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Updated: Dec 4, 2025
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Bad 😕 It seems that AJIO has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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AJIO reviews & complaints page 41

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T
Tuktuk2015
Jun 18, 2022
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Product received without price tag

My AJIO Order AWB R[protected]AJI arrived on 17th june 2022. However the price tag of the product was missing. I made a COD of INR 402. Same day i had requested for return of this product because of size and fit issue. I request you to issue me the price tag as soon as possible so that the matter gets resolved and i get the refund for my order. I have also sent you an email @[protected]@ajio.com
I have also emailed the pictures of the...
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Muthupandiyammal
from Tirupur, Tamil Nadu
Jun 18, 2022
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I am writing this complain because i am tired of emailing AJIO customer care team. Worst experience ever with AJIO. I have returned my product nicely with all labels and tags on 28th Apr 2022. Still the status is refund initiated from their side. I havn't got my amount back. I am mailing them continuously and they are making fool of me by sending every time a new complain id COM[protected]. Their team called me and saved their part by saying that refund is done from our side. What the hell? I havn't got the money back in my bank account.
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    Suhanthi Devraj
    Jun 17, 2022
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    Address: Ajio, Reliance Retail Ltd, SCREENSHOT plaza 74/2 Outer Ring Road, 29th Main Road, BTM 1st stage, BTM Layout, Bangalore, 560068, Karnataka

    This is regarding return of my recent order FN[protected].
    I had to self ship the product as return was unavailable and had shipped it via DTDC on[protected] to the address that was mentioned in the app (i.e Ajio, Reliance Retail Ltd, SCREENSHOT plaza 74/2 Outer Ring Road, 29th Main Road, BTM 1st stage, BTM Layout, Bangalore, 560068, Karnataka).
    As per tracking, it was delivered on[protected] to Thimmaraju, Receptionist.
    Kindly Process My Refund At The Earliest As It Has Been More Than 30 Days Since The Order Was Delivered, but I still have not received the refund of Rs5459. Every time I email/ call the customer care centre they ask for an extension of 2 days and the issue is still not resolved. I have raised 4 TTs regarding the same and all have been closed without notice or even resolving it.
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      S
      Sneha0007
      from Bengaluru, Karnataka
      Jun 17, 2022
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      Hi
      I have been experiencing a lot of inconvenience due to poor Ajio service .
      This is regarding my order number FN[protected] .. I raised a return request as on 11th June, got fake return pickup attempt msg on 12th . I raised a complaint on the same day but no resolution followed up daily, again got a fake pick up attempt update on 16th June, again tweeted them but no resolution only assurance . Then a guy called me to know my address then he did not come to pick up and stopped responding to my calls, today that guy gave me another guy's number and said talk to him regarding pickup but that guy refused to pickup the stuff . Today again one pickup is scheduled but no one has contacted yet.
      I am getting a lot of mental stress bcz of this . I want my issue to be resolved and the return stuff to be picked up asap. Return I'd is RT70243744
      Sincerely
      A sad victim customer of Ajio
      Sneha Sonam
      AJIO customer support has been notified about the posted complaint.
      Jun 21, 2022
      Updated by Sneha0007       After multiple complaints and followups finally the return product was picked up yesterday, the guy asked for otp, I shared then he took a photo of suit then took the suit with him . Till now I have not got confirmation the the return product has been picked up, it has not been updated yet, today another delivery guy from Ajio came and asked for the same product (he too came to pickup the return), I said I already returned yesterday then he said its not updated anywhere.
      What's happening Ajio ?? Why creating so much of stress in to ur customers life ?? When can I get this issue resolved .
      Number of the guy who picked up the return [protected] .
      Kindly resolve my issue ASAP.

      Jun 24, 2022
      Updated by Sneha0007       @ajio have a look on both the screenshots .. creating new return I'd each time whenever I complain won't help u . The product was picked up by ur partner currier and that u can see here, they have updated already .
      Why is ur app showing wrong information, till when I ll have to wait ??, can u give me a specific time line. Why is my issue still not resolved ? What's stopping u to coordinate with ur currier guy and other ppl involved in transit. Your irresponsible behaviour is causing me a lot of mental stress which is not good .
      Hope u understand.
      Sneha

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        R
        Rohit@abc
        Jun 17, 2022
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        Address: Ajio mumbai india contact number 18008899991 Email [email protected]

        I have received the update of my complaint ID - COM[protected] on 14/06/2022. In which it is stated that the refund of my order number-EX[protected] has been initiated and the refund will be reflected in my account. But till now refund is not received in my account. Refund reference number is also not given. I am very upset. Please get my refund. Thanks
        AJIO customer support has been notified about the posted complaint.
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          V
          Vishnu Teja Gadadasu
          Jun 16, 2022
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          I'm unable to use my ajio wallet. To use the ajio wallet, the OTP is being sent to my previous mobile number which is currently not in use. I AM UNABLE TO CHANGE THE MOBILE NUMBER BECAUSE TO EDIT THE ACCOUNT INFORMATION, OTP IS BEING SENT TO MY OLD NUMBER (NOT WORKING). In both the cases, OTP is being sent to my old number which is not in use.
          AJIO customer support has been notified about the posted complaint.
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            N
            Neha Aarav
            from Gurugram, Haryana
            Jun 16, 2022
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            Website: Ajio

            Hi, I have ordered the products of Rs. 1260/- on 13th June 2022 from Ajio app. The above said amount is debited from my Google pay account but the order has not been confirmed. Please refund the amount ASAP.
            AJIO customer support has been notified about the posted complaint.
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              B
              Bharti Yadav13
              Jun 16, 2022
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              Hi, i ordered products worth 804, money deducted from Paytm wallet, but on site it showed payment failed.they say no way will credit back, but not happened yet.
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                ankita vadgama
                Jun 16, 2022
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                Dear Team,

                with ref. to Order ID FN[protected], i was suppose to receive Lakme 925 weightless Lipsticks ( Nos 2), but we have received only one & Single pic

                we have been trying to talk to customer care but it was not getting connected

                please treat above matters as most urgent and priority please

                My Contact Details : 1. [protected] & 2. [protected]
                AJIO customer support has been notified about the posted complaint.
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                  D
                  Dhanu Suresh
                  Jun 15, 2022
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                  I paid 43999 for the ajio offer as they said i have not yet received my refund
                  AJIO customer support has been notified about the posted complaint.
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                    D
                    Dishu Bansal
                    Jun 15, 2022
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                    Website: www.ajio.com

                    My order id is #FN[protected]. I had order 4-5 products. All products have delivered besides one. One product is not delivered after 10 days of order. They are not resolving my complaint. I need that product as soon as possible
                    AJIO customer support has been notified about the posted complaint.
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                      G
                      guptapankaj7
                      Jun 14, 2022
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                      I have ordered with ORDER ID - FN[protected] on 30th May and company delivered wrong size and now they are making excuses for refund and exchange .
                      AJIO customer support has been notified about the posted complaint.
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                        K
                        Khushijaiswal45
                        Jun 13, 2022
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                        Address: Lan-8,kuber House, Shree Ram Nagar Colony, Dlw road, Bajardiha,flatno.-B6,3rd floor, block-B

                        I want to return some of my products I'm not able to return my products due to this issue.If my account is blocked then why were they accepting my orders and if the product is not as shown or it's damaged ofcourse ofcourse anyone would return it. It's really not fair account was blocked but still accepting orders what about money. I want to return some of my products and I'm not able to. won't order again from thei company.This is really really pathetic customer service if it was blocked why were they accepting orders? They shouldn't have. What will I do with these products? My money is wasted.It's not small amount.They are such a big company how could they do this.This is really wrong accept orders and with lame excuses blocking our account and refunded our money
                        AJIO customer support has been notified about the posted complaint.
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                          Anushami123
                          Jun 12, 2022
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                          Just need to know the cod amount. I canceled 3 among the 4 items. And then also I need to pay the same amount . How???
                          AJIO customer support has been notified about the posted complaint.
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                            T
                            tavleen09
                            from Dasuya, Punjab
                            Jun 12, 2022
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                            Website: Ajio.com

                            I had order multiple things from ajio.com, two items united colors of beneton slides and enamor dry fit yoga pants were supposed to come in one package, i paid 1467 rs cash to the delivery agent but when i opened the package i only found beneton’s slides and enamor yoga pants were not there.
                            AJIO customer support has been notified about the posted complaint.
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                              V
                              Vai M
                              Jun 12, 2022
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                              Resolved

                              Return picked up and item received by Ajio. But they are saying pending pickup.

                              I placed an order on Ajio. My order id is FL[protected]. I raised return of the product.
                              And Return ID for the item is RT70105119

                              It got picked up On June 4th 2022 and I received an acknowledgement slip for the item from the pick up agent. But the order tracking page still says " return created at store" . When i called the customer care and asked them what it means they said it was a technical error and i should send...
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                              D
                              Donald Joseph
                              Jun 11, 2022
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                              Address: Na

                              I have ordered a pair of Steve madden shoes but it was not fitting properly. We requested a refund but to a different pickup address. We contacted them well before the return window expired and their customer support agents kept saying they'll check and get back within 48 hours. They kept delaying it and now they are denying the refund saying that the return window is closed. This is pathetic service!!!
                              AJIO customer support has been notified about the posted complaint.
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                              I faced the exact same issue on Steve Madden shoes and have emailed them at least 10 times following up on the pick up, only to be told the return window has closed.
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                                A
                                Akanksha2124
                                from Bengaluru, Karnataka
                                Jun 11, 2022
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                                Address: India
                                Website: Ajio.com

                                I am an active ajio user and they have blocked my account without any prior notice or information. I dont know if my previous order has arrived or not. If there is any past account balance. My card details are stored plus i still want to access that account
                                AJIO customer support has been notified about the posted complaint.
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                                  S
                                  Sling
                                  from Aizawl, Mizoram
                                  Jun 11, 2022
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                                  Resolved

                                  Website: AJIO.com

                                  I tried to place order on Ajio through net banking amount Rs.2278.10 . I logged into my SBI net banking, waiting for the OTP for my payments . But before I even open the SMS to look for my OTP, i got message stating that my session was expired, but money has already been deducted and got by ajio and there is nothing on my "orders". My money was debited but no order is placed .please help me refund my money !
                                  +1 photos
                                  Jun 15, 2022
                                  Complaint marked as Resolved 
                                  My money Rs.2278.10 is refunded today i.e. 14.06.2022 by Ajio. 👍🏼
                                  AJIO customer support has been notified about the posted complaint.
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                                    V
                                    Vai M
                                    Jun 11, 2022
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                                    Resolved

                                    They have picked up my returns but not refunding my money

                                    My order id is FL[protected]
                                    I raised return for two of the products
                                    1.) Return ID for first item- RT69308119
                                    2.) Return ID for second item-RT70105119

                                    Both of them got picked up On June 4th 2022 and I received two acknowledgement slips for both the items from the pick up agent. But the order tracking page still says return pick up is pending even after I returned it
                                    When i called the customer service...
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