AJIO Complaints & Reviews

I ordered jacket from ajio but they sent me different jacket so I created return 5 days ago yesterday was last date of return and exchange and today they cancelled my return request and sent me msg we are glad that you changed your mind about returning the product and in app showing your return is cancelled due to some operational issue
How disgusting is this
I tried to talk to their customer care but they are saying we shipped right product from our end can't do any help..Seriously? ?

Who is responsible for this
Who will take responsibility of this
We trust them but if something went wrong they simply say we can't do anything

This happened 2nd time with me and this time i'll go to consumer forum ₹1200 is not a joke I want my money anyhow

#cheaterajio
#fraudajio
#fakeajio

I'm gonna suggest to delete this fraud non trustworthy app to all my close once

Other apps like myntra, amazon are much much better

I received the wrong product of the Order ID: FN[protected](Embellished Lehanga Choli Set With Duppata). For the past few days, I have been raising the return request and complaints as well regarding the wrong product i received. The return request has been cancelled by the back team multiple times and saying that the product shipment done correctly from their end. And they said they were no responsible for the wrong product. The return request and the complaints were raised multiple times but still they said that the shipment done correctly. I shared each and every detail of the product and unboxing video as well. But still there were not responding to my mails as well. I spoken to the customer care as well but my issue didn't get resolved. I want my refund immediately.

I have received wrong product and asked for return request several times but they declined all my requests and they got back saying right product was delivered. My RT is RT[protected]. It was my first time shopping in Ajio and a worst experience. Would never want to shop again. I WANT A REFUND.

On[protected] I have placed an order on ajio of amount rs 95656.99 on[protected] they send a mail that order was cancel and today[protected] still my money not refunded or delivery my order FN[protected] this is my order id please help me with issue

Order id: FN[protected]

I had received wrong product and i did several times return request they did not doing anything on my request and now they did close my return windows and they are saying like we checked with our backend this was all good packed right product and we couldnot do getback return and i already shared the pictures of received product and they are not accepting that, please help me out . i had paid over 7600 rupees.

I have two orders placed (screenshot attached) on 30th August.
It's 27th September, non of the order has been delivered or provided refund for.
I have raised several complaints as well for the same still there is no progress.
I have received refund 29th September only after raising several complaints and sending email.
Also refund ammount is less than what I have paid for the order. As the order was canceled...

I had an order which was not delivered to me

I have ordered some products from Ajio and wish to return them. I was trying to return them from September 29th, but the return requests were getting cancelled the next day with a message `Hi nikhil! We're glad you changed your mind about returning the AJIO Product FN[protected]. Do continue to shop with us." This happened six times so far in the past one month and the products are not yet picked up. I already contacted the customer service many times through phone and email but received no explanation or clarification as to why this is happening. Everytime they are just creating a return request that has been cancelled after 2 days .

Return ID- RT[protected]
This is the latest return request ID

I had received wrong product and i did several times return request they did not doing anything on my request and now they did close my return windows and they are saying like we checked with our backend this was all good packed right product and we couldnot do getback return and i already shared the pictures of received product and they are not accepting that, please help me out . i had paid over 7600 rupees.

Order Id FN[protected] was about to be delivered on or before 09.10.23, later on date changed to 11.10.23 again 13.10.23 and now 16.10.23. Customer care is not providing proper details, if they have misplaced or not. As per tracking the shipment has already arrived at nearby centre on 05.10.23. Ajio is providing worst delivery service along with its logistics partner. My order worth Rs 3335.51 is stuck with ajio and they are playing unbothered.
I have paid for my order via credit card. is ajio ready to pay for interest loss?
Please take action.

Order Id FN[protected] is about to be delivered on or before 9th oct 23, later on date changed to 11.10.23 again 13.10.23 and now 16.10.23. Customercare is not providing proper details. As per tracking the shipment has arrived at nearby centre on 05.10.23.
Ajio is providing worst delivery service along with its logistics partner. My order worth rs 3335.51 is stuck with ajio and they are being unbothered.
I have paid for my order via credit card. Is ajio ready to pay for the interest loss?

I ordered a kurti from ajio on 30 September 2023 but after recieving, i wasn't satisfied with the quality of fabric. So i tried to return it but that was denied because the tag was missing... i tried to contact the customer care but it's of no help... and also there is no option in app such as "product recieved WITHOUT TAG"

Kindly help me resolve this issue

Hi my product has been returned to the seller but in the name of quality check they have hold the money, my return I'd is #RT[protected]

Product has been already returned to the seller two days back but they are not updating in their system due to which refund is not getting initiated

I have returned the product on 30 September

I have received a wrongly shipped product from AJIO. When i tried returning it they told me that this is not what they had shipped. They have blamed the customer that they had shipped the right product but the customer never received what he had ordered.

Product ID:FN[protected].

I had ordered a lehenga choli set jaipuri but i have received a green used jacket in place of that. The Package that i have received is not from AJIO and looks like someone from courier has tampered with it or has placed the order label on to a local packet and given to us. I have attached the photos below for consumption.

Also i live in a gated society and can have access to footage also when this package was delivered. It has been a constant harassment from Team AJIO wherein they have refused to listen to their consumer.

They value of this product is around 4300 but the amount of damage they have done in the return process is much larger.
Kindly assist.

I recieved a poor quality dress having no brand tag but when I returned it the delivery guy told that it is not possible as it didn't passed the quality check but it's not my fault... please do something and somehow return this one😭. There is no brand tag

I received a wrong product, i return the product but status of product picked up is not updated and i didnt get refund
Product was picked up on 14 august

I have ordered some products from Ajio and wish to return them. I was trying to return them from October 2nd, but the return requests were getting cancelled the next day with a message `Hi ****! We're glad you changed your mind about returning the AJIO Product FL[protected]/FL[protected]. Do continue to shop with us." This happened two times so far in the past one week and the products are not yet picked up. I already contacted the customer...

Order I'd : FN[protected] and Return I'd : RT[protected].
So I ordered the pink self striped round neck top from brand rio, a very well known brand of Ajio and got the thing which is not even a top it's a shirt and it is totally different from what I have ordered. And the funny thing is that the tag is from the same top that I have ordered but the product is different. Because I searched for the product I have received, the different one, in the website it clearly mentioned that the product cost 699 and this thing which I received according to the tag it is 799. How is this possible? When I tried to call the customer care, I only had to listen to a few system generated words. Then I connected through chat and luckily my return was raised. Please look into this matter. I have been shopping from Ajio for the past 2 years but have not experienced this kind of issue.

Against FN[protected] order id, I placed an order for swimsuit, which came defective, the zip is broken, since it's an non returnable product they're not accepting return after 8days of delivery. This is cheating as the window period to return products in ajio is 14days. Please help

This is the product I received on 27/09/23 vide Order ID : FN[protected]. I placed a return request but your agent is not accepting. Sent 15 emails and spoke to customer care many times each time assurance is given that the defective piece shall be taken back. The delivery partner has come twice and did not pick up as they say it's a non QC product.
The exchange has already been rejected by courier partner on 04/10/2023 at around 5pm. I also had a conversation with one of Ajio agents, he assured me he is closing the exchange loop. I have already attached clear pictures of the torn inner package and merchandise. Now please let me know as to when the pickup shall be initiated. Ajio-team is constantly harassing me since 27th September 2023 regarding this issue. My question is how can you just send a product without QC check?
And having done that, you are now trying to prove that the product has been damaged by me, as told by the courier partner. Do you think I think I have so much time to keep mailing and following up for a product worth 400 INR? But how can you be so dishonest towards your customer? This is hugely disgraceful and I need to escalate the matter to consumer forum.