Amazon India Complaints & Reviews

Good evening to whoever this may concern I bought an American tourists 67cm suitcase ( lime colour ) and received a black American tourister i called Amazon for a exchange they assured me 3 times they will send someone to pick it up but no one came and said return rejected and 4th time they assured someone will come and again no one came this time saying customer rejected which isn't true now they are telling me after 4 times they can't exchange or refund which isn't fair as no one has come to collect it and i paid for Lime colour which was only showing in Amazon and they sending me a Balck isn't fair and totally unprofessional.. my order number is[protected] ) date of purchase is 16/09/2024 i went to the police station to make a complaint and was told to make a complaint in this site so I'm doing so please look into this and hope you can help me out as I don't know what I can do cause on call they just telling me we can't help and cutting the call

Dear sir,

Order Number:[protected]
Order Date: 26.09.2024
Date of receival -28.09.2024

Issue : We have order Dell 15 Thin & Light Laptop, AMD R3-7320U Processor,
8GB + 512GB SSD, 15.6" (39.62cm) FHD 120Hz 250 nits
Display, Radeon Graphics, Windows 11 + MSO'21, 15
Month McAfee Antivirus, Black, 1.67kg | B0D839SBQL (
B0D839SBQL )
HSN:84713010

Amount ₹32, 990.00

but we have received Wrong item A LG tv 24 Inch with a bill of refurbised laptop from same seller,

We have called customer services multiple time first they are saying yes there is some problem and we have raise requiest from their side not ours and after 2 day they said their investigation is over and closed .

Attaching all available documents
1. Photos of bill,
2. Bill
2. Video recording

I need resolution, help me to return the product and provide the same product as per order, AMazon customer service is not helping

Dear Sir/Ma'am,

I hope this message finds you well.

My name is Sougata Mahanta, and I reside in West Bengal, India.

I ordered a BOSCH washing machine (Model Number: WAJ2826BIN Series 4) from Amazon India on September 26, 2024 (Order Number:[protected]. Unfortunately, I received a Series 2 model instead of the Series 4 model on September 29, 2024. After verifying online, I found no Series 2 product under this model number. A technician who contacted me for installation confirmed that this model is designated for Series 4.

On September 29, 2024, I contacted Amazon India to request a replacement. They advised me to call back on October 1, 2024. When I did, my call was transferred among 8 to 9 representatives, who repeatedly asked for the same information. Despite being on hold for over 45 minutes, I did not receive a satisfactory resolution. I was then told to call again on October 5, 2024.

I am concerned that Amazon will not resolve this issue. Therefore, I kindly request your intervention to take action against Amazon India regarding this matter.

Thank you for your attention to this complaint.

Sincerely,
Sougata Mahanta

I order Vinod Roma Stainless Steel Saucepot from amazon. It came under 10 days return policy. When i tried to return, nobody came to pickup. I raised pickup 4 times after each cancelation i had to call amazon customer care and they keep telling me it will get picked up next day. After 2 weeks of back and forth amazon told me they had done internal investigation about the issue and reached to a conclusion (which they cannot share) that they cannot do any refund/return/replace on this product.
Amazon keep giving false information that they have spoken to delivery partner and he will pickup soon. No body came to pickup and the delivery guy just marked it as "pickup failed, customer refused the item".

I returned an item over two weeks ago, but the tracking now shows it as "lost in transit." Despite this, I still haven't.
Order date
21-Aug-2024
Order #
[protected]
Order total
Rs. 593.38 (3 items)

Complaint Details:

Issue:
I am filing this complaint against Amazon India due to the repeated delivery of incorrect and inferior products and the refusal to provide a refund or replacement for the following orders:

Order #[protected]Original Order)
Order #[protected]Replacement Order)

Despite receiving the wrong product twice, Amazon has denied my refund request based on a flawed investigation. The product I received does not match the description, specifications, or images on the product page, and the quality is significantly lower than advertised.
Key Discrepancies:

Delivered Product: The product I received has 6 smaller fans.
Product Shown on Amazon: The product listed on the Amazon page has 3 bigger fans, 2 medium-sized fans, and 1 small fan, as indicated in both the images and specifications.

I have provided Amazon with clear photographic evidence showing the differences between the product delivered and the product listed on their platform. However, despite multiple follow-ups and reminders, I have not received any meaningful resolution. Instead, I received a response stating that no refund or replacement will be provided based on their investigation, which contradicts the evidence I have provided.
Action Requested:

I request the immediate intervention of consumer protection authorities to:

Ensure that Amazon India issues a full refund for both orders.
Investigate the company's handling of this case and its refusal to provide proper customer service.

I have attached the necessary documents, including photos of the product delivered, product images from the Amazon page, and the email communications with Amazon India, for your review.

I trust that this platform will assist in resolving this issue and hold Amazon accountable for their failure to provide the advertised product.

Thank you.

I am writing to bring to your attention an issue regarding an order from Amazon.
Order Number:[protected]
Product Ordered: Techno Mobile
Product Received: old/Used Power Bank

Despite contacting customer service regarding this mistake, I was informed that my refund request was denied. I am very disappointed with this outcome, as I followed the necessary steps for returning the incorrect item and was expecting a fair resolution.

I kindly request that this issue be reviewed and that my refund or exchange be processed promptly. I have always had positive experiences with Amazon, and I trust that this situation can be resolved quickly and fairly.

I ordered a smartphone through Amazon. I received it on 3rd Sep. I was not at home so my mother accepted it. Usually online retailers deliver the smartphones and other expensive items with open box delivery and make a video for the same. But this time it was not the case. My mother asked the delivery guy for the same. But he took the OTP and just gave her that. I asked my mom to not open the package as I knew there must be some kind of issue with it because of the delivery guy behaviour. When I reached home around 12 midnight. I opened the box with my video camera on. The outer box seemed a little bit old but I did not make a huge deal out of it. Overall the phone seemed okay until I switched it on. As soon as I switched on the phone and restore my data with my google id. The phone started glitching. On the left bottom corner there was a screen glitch. At the same moment I initiated the technical support and asked for a phone checkup. The technician from Amazon was supposed to come at my place to check the phone. But he called me and asked for the phone pictures to check if it has been damaged or not. I shared the same on call. He asked me to do some trouble shooting still the phone was having issues. Also the phone overheats whenever I put it on charger. I told technician about it lagging, glitching and overheating even after doing basic troubleshooting. He told me that he would be creating a replacement order on return. I agreed to it because the phone was not upto my expectations. But then there was no updated of replacement order on amazon app and the technician was not picking up my calls. I called amazon customer service they told me that they would be escalating my concern to their investigation department as one of the accessory item was also Missing from the package (which was not my concern as I was focused on the defective mobile). They asked me to wait for five days. As the return window was going to expire, I asked the agent if I could still return the item for the replacement, she said yes I'd be receiving the refund or replacement even the return window is expired. In the mid of these five days I received an email from their specialist team that i can not receive any kind of help as my package was not DAMAGED. It was never damaged, it was defective. I contacted amazon, they asked me to wait until the 5 days are over. When the 5 days ended I contacted them and they told that my request has been rejected from their investigation team.
I know the reason why they rejected it because amazon customer service didn't share the whole concern. My concern was defective item and they kept me going back and forth. It has been ten days and still I have to use this faulty phone.
I got it checked with realme service center and they are saying that this product has been tampered by the seller (amazon). So they are asking for money and it is not sure if it will be working well. I have wasted 15, 500 rupees on a defective old item. Which works poorly. And amazon customer service has just kept me in loop without sharing any resolution or helping me out. Two agents promised replacement, made fals promises but still amazon fid not take any action for the same. Amazon is just here scamming people.

We asked to delivery boy to check the product which he is picking up.
He said yes this is right product.
Today we came to know he picked up wrobg product from home.
Now customer executive are saying as product picked up from ur end... u are responsible for it... but why.
Like this any delivery boy will take any product.
Who is responsible for this?
Till now I have not face such issue.. every time pick up men always check product image than pick the product.
Inspite of this when I said to returned that product... customer executive said its not possible... we are not asking money from the product which has been picked up... we r asking from product.. its not of small amoint its of costing 3500...
Due to delivery boy mistake I will not able to return that product to other social medial platform site... I have to bear loss of 3500... inspite of fact I dont like prpduct.
Still customer executive of amazon not agreeeing for reship of that product to me...
Solve this issue asap...
Order no[protected]

I had ordered a hard drive on amazon on 12.08.24 which was delivered on 14.08.24. The drive however was not working and after initial tries and following the trouble shooting steps on seagate website, when I reached out to amazon, it directed me to the support team of the manufacturer Seagate. On sharing details and picture of the product I was told that this is not a Seagate product because it did not have label. Now I am stuck with a fake product after paying 10k.

I want the money to be refunded, along with a penalty for sending a fake product.

I recevied call from amazonestore logistic to open delivery store franchise.
They first ask for 15500 ruppees on the name of registration changes which I paid on account
A/C Holder- AMAZONPVT.LTD.
A/c No. : [protected]
IFSC Code : KKBK0007494
Branch Name : HI TECH CITY
Bank Name: KOTAK MAHINDRA BANK
Handling Officer : Ms. PUNAM

After registration complete they provide me usename/pasword...

I ordered 4 bedsheets through amazon. The seller partner Rajasthani Print (contact no was not available in amazon app). Amazon delivered only 1 bedsheet rest three were not in the package.

Upon repeated follow up and complaint amazon is saying every thing was good hence there won't be any refund or sending missing items. They also refusing to help further and take any escalation. Customer care is denying to connect me with their supervisors. After that calls are getting disconnected stating server unavailable.

Looking forward immediate action.

I got an online job from Amazon online mall task platform and I was told to recharge to complete a task which I recharge 1000 which I did and completed the task and was ask to recharge 9578 again which I did and completed another task after that I was told to recharge 15100 to complete the last Task I and recharge it before i was now told to recharge 211700 which I don't even have so I loan in a bank to have that money still i did not get any penny . I had to seek answers to get my money back . They assisted me on steps to get my money back . You can also use teelegram to reach her @ Purnimabarik .Stay way from amazon task mall of any kind

Product got delivered in unsealed form on 21st August 2024. Make complaint to them over the call, they launched their supposedly internal investigation, which according to them 3 days. I on the other hand has to throw out the product because i couldn't use. They didn't told they will be picking it up or anything like that. Now since i couldn't return the product they can't return my refund as well. How pathetic of them. Usually with damaged product they do not pick up the said item. Now everytime, you contact them you will be hearing new new policies or rules from their end to puzzle or harass the customers for their money.

I returned an item over two weeks ago, but the tracking now shows it as "lost in transit." Despite this, I still haven't received my refund.
Thank you for your prompt attention to this matter.

Sarah from Amazon Task Mall reached out to me and stole about 7000 USD of my hard-earned money. Fortunately, I was able to contact Crypto House on telegram: octafexrecoveryexpert The money was refunded by them. Their assistance is available, but Amazon Task Mall won't reimburse you.

I ordered 3 pieces of Jockey 1615 (2 white and 1 black) from Amazon on 16-Aug-2024. The package was delivered to me on 18-Aug-2024 but it had just on piece (white). I mean rather then getting 3 pieces, I only got one.
A complaint for this issue was raised with Amazon as soon as the package was delivered on 18-Aug-2024 and I was told that the same will be resolved by 23-Aug-2024. Nobody reached out to for any clarifications and when I reached out to Amazon for follow-up on 24-Aug-2024, they said the complaint has been closed with status as "No further action/ clarification possible".
Also the customer care guy said that I am a liar, so I also want to file a defamation case against Amazon.
I want Refund of ~ Rs. 1258 or re-shipping of one white + one black Jockey 1615 34C + compensation for the stress and defamation

Order #[protected]
Order #[protected]

i have placed a order on 23rd and and they give delivery time is 24th Aug 6 to 10 AM .For the fastest delivery i will take amazon prime subcription of rs 399. after that i call so many time to customer support for delivered my product they not resolved only saying that wait .After taking 399 for prime subcription resion for fastest delivery, they not delivered at all 24 th aug till now . i want refund 399 rs because they not delivered on time only take 399 rs for prime subcription...
when i asking for delivery partner contact number they not provide me . pls take necessary action and not cheated any customers as miss selling

I am writing to file a formal complaint regarding the extremely poor service I have experienced with Amazon India. I purchased a power bank that turned out to be defective. Within the return period, I submitted a request for the product to be picked up and a refund to be issued. However, no one came to pick up the item.

I contacted Amazon customer care, and they reinitiated the return request. This process was repeated four times in total, but each time, the pickup did not happen. When I called Amazon customer support again to inquire about the next steps for the refund, I was shocked to be informed that it would not be possible to process the return or refund.

When I asked for a reason, I was told that their "investigating team" reported that the return process was canceled by me. This claim is completely false, as no one ever came to pick up the item, so how could I cancel it? I repeatedly informed Amazon customer care that I had not received any notification about the pickup, and I even requested that they provide an OTP for verification purposes if someone came for the pickup. However, I never received any such information or OTP from Amazon.

This entire experience has left me deeply frustrated. I have been a loyal customer of Amazon, having purchased many items in the past, and I have never returned a product without a valid reason. My purchase history can easily confirm this.

Now, I feel compelled to escalate this matter and seek justice. I request that this complaint be taken seriously and that appropriate action be taken against Amazon India for their unprofessional and deceptive practices. As an honest Indian citizen and a taxpayer, I expect my concerns to be addressed by the relevant consumer authorities.

I am not seeking money or a refund at this point; I am simply asking for justice. If companies like Amazon are allowed to operate in this manner without accountability, it sets a dangerous precedent for online commerce in India.

Thank you for your attention to this matter. I look forward to a prompt and fair resolution.

I, being a member of Amazon Prime, would like to draw your kind attention towards the deteriorating customer service of Amazon India due to some dishonest, unprincipled and dodgy Delivery Associates as well as the loopholes in your grievance redressal mechanism.

If a company tries to hide itself as against resolving the issues being faced by the customers, it is an established fact that principles of natural justice are being denied, apart from the rules and regulations, which are put in place for the safeguard of the Consumers. Individually, some of the issues faced by me are as under, among others :

(i) Cancellation of the orders by the Delivery Associates on their own without the information to/consent of the customers.

(ii) Marking the orders as “Delivered
” by the Delivery Associates without delivering it to the customer.

(iii) One more “classic” incidence was experienced wherein the return packet was picked up by your Delivery Associate which did not reach at your end and refund was processed only after a probe was conducted by Amazon, which took approximately 15 days. That process in itself was a harassment wherein I had to call Customer Service many times and to wait endlessly for long time as much as 40 minutes as if the Amazon is of the opinion that Customers are made to suffer and they are duty bound to spend hours for the resolution of their grievances.

(iv) At Amazon, delivery of orders to customers is left on the “pleasure” of Delivery Associates to deliver it as per their convenience and sometimes on the pleasure of Seller and they can refuse to deliver.

Time and again, I have brought these issues to the fore. It is really unfortunate that right from the level of Customer Service Executive to the Escalation mechanism do not work at all. Once I had taken up the issue to Grievance Officer too, but to no avail. In my recent orders, same is the situation when two of my orders have been cancelled out of which one was under “one day delivery” being a member of Amazon Prime. It is an irony, that most of such incidents happen with “one day delivery” orders, otherwise claimed as a benefit to a Member of Amazon Prime, among others. Apparently, purpose of being a member of Amazon Prime got defeated.

Such incidents not only harass customers but also bring disrepute to your organization having international footprints. I hope that such elements will be dealt with an iron hand, but have less faith that anything positive is going to be achieved soon. it is once again requested that the issues raised may please be probed thoroughly to reaffirm the dwindling faith in Amazon’s claim of being “earth’s most customer centric company”.