AJIO Complaints & Reviews

My Order ID #FL[protected] is delivered on 23 October and I returned the product. Still the item is not picked up. I need my refund. Return ID #RT49123026. Take the product back and make refund. still they didn't call me. I am going to give a online consumer complaint against ajio. I'm going to report to government authorities. Return date is on 5 November and it is over to waiting for your refund.

Hi, this is to bring to notice that we had returned an order that had Nike slides in it. And instead of a refund, we got some man shirt in the same on 23rd October 2021. Despite contacting the customer help support many times, all this has been happening with us for last month till this date. I would like my refund back asap.
The registered email of my order is stu.4520.[protected]@seedlingschools.com
and phone number is [protected]
Order ID #EX[protected]

I have not been able to upload an image or video here, but I do have mailed them the video of opening the package of the terrible shirt and I can copy-paste the mail which was sent to me.

The refund amount is RS 1471.40
I hope filing the complaint here helps me as they are continuously delaying when I am mailing them.

10/15/2021 4:02 PM
Hey Tarun!

Thanks for writing to us.

Your refund is already initiated and will be credited into your account within 5-8 Business working days.

Give us a buzz or write to us if you have any queries whatsoever.

Happy Shopping!
Pinki Kapoor
AJIO Customer Care Team
Email us @ [protected]@ajio.com | Call us @[protected]
’Please visit the Customer Care section on AJIO website or AJIO App to have an answer to any of your queries’.
Note: We do not demand your banking /credit card details. Please do not divulge your financial details to fraudsters and imposters falsely claiming to be calling on AJIO’s behalf.

Order Number: FL[protected]
I returned the product on 23rd Oct'21. The courier guy contact number who picked up the product is [protected] and provided receipt is attached for which I received a message also as Hey Nikita! The AJIO product you returned is with our courier partner, and will be with us soon. You will get your refund after a quality check. Your Return ID is: RT49030010. AWB[protected].
I have not received the refund yet and so the customer care raised complaint COM[protected]. They keep on raising complaints and change the resolution dates. I have been following up daily but getting nowhere. Please provide my refund ASAP.

Aarya ek deewana [protected]

Raised several Complaints since last 3-4 weeks with AJIO team in this regard which are unresolved till date (AND NO ATTEMPT HAS BEEN MADE TILL DATE TO PICK-UP THE MATERIAL),

COM[protected]
COM[protected]
COM[protected]
COM[protected]
COM[protected]
COM[protected]
COM[protected]

Open material return requests which were not actioned by AJIO,

1. Order FL[protected]; Return ID: RT48593213

What happened to this return request??

Item is still with me and no attempt has been made so far to my house.

2. Order# FL[protected]; Return ID: RT48601892

Request initiated on 18th Oct; closed without attempting pickup. I was asked to initiate a new return request.

New return ID: RT49874729

(This is again showing return pickup attempted, but no attempt has been made to my house for pickup since 18th Oct 2021 for this item)

3. Order# FL[protected]; Return ID: RT48568740

Request initiated on 18th Oct; closed without attempting pickup. I was asked to initiate a new return request.

New return ID: RT49921410
(This is again showing return pickup attempted, but no attempt has been made to my house for pickup since 18th Oct 2021 for this item)

I haven't received my refund payment of two products ..They say they had initiated the refund but still now I haven't received it neither in my bank account nor in my ajio wallet ...I have called and emailed @ajio so many times and everytime they file a new issue again and again but still not resolved yet... I want my refund money as soon as possible ...
1st product ID = #FL[protected]
2nd product ID= #EX[protected]

My refund money of two products is not received yet .

My refund payment for two products is not transferred yet to my bank account after lots of complaining also

Ajio cancelled some of my items on their own in order number FL[protected] a month ago. Depsite so many days, and many communications they only keep a fake deadline of 2 days and yet till date no refund has been issued. I donot understand why do i even have to call for refund of money which i was charged for a cancelled order. I am highly aggrieved bu their customer care. They just make fake promises

They have been cancelling product without my concern, even without attempting delievery.then why dont the inform that they cant deliever at the pincode when we order.
I have been facing cod issue for past one month.they havent resolved it yet and now the customer care is not responding too..

I have purchased seven garments with order id FL[protected] on 03.11.21 on AJIO. The pincode of delivery address was wrong. So I couldn't get delivery of that order. Among the orders only three items has been returned by courrier and got refund amount. But four items showing order out of delivery by xpressbee courrier service from 11.10.21. There service is so poor that they haven't returned the item till date ie 03.11.21. and money has not been refunded. I complain several times to AJIO and they said it will be resolved soon. But their service is horrible. Please look into this matter to refund my money.

Money has been deducted from my account but not received any order ID or any confirmation of ordered items.

Refund was not yet done for my account

I ordered a top that was delivered on 10th October. Due to size issue I wanted to raise a return request that day itself but the status of delivery on the site was not updated so I couldn't do so. I was finally able to do so 3 days later on 13th October. On 14th I got a call from the person who was supposed to pick up the return order that he has rescheduled the pick up to the next day. This is where the issue started to begin. For the next...

I had placed a return request on my order delivered at wrong address. But nobody is coming up to pick the order up . I have called the customer care almost 5 times and got no resolution till now. Lot trust in Ajio. Never buying anymore.
Order ID FL[protected]

I returned the product on 19th oct 2021 its 2nd November today i still haven't received my refund and they are not even responding to complaint properly.

I ordered a product of ₹659 with order ID : FL[protected] on 8th September 2021 by making payment partially by UPI (₹317) and Ajio Wallet point (₹334) and rest Relaince point. I was expected to deliver it 16th of September but No one come for delivery and Status of delivery changed to delivery attempted after that I made multiple complaints at Ajio customer care yet not action is taken and my product is not delivered. They only says that we will try to reach you and give you the product. After that my product automatically RTO or return Locked, in this time no delivery attempted. Now they cancelled my order change the status to delivery unsuccessful. Now they refunded partial money as my Ajio point have expiry point I put that also to the complaint but they are not refunding it. As It's is done at their end though they are not accepting it.
I have raised in total 6 complaint yet not satisfied my delivery and refund.
I need to talk to elaborate more that how much I have been gone through

I ordered 5 products against order ID FL[protected] . I received only 3 products in the packet .I am tired of calling customer care and they are not able to resolve my problem .neither I receive the product not the refund. My complaint ID are COM[protected], COM[protected].
Please resolve my problem and refund my money .

I have bought two sketchers sandals from Ajio vide order No FL[protected] on 10/10/2021 which was received on 16/10/2021 but i generated the return of the products as the size was not matching. But on 20/10/2021 only one sandal was picked up for return and for the second sandal was not picked up by your executive and the return was cancelled on 26/10/2021. Thereafter i have been regularly making complaint at Ajio customer care where their executive has accepted receiving one sandal which was returned and assured that the amount for the same will be returned by 29/10/21 and i will also be able to create return order again for other sandal but in spite of making several complaints and follow up from past 10 days neither I have received refund for one sandal already picked up and nor the return for another sandal is being generated.

Screenshots Of complaints have been attached .

I have already submitted a complaint and u did a great job by forwarding it to Ajio and I did get a response stating they will reach me soon but it has been more than 3+ business days and still no information about my order.if they want me to file an lawsuit, cause that's the only way for me to get a response I can do that. It has been an one whole month after placing the order and still not reached me