Ali Express Complaints & Reviews

My order tracking number is pr[protected]yp, if you track it on global. Cainiao.com it shows alternative tracking number for destination country post which is lp[protected]my, then i track this number with destination country post website which is indiapost.gov.in and it shows order delivered to wrong address, i live in latur city in maharashtra state of india country but order delivered to varthur city karnataka state, but aliexpress not refunding money very bad, unfair service from aliexpress.

I'm contacting you as I ordered 2 items of Bicycle Headlights T6 Highlight USB Charging Riding Lighting Mountain Bike Lights Waterproof Glare Lights via AliExpress website and the seller mentioned. I paid for a faster delivery to receive them within 10 days and waited patiently only to receive an intact package with only one headlight sent by the seller as it wasn't on the way the second one got lost but not put in the package initially by the seller. I messaged the seller through AliExpress and was given numerous incompetent answers when asking them to resend second item with express delivery due to the inconvenience so I can receive them and use them. As time of the delivery and receiving items in good condition is CRUCIAL and my legal right as a customer! I was again answered inadequately and my time wasted for a month already when I could have received the items by now if they had resent it when I first kindly asked! I've lost my patience and required to speak with a manager so we can expedite the process and I can receive headlight with express delivery as nothing can compensate the time wasted and inconvenience but this is the least I can receive - something I paid for in advance and done my part of the contract for - expecting the same on their end!

I'm contacting you as I ordered 2 items of Bike Rear Rack Bag Hard Shell EVA Large Capacity Waterproof Seat Bag Road MTB Bicycle Saddle Reflective Hand Taillight from Rockbros bike store via AliExpress website and the seller mentioned. I paid for a faster delivery to receive them within 10 days and waited patiently only to be told that the items were lost on the way. I messaged your employee through AliExpress and was given numerous incompetent answers when asking them to resend the two bags with express delivery due to the inconvenience so I can receive them and use them. As time of the delivery and receiving items in good condition is CRUCIAL and my legal right as a customer! I was again answered inadequately and my time wasted for a month already when I could have received the items by now if they had resent it when I first kindly asked! I've lost my patience and required to speak with a manager so we can expedite the process and I can receive the two bags with express delivery as nothing can compensate the time wasted and inconvenience but this is the least I can receive - something I paid for in advance and done my part of the contract for - expecting the same on your end! I request your assistance in this so I can have them delivered to me expressly and resolve the issue after all the trouble I've had with your store! Attached are screenshots of the AliExpress order shipped on 12.06.2020 and still not received!

I've not received my parcel as its been dispatch from kolkata to Air LGBI AP TMO . Please dispatch it to Agra at the earliest the tracking number is rb[protected]sg. It's an important article please send it to me at the earliest

Bought headunit for £75
Item is defective.
Claims compatibility with specific car i own. Features promised not delivered. No canbus compatibility. No steering wheel control. The the sound stopped working. The wi-fi stopped worked. The touchscreen reversed it's axis, plus right side of screen and it displays on left.
Asked seller for specific help. They offered to do video. I told my request for video and seller said return goods.
Started dispute. They offered refund if i return item. Return postage is £48.08 to £56. Refund offered was £79.
That would leave me £30 for a £79 product. I provided evidence of item installed but had defects and ali express said it did not meet their requirement even though it clearly has lost functions and not working as advertised. I first contacted the seller on 07/02/20 and it still isn't working and she has been little help if any.

I have given order on ali express and they sent the parcel but kolkata customs held it from 08.06.20 without giving a specific reason. I urgently required my parcel. Please dispatch my parcel as soon as possible.

Thanking you.

Order id:- [protected]
I ordered a robotic arm for my college project on january 22. On february 13 the seller cancelled the shipment. The order is still frozen and i havent recieved any refund. The seller is not responding and i can't get any contact info of aliexpress officials. Please help regarding the issue as i need that refund to complete my project.

I brought 1more e1009 piston metal stereo earphone from aliexpress in last year july. Before 1 year the product got damaged internally. It is not at all working properly. I doubt the quality of the product. Whether it is original or not.

I placed a order(order id [protected]) on[protected] and after three days means on[protected] tracking details updated on ali express page but still now no more updates after that i contact seller several times but he didn’t reply me pr so in end i opened a dispute but ali express closed my dispute as well as account till today[protected] i don’t recived my product nor refund so please help me

My package is stuck in foreign lcao from january and still there's no update regarding it, i had reached the kolkata customs but they dont have any information regarding it, please help me with it, the tracking number is rv[protected]cn (China post registered air mail) last update is on 13/1/2020 showing dispatched from kolkata.

Hello,
I ordered and paid the sum of 1332.28 euros on 4/4/2020 for the purchase of a GOTWAY MsuperX wheel capacity 1230 (engine code[protected]HB serie[protected].
I received the wheel on May 14, 2020 but the battery was missing in the parcel, I waited believing that the battery would arrive a little later because of the covid19 . To this day still no battery.
I contacted the after sales service (importer gotway) who despite the many contacts could not tell me where the battery was.
I turn to you to know where is this battery and when I could receive it. If you are unable to deliver it quickly I will ask for a refund.
Needless to say I am very disappointed with your service and I hope that you will resolve this problem as soon as possible without which I will be forced to use other methods to recover my money.
Thank you for your attention to my request.
I look forward to hearing from you soon.
Viviane Boveroux

[protected]@hotmail.com

Translated with www.DeepL.com/Translator (free version)

Dear AliExpress I would like to inform you with great sadness that I ordered a product two months ago but my product has not reached my hands till today. Even after two months have passed, my product has not reached me yet. Now my product will not reach me today. I don't know if AliExpress will reach it. No one has contacted me. Even after trying to contact me on WhatsApp, no one has answered me. I would like to inform you that you are in a good condition, so I would like to inform you that you have taken money for two months today but it is your responsibility to reach the customer. I wanted to contact the seller but he did not contact me. Please give me my request Please

Hi, my name is Smit and I have book and smart watch from aliexpress in February month but I haven't received it and in the app it is showing that the order is delivered and received by buyer what is that please help me and deliver my order to me as soon as possible or contact me

My order no.:-UB[protected]SG

My Order number is [protected], since I order few days ago the order status is closed after one hour, please I want to know the status of my order or refund the money to me thanks

From last month I have ordered a lot is pen drives 64 gb all have been closed after my money is been deducted in my account. There is no response till now for more than 5 pen drives I have odredred but still no refund I got.

Member id : in[protected]tnnae

Aliexpress order : [protected]

I have received defective locked device (Uniwa w2026 1.77 inch feature mobile phone gsm unlocked cell phone)

Fraud seller store : https://www.aliexpress.com/store/340386?spm=a2g0s.12269583.0.0.705a1fccUFnirx

But seller cheated by extending dispute time and aliexpress team also refunded the money to seller instead of refunding to costumer!

So i am contacting since 2 months to this fraud company - always getting answer as seller will talk but seller not responding on refund!

Case : #caseno:[protected]#

[protected]

_

#caseno:[protected]#
[protected]

—

So always costumer care wasting time by telling your issue will be resolved but till now no refund sent by the seller!

I have sent defective device video as well but they have not sent refund in this matter!

Here is the video proof link of defective invalid imei : locked device : https://drive.google.com/file/d/1WC2PlGwkTtUMGK_Tdot5wfWX2oQ1jSot/view?usp=shari...⇄

_

So immediately take action on this fraud company and release/ refund my money paid for this order!

Also penalize this company by banning in india!

# i suggest everyone don't shop from aliexpress or any chinese online platform, otherwise you would be cheated always#

*

I cancelled the order of the product. But i did not get the refund amount yet

I am not able to login my account and no information on dispatch/delivery information on my order. I am trying to login but i am not getting so this is looking like cheating as i am not able to track my order after paying payment.
.   replace all

Hello team i booked a watch in ali express maybe 2 month's back. But order was not delivered till now. But in ali express app it showing order delivered successful.
Uw[protected]cn tracking id
Can you provide me the correct information about the product.
Can you provide me any contact number so that i will contact and i will get some information about my products

Hi, i have been quite a regular customer of your app. And i have been facing this problem since few months. Every month aliexpress keep debiting from my account.", and how does it happening. If you will not resolve it, i will have to make a complain further. Last month also you guys debuted around 3500 and yesterday also i got a message of rs.3487 debited from my account by aliexpress. I don't know why is this happening and how you guys are doing this. Look into this matter, otherwise i have to take some action. Also i can not trust your app if this keeps happening, i will bit to willing to purchase or place an order ever again.