Ali Express Complaints & Reviews

Oct 04, 2019

Updated by Yaminild UNFAIR DISPUTE RESOLUTION TEAM TO THE BUYERS: I have been a regular buyer on the Aliexpress website, until recently, whenever i order a more expensive order, the seller sent damaged items or wrong sized dress, and even accepted their mistake and agreed for a full refund without return (as return shipping from India is extremely expensive). however aliexpress have their own dispute resolution team, who decided that the buyer has to ship the items back, even although the seller is okay to refund without the return shipping. which means no matter what the seller gives, damaged, wrong goods and fails to give the right quality, but the buyer still has to has to pay for the sellers mistakes. There is no option to appeal, the customer care misleads the buyer and tells to wait until the order gets closed, to open an appeal. on waiting the told time, the customer care told me there was no option to appeal. and promised that they will resolve the case as soon as possible, but obviously, i reached out to them 5 times until now, but never receive any email, however i have all the screenshots of all communications, and misleading instructions and false promises.

Sep 19, 2019

Updated by subhocc Before raising "Dispute", I was confirmed by the Screen Short Generated in AliExpress - India Portal Page(after full payment made by me as Product Value & Shipping Cost) that the Product will be shipped within 7 days after successfully placing the order or the Order will be automatically Closed and the money will be refunded, which never happened, because when the shipment was not done within 7 days AliExpress keep remain silent and the innocent buyer have to raised "Dispuite Cliam". So, since after waiting near about 15 days after placing the order, when I had discovered that AliExpress Poertal tracking details clearly mentioning that "Tracking is unavailable", I had full wright to think that the Product was lost in transit and in a ill motive thought both sellers and AliExpress want to hide this matter until the last date of "60 days buyer Protection Guaranty"was over, so that my Genuine Claim can be delayed. moreover in AliExpress Order Related Terms and Condition it is not mentioned that AliExpress sellers responsibly related to dispatched the fully paid order only to cross the Chinese Boder and handover the same to the Govtt of India's Postal Department, because after receiving full Product value and Full Shipping Cost AliExpress never tried to get the confirmation from the innocent buyer, how and from which medium will take the responsibility of the delivery from AliExpress Standard Shipping Medium to other Shipping Medium. So, how AliExpress Dispute Settlement Team can claimed that it is buyer responsibility to personally visit the unknown Shipping Medium's End and hunt for his/her fully paid product ??when Innocent Buyer raised "Dispute" the wise and very efficent Dispuute settlemment team began to start partial to the fellow countrymen, ie, Chinese Sellers interest and for doing that they start finding the loop holes of the "60 days Buyers Protection Guaranty laws". What a joke??

Sep 12, 2019

Updated by Maria Kapandu Shindondola Money dedicated but no order received