AJIO Complaints & Reviews

Raised several Complaints since last 3-4 weeks with AJIO team in this regard which are unresolved till date (AND NO ATTEMPT HAS BEEN MADE TILL DATE TO PICK-UP THE MATERIAL),

COM[protected]
COM[protected]
COM[protected]
COM[protected]
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COM[protected]

Open material return requests which were not actioned by AJIO,

1. Order FL[protected]; Return ID: RT48593213

What happened to this return request??

Item is still with me and no attempt has been made so far to my house.

2. Order# FL[protected]; Return ID: RT48601892

Request initiated on 18th Oct; closed without attempting pickup. I was asked to initiate a new return request.

New return ID: RT49874729

(This is again showing return pickup attempted, but no attempt has been made to my house for pickup since 18th Oct 2021 for this item)

3. Order# FL[protected]; Return ID: RT48568740

Request initiated on 18th Oct; closed without attempting pickup. I was asked to initiate a new return request.

New return ID: RT49921410
(This is again showing return pickup attempted, but no attempt has been made to my house for pickup since 18th Oct 2021 for this item)

I haven't received my refund payment of two products ..They say they had initiated the refund but still now I haven't received it neither in my bank account nor in my ajio wallet ...I have called and emailed @ajio so many times and everytime they file a new issue again and again but still not resolved yet... I want my refund money as soon as possible ...
1st product ID = #FL[protected]
2nd product ID= #EX[protected]

My refund money of two products is not received yet .

My refund payment for two products is not transferred yet to my bank account after lots of complaining also

Ajio cancelled some of my items on their own in order number FL[protected] a month ago. Depsite so many days, and many communications they only keep a fake deadline of 2 days and yet till date no refund has been issued. I donot understand why do i even have to call for refund of money which i was charged for a cancelled order. I am highly aggrieved bu their customer care. They just make fake promises

They have been cancelling product without my concern, even without attempting delievery.then why dont the inform that they cant deliever at the pincode when we order.
I have been facing cod issue for past one month.they havent resolved it yet and now the customer care is not responding too..

I have purchased seven garments with order id FL[protected] on 03.11.21 on AJIO. The pincode of delivery address was wrong. So I couldn't get delivery of that order. Among the orders only three items has been returned by courrier and got refund amount. But four items showing order out of delivery by xpressbee courrier service from 11.10.21. There service is so poor that they haven't returned the item till date ie 03.11.21. and money has not been refunded. I complain several times to AJIO and they said it will be resolved soon. But their service is horrible. Please look into this matter to refund my money.

Money has been deducted from my account but not received any order ID or any confirmation of ordered items.

Refund was not yet done for my account

I ordered a top that was delivered on 10th October. Due to size issue I wanted to raise a return request that day itself but the status of delivery on the site was not updated so I couldn't do so. I was finally able to do so 3 days later on 13th October. On 14th I got a call from the person who was supposed to pick up the return order that he has rescheduled the pick up to the next day. This is where the issue started to begin. For the next...

I had placed a return request on my order delivered at wrong address. But nobody is coming up to pick the order up . I have called the customer care almost 5 times and got no resolution till now. Lot trust in Ajio. Never buying anymore.
Order ID FL[protected]

I returned the product on 19th oct 2021 its 2nd November today i still haven't received my refund and they are not even responding to complaint properly.

I ordered a product of ₹659 with order ID : FL[protected] on 8th September 2021 by making payment partially by UPI (₹317) and Ajio Wallet point (₹334) and rest Relaince point. I was expected to deliver it 16th of September but No one come for delivery and Status of delivery changed to delivery attempted after that I made multiple complaints at Ajio customer care yet not action is taken and my product is not delivered. They only says...

I ordered 5 products against order ID FL[protected] . I received only 3 products in the packet .I am tired of calling customer care and they are not able to resolve my problem .neither I receive the product not the refund. My complaint ID are COM[protected], COM[protected].
Please resolve my problem and refund my money .

I have bought two sketchers sandals from Ajio vide order No FL[protected] on 10/10/2021 which was received on 16/10/2021 but i generated the return of the products as the size was not matching. But on 20/10/2021 only one sandal was picked up for return and for the second sandal was not picked up by your executive and the return was cancelled on 26/10/2021. Thereafter i have been regularly making complaint at Ajio customer care where their executive has accepted receiving one sandal which was returned and assured that the amount for the same will be returned by 29/10/21 and i will also be able to create return order again for other sandal but in spite of making several complaints and follow up from past 10 days neither I have received refund for one sandal already picked up and nor the return for another sandal is being generated.

Screenshots Of complaints have been attached .

I have already submitted a complaint and u did a great job by forwarding it to Ajio and I did get a response stating they will reach me soon but it has been more than 3+ business days and still no information about my order.if they want me to file an lawsuit, cause that's the only way for me to get a response I can do that. It has been an one whole month after placing the order and still not reached me

I reported an issue back on October 17, about 7 items missing from one of my order's delivery. I was supposed to receive a total of 4 packets (containing items worth 9000, 1400, 1200 and 6000 approx.) but the packet which should have had merchandize worth 6000 was missing 7 items worth 3200. The packet had printed on it that it has 10 items inside but when I opened it, it only had 3 and it was so small that there is no way it could have had 10 items in it.

All other packets had all products (as promised) except one which has items worth INR 3200 missing from it.

Since I have raised this complaint, I keep getting same scripted response of packets being intact. Packets of course were intact, there was no tampering - I never complained of that what it seems like is its a miscommunication at your end that it will have 10 items packed inside instead just 3.

AJIO claims of cctv footage showing no tampering, however as A CONSUMER that't not enough proof, I need them to show that they actually packed 10 items in that packet, I want footage to show it clearly that 10 items were in a packet as small as what was sent to me. AJIP can't lie and keep 3200 rupees of a customer for goods not received.

Order number for reference is FL[protected]. I have received 7 out of 14 items of this order but the remaining 7 items, which are 4 mufti shirts and 3 cami tops, have never been delivered to me.

Not to mention your executives over the phone seem to make false promises to customers just to get their surveys answered. Everytime I called about this - first I waited 20 mins or more to get through, then be lied to about positively receiving the missing items or being refunded for the missing items. Seems there is alot AJIO commits and so little it does.

Their teams are not even properly investigating the issue. I have also worked in the consumer industry and with giants, but we never treat our consumers like this. It is downright insulting to be treated like how Ajio is treating me.

It is so disappointing to have been their customer for so long, for my loyalty to you having placed numerous orders for years and being treated like this for such an issue which is clearly their fault. It is shocking for me as well as it is the first time I have experienced something like this with Ajio.

The company keeps closing complaints saying you are not reachable, that too when they never contacted me on correct number. POOR POLICY that customer can't update their Correct contact number. When AJIO can't update my correct number, which is a simplest request a customer can have, what else do I expect of them. Please help me get my money back from them

Hii Inspite of repeated complaints and even after talking with customer service executive they have not being able to arrange the return pickup of the tshirt and because of this the return pick up time had passed window in which the return is being done . Initially I raised exchange request EX[protected] but the delivery guy was making excuses for pick up. They always assigned the pick up agent but the agent did not turn up for the pick up . And now after talking to customer service executive they said to write the mail so even after righting the mail they are now saying that the return window is closed the delayed has been due to AJIO

Hi Team,

Complaint No : COM[protected]
Order Id : #FL[protected]
Return Id : #RT47985656

I ordered 2 puma shoes and already raised a return request. I have spoken with customer care on phone and email multiple times but they are not picking up their product back.
I got the order on 12 th oct and on the very same day i requested a return. Please look in to the same. They have assured me that the product would be picked up but they have missed the deadlines 3 times and again they are delaying the pickup. No one is giving concrete solution. Its been now 18 days rhe product is with me and now i have to pay my credit card bill for thr product i am not using. I have sent them multiple emails and they have replied back. Please check the attached email.
They are promising to pickup the order but they are delaying it and not picking up the order.

My order on AJIO.Delhvery TRACKING ID
[protected]
It shows that status is out for delivery on 28.10.2021.But still i m not receiving my parcel.why its delayed and when it will be delivered. Please do the needful.