Ali Express Complaints & Reviews

My order id is [protected] i've bought this product on 24th november 2018, with m size which is my regular size but they send me very small size which is not fit to me i've made a dispute as well but not getting proper solution and without my approval my dispute is closed i've request lot's of time to seller to take back your jacket and give me my refund but seller is not agree, one more thing i've seen seller feedback form that i've noticed is most of the customer is complaining about size is not perfect complain, so i m not the only person who are complaining like this, and also i don;t think so this seller is taking our dispute seriously,

I've to humble request to ali express head officers please do the needful as we know ali express not the seller,

Thank you,
Mujammil

The jacket which i got is very very tight.. When i return the jacket they said no.. They dint refund my amount niether they return the product or sending replacement... Seller discription clearly says if product not as discribed then it will be returned or customer can keep the product.. I made video and send them i posted photos to them..plz let me know in case you can help me.. [protected] is my no.

I had ordered a pendant from aliexpress for $60, but i received only a empty packet from the seller. The seller claims that the package was sent and the shipment was stolen during transit. When i raised a dispute in aliexpress, they did not understand the claim and charged me. They did not understand that i am the end loser here. The seller has received the payment for his product. But as a buyer i have lost my money as well as did not receive any product. I provided video proof right from the packet opening as i had my doubts in the package. That also was denied. Hope you will help me resolve the issue and give me a fair judgement.

I have had not very good experience with aliexpress.com website. Still i made a mistake of placing my next order with a seller named e-shocking.

Realizing that it's very important to ensure that registered post tracking is possible in india post, i opted for china post registered mail shipping for my order. Seller was new so i thought he might be more sincere.

To my surprise the seller shipped the item using some other shipping method called bpost international supposedly belgium post company.

It's not clear if it's registered post and can it be tracked in india post.

I have written to the ceo of alibaba-inc but no use. He does not read or reply or receive messages.

Totally bad business practices. I have raised complaints to aliexpress but i know they are not going to look into this and continue to entertain wrong sellers like this.

I ordered a ear phone for $1.87 from Aliexpress on 26-October-2018 and was scheduled to be delivered in November 2018 but till date, i.e. 12-Dec-2018 the product is not been delivered. I am been following up since via their portal and been interacting with their consumer support but each time a new assurance is given to me and nothing happens. I even raised online dispute on Aliexpress but of no avail. Its a breach of trust with the consumer where the product is not been delivered as schedule even after taking the cost for the same and nor refunding my money.

Ry[protected]cn is my shipment is stuck at your office since idk when
Really want this asap
What is taking so long for it to get released from there?
I mean why is the delay
Why are you people not able to manage this
And when we call we get no response really disappointed from this service
In this day and age of fast service why is our indian service making a delay like thsi

I didn't receive many orders, and when i open a dispute for each one as ali rules said, i found that my account had been deactivated because of this disputes.
What shall i suppose to do when i didn't receive my orders???
And i open many appeals to reactivate the account and nothing happen.
Also i contact the sellers and they accept to refund me and i send these screenshoots to the customer service team, and also nothing happen.
I have been placed orders about 60$ and i didn't receive them.
I want my money, really it's the worst experience i have ever had.
I didn't expect that a big company like alibaba will be like that.

Hi,
First of all this is an informative post. However I write this post to make Indian consumers aware if they are going to shop for products online at International shopping sites.

I placed an order for an item from Aliexpress shopping site. The seller is named Onfine Leo. The estimated time of delivery was set at 35 to 55 days. Aliexpress has a buyer protection program whereby if the order is not received then you can open a dispute.

When just 4 days were left to end this timeline and still the item was not received, I raised a dispute.

To my big surprise the sellers on Aliexpress websites have an option to extend the buyer protection program on their own. Consumers take a note of this.

This is like cheating. The seller now has extended the buyer protection program by another 1 month instead of resolving the issue or agreeing for refund.

While making international purchases always opt for Express or Registered Air mail shipping and pay extra for the same.

Sellers otherwise cheat like this and there’s no accountability as the product can get lost in the transit forever.

I have purchased one power bank having order number:
[protected] on date 21 june 2018. The product did not received by me so i open dispute. After repeated contact with the company the seller informed me that dispute finished. But till date i did not get the refund amount after a long time of over 6 months. The seller states that refund amount returned on 21 august 2018. But till date i did not get the refund amount. The seller harassed me and also the company in getting my refund amount that is - us $ 11.39. So kindly help me to get the refund please.

I received an email on my id [protected]@gmail.com from ali express mentioning that a product has been purchased from the id. On clicking the link, i was led to the ali express website, wherein i found an account has been registered without my knowledge in the shopping portal with my id. I logged in with the forget password option and found that two watches have been purchased through the account, and the delivery address mentioned is in pakistan. The order is not placed and paid by me. This order should be cancelled and please probe, how an account can be opened without the consent and knowledge of the original user of the email id.

Hi,
I have wrongly entered wrongly the shipment address arunachal pradesh and i actually intend to change it to andhra pradesh, hyderabad,

Please send the product to 5-1-293 old ghasmandi, ranigunj, secunderabad, hyderabad. Telangana 500003, as ali express app doest updated with the state tenagana.

My oder id :[protected]
My tracking id : ry[protected]cn.

Please send the shipment to hyderabad that is telangana.

I had ordered a phone cover along with 2 other items. I have received the two of them but not the phone cover. Whenever i track it says the item is in transit in india. The status is same since 24th october, 2018. It is stuck in custom? What does it mean when it say ‘in transit arrived in india’?
My order number is
Lp[protected] (Ua[protected]sb)
Kindly help!

I had placed 2 orders with id number
[protected]
[protected]
After the payment the seller closed the order i did not recieve my order nor did i review my payment
Both the orders were placed on 19th june 2018
I tried contacting the dealer
The dealer asked me to change the payment method later there was no reply
Both the order cost me 5.85+4.99 usd
Hoping to get my refund

I ordered 5 things from aliexpress a month ago and i haven't received any of the purchases except one and i had to pay triple the amount when i received it to customs and i never had that before when i purchased items online i only paid for shipping but never for customs and when i opened a dispute they kept on stalling and the deadline for the delivery was finished and during this process i got a lot of emails from aliexpress stating that their judgment for the dispute is invalid which seemed in favor of the seller not the buyer who is me and whenever i tried to make the buyer protection the immediate close the dispute disregarding the evidence i provided with the late arrival and failed shipment and they refuse to send me a total refund, i haven't received my items nor did i get a refund for failed shipment please help me i'm so dissatisfied with aliexpress

Why my 6 order still pending?

1) order id
[protected]
Traiking number
Un[protected]cn

2) order id
[protected]
Traiking number
Lp[protected]

3) order id
[protected]
Traiking number
Lp[protected]

4) order id [protected]
Traiking number lp[protected]

5) order id
[protected]
Traiking number
Lp[protected]

6) order id
[protected]
Traiking number
Lp[protected]

I place more than hundreds of ordered to ali express last two years but some products didn't get shipped for more than a month so i requested the customer care by opening dispute that if the product is not getting shipped then cancel the order and initiate the refund. To my surprise they deactivated my account saying violation of trade and security law and locked me out of the system. Now i cannot even access the application and check the products status. There is no customer care no or email address to contact. Already nine order on the way but I can not say they will receive me or not mean while I have made out all payments of products. I am unable to to do anything in my aliexpress account due to disable. What should I do please let me know. How I can get my refund and order whis is already on the way. My mail ID registered is with ali express.com is [protected]@yahoo.com

Order id:[protected]
Tracking i d:lp[protected]
Order date:06/10/2018, on 11/10/2018 my order item received by line-haul to sending my resume and they have allocated two delivery date ist date is 21/10/2018 and iind delivery date is 27/10/2018, presently they are showing my order has completed.
Therefore please be considered it to getting my order at my house under the consumer complaint act.
Yours faithfully
Subhash babu d h
Baba geo-infotech
Gstin:32ahrpd0211a1zd
Kailas cheyyarthala dhanuvachapuram trivandrum kerala india
Ph:[protected]
Email id:[protected]@gmail.com

Product come about 3 weeks after the purchase and worked for 17 days in total. After that only 1 led flashes constandly and does not power anymore any device nor itself. Aliexpress buyer protection is no longer valid and when I contacted the customer support they told me that since the led flashes in the videos I provided, all is good. They just overlooked the fact that in the videos it does not charge my notebook nor that the led is stuck and flashes all the time. Bad, really bad customer support. I have made more than 135+ transactions within aliexpress and it was the first time I have contacted customer support, I am really disappointed with their attitude towards me. I will probably stop using Aliexpress and move to eBay again, thus they have better aftersales policy and I feel safer shopping from there.

order ID: [protected]
Service No. is:#CaseNo:[protected]#

PS: I will provide bellow all the conversation I had via chat on aliexpress and the links with the videos I provided.
Conversation:
https://drive.google.com/file/d/1eu_emVEnTUS2NUQ_MR-jQMJD9_oXBCeP/view?usp=shari...⇄
Videos:
https://drive.google.com/open?id=15iW-e7sh2Lxa-E71ONF15mqkg6H3c5cZ
https://drive.google.com/open?id=15q0FBxv44iYnPQnmh84XM6bgX_ldpOxT
https://drive.google.com/open?id=1X5R3LqdrlgDtKhnqwmXAS81f9fnTZCTl

I purchased good order id:[protected] but immediately i know that's not what i wanted. I don't want a cover but a cushion. Then i canceled order 10 mins after purchased.
But the system is didn't work that well. The seller ignore my request by give accuse that she didn't see my cancellation request. She instead sent out the good to me immediately. I raise message to her that i want to cancel the order but the seller ignore and ask me to accept good and pay money.
1. How can i cancel this order?
2. How can i refund my money back?
3. How can misbehave seller can get warning?

I ordered a product from aliexpress order id [protected] 2 months back and.GATI was the logistics id[protected] they never contacted me or i couldn't get the product or refund now all they saying are lame excuses for not getting me my money.

It ususally takes aroound 20 days for the product to reach as is from out of country.So i waited around 20 days as said by the aliexpress portal and when i contacted the seller all they were telling was the product reach your near by post office and provided me with number.when i contacted the number was not reachable and when i said to seller he said go contact with customs and keep on doing that for 2 months.

As aliexpress policy if i didnt recieve the product in 15 days after buyer protection am getting full refundbut in my case i haven't got my money or the product.kindly help me with the same.:(