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AJIO Complaints & Reviews

www.ajio.com
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Updated: Apr 28, 2026
Complaints 4158
Resolved
292
Unresolved
3866
Bad 😕 It seems that AJIO has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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AJIO reviews & complaints page 5

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S
Shilpakencham
Jul 6, 2021
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Item received without tag and now I cannot able to return it

Address: Flat no 107, 1st floor,gupta elegance, Bhagya nagar 4th line,ongole

I raised return request but delivery person didn't accept my return because it do not have tags but I received it without any tags
So I mailed they didn't gave any response and I also called to customer care even there no response
I think ajio have really worst and bad customer service...
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Vicky Deswal
Jul 4, 2021
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Payment successful but not accepted in ajio app

I have been trying to purchase my first ever purchase on ajio app .. But product has gone out of Stock at the same time .my UPI app (google pay ) is showing successful transaction and saying the ajio merchant have received the money.
My transaction I'd[protected] to [protected]@paytm merchant.

Plz help me out and refund my money...
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A
Amruz
Jul 4, 2021
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Order not placed

I had ordered few items on ajio and paid the amount through google pay. But there is no update on orders in the app and my amount was already deducted. Also, I haven't received any confirmation regarding the order. Please check and refund my amount ASAP....
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Shreya_duhh
Jul 2, 2021
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I can't view my order even though I've placed and paid for it.

Website: Ajio

My order number being FL[protected] was ordered today and paid at the same time. But when I open the orders option on my app it says no orders and I didn't even receive any mail saying my order is confirmed. Also, after I ordered 3 clothes, the prices of the very same dropped to 50% lesser than of what I had purchased them for. This is a very frustrating app. Need this issue to be resolved. We can't be waiting here while the payment is already...
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Mrinal149
Jul 1, 2021
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Amount debited but order not placed

My order for John Players Jeans did not go through but amout of Rs. 753.40 was deducted by bank. Please try to re book my order or refund my money soon....
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91 found this helpful
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Sharlthakur
Jul 1, 2021
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Money debited but no order confirmation message received

I have ordered 7 items for 1318/- on 1sy July 2021 in big bold sale and made payment with Google pay. But money is debited, no order is placed. I want you to kindly check the issues and confirm order or else refund money.
Thank you...
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Anika Massey
Jul 1, 2021
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Payment

As today is sale, i ordered and paid, my money got deducted from bank but order didn't get confirmed, it was a huge amount of money. Can you guys please send my money back.....
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R
Rupali Gulati
Jun 9, 2021
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Received an empty courier

Following is the email which I have written to AJIO 5 times, but they always fail to respond:

Hello,

This is my 5th email to you in the last 10 days. It seems like neither do any of your customer support representatives want to look at my email, nor do they want to respond to it. This usually happens when a company knows that they are at fault for messing up a loyal customer’s order.

My order...
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s1233
May 1, 2021
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I am not able to login into my ajio account.

I am not able to login into my account. As there is a some amount in my ajio wallet, i am not able to access the account. i am trying to login from last two days. No customer support is given from the company. Please help me out of this....
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4 other people found this review helpful
4 found this helpful
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J
jitinsach
from Bengaluru, Karnataka
Feb 10, 2021
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Exchanging issue, EAN NUMBER mismatci

Lazy People of ajio, didn't care about there customers
I am getting EAN number mismatch error while exchange pickup i am whenever i apply for exchange for my order it gets ean number MISMATCH error while exchanging by courier boy.
Order ID:FLO[protected]
Exchange ID:EX[protected]

Two complaints have been already filled by me regarding the same but no response.

Complaint ID: INQ[protected]br...
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54 other people found this review helpful
54 found this helpful
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summi sarkar
Nov 23, 2020
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Order received but not updated in app

I have received my order but it's not updated in app as Delivered. I wanted to return some of the products, but I am unable to so....
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Archana Hegde
Nov 19, 2020
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1 item is delivered instead of 3 items.. bill was for 3 items

Address: Ascendas square Mall trends, Whitefield main road Bangalore 560066

3 item bill was sent and inside the package only one item was there... I paid cash.. 2 items was Missing...
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Bindu Gubbeshan
Nov 12, 2020
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Refund is not received

Address: Ajio c/o Reliance Retail Limited Plaza, 74/2 Outer ring Road BTM LAYOUT bangalore 560068

Order Id: #FL[protected]
The amount has been prepaid on this order and among this one of the order is cancelled before dispatch and other is cancelled and returned to the warehouse but still I have not yet received my amount. The total amount to be refund is 1254. 75...
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Arkya Prava Das
Nov 9, 2020
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Ajio wallet money disappeared

I received a refund for order id: EX[protected] in my ajio wallet. But I can no longer see it or use it to buy further products. Cash balance is showing 0 while I am supposed to have INR 2, 297.93 in my wallet. Please take a neccessary action soon....
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Anuradha Saikia
from Kolkata, West Bengal
Aug 27, 2020
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Address printed wrong on the order parcel

Address: AJIO, C/O Reliance Retail Limited, SS Plaza, 74/2 Outer Ring Road, 29th Main Road, BTM 1st Stage, BTM Layout, Bangalore 560068, Karnataka, India

My order to be delivered at the pin 262802 (Gola Gokaran Nath) travelled to Mohammadi on 22nd August 2020 morning and this place is 30 minutes from the destination. The customer also got a call from the delivery man in the evening and she was expecting the product the next morning. But instead, it travelled to Agra via Kanpur to Gola.
Now the tracking details on checking showed incomplete address where as I had given the complete address...
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Tinsa
Aug 23, 2020
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Refund related issues

Today I got message from Ajio Hey TINSA! We have an update against your Ajio Complaint ID COM[protected]. We investigated the concern and after careful consideration it was found that all your products are delivered. Hence we are closing this complaint.. Now you can also check the status of YOUR COMPLAINt by visiting HTTPs://ajio.page.link/trans_SMS"

This was the above message I got from Ajio as they are closing my case...
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Sahmil Cheelan
Aug 7, 2020
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Not able to cancel order

I have ordered products worth 10, 000 rs on 12th july 2020 and none of the products has been dispatched till date. I had called customer care multiple times but they couldnt help. So i tried to cancel the order, but its showing error in ajio website and app while cancelling. I had called customer care for cancelling and they said we are not able to do that, please wait for 2 days, 3 days etc....
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95 other people found this review helpful
95 found this helpful
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D
Durga teju divya
Jul 26, 2020
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Order not delivered

In july 6th there was some offer going on, in that i have ordered 3 items in ajio. Order no fl[protected]. Still order not received and there is no communication from ajio or seller. Two times i called customer care, 1st they assured delivery on 15th of july, next call they saying cancel the order. Due to carona situation having some problem. My question is if really they facing some problem, why still selling same items. I waited 50 days,...
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35 other people found this review helpful
35 found this helpful
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V
vicjia
Jul 21, 2020
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Return and refund

Address: AJIO c/o Reliance Retail Limited SS Plaza, 74/2 Outer Ring Road, BTM Layout, Bangalore-560068

Dear Sir / Madam,

I am writing to you to raise an issue about: Clothing, shoes & accessories

The issue that I have experienced was: I ordered a cap on 31st May which was a size big and misfit for me. I filed the return one and a half month ago. First they told me they will pick up the return on 25th june and then I started sending emails and calling customer care where they are still fooling me around. Last...
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Suruchi1996
Jul 17, 2020
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Delivery item missing

I placed an order on 25th june for two clothing items. Expected delivery was a week later but due to lockdown restrictions it extended to 20th july. I received a package on 15th july with just one clothing item while on the package it was mentioned that both clothing items were present. I received a single item. While the delivery was not confirmed on the website i was expecting some miscommunication. But today i received a confirmation email...
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38 other people found this review helpful
38 found this helpful
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