Akbar Travels Complaints & Reviews

Needed to get a ticket and thought i had contacted delta airlines because on the internet this travel agency is listed under delta airlines. When the phone was answered no one identified themselves as a travel agency and when i asked is this delta airlines i was told yes how can i help you. I told them i wanted to use sky miles to purchase a ticket for my son. I was told no problem delta airlines charges $125 when you use sky miles to purchase a ticket for someone else. Not a travel agency but delta airlines charges for the ticket. I gave them my information and they gave me the ticket information. Then i was sent an invoice from simba ho, inc a different company than even akbar travels. Worried i gave my information to someone who was scamming people i called delta airlines the next day. They told me there is never a charge when purchasing a ticket with sky miles no matter who you buy it for. Then i got an invoice cancellation for the $125 from simba ho inc. Surprise surprise when i got a charge on my account from akabar travels for $125. They were scamming people!!! Well this 70 year old # learned a very expensive lesson. If the company uses different names, lies about who they are, does not identify themselves as a travel agency, and then lies about the cost of a ticket they are not a reputable company and i would advise you to learn from my mistake. Use caution when doing business with this company or better yet choose a more reputable company to do business with. This transaction took place on june 2, 2018 in the evening. The invoice number for simba ho co is #0236. Resolution for me would be the cancellation on my american express card for the $125 charge. Had i known i was dealing with a travel agency i would have hung up. I saved a copy of both email invoices and would be glad to forward them to an email address of your choice.

Mail dated: 31-may 6:27pm

From: khan, fahad (Mum), vodafone india
Sent: thursday, may 31, 2018 6:36 pm
To: fahad khan; [protected]@akbartravels.in; [protected]@icicibank.com; chanda. [protected]@icicibank.com; dharmesh. [protected]@icicibank.com; [protected]@icicibank.com
Cc: patel, kalpana (Mum), vodafone india; khan, fahad (Mum), vodafone india; fahad (Faahhadd. [protected]@gmail.com)
Subject: re: dual debit's, refund open since 15 days - beyond the tat of 7 days-

Adding additional stakeholders…

From: fahad khan [mailto:faahhadd. [protected]@gmail.com]
Sent: thursday, may 31, 2018 6:27 pm
To: [protected]@akbartravels.in; [protected]@icicibank.com; chanda. [protected]@icicibank.com; dharmesh. [protected]@icicibank.com; [protected]@icicibank.com
Cc: patel, kalpana (Mum), vodafone india; khan, fahad (Mum), vodafone india
Subject: dual debit's, refund open since 15 days - beyond the tat of 7 days-

To,
Akbar travels
Akbartravels.com
1st floor, 62 janjikar street,
Mumbai – 400003.
Toll free :[protected]
Tel : +[protected]
Fax : +[protected]

&

To,
Icici bank corporate office
Address: 414, lower parel,
Mumbai, maharashtra 400013

Subject: dual debit's, refund open since 15 days - beyond the tat of 7 days -


Dear officials @ akbat travels pvt limited &
Icici bank limited

This is with reference to an air ticket booked via the akbar travels mobile phone app... Details for reference.

Background:-

Date of booking:- 16-may-18, ist 16:58
Flight details -
Inr charged: 6696/-
Inr charged: 6696/-

Events so far:-
While there was an additional debit of inr 6696/- on 16-may-18 (Which happens normally). Sharing series of events for ref & immediate action

1.1.16-may-18: verbal conversation with icici bank - 7 days tat for refund communicated by the agent.
2.2.24- may-18: another call at icici contact center (After the tat completion), escalation handled by krishna (Supervisor), confirmed closure by 30-may
3.3.25-may-18: written communication to icici to seek refund/appropriate response.
4.4.29-may-18: icici banks response to finally talk to akbar travels.

Request information & a written response on :-
1. 1. The bank’s initial confirmation/commitment on the resolution & refund of inr 6696 & then later an email response to talk to the biller/akbar travels - why would this be
2. 2. Inr 6696/- is huge amount and cannot be pardonable in lieu of an elderly/unwell mother at home.
3. 3. A 15 days delay & the refund is yet to be processed. What timelines have we looked at & why the delay?
4. 4. Why would the bank commit resolution at the 1st go & then later ask the customer to speak to the biller/akbar travels
5. 5. Akbar travels - you are marked/addressed in this communication & seek immediate response on the bank’s email reply.
6. 6. Between both the entities, we have inr 6696 on hold as a refund with no sensitivity of a customer’s money & financial need.

Expecting an immediate response & action…please help oblige & close this concern.

Artifacts attached:- (Refer word document-)
1. Sms confirmation of booking mumbai to lucknow, inr 6696/-
2. Itenary mum to lucknow
3. 2 debits of 6696/- each
4. Response from icici bank

Mail dated: 6-jun 10:02am
From: khan, fahad (Mum), vodafone india
Sent: wednesday, june 06, 2018 10:02 am
To: [protected]@akbartravels.in; '[protected]@akbartravels.com'; [protected]@icicibank.com; chanda. [protected]@icicibank.com; dharmesh. [protected]@icicibank.com; [protected]@icicibank.com
Cc: fahad (Faahhadd. [protected]@gmail.com); patel, kalpana (Mum), vodafone india
Subject: re: dual debit's, refund open since 15 days - beyond the tat of 7 days - resolution open 15+ days

15 days pass by with no resolution to an ~ 7k debit…….

6 days since this was raised to the bh of icici - mrs. Chanda kochhar:-
1 call on [protected]@ 6pm vide [protected]- where the employee promised a resolution or refund & yet the attached mailer

6996/- is a huge sum for a middle class/single breadwinner of the family - isn’t this sensitive enough for us to even take a much quicker action?

@ [protected]@ akbar travels……may we please have this addressed immediately..
(The bank now says to speak to you’ll for refund - pfa2 the correspondence)

Between icici bank & akbar travels - may we please know/justify the continued delay of 15+ days?
(Pls note the a/c utilized is that of kalpna patel for an air ticket meant for self & family) request we share response with both o[censored]s in the distro

Akbar travels - palakkad branch
Staff name - santhosh

We had a very poor customer service from above mentioned staff while going through the uk visa application form.
He treated us very badly, made us wait 3 hours once and he sent us back numerous occasions by saying some silly excuses.
One occasion he told me to “shut up “ when i try to ask him while he was talking to other customers.
His behaviour was very shocking and it damaged your company’s reputation.
I only mentioned some of my bad experience here.
I would like you to come back to me with what action you have taken etc
I can provide more information if wish.

Hi
during second week of March 18i had travelled to and stayed in bangalore for two days. I had made the booking through Thrissur Branch Kerala. i was provided the accommodation by east fort branch thrissur.
i was asked to Pay an amount of 16000 for two days. and I did. When i reached the hotel Bangaloe gate in Sheshadri nagar i wa surprised by the cheap look and facilities.
i enquired and came to know that the two day stay with food is going to cost only 8000.
I had arranged pick up and drop also. Even if i include that also it is very evident that I was made to pay a much higher amount unnecessarily. When I ask for split up details of my payment the thrissur branch is refusing to do so, Never communicating back Its been two months now and I am not given any information. So it is evidentthat someone is playing in between.
Akbar is supposed to be a reputed firm. these acts of cheating customers doesnt suit your standards At least have the courtesy to convince customers, communicate things.
Its a shame.
Please respond if you are serious about these feedbacks.
Dr Abdul Siyad AK
[protected]@gmail.com [protected]

We had booked a ticket, on realising there was a mistake i immediately called the agency asking them to make the changes. I was informed that only the airline that is air india can do the change. I spoke to the airline, they informed me that sine the agency had booked the ticket it was all in their right to make the changes and adjust the charges. Now starts the merry go round. After being shunted a number of time between the airline and akbar travels, finally akbar travel says that they can change the date but not the sector, but cannot refund the amount.
Now comes the golden response from akbar travel, the cost to change the date is higher than the value of the original ticket. Wow what a policy.

Akbar travel has a pathetic customer service view, all they look at is how to fleece customers. The airline clearly told me that since the ticket is booked from akbar travel they have all the rights to make the changes and handle / waiver the charges.

The airline were further assuring stating if the ticket was booked wiht them they could have given a resolution

How unprofessional of akbar travel, no values and care for the customer. Still working with them to get a resolutions, but this experience has left a very bad takes, in how they value customers and when you really need them to help they look at opportunities to fleece you more and really aim at ripping you off.

We applied for a visit visa for my mother through akbar travels kanhangad (Kasaragod, kerala) branch. And the application is rejected by some typing error. Nobody inform us about this. We are calling them 5 or 8 times per day and nobody giving us a correct answer. And the manager also not ready to pick the call. I never see such an irresponsible satffs in anywhere. I will never come to any o[censored]r brqnch for any services... I am too much fed up with the kanhangad branch itself.

Week offers are for fake. There was a offer called thursday savings were i[censored] will get 15% above discounts if the tickets we purchased value is above a lakh. I booked flight tickets for boston. After all the thursday offers i made the payment. After i made the payment my ticket got cancelled. When enquirer they were harsh. As the ticket price was hiked by the airlines, they couldn’t do anything so i have to pay extra amount if not they will cancel the ticket. I thought they were genuine. After an hour when i check the same, the price wasn’t hiked by the airlines. When enquired the same, they said the price could have have changed. Total fraud.

Dear sir,
I have booked two tickets (Booking reference number at[protected]
On 22nd january 2017 from kolkata to bengaluru from jet airways through akbar travels.
Now, i want to change the date to 9th february 2018 from 22nd january 2018. I have mailed akbar travels. They replied rescheduling cannot be done. So, i want to cancel the tickets they replied me that they will refund rs90 per person.
I have booked the ticket at rs.6023/-, they will refund rs.180/ only. Cancellation charge is rs.5843/.
Why they are charging so high amount for cancellation?

Thanks & regards
Asoke das

Dear sir,
Greetings.

I have been running after a refund for the trip id:[protected].

So many calls and mails have been done but everything went futile.

I have been calling them day in and day out, but they are keeping it pending giving silly reasons.

I even visited the bank official but of no use.

Kindly request to check into the matter at the earliest.

Thanks,
Cg james

Hi,

I booked a ticket from banglore to delhi for 1st of january 2018 in the month of november 2017. Ticket no. Is[protected].

I cancelled this ticket on 28th december. I cancelled the ticket through their mobile application. The refund amount shown to me was rs. 1500.

However after a week or so when i did not receive the refund i checked with akbar travels. They said a refund of amount rs. 826 has been done. However i have received as of yet.

Also when i cancelled the ticket, i relied only on the mobile application showing the refund amount. There were no notification from akbar travels either via sms or mail about the cancellation and refund amount.

I booked taxi from akbar taxi as soon as i came out from the airport on friday 22 december 2017, they charged me 1400 rs for non ac car, from t2 to fort, i was told if i want a car with ac i should pay 1500rs, i have checked the prices online before i came to india and it was between 500 to 700, on my return today i paid for a taxi booked through my hotel for just 600rs, they are a total cheat, as soon as they see you from abroad they increase the prices.

I have booked air asia ticket through akbartravels.com.
Ticket details:
3rd Dec'17 : bangkok to Phuket.
They have mentioned that 15 kgs of baggage can be carried but after booking they are saying that no check in baggage are allowed. I am attaching the screenshot where they have mentioned 15 kgs of baggage.
please help as they are providing wrong information and now I have to pay extra.

Total fraud cheater travel agency do not book any tickets from akbar travels.com

I booked the air on tickets akbar travels due to change in the schedule of the airlines my ticket has been cancelled and i asked for the refund from vistara airlines and they intiated total refund amount to the my travel agency.
But akbar travels is saying they did not receive any email about refund and they do not is reply on emails and their not refunding my amount. These people are making money by cheating the customers so we all have to book a case against these travel agency has a cyber crime and please drop me a emails that we can make a team and sue this people. ([protected]@gmail.com)

Do not book on this fraud website. Do. Not even think to click on this website. They are total frauds.
I was booking a flight ticket and the transaction failed and the money got deducted from my mpesa wallet. Its been one week and i haven't got my money back. The customer care doesn't even know how to talk to their customers. They said, 'we have already refunded your amount.'
I suggest everyone to book flight tickets directly by visiting the airline website.

We paid for an airport cab at mumbai int airport on 16/11/17 to go to the fabhotel ascot international hotel which is 1.4kms away from the airport... That’s 1.4 kms away from the airport.

We were charged 1000 rupees... That’s one thousand rupees to travel 1.4 kms 😡😡

We were originally told it would be 1200 rupees for an air condition cab which we refused.

What a load of robbing bas*ards!

My experience of people on our 25 day trip has been high until now.

Absolutely disgusted.

29th sept'17 i had booked a flight from mumbai to nagpur via indore by mistake instead of direct flight to nagpur. Under indigo airlines policy if you cancel the booking within 1 hour, full refund is issued. Indigo has issued the full refund but akbar travels refuses to issue me the full refund and has given a partial refund of rs2032 (Ticket cost rs 5370). Despite multiple calls and even a phone call with indigo executive, the agency is refusing to pay the remaining amount saying that the airlines has charged it as cancellation fees. Some of the female customer care agents are really rude and do not respond to the matter.
The pnr is mck7xz and the reference number is at[protected]r1.

I have booked a morning flight on srilankan airways ul 165 from cmb to cok, through akbar travels, cross checking the itinary found that i was issued with the evening flight.
Raised the complained and they have send me option to change with penalty.
Why am i charged with penalty when the mistake is from the travels. I was happy that they have discounted the service charge on credit card (Rs300) but this was a day light robbery

My trip id at[protected] on 18th sep 2017 i have mail you.

Booking amount 114000/-

My uncle mr. Rameshbhai patel he is senior citizen he want only refundable ticket we bought etihad ticket through akbar. Even we are getting cheaper flight in air india but ticket is non refundable so we booked etihad because ticket are refundable.

I bought this ticket because its showing refundable even i got e - ticket where clearly mention ticket are refundable. You can check e - ticket below.

Even if you are doing new booking again it showing this fare is refundable now you guys are claiming ticket are non refundable

This is not my fault due to you airline issue why should i suffer for that.

I want my money back.

I have done a booking on 26th july for a flight from mumbai to cochin for date 18th oct for 2 pax and return cochin to mumbai on 22nd oct for 2 pax.

Payment was made for onward journey through mpesa wallet and through credit card for return journey. Same was debited and i have recd a confirmation sms. When i am checking on the akbar travel website now, the tickets are not issued. The customer care does not have any idea about my payment details. I have already shared them the screen shots of both the transactions and the debits from my account but their response is they are least interested in solving the issue.

I need my tickets to be issued asap.

I had booked a flight ticket from chennai to abu dhabi for travel on 26/8/2017 with ticket number[protected]. As per etihad airways the jet airways passengers are entitled for free coach service from abu dhabi to dubai. Akbar travels staff chetan initially said there is no coach service between abu dhabi and dubai and then he said coach service is there and no additions can be done. Later after a long conversation he said that the coach service can be done but with a different itinerary. This person has no proper knowledge about the services provided by jet airways. This person does not know to handle a customer. He kept on providing wrong information. After some time another person named sarfraz joined the conversation and he also started saying that itinerary change has to be done as coach service cannot be provided with the existing pnr. When checked online the ticket which i had booked provided coach service from abu dhabi to dubai. When informed them about this he said that coach service can be added in existing ticket upon charge being paid and the charge they said was rs.6000/- which was really funny.

Akbar travels had poor customer support, staffs not aware of the various services provided by airlines. They keep on irritating the services by providing wrong information.