Amazon India Complaints & Reviews

Dear team

I was purchased Bluetooth neckband Sony wi xb400 wireless extra bass in ear headphones amount of 2790 and I orderd date 18feb 2022 from @amazon app and I received damaged alredy seal open box I open the box in front of courier boy and box is empty and call the amazon team immediately and then they forward the call to the investigation team.. Then they said leave the courier boy and we accept your complain.. After 30min i call again them and then they said we deliver correct product and we are not responsible for this incidece... And we are not giving you any refund or replacement. So pls help me sir

Please find the attachment

Amazon ID [protected]@gmail.com

Mobile no[protected]

Thanks regards

Saurabh Kumar saini

Dear Sir

We have ordered the following article but we don't have received for the reason of erroneous shipping address mentioned. Hence please refund the amount immediately

order No[protected] dated 25.12.2021 amount Rs.245/-.

Kindly refund the amount immediately

regards
S.C.Dinakaran
[protected]

The item was delivered without tag at first place and delivery boy refused to take it back. The items has worst quality not as what was shown in the photo.

Amazon has worst customer service no number to reach them and they are very rude. I want refund at any cost.

My email id is -- [protected]@gmail.com...
RRF number is 3000512032203215860797 for both the items
Amount of items is 259 rupees and second is 269 rupees ...
order id[protected]-1574746
order total is 528 rupees
order date is[protected] ; ; order return on[protected]
the product id two anni designer women pure chiffon sarees ...

I request to amazon india please refund my money as early as possible because i have done 20 calls to customer care of amazon but i did;nt got the full inforamtion of my refund ...

Thank you !!

Hello,

My order number is[protected]. Please check and refund the balance as soon as possible as I have returned the product.

Pleas let me know if you need more information.

I Am a Prime member and I was supposed to get the product delivered within the said time limit. I have ordered this product and it was supposed to deliver between 09.00 PM IST to 11.00 PM IST today(24-Feb-2022). But the product remains undelivered. There were no calls or SMS from the Delivery executive regarding the delivery but still, the person marked the product as undelivered. Is this the Amazon service standard?

For Reporting this issue I have contacted the customer care person, Mr.Ashish, on-call. But that was again the biggest disappointment of customer service.
The customer service person has tried to reach the Delivery executive but he is even not able to connect with the Delivery person.-And the Customer care Person said he can refund the amount. Without even identifying what is the issue he is ready to give a refund and without understanding the customer's issue he can directly provide only a refund and he is said he doesn't have any other option.

When I have asked to raise a ticket on this issue to Mr.Ashish (Amazon customer care agent) he said, he can't raise an issue for this kind of issue. The Product itself is not delivered and what kind of issue then amazon will raise the ticket? and I have even asked to connect with a senior excitive who can understand the issue help me with that, He said there are no session customer care executives working in amazon during the Night hours. Is the kind of customer care service amazon provides and expects the customer to order through amazon.com.

Moreover this 2nd time - I am facing the same issue where the team did not deliver and your executive marked it as delivered, Even for that I have raised the issue but there was no response from Amazon apart from the refund.

I Am very much disappointed with Amazon's delivery and customer care services. Amazon has not followed the delivery timeline and I need compensation for not delivering the product. And also the website should change from Delivered to Not delivered as the product is not delivered.

After reporting this issue on Amazon. I have not received any call or email for updating the issue raised. And I have context again the amazon customer service on chat and the person has given information that product was not delivered on scheduled time due to transportation issue and its marked as delivered due to technical issues.

There are no proper responses or proper follow-up from amazon regarding my concerns raised. I need an update on my below concerns.

I need the email with communication we had regarding the below

The Product was supposed to deliver last night between 9.00 Pm to 11.00 PM. But the team not delivered - Why?
When will I get the product which I have ordered?
When the item not delivered- Why it's marked as delivered?
If there is a transportation issue and if the item is not delivered. Why there was no information to me regarding the delivery.
When will be the compensation will proceed for not delivering the product and marked it as delivered?

I had bought a weighing machine which I returned on 7/2/22 and wanted the refund in my bank account. I got a mail from amazon indicating refund has been initiated and contact bank's customer care in case of any issue. After many days of wait, I have not got the refund. Bank's customer care wants me to contact amazon customer care and vice versa while the issue is still unresolved.
My order ID was..[protected]-1016316.
Refund reference number was..[protected].

My Product is stuck at tmo Mumbai from 22/002/2022
Status:Item Dispatched

I ordered 1 tally counter machine rs. 100 on 29 Nov 2021 and in portal showing that order will delivered on 04dec - 08 dec but till today date 21 feb 2022 even i did'nt received my order or either refund seriously its very fake company like seriously they don't even provide the details or anything very very bad company want my refund as soon as possible.

Respected Sir/ Madam,
This is the reference of the order number[protected] placed on 11/02/2022 of product JBL Charge 5. I received the wrong product in the delivery made on (13/02/2022). This ordered return dated 16/02/2022. Therefore I am returning the order and request you to kindly send me refund at the earliest. i'm very disappointed with this order.I hope you will take immediate action.

I purchased realme 2 pro smart watch from @amazon app and i received titan analog watch in that box... I open the box in front of courier boy and call the amazon team immediately and then they forward the call to the investigation team.. Then they said leave the courier boy and we accept your complain.. After 30min i call again them and then they said we deliver correct product and we are not responsible for this incidece... And we are not...

I place a return request to amazon india on 15th of feb 2022 they but after that they are not picking up product they harrased me now i want compensation for harassed me

Dear Amazon team

I Binod Kumar Rout brought to your kind notice that my daughter had ordered two books MTG fingertips of physics and chemistry for INR 950 through order no[protected]. The said order was paid on Cash. On 1st attempt we received two books of Chemistry and Biology. Then we spoke to your office to deliver correct items of Physics and Chemistry. On the second attempt we received Physics of 2022 edition and Chemistry of 2020 edition. Again we spoke to your officer to provide new edition of 2022 books but they shown inability to provide. On 8th Feb'22 we returned the defective book to your delivery partner and they offered a refund to this effect with a promise that the refund will be done in 10 business working days. However regrettably the said refund is not yet made by Amazon though 10 business days have gone by.

Please let me know why my money is not yet refunded and how much time is required ?

I purchased a blanket but due to defective i returned the same on 25/12/21 but the amount was not received till date. The amazon told that they initiated the refund into my bank account but bank told that the amount was returned to amazon due to some technical issue in account number. The bank also send a mail that was forwarded to amazon but the company told that they havent received any amount from bank. pls help me and do the needful asap

On 19th feb- I have ordered two time with amazon pay later but order was on hold
order no is[protected] and[protected]
So, I have ordered with regular payment mode with order number.[protected].

On 20th feb I found that both order which was on hold has been processed with Pay on delivery mode.
So i called customer care and canceled both order as well another order which was problematic. They confirmed me that order has been canceled.

But on 23th feb they have delivered the order. When I denied to receive the order they pressurized and delivered by saying excuses.

When I called customer care for raising a complaint why they delivered this order, they saying sorry. That's it.

One of a bad experience with Amazon.

Hi Team,

I was using my account with mobile number [protected] and now I am not able to you it.

Please activate my account as soon as possible.

Thanks & Regards,
Manav mandal
Mob- [protected]

Order id[protected] returned to Amazon but refund not received. Customer service team just gives promises but no solution. Its been 21 days since the return been done. Pls help.

I have ordered a mobile One Plus 9 5G on exchange scheme
of my earlier mobile Redmi 9 prime in very good condition.
Since your delivery is committed before 9 pm on Tuesday 22nd Feb 2022 I have deleted all data, from the mobile, ready for exchange.
But your delivery person is unable to verify the details.
In this process, I am suffering a lot, without a phone. I am unable to convince him with facts or information. Kindly note that I am a very genuine prime customer of amazon. Kindly sort out the issue immediately. Regards

Md Nazir

I have bought three products 55inch Sony Bravia TV, IFB microwave and IFB washing machine during Diwali sales in 2021 from Amazon under no cost EMI sales offer. But Amazon backtracked from its promise of no cost EMI on Sony TV and IFB microwave. My order no. is #[protected] They created a ticket no. ddcfada3-519d-47d3-ade1-bffd9a6f5bd8 and referred the matter to payment team and told me there was no offer of no cost EMI on these two products.
I asked them to show me the Diwali sales page offer of these two products but they denied. This shows something fishy is there that shows my grievance is genuine.
They are denying me my rightful due and mentally harassing me and monetarily cheating and laundering me.
I hope u will coerce them and help me get my rightful due.
Warm Regards,
Nawansh Singla
[protected]

Refer to tracking ID:[protected]
Order no[protected]
Description: Echo Dot (4th Gen, 2020 release) with clock | Next generation smart speaker with powerful bass, LED display and Alexa (Blue)
order date 19 Feb 22
Amount : INR 5250.00

on 20 th Feb 22 Message of Item out for order was recieved. But at 1340 a message, the status shown as delivered.

At that time we were not at home (delivery address). If the item is handed over to some other person, he have to call us and inform and take affirmation.

i am subscriber of prime amazon. so its loss of money and time due this error. I am leaving Hyderabad for 02 months. So what is the solution. and 02 days continuosly ringing up amazon customer service, to get assurance (We are seeing into it)