Akbar Travels Complaints & Reviews

Flight got cancelled and the operator confirmed refunding the full amount to Akbar travels, through which I had booked my flight tickets. Despite several follow up thrs one revert staying we are checking on your refund status from Akbar. No call centre number is answered.

Hi All,

So here's the deal:I inquired about medical + travel + Visa for UAE on 22nd Nov, while sharing all documents(tickets, Pancard, photo etc) with my sister's travel dates (3rd Dec 20 to 3rd Jan 21) with Ankita Mhatre where she shared plans On 25th Nov I made payment asking her when can I expect Visa given that she has the tickets and all other documents, to which she says the visa is processed.On 26th I inquired again and she says I'll get the visa before 6th Dec since the embassy is on leave. Now here's the deal - UAE embassy holidays (27th onwards) is nowhere in the news for me to have known so it's the travel consultant's duty to advice me on either going with express visa or not applying for it and refunding my money since she knows my travel date is 3rd December and also knows that the normal visa won't arrive in a day. Or atleast, this is what I believe the job description of a travel consultant is. She however processes it in the system because of which I'm unable to apply it from another agency (Arabiers) who confirmed to me that 29th and 30th are working days for the embassy and if I pay them the fee on 26th they will deliver it by 1st December. From the duration of 12 noon (GST) to 7pm she doesn't reply to any texts or emails and I have to reach her via the customer service numbers to which she again doesn't give me any definite answer. In the pandemic with so much uncertainty all industries are working super hard to make sure everything is running smoothly - but it looks like Akbar travels doesn't respect their job nor value anybody's time and has caused me huge financial loss.Now here's the extent of my loss/ options I have:My flight ticket which costs Inr 40, 000 which is non-refundable. My sister also booked a hotel for quarantine from 3rd Jan for 14 days which is already paid for (INR 35, 000).Now since she has a US Visa, she can enter the UAE and pay 100 AED for 14 days and then extend it for another 14 days paying 270AED. But her travel dates are 30 days so she will have to pay a fine of 200AED for day 1 and 100AED for day 2. Hence the total Visa cost here comes upto 670AED (100+270+200+100). And also I'll have to pay another 120AED for insurance - that's 770AED. The least I'm asking is the Visa+medical refund (attached receipt)

CRM ID - 123672 || Maldives Booking
Requesting Cancellation
RC[protected]
I need my refund immediately

I apply for irctc agent no.44964 on 1 October and you said that you said that all process can take 4 to 6 days i complete my payment on 2nd October 12 days ago i didn't receive my dongle . Its very argent . On 13 October you give me wrong speed post tacking ID.

I visited akbar travels branch in[protected] dubai (burdubai) for booking ok to board in Indigo.
Only one customer was there In office I’m the second customer.I waited more than half n hour and finally they there is no change for 100DHS ...ok to board only 20DHs we don’t have change.And also there are saying need printout copy I have to bring to book ok to board.I never seen any office before like thz.
Pls check and advice them to treat the customers well.
Thanks.

Dear sir,
I had booked 3 international return flight tickets for my family for 132000 inr with akbar travels. Due to lockdown those flights got cancelled. I asked akbartravels to refund the amount. Initially they denied full refund and blamed the flight company for not giving full refund. But when i emailed the air company they told me that they have already refunded 100% amount.
I conveyed this to akbar travels they told me that they will refund but it will take 45 to 90 working days. Sir this whole conversation started in beginning of may 2020. I tried to contact them several times on telephone they hang my call and on email they reply by status pending. Now in september i still not received my amount kindly help me in this matter. My reference no for akbar travels tickets is at[protected].

I will be grateful to you

Regards
Daleep awana

I have already complained against this shameless fraudulent company. First they purposely delayed initiating my refund request with the Airlines as documented in my earlier complaint here: https://www.consumercomplaints.in/akbar-travels-flight-refund-illegally-held-bac...⇄
Now, after the airlines credited the money to Akbar travels, they are not refunding the money back to me. They are engaging in fraudulent behaviour and not even replying to my emails. I have called the customer support people hundred times now, they say they will escalate it to senior accounts team, but after saying this 100 times they are not responding to me. Cheats holding back my money. Akbar Travels has to refund my money immediately or face legal action.

Ref AT[protected]

Not refunding my amount timely even though airlines have refunded them.. I want 20-25 working days and giving me below reply

Quoting update from 1 august, 2020

"with reference to your above booking, this is to inform you that we have initiated refund process for the same from our end. The same will reflect in your account statement depending upon your bank policy.

We’ve noticed that it takes about 20 to 25 working days for most refunds to hit their respective accounts.

Your akbartravels reference no is: at[protected]."

Didn't get my refund amount, now 5 months complete no one responds my call also.. I am waiting 2 more days after i am going to consumer court..

I had booked a flight on Akbar Travels online website from Mumbai to Toronto on April 23 and it was cancelled. I have asked them 7 days back to initiate a full refund request and all they keep saying is that the airlines will take 45-90 days to complete the process, while the airlines themselves say that they will refund the amount within 7 days if paid by credit card. Initially I was hesitant to book with Akbar Travels, but my family told me it is a trusted agency as they have been using this agency for all their international bookings. I have lost all faith in this agency now. Akbar Travels is failing to keep up to its reputation. Ref AT[protected]

I have booked tickets hyd (Hyderabad) to del (New delhi terminal terminal 2) g8 - 426 30 december 2019, through akbar travels with pnr: sey5wx but flight is canceled and above said travel company told amount paid by me is refunded through paytm upi but till now money (Rs. 5594/-) is not received. When i contact their support system they provide a reference id which is not existing.

This is in reference to above mentioned subject. I have done a ticket booking from akbar travels website for 11th april from new delhi to paris and return with kuwait airways

Due to global epidemiological situation (Covid19) same has been cancelled by the airlines and have advised to take up with the travel website for the refund.
Therefore i requested akbar travels to refund the same and credit the amount in my source account. The cancellation was requested on 2nd april 2020.

Details of tickets :

Ticket reference number: at[protected]

I have followed it multiple times however the travel agency has not yet refunded the amount, every time i call i get a new reason. Some of them are listed below
1. The airlines has not issued the refund
2. The airlines will only issue credit note
3. I have been given multiple numbers to contact each one gives a new number.
I have confirmed via email from the airlines that the full amount will be refunded and they will issue the refund.

Please help in this matter it is a pain contacting these guys listening to false reasons.

I have booked two cabins in jalesh cruise for a mumbai - goa - mumbai 4 days trip through akbar travels. The travel dates were in last week of may 2020 but i made the full payment of rs. 2.08 lakhs in the last week of january 2020. However, since the covid situation was deteriorating day by day i decieded to cancel my tickets around mid march 2020 and requested akbar travels to refund my money. It has been now more than 5 months snce i have paid akbar travels and more than 3 months since my cancellation request, i am yet to get a date for the refund from akbar travels. The senior officers are not taking calls neither replying to emails.

We booked our flights from mumbai to rome with akbar travels. It was a connecting flight via abu dhabi scheduled to take off on the 2nd april. At[protected]
They had booked two separate flights with emirates mumbai-abu dhabi and abu dhabi rome. Which was their call not ours since we booked mumbai - rome with akbar travels.
We got a notification from emirates that the abudhabi - rome flight is cancelled considering the pandemic. We asked akbar travels for a refund on the whole trip as we couldn't travel just to abudhabi and since the whole world is getting affected, it was obviously not safe a d that too to rome.
Akbar travels has not once answered their customer care numbers. They reply to the emails after a week, sometimes two.
On 15th march, we got in touch with etihad, which said that we were eligible for a full refund and they mentioned that on the ticket, in a common forum between the agents and airlines.
We informed akbar of the same, no response. They kept stalling.
Once we got an email saying will get our full refund in 90 days
After a month we asked them on the update of refund. They first said that the airlines has to issue refund, which the airlines had already done. On checking again with the airlines they said, they haven't recieved the money since the flight had been cancelled and it's with albar. Then akbar changed their offer completely and said we will offer you a date change till june/july 2021
I don't need a date change. I need them to stop dodging calls and return our money which we asked them for way back in march. They need to own up and stop scamming customers. When it was issued once that we'll be getting our refund both by the airlines and them, they can't keep going back on their word, out of convenience. It's not a small sum, it's two tickets. And in the present situation every penny counts. Ridiculous behaviour in their part and no one is taking responsibility.

Akbar book ref. No. At[protected], i made ticket purchase 2019 february for around 25000 inr. Jet airways closed and they refunded already those who booked directly, but i booked through akbar travels website and they are not returning my money and no replies... It;s been 17 months since i purchased

Ref : pnr nyx6gp. Eticket no.[protected]

Ba flight maa - lhr - maa has been cancelled due to the prevailing covid-19 scenario. The passenger vighnesh kesavadas will not be traveling to the uk as his visa will expire within a week. Despite repeated reminders to akbar travels, we are yet to get a favorable reply.

We therefore request a full refund of the ticket fare at the earliest.

Regards,

Das

Our kuwait airlines flight was cancelled due to covid (At[protected]/ pnr kk71fg) and we were notified of a full refund by the airlines.
It's been over 2 months since we are following up with akbar travels through whom we booked our tickets. We were initially told the refund will be processed but it's been over 60 days now and till date there is no resolution. The staff does not bother to respond to emails any more — we have made multiple follow ups. When we call up the helpline we are told to wait 'patiently' further, but no firm date is given for this amount to be credited back.
The customer is just left at the mercy of these unethical travel companies with no resolution in sight. We have patiently been waiting since mid of march. Why should akbar travels be holding on to this amount when airlines has already processed it from their end?
How can we get the money back urgently, esp in these trying times?

Sent many mails on the pending refund.

My flight was rescheduled by 4 hours and airlines offered full refund as the revised departure was not suitable to me. I cancelled the ticket with airlines, when they called me to inform rescheduling.
Accordingly they cancelled the booing and refunded rs.5798/- to you vide reference # tct 2020/03/20/2289526 dtd. 20th march 2020.
They advised me to follow up with akbar travels for getting the refund. I sent e mail to you on 20th march 2020 itself with many follow up mails.

Regret to inform you that i did not receive any reply except system generated mails.

You have been delaying refunding me the amount, quoting covid -19 as reason and sending standard mails asking me to be patient. Your call center also not providing any information. Is this the way you traet your customers?

After two months, you sent a amount of rs.223/- last week instead of full refund rs.5798/-
Request you to refund me the full amount without any further delay. You have been keeping the amount for more than 2 months,

Regards,

I had booked my flight tickets via united airlines at[protected] & pnr gjgd5x booked on 8th feb for flight on apr 24th for 5 passengers. Since due to lockdown & covid situation, all flights orginating & terminating from mumbai airport were cancelled, i have asked for my full refund as per guidelines.

United airlines have very clearly told (Reg at[protected] & pnr gjgd5x) stating that they have authorized the refund but akbartravels have documented to be paid in cash. United don't have the computer mechanism to refund cash. We recommend you inquire with the travel agency you booked with. Akbar travels says we cannot issue refund & has told to contact airlines. I have been following up for more than a month now without proper response & ping pong of the issue from one table to other.

Dear Sir
My 2 tickets were made from Akbar Travel, which I called Akbar Travel at least 100 times from March 11 and emailed 50 but they have not helped me yet.
This is the reference number for both tickets.
(1) AT[protected]
(2) AT[protected]
Sir, since March 11, I have constantly emailed and called on my call, but till today my problems have not been eradicated.
AT[protected] The full refund of this reference number was processed by the airline on 14 March itself. When I called the airline on 23 March, the airline support informed that your refund has been successfully passed to your travel agency.
And the second reference number is AT[protected], this too has been given a full refund from the airline on March 11 and when I spoke to the airline on March 20, they said that your full refund has been given.
Sir, both the airlines have already given refunds to the people of Akbar Travel for 1.5 months in advance but the people of Akbar Travel have not given me yet.
Sir I humbly request you to help me get my money in this lockdown, I will be grateful to you.
Thank you.