AJIO Complaints & Reviews

I unable to place new order in AJIO app and I have my cash in AJIO wallet and I want purchase from that and still many products getting refund to AJIO wallet so I need my money

Dear Consumer Complaint Department,

I hope this communication finds you well. I am writing to formally lodge a complaint against Ajio, specifically related to an issue I am facing with an order I placed on their platform. Despite multiple attempts to resolve this matter, I have been met with significant obstacles and unsatisfactory responses.

Details of the Complaint:

Order ID: FN[protected]
Order Date: 10th august
Product Name: Scuderia Ferrari - 0830794 Water-Resistant Chronograph watch
Complaint Reference IDs: RT[protected], RT[protected], RT[protected], RT[protected]
Narrative of the Issue:
On 10th august, I made a purchase on the ajio website for a product named Scuderia Ferrari watch. Regrettably, upon receiving the delivery, it became evident that the product I received does not align with the product description, images, or specifications provided on the website at the time of purchase. The delivered product is substantially different from what was advertised, leading to a grave disparity between my expectations and the reality of the received item.

Despite promptly raising multiple complaints, as indicated by the complaint reference IDs mentioned above, I have encountered considerable difficulties in initiating the return process for the incorrect product. The return requests have been canceled repeatedly, leaving me in a predicament where my ability to return the product within the designated period is jeopardized.

It is deeply concerning to note that today, 20th august, marks the conclusion of the return period for this purchase. Time is of the essence, and I fear that the obstacles faced thus far might render my return attempt futile, ultimately leading to an unjust loss on my part.

Resolution Sought:

Acknowledgment and acceptance of the incorrect product for return, without further delays or cancellations.
An expedited return process to ensure compliance with the return period deadline.
A complete refund of the purchase price for the incorrect product, as promptly as possible once the return is processed.
Attachments:

Photographic evidence of the incorrectly delivered product
I have always held Ajio in high regard and have previously enjoyed positive experiences as a consumer. I firmly believe that a company of your stature values customer satisfaction and would consider this a matter of priority. I implore your intervention in this situation and kindly request your assistance in achieving a swift and fair resolution.

I kindly ask for your acknowledgment of this complaint and your commitment to investigating and rectifying this issue. I eagerly await your response and action plan to resolve the matter at hand.

Thank you for your time and attention.

Sincerely,
Naani

Few days back, I ordered a co-ord set from Ajio. ID : #RT[protected] The item delivered was completely wrong and unconvincing. After several calls, e-mails and attempts of return there was absolutely no help from the customer care executives. They claimed to have delivered the right product. Though when asked for a detailed report of the investigation they failed to provide any sort of information on the same. They won't return my money back. Nor they're willing to exchange the product. I have been through enough harassment and this surely requires legitimate compensation. I hereby attach all the necessary screenshots of the emails and the crap they delivered in the name of my desired product.

I have cancelled my order with id #FN[protected] on August 5th. I still haven't received any refund. I have been reaching out to customer care via call and mail yet no proper response. It's been 11 days already. I need my refund asap.

I have cancelled my order id #FN[protected] on August 5th. I still didn't receive any refund. I have been reaching out to customer care via mail and call still no response from them. I need my refund as soon as possible.

I had placed an order no. FN[protected] on 4 aug 2023 but received wrong product. It was completely different from what I ordered. But when i placed the return it said that the right product was sent from their end and they cancelled the return. Please help me return the product.

Item not same and zip not working colour not matching but agent no problem solved please help me sir madam..
Return I'd: #RT[protected]

I received a package today that suppose to have 4 product but there were only 2. Other 2 were missing but i paid for all of the products. My order ID is FN[protected]. I'm very disappointed. please help

I ordered four products from ajio but i only received 2 products. The order ID is FN[protected]. I have also raised a complaint regarding this issue. The complaint ID is COM[protected]

Complaint ID: COM[protected]
Order ID: #FN[protected]
Return ID: #RT[protected]

On 31st May 2023 we placed an order with your esteemed e-commerce brand for two women’s suits. However, upon receiving the package, we were shocked to find that the product delivered was entirely different from what we had ordered. The incorrect product received was two soiled pieces of clothing along with an unknown product bar code. Please find all the attached images for your reference.

We immediately requested a return which was initially approved after showing the pictures attached below but then repeatedly rejected at pickup as the wrong product did not match the indicated product for pickup. What is the point of taking pictures for a wrong delivery request but not updating it for the courier partner? Then we contacted your customer support team to seek resolution and requested for a return.

However, your customer service strongly claimed that there was no mistake in packing the product and no return will be issued. They also refused to provide any evidence indicating that the correct product was indeed packed or an explanation for the unknown product code.

As a result of this error and your refusal to provide the necessary evidence, as a buyer I have suffered considerable inconvenience, financial losses, and a severe breach of trust. We gave your brand every opportunity to rectify the situation amicably, your grievance officer also produced the same response. Your the lack of cooperation has left us with no choice but to take this matter seriously and consider legal action if required.

We expect your company to take immediate corrective actions to resolve this matter satisfactorily. In order to avoid escalating the situation further, we demand the following:

1. Offer an appropriate return compensation equivalent to order value of Rs. 2204 to remedy the losses we have incurred as a result of your company's negligence and lack of transparency.

We would prefer the first option but if not, then provide the following:

2. Within a reasonable timeframe of 7 days from the receipt of this email, provide documented evidence, such as photographs or video footage, clearly showing the correct product being packed and prepared for shipment.

3. Provide a suitable written explanation of the product code received with the wrong shipment such that it shows that it belongs to the correct shipment.

We strongly advise your company to treat this matter with utmost seriousness and take immediate action to address the concerns raised.Thank you for your prompt attention to this matter. We eagerly await your response and a swift resolution.

Sincerely,

Satander Lamba

I have placed a bulk order on Ajio out of which one item is not delivered yet but the the status is updated as delivered on app now I can't cancel. The customer care service is terrible There are no chat partners available at any time and they will not connect you to an executive on call. Deeply disappointed. Need help in getting my order/refund.

I requested to return the product I ordered from ajio on 18th july. They picked up the order after 12 days of request which is very late than usual. The refund amount has been credited by them and the app is showing that if it is not reflecting in your bank account then contact your bank

I placed an order on 14th July and received on 19th July from Ajio. Due to size issue i created a return request on same day. But by mistake i marked wrong address and there was no option to change the pick up address. So i refund to delivery person not to pick this product and he had cancelled the return request. Now after this i want to recreate the return request at different address but there is no option to create return request. After conceting multiple times to customer support executives on phone call and chats regarding this issue i didn't get any positive response yet. They have generated multiple complaints no and marked resolved at their end only. And ever person talk with different prospective. Even though they don't know how to tackle with this issue. They always try to do fake promises to convince the customer.

Really this is my first worst experience ever among online shopping comp. I am totally fed up with Ajio. I assure, will neither buy any product from Ajio anymore and nor will recommend to anyone.

Order id: FN[protected]
Return id: RT[protected]

I ordered a shirt in ajio it delivered and seems as a low quality so I returned

They take return and initiate my refund on 21st July 2023

But not reflect to my account

Even it is 456rs ..very important to me

My return id is RT[protected]

My debit card has been debited twice for two transactions at AJio with no order confirmations. The details of transactions are as follows:

1. P&S Bank- A/c ****02 (asterisk is used to hide number here) Debited with Rs 1589.02-ATMPOS/BDR00001/23:51:0 on 26-07-23.

2. P&S Bank- A/c ****02 Debited with Rs 1413.86-ATMPOS/BDR00001/00:09:5 on 26-07-23.

Please refund my money back to the source account (debit card ending with **68) as soon as possible. There was no message regarding order confirmation but money has been deducted for two transactions for no reason. It's really a matter of great nuisance.
Thank you
Yours sincerely

I placed the order in Ajio, I got wrong product delivered now they are saying they sent the correct product when I call the customer they are saying they are helpless

I raised a return request on Ajio at 8th of June 2023, and it has not been picked up for the last 17 days. And every 2nd day I try to contact them and all I get to hear is a reply from them that it will be sorted in 2 days. But I haven't got any call from them regarding pick up. And now the status on the website shows return cancelled. My order ID is FN[protected]
I just want this item to be picked up and my money to be refunded. Value Rs 2034

I have around 1400 in my account.one day I tried to order in app it shows as that you can't place new orders .how can it possible? It's very unethical how should I take my money from wallet

I have ordered 4 garments on Ajio App by order id FNJ[protected] (1 jeans + 3 shirts) dated[protected]. I got only delivery of 3 shirts and after trials i have ordered for 1 shirt return and 2 shirts exchange on the app on[protected]. on 20th June i got message for pick up from shadofax delivery. As there is not clarified anywhere in the message or app i have returned all the 3 garments to the delivery lady. on 22th june another delivery person from delhivery came to visit my place for exchange products. He asked me to submit the exchange garments to get this delivery. I have told that i have already returned the products on 20th june as per message received with pin. and i got the successful pick up also. i have also complaint about this to the ajio care. but not getting any response. After that the lady who visit earlier come again for another delivery and i requested her that by mistake i have returned you 3 garments. she acknowledge that and assured me that she will inform them and if possible she will give me back the extra garment. I have also share her mobile no to ajio care and tell them to clarify the matter. but no response. After that i have tried to call that delivery lady, but now she is not picking my calls. The ajio care is not confirming their policy mistakes not giving proper awareness to the customer for assigning different person for both exchange and return products. their back team not work for any resolution. Now they are not refunding my money and not the garments. Really painful experience from Ajio and Ajio care staff.

Received a product without tags, so i applied for return.
The Ajio team told me that they scan every product before sending and check for the tags so they won't accept my return.
But the product i got wasn't having any tags so what should i do now.
Please look in to the issue and help for the same.
Order No: FN[protected]

Thank you