Ali Express — I got robbed by 97 for shipping something that was 0,46 | |
I’ve placed an order on 12.10.2019, 10 small tablets for washing car windows costing €0.46 choosing from the options the free shipping to france from france, as you can very well see in the attached photo i presented as evidence that aliexpress stealthily ignored. As well, i received a notification about the order being shipped, still for the amount of €0.46, see again in the attached evidence the print screen of it. Later on i found out that i got robbed by €96.88, presumably the shipping cost! I can’t understand how they were able to take this amount from my account without my consent! For something that costs €0.46!!! I’ve wasted hours chatting with csrs explaining that the grass is green over and over again, they all were reassuring me that this is a mistake and i will surely be refunded (They have all these conversations with the reference numbers). I did exactly what they told me to do and i choosers as the dispute reason “order not received, but aliexpress dismissed it and said that the item is in the country and i should go and pick it up. This i found no reasonable employee that understands how unacceptable and hypocritically this is. Acting like the problem was receiving the tablets, not the fact that i got robbed.in the end, on my 4th or 5th chat i was told by a csr that the order is closed and there’s nothing i can do. They suggested that i open a new dispute and pay out of pocket the shipping back to china, maybe this way i will get the refund, or maybe not.
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Dear Sir
Please refund my order amount which was proceed on 22/10/2019 but i didnt receive refund payment yet please response and refund my amount as soon as possible
thanking you
Please refund my order amount which was proceed on 22/10/2019 but i didnt receive refund payment yet please response and refund my amount as soon as possible
thanking you
I have order yoga pull roap but the same Is not delivered and no response for the seller they says that order is finished please check with them or else need refund order no [protected]
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i ordered curren watches from Ali Express on 05/11/2019 but still item not reached.Due to customs hold.
Order no:RBB46853625SG
For your Reference i attached order details.
Please do the needful
.