Ali Express Complaints & Reviews

I am writing to complain about Aliexpress's manner of business translation. I am an average commoner and have been buying items in ali express since the pandemic. Recently, I have make a purchase on this order number [protected]. I have purchased the items in my country's denomination dollars and amount to162.61. However Aliexpress London charged me 164.24 .
I have spoken to the customer service person Caroline who would only apologize and said she has done her best and requested me to accept the exchange rate and would do no more for me. How could this be ? I have purchased the items in my country's denomination dollars and paid the exact 162.61 according to various vendor pricing provided and why is that Aliexpress such a big multi billion company, wanting to take more of my money than required ??. This is totally unacceptable when Caroline requested me to accept the difference. I request to speak to a manager and Temraz came online, Termraz insist that I produce a bank statement to justify that ALi express london has charged me 164.24 and I then did a screenshot and sent to her but she refuse to accept it, She insist that I produce a bank statement. Which I do not have at the moment and further it takes a few days to have a bank statement and I have to just gather all this just because a big company wants to charge me extra. This is so much of a cheat. I have instead asked her to check with her own company Ali express london for the additional charge and she insisted on a bank statement.
I am surprised buying from Aliexpress is such a hassle and being cheated for additional 1.63 and still need to get proof to certify myself. I am sure my friends and family will like to know how inconvenient and unfair it is to buy from Ali express.
Ali express should instead check with your own company to see if Ali express has indeed charged me extra 1.63 that make up to 164.24 instead o162.61. Please be very professional and customer centric so that we could come back and buy again from Aliexpress. Please note a screenshot of my bank statement is provided to Temraz but she refuses to accept it and rudely asks me to "end customer service" if I don't have another question for her. Unprofessional!!!
I told her she needs to check with her own bank for the additional charge, which is unjust, unethical and revert with a refund by 23rd Feb. This is so unpleasant, unprofessional and unethical of these two customer representatives that rudely request me to accept the additional charge and refuse my bank statement but inreturn demand me to contact my bank for Ali express's convenience in this matter. Totally uncalled for such a big multinational tech company that wants to scam me more than it agreed on when placing an order.

Consumer Electronics world Store
Beware of cheaters! You will not receive the ordered product and no refund. Just empty promises. Remember the name of this store!

My order number was: [protected]

The order was two gamepads, made on 12/16/2021, which came defective.
One of them had the L1 and R1 buttons broken, and in the other, the mini-USB input didn't work.
I contacted the seller and sent pictures of the issues, but they required a video to prove it. I refused to upload the video
because I didn't have a way to do it, and opened a dispute.
Then the Aliexpress website intervened and asked me for a video. I asked a friend of mine for a webcam to take the video, and I sent it.
The Aliexpress website proved me right and determined in an email sent to me, the following: "Final resolution: Return goods Full refund
31.91 EUR ( Seller pays the returning shipping fee)"
This was determined with both gamepads. I contacted the seller for him to pay for the return of the products, but the seller
said that I would have to pay the return. The cheapest return I can managed was €118.36 for an order that cost me €63.82 (€31.91 times two gamepads).
I contacted the seller about this and got no response.
In view of this, I proposed to the seller to keep both gamepads, and use the pieces from one of them to fix the other, which was possible.
For this, I proposed that the seller, DDP Global E-tech Product Store, refund me €31.91, corresponding to one of the gamepads, which I would
have to disassemble. So far I have not received any response from the DDP Global E-tech Product Store, and the Aliexpress site has already
closed me a dispute with respect to one of the gamepads, and already released the payment to the seller.
I ask myself: am I going to run out of money and without gamepads about something I wasn't to blame? Is there anything I can do?

I bought an item an it came with one peace of it missing.

i tried to talk to the seller and other channels in the app and the seller asked me to not open a dispute and didn´t resolve the problem.

i tried to talk to aliexpress and they ask me to talk to the seller again

I bought it twenty months ago and received only 5 of my orders. For the rest of them that I followed up, they told me that it is related to the seller, post and customs.But now the orders have been returned to the sellers, but no one is responsible for this scandal. I can not open a lawsuit and the seller does not respond and says to act according to the order.I have not been able to get my money back yet. Is there really no management?

The seller took my money and is not giving me back because the package did not make it back to him. I have refused the package at customs and now, it says the buyer protection time is over! So i do not have product and i do not have my money, 60 usd!
The seller is terrible! They do not understand a word I say! Order number is attached in the photo, says SIPARIS NO.

AliExpress is one of the most crooked websites I have run across, ever.
AliExpress representatives are not any good to protect you, get your money back, or hold the dishonest sellers accountable either in any regard.

You can open a dispute, but don’t expect a full refund, they have only gave me 70 per cent of my money. They are lighting quick to take your money and as slow as molasses to process any type of refund..

AliExpress will protect some of the dishonest sellers and you’ll be lucky to get a partial refund of your purchase amount, if anything at all.

I placed an order for 2 pair of sneakers from Datong shoe store from Aliexpress for $45.53. My order number is : [protected]. Seller sent me wrong shoe models. I open a dispute with Aliexpress and sending in 3 pictures as evidence. The first 2 pictures are original pictures the seller posted in his listing. The 3rd picture depict the shoes I received. I ordered shoe from picture A and seller sent me shoe from pictures B. Aliexpress admits seller did send me wrong shoe style then they add because the shoe color are right (?) I will only entitle a partial refund of $9.11. A $9.11 refunded for $45.53 two pair of wrong shoes models? Aliexpress dispute team must be a very sick people. Aliexpress buyer protection is also a very sick scheme. Aliexpress dispute team also said If I want a full refund I have to ship the shoes back to China. Aliexpress is very sick place: they protect their sellers not buyers, and Aliexpress dispute team are a bunch of sick crooks who try to rip off buyers no matter what happens. I'm looking to appeal this case on other venues such as Aliexpress on BBB, Aliexpress on Facebook, Alibaba on BBB, Alibaba on Facebook, Washington buyer protection agency and on other venues such as complaintsboard.com, trustpilot.com, aliexpress.pissedconsumer.com, sitejabber.com, resellerratings.com, ripoffreport.com etc.. I like everybody to knows Aliexpress buyer protection is a very sick scheme scam and aliexpress dispute team are a bunch of sick trained crooks who try to rip off buyers no matter what happens

On 27.08.21 I ordered a yoga mat for 34.65 usd (order [protected]). It arrived on 04.11.2021 damaged and ripped. I opened a dispute asking for refund and returning the item if seller covers return shipping. Aliexpress offered me 6 usd partial refund which I refused as I wished full money refund. The seller contacted mme and said no return needed, to keep it, and refunded me 6 usd and dispute was finished. But this is not what I wanted! I contacted customer service several time and every time they answer:

"From the dispute, as the goods still have certain value, we can only give you partial refund as option 1, hope you can understand. ( buyer couldn't provide further effective evidence, we could not raise the refund rate.)We sincerely feel sorry that you did not choose the solution: return the goods for full refund.

【Suggestion】：Now the payment has been released. The best solution for you is to contact seller and get a new solution, We highly recommend you could communicate with seller regarding your return or refund. Your kind understanding will be appreciated."

This is reficulous! They don't want to take responsibility!!

Hi, I've been shopping on AliExpress from overseas a skin 21.08.2021 Turkey Customs tracking number sent with the order number on [protected] 24.08.2021 lp[protected] 31.08.2021 no disclosure was made since to me since Istanbul is seen in both the phone and the customs directorate Directorate of Customs tracking number postal LP[protected] what, I asked myself go you can't know where this number is from trackin17 takipsiz they have been sent to follow them from the site should give you another number he said I did with LP[protected] is takipsiz there are no results i have been requesting a refund from aliexpress for 2 months they do not refund my money i gave 1, 167.00 pounds of money 210 pounds of si customs duty and sent without tracking please help them return my money

Your members done fraud on orders they said complete 30 orders or 20 then so on and took 2.5 lacks rs i need my money back from ali express that was your site not anyone else i need it back i have lodge complaint againt site and your employess with ceo

There is a site for part time jobs in Ali express. They are initially making us to top up money and provide comission. They have asked me to top up 10, 000 and robbed 43, 000 rs of mine. I want my money back. Worst people and they belong to China. If you don't have money better go beg for money instead of looting like this.

I was told that I will be provided part time job by Ali express team. It's like we spend our money but orders in AliExpress and get comission. Later they told me buy products for 10, 000 and I was told that I will be provided with 30, 000 . Then they were keeping on forcing me to buy orders and they have stolen my money. This was done by a china person . Please be aware that they tell one and cheat others .

Complaint about Poruis Featured Watches Store
Order Date: 25/06/2021 17:08
Order ID: [protected]
SKMEI Elegant Mechanical Mens Watch Style 4

This firm sent me a defective Skmei watch - the watch had fallen off and one of the dial hands had fallen off. Contacted Ali Express who logged a dispute but it was closed before I had the opportunity to return the watch. I did return this watch on 19th July 2021 (see attached photo) but have not received any refund whatsoever. Also, trying to communicate with Poruis Featured Watches Store is hugely frustrating, as they only seem to offer an automated response which resolves nothing at all!
I demand a FULL REFUND including my postage costs of £5.70, and the watch cost of £18.99 - TOTAL = £24.69 as soon as possible, as I have been sent defective goods totally unfit for purpose and also had to put up with sub-standard customer service, resulting in having to make this complaint.
I will not stop until the refund is obtained, so hope for a swift resolution.

Thank you,
Stephen Horrocks

Hello,

I file a complaint against seller OUKITEL Official Store
I placed order number [protected] on August 2
Paid immediately and so far the seller did not send the ordered item.
In my opinion a seller should not place an order on your platform
while he has no stock and send it much, very much later.
Please warn this seller and urge him to send the item as soon as possible.
Thank you

kind regards

Gerard van der Vorst

The product was without any packaging standards just put it a broken plate . Duty was not paid back to me. Its been 5 6 months but it is a deterrent to not buy from them because they scam people

Order no price
[protected] $3.22
[protected] $1.61
[protected] $3.22
[protected] $2.08
[protected] $1.97

A lot of packages are missing lately... is it my fault?

I ordered 2 bracelets on 17th november 2020 it was supposed to deliver by February 2021 but I haven't received my ordered yet please take an action to the star which didn't provide me my order even after paying the whole amount

I ordered 3 different products as I described below. But I haven't received yet. I tried to contact seller and aliexpress but no one help me out. So I raise complaint here. I share my Order Id Detail...

1. Order id - [protected]
2. Order id - [protected]
3. Order id - [protected]
My registered Email id on aliexpress : [protected]@gmail.com

My package has not been delivered by India post office

I did not receive my product when I tried contacting the seller they told me to contact local post when I went there they told me the order has been delivered...
but I did not receive...and they didnot help me
I filed a dispute they said they can’t do anything
They asked me to prove...
How can I prove I didnot receive the parcel ?
You guys show me the proof or signature showing you have delivered to my address...
My order no is [protected]