AJIO Complaints & Reviews

I am writing to express my utter disappointment and frustration regarding the unresolved matter of my return and refund of two pairs of Nike shoes.

It is disheartening to see the careless approach towards customer satisfaction, especially when dealing with a company of your stature.

We initiated the return due to fit issues within the allowed timeframe, but unfortunately, the scheduled pickup did not happen on the promised date. Despite several attempts to follow up during the festive season in November, we've received nothing more than assurances that our issue will be resolved within two business days. The promised three attempts by the pickup person to contact us never happened, and we've been left in the dark about the status of our return.

As working individuals managing both professional and household responsibilities, the constant need to check the app for pickup updates and regular calls to customer care have been burdensome. The total amount at stake is ₹14, 742, our hard-earned money, and the delays and lack of communication have been frustrating.

We've never faced such issues with other retailers, and we're disheartened by the experience with AJIO. I kindly request your prompt attention to initiate the return process, conduct the quality check, and refund the amount at the earliest. Below are the relevant details for your reference:

Below are the relevant details for your reference:

Return ID : #RT[protected]

Complaint numbers - Below is the Screenshot of all of the complaints raised.

The account is in my husband's name - Rohit Saluja

Please contact me via email and let me know of an update ASAP.

Received completely different product, but refund denied

Order No. FN[protected]

On[protected] order id FN[protected] i have placed order on ajio of amount rs 59375.4/- many of orders cancelled and i have received the refund partially still pending 48000/- refund is pending i have called the ajio custamer care many times they said that wait for 2 days every time but my issue is not reolved please help me with this issue

Date of incident : 02-Dec-2023
Ajio order id :FN[protected]
Ajio complaint id:COM[protected]
My number: [protected]

Description;
I ordered 2 item but received only one product.
The package i received is very small fitting 2 product is impossible to fit in it. Attaching picture of package and one product received.
i had made video of same
https://youtube.com/shorts/OU2BCQ9KuIU?si=Ysi53D_R4iqV_i6D

I ordered a Crocs slipper from AJio due to the wrong size delivered by the seller. After returning the product, the logistics member changes the product after picking the product. After the warehouse check, I received the message from AJIO that the product did not match the quality check and returned it back to you. When I received it today, the product was fake and used product. I have already mailed it to customer care regarding pictures and about my concern to them.

Sir/Ma'am

I am writing to bring to your attention a persisting issue regarding the refund for my order with the ID FN[protected], which was returned on October 21, 2023. The return ID is #RT[protected].

According to the Ajio app, the product passed the quality check, and a refund was initiated on the same day. However, despite multiple follow-ups, I have yet to receive the refunded amount in my source bank account.

I have diligently followed the instructions provided by Ajio's customer support team and submitted my bank statement as requested on two separate occasions, with the latest submission on November 22, 2023. Despite my efforts, the representatives insist that they have not received the email containing the bank statement. This is perplexing as all previous communications were successfully received on the same email address.

It has now been almost a month since I returned the product, and the promised resolution deadlines have consistently been postponed. During each phone call, I am asked to wait for an additional 48 hours, which has become a recurring and frustrating pattern.

I kindly request your intervention in this matter to ensure a prompt and fair resolution.

Sincerely,
Vasudha Singh

I placed an order of a product om 3 nov 2023 and receive on 10th nov and also at same day i create return and refund request of the same product. From ajio refund was initiated on 13 nov 2023 but as of now 21 nov 2023 my refund is still not reflected to my bank account. I have tired 8/9 times to contact the customer champion they all narrate the same old procedure and tell me to wait another 48 hours. They are more eager about getting rated...

My product is bad quality.y requirement is my money has not refunded my account.
So pl i requested to you as soon as possible my ammount refund my account

Hi,
Please find the attached statement,
The refund haven't received refund for one of the following two orders..
1. Order ID: FL[protected] - amount 5824.00 inr
2. Order ID: FN[protected] - amount 5824.00 inr
I have received only one refund and other one is not refunded.
Even after seval emails this issue is not resolved....

My ajio was not showing me that Cash and delivery to my order how to I want to slove this problem how can I get the solution to this

Ajio delivered me a wrong product and now stating they shipped the right product. I have submitted each and every detail of the product and unboxing video as well. Even after seeing the unboxing video they were still saying that they done the shipment correctly. This is not acceptable resolution i got it today.

Ajio delivered other brand then what I ordered and not replacing

I ordered jacket from ajio but they sent me different jacket so I created return 5 days ago yesterday was last date of return and exchange and today they cancelled my return request and sent me msg we are glad that you changed your mind about returning the product and in app showing your return is cancelled due to some operational issue
How disgusting is this
I tried to talk to their customer care but they are saying we shipped right product from our end can't do any help..Seriously? ?

Who is responsible for this
Who will take responsibility of this
We trust them but if something went wrong they simply say we can't do anything

This happened 2nd time with me and this time i'll go to consumer forum ₹1200 is not a joke I want my money anyhow

#cheaterajio
#fraudajio
#fakeajio

I'm gonna suggest to delete this fraud non trustworthy app to all my close once

Other apps like myntra, amazon are much much better

I received the wrong product of the Order ID: FN[protected](Embellished Lehanga Choli Set With Duppata). For the past few days, I have been raising the return request and complaints as well regarding the wrong product i received. The return request has been cancelled by the back team multiple times and saying that the product shipment done correctly from their end. And they said they were no responsible for the wrong product. The return request and the complaints were raised multiple times but still they said that the shipment done correctly. I shared each and every detail of the product and unboxing video as well. But still there were not responding to my mails as well. I spoken to the customer care as well but my issue didn't get resolved. I want my refund immediately.

I have received wrong product and asked for return request several times but they declined all my requests and they got back saying right product was delivered. My RT is RT[protected]. It was my first time shopping in Ajio and a worst experience. Would never want to shop again. I WANT A REFUND.

On[protected] I have placed an order on ajio of amount rs 95656.99 on[protected] they send a mail that order was cancel and today[protected] still my money not refunded or delivery my order FN[protected] this is my order id please help me with issue

Order id: FN[protected]

I had received wrong product and i did several times return request they did not doing anything on my request and now they did close my return windows and they are saying like we checked with our backend this was all good packed right product and we couldnot do getback return and i already shared the pictures of received product and they are not accepting that, please help me out . i had paid over 7600 rupees.

I have two orders placed (screenshot attached) on 30th August.
It's 27th September, non of the order has been delivered or provided refund for.
I have raised several complaints as well for the same still there is no progress.
I have received refund 29th September only after raising several complaints and sending email.
Also refund ammount is less than what I have paid for the order. As the order was canceled...

I had an order which was not delivered to me

I have ordered some products from Ajio and wish to return them. I was trying to return them from September 29th, but the return requests were getting cancelled the next day with a message `Hi nikhil! We're glad you changed your mind about returning the AJIO Product FN[protected]. Do continue to shop with us." This happened six times so far in the past one month and the products are not yet picked up. I already contacted the customer service many times through phone and email but received no explanation or clarification as to why this is happening. Everytime they are just creating a return request that has been cancelled after 2 days .

Return ID- RT[protected]
This is the latest return request ID