AJIO Complaints & Reviews

I initated a return of my product for 11/09/2023
return ID #RT[protected]

i didnot received any product tag in the item and while returning the item the delivery boy is asking for the tag of item and he didnot pick up without tag

So please help resolve this complaint ASAP
Regards...

I ordered a embroidery lehenga set from Ajio. I applied for return. The delivery guy rejected due to unsuccessful quality check. I had contacted the customer care and applied for return again as they had told me. I had send emails with pictures attached of the product and I had got reply also saying the product is same I can return it. But the delivery person is not able to confirm the product.I have tried returning 3 times till now but was not successful. I keep on doing the same thing contacting customer care, sending emails, but no solution till now.
Order Id: FN[protected]

On 11th August, 2023 I bought a shorts pant from Ajio app and it was delivered on 17th August, 2023. The size ordered was 34.

The details of the product is as below:

Product name: LC Waikiki (pleated City shorts with insert pockets)

Size : 34

Amount paid : Rs. 673.13

The issue with product is its size. The size is smaller than expected. I had requested Ajio Customer care executive to provide me exchange facility and give me bigger size but they denied to do the same saying the item comes under non- returnable product. I have emailed them many times but they gave the same reason.

Non- return policy is not applicable on these products as per Consumer Protection Act 2019 for online selling platform as we do not see the product physically so Consumer should be given facility of atleast exchange policy. This is a complete injustice to the consumer, as this product is of no use to me because it is too small size.

I request you to look into the matter and give justice to me.

Hoping for positive response from you.

Thanking you,

Nisha Vyas
[protected]
[protected]@rediffmail.com

Ref my ordered details
24/08/2023 AJIO Campus -Men Low-Top Running Shoes-AJ-22G-211 ord FN[protected] EXPECTED 30/8. wrote to them 25 times. their courier parner is not attempted at all since 31/8.. they say i am not avble. why did not they phone up when not avbl. they are mum for this question. they are lethargic. i wanted my refund. they write to me 24 times all except refund. i want my money back. their elevated ref. ID COM[protected]. PLS GET MY MONEY

I have ordered floral print brief of size xxl but i received the size of L and they are saying that they will not return the product and refund my money really facing a bad experience with ajio

My order id is FN[protected], I ordered two suits from gulmohar jaipur from ajio, but all I received was trashed, used stinky clothes.. and now inspite of so many complaints they are not agreeing that they sent wrong item. I feel cheated.
Complaint ids : COM[protected]
COM[protected]
COM[protected]
COM[protected]
COM[protected]
COM[protected]

I ordered point Cove shirt on 28/08/23, price Rs.872.50, order number was FN[protected], but due to wrong color and design, I made a return request with return number RT[protected], but AJIO has not yet approved my return This is very wrong, return after giving wrong item Don't do it, that's why I have complained to AJIO in NATIONAL CONSUMER Grievance whose complaint number is 4882818, if even then my return and refund is not given then I will highlight it in the consumer court and social media. Vishwajeet!

I got the wrong product and when I tried to return it they keep cancelling my return request by saying that they shipped me right product but this not the truth and they scaming me and I talked to there advisor and they are not helping me either

I ordered or Chinos from Ajio but have received a different colour from which I have ordered so I gave raised a return request but that was rejected by Ajio so I don’t know what to do next I am raising this complain here.
Order id- FN[protected]

I have placed an order for Armani Hand bag through Ajio on 19 Aug for Rs 7600 Order ID fn[protected] and instead I received a kids jogger.On raising the return request they cancelled saying we have shipped the right product.We are sorry for the loss.When I provided the evidence ( A video where their courier bag can be seen - I was able to take out the jogger with a small tear in the corner which a handbag couldn't have come out)they dint even see it.No investigation and instead organization has the worst customer support mechanism.
Tickets are closed with false information without even talking to the customers. Placing calls on long hold and abruptly disconnecting the calls.
Committing false promises and no proactiveness to investigate when I said you might check with the logistics partner.
Please help me in getting my money back. I am a very old customer of Ajio, had this been a habit I would have reported this type of case before also.Pls check the history of Return due to wrong product.

I ll make sure I never buy from them in future.I could have attached the video also but its 12 MB.

I was ordered my product then I return the product on that time I was mistakenly enter my bank details wrong can you please look into my issue

I can't place an order on the app. It says, "Sorry, you can't place an order"....

Nair.[protected]@ril.com, grievance.[protected]@ajio.com [protected]@ajio.com
Dear Vineeth Nair I had placed multiple orders form no return no exchange and from that one was a dress but ajio send me a skirt after calling customer care they disconnect my call in between if the conversation I seeked help through chat they just raise complaint and complaint team are saying the product is correct we don't ship a wrong product the tags clearly says it's a skirt bloody scammers and other 2 products were received torn even that they are refusing to return what a rubbish company just scamming people bloody fraud

I want to change my mobile no. as the one on ajio account is not my number now. i get a new one, so i ordered a t shirt and paid through UPI payment mode using my new number. now when delivery came they don't give product to me as i don't get the code because my no. change. so he don't give my order even though i already paid for it. so kindly change my mobile number or cancel my order and refund the amount in my bank account.
thank you.

Hi am from Mumbai. I placed Order on Mon, 07 Aug, 2023 and received my order on 17 Aug 2023.
Courier partner of Ajio was Shadowfox. Parcel was expected to have 2 product but one product is missing.
Am sharing the images for reference. Ajio people are informing that there packing team is denying that no product is missing. I am doing follow-up with ajio customer care but am not getting satisfactory reply from them.

Order placed on Mon, 07 Aug, 2023 and received my order on 17 Aug, 2023. In my Parcel two packets were there, one was empty and one had product. I raised a complaint. It is still not resolved.

I unable to place new order in AJIO app and I have my cash in AJIO wallet and I want purchase from that and still many products getting refund to AJIO wallet so I need my money

Dear Consumer Complaint Department,

I hope this communication finds you well. I am writing to formally lodge a complaint against Ajio, specifically related to an issue I am facing with an order I placed on their platform. Despite multiple attempts to resolve this matter, I have been met with significant obstacles and unsatisfactory responses.

Details of the Complaint:

Order ID: FN[protected]
Order Date: 10th august
Product Name: Scuderia Ferrari - 0830794 Water-Resistant Chronograph watch
Complaint Reference IDs: RT[protected], RT[protected], RT[protected], RT[protected]
Narrative of the Issue:
On 10th august, I made a purchase on the ajio website for a product named Scuderia Ferrari watch. Regrettably, upon receiving the delivery, it became evident that the product I received does not align with the product description, images, or specifications provided on the website at the time of purchase. The delivered product is substantially different from what was advertised, leading to a grave disparity between my expectations and the reality of the received item.

Despite promptly raising multiple complaints, as indicated by the complaint reference IDs mentioned above, I have encountered considerable difficulties in initiating the return process for the incorrect product. The return requests have been canceled repeatedly, leaving me in a predicament where my ability to return the product within the designated period is jeopardized.

It is deeply concerning to note that today, 20th august, marks the conclusion of the return period for this purchase. Time is of the essence, and I fear that the obstacles faced thus far might render my return attempt futile, ultimately leading to an unjust loss on my part.

Resolution Sought:

Acknowledgment and acceptance of the incorrect product for return, without further delays or cancellations.
An expedited return process to ensure compliance with the return period deadline.
A complete refund of the purchase price for the incorrect product, as promptly as possible once the return is processed.
Attachments:

Photographic evidence of the incorrectly delivered product
I have always held Ajio in high regard and have previously enjoyed positive experiences as a consumer. I firmly believe that a company of your stature values customer satisfaction and would consider this a matter of priority. I implore your intervention in this situation and kindly request your assistance in achieving a swift and fair resolution.

I kindly ask for your acknowledgment of this complaint and your commitment to investigating and rectifying this issue. I eagerly await your response and action plan to resolve the matter at hand.

Thank you for your time and attention.

Sincerely,
Naani

Few days back, I ordered a co-ord set from Ajio. ID : #RT[protected] The item delivered was completely wrong and unconvincing. After several calls, e-mails and attempts of return there was absolutely no help from the customer care executives. They claimed to have delivered the right product. Though when asked for a detailed report of the investigation they failed to provide any sort of information on the same. They won't return my money back. Nor they're willing to exchange the product. I have been through enough harassment and this surely requires legitimate compensation. I hereby attach all the necessary screenshots of the emails and the crap they delivered in the name of my desired product.

I have cancelled my order with id #FN[protected] on August 5th. I still haven't received any refund. I have been reaching out to customer care via call and mail yet no proper response. It's been 11 days already. I need my refund asap.