Amazon India Complaints & Reviews

I, a Prime member of Amazon India, am filing this complaint due to a failure in the delivery of my order and the extremely poor customer service I have received throughout this process.

1. Order Not Delivered: On 5th October 2024, I placed an order, expecting Prime-level delivery service. On 6th October 2024, the delivery agent arrived but refused to deliver my product because the lift in my building was not working. Despite the agent being fully capable of delivering the product to my 3rd-floor apartment, he left without completing the delivery.

2. Multiple Unfulfilled Assurances: After contacting Amazon customer support multiple times, I was repeatedly assured the product would be delivered, but this did not happen. Despite being promised that action would be taken against the delivery agent, no update or resolution was provided.

3. Dismissive Specialist Team Response: After several calls, chats, and contacting Amazon via Twitter, I was connected to a customer service specialist on 13th October 2024, who rudely claimed that the product had been delivered, despite the fact that I have CCTV footage clearly showing the delivery agent leaving without delivering the product.

4. Unacceptable Customer Service: The customer service I received was unprofessional and dismissive. The specialist team insisted that their resolution was final and refused to take any further action, completely ignoring the evidence I provided. As a Prime member, this treatment is unacceptable.

I am seeking immediate action to deliver my product as originally promised, not a refund. I expect Amazon to honor their obligations and provide the service I have paid for.

Dear Consumer Grievance Cell,

I would like to formally lodge a complaint against Amazon for refusing to process the return and refund of a faulty product I purchased, despite multiple attempts to resolve the issue through their customer service and escalation channels.

Here are the details of my case:

Order Details: Lenovo (Renewed) ThinkCentre M700 Desktop Mini PC
Order Number:[protected]br...

I have purchased Samsung galaxy phone from Amazon, it is out for delivery since 4 days, and all days delivery boy comes and say he doesn’t know the process of exchange and could not deliver even when I asked on 3rd day that I will pay the difference amount of exchange but he told that he doesn’t know process and talked abusively. So I made a complaint thrice on Amazon customer care number. But all the time assurance was given that product...

I ordered a Vamas Women's Silk Padded Self Design Sleeveless Readymade Saree Blouse worth Rs 1349/- on 14th Sep 2024 and got it delivered on 20th Sep 2024
Unfortunately the blouse was tight so I placed an exchange request for a larger size.
I received the larger size on 27th September but this time the blouse has stitching issues so I placed a return order on 28th September. The delivery boy picked it up on 29th September. It...

I have ordered a toy to gift my new born daughter on 27.09.2024 (Order #[protected], the delivery was scheduled for 30.09.2024. It was very very sad situation for me that i got missing items in package and my day ruined. I informed the amazon support on the same day and a replacement order booked (Order #[protected].
As this order was scheduled to be delivered on 03.10.2024, I checked the status online on 05.10.2024...

Amazon shipped this order with amazon courier service and their own partner that is Amazon courier services was the carrier partner. This item was marked as delivered on 29th Sep at 06.18 pm. Immediately contacted Amazon helpline at 06.19 pm. They asked me to wait for 48 hours. On 1st Oct, after contacting them, they raised an internal investigation, of which they are not ready to share any details and nor they are ready to share proof of delivery.

Order Details
Ordered on 24 September 2024
Order#[protected]

Respected Sir/Madam,

I am writing to lodge a formal complaint against Amazon regarding a series of issues related to my recent purchase, which have caused me significant distress and inconvenience.

1. Damaged Product Delivery:
On [29/09/2024], I placed an order for [name of the product: e. g., whey protein] on Amazon. Upon receiving the delivery, I was shocked to find that the product was damaged/spoiled. This was highly unacceptable, given the expectations I have from a reputable platform like Amazon. I promptly raised a complaint with Amazon customer service and was informed that it would take up to 3 days to complete the internal investigation process. However, instead of a quick resolution, the issue has been further escalated unjustly, as detailed below.

2. Unfair Policy Violation Notice:
To my utter surprise, I received an email from Amazon shortly after raising the complaint. The email stated that my account had violated Amazon’s Conditions o[censored]se policy due to multiple refund claims for damaged items. This accusation is baseless and deeply troubling. As a loyal customer, I have made legitimate refund claims only when products were either damaged or defective upon delivery, which is entirely in line with the rights granted to consumers under Indian law.

3. Amazon’s Lack of Accountability:
I feel that Amazon is attempting to shift the responsibility onto me rather than acknowledging the poor quality of their product deliveries. Instead of resolving the issue at hand, I have been threatened with account-related consequences, which is not only unfair but also contrary to Amazon’s duty of care towards its customers.

4. Request for Immediate Action:
Given the above, I request your urgent intervention to:

Ensure that I am provided with a full refund or a replacement of the damaged product.
Investigate Amazon’s handling of my complaint and ensure that their unjust violation notice is retracted.
Ensure that Amazon adheres to consumer protection laws and addresses customer complaints transparently and fairly.
I am attaching the necessary documentation, including order details, communication with Amazon, and the email regarding the violation notice, to support my complaint.

I trust that you will take this complaint seriously and take appropriate action to ensure a fair resolution. Thank you for your time and assistance in this matter.

Details:
Order ID: [[protected]]
Product Name: [MuscleBlaze Raw Whey Isolate 90% (Unflavoured,
1kg) | Light & Clean Protein | Easy to Digest |
B01N1MZYEG (NUT5031-01)
HSN:21069099]
Order Date: [29/09/2024]
Delivery Date: [01/10/2024]
Amazon Account Email ID: [[protected]@gmail.com]
Yours sincerely,
Nithish Kumar
[Contact: [protected], [protected]@gmail.com]
[Address: Nithish
28/4a, karupparayan country chicken on maps,,
Palathurai, stud world clg road, kuttai opposite
thottam.
Madhukkarai, TAMIL NADU, 641105
IN
State/UT Code: 33]

Good evening to whoever this may concern I had ordered a pair of puma shoes on cash on delivery on delivery I paid the delivery agent and opened the box in front of him and the box was empty I called Amazon customer care right away and told them about problem and said to ask the delivery agent who was with me they refused to speak to him saying it's company policy but they will raise an investigation and to call back after 4/5 days when I...

Good evening to whoever this may concern I bought an American tourists 67cm suitcase ( lime colour ) and received a black American tourister i called Amazon for a exchange they assured me 3 times they will send someone to pick it up but no one came and said return rejected and 4th time they assured someone will come and again no one came this time saying customer rejected which isn't true now they are telling me after 4 times they can't exchange...

Dear sir,

Order Number:[protected]
Order Date: 26.09.2024
Date of receival -28.09.2024

Issue : We have order Dell 15 Thin & Light Laptop, AMD R3-7320U Processor,
8GB + 512GB SSD, 15.6" (39.62cm) FHD 120Hz 250 nits
Display, Radeon Graphics, Windows 11 + MSO'21, 15
Month McAfee Antivirus, Black, 1.67kg | B0D839SBQL (
B0D839SBQL )
HSN:84713010
br...

Dear Sir/Ma'am,

I hope this message finds you well.

My name is Sougata Mahanta, and I reside in West Bengal, India.

I ordered a BOSCH washing machine (Model Number: WAJ2826BIN Series 4) from Amazon India on September 26, 2024 (Order Number:[protected]. Unfortunately, I received a Series 2 model instead of the Series 4 model on September 29, 2024. After verifying online, I found no Series...

I order Vinod Roma Stainless Steel Saucepot from amazon. It came under 10 days return policy. When i tried to return, nobody came to pickup. I raised pickup 4 times after each cancelation i had to call amazon customer care and they keep telling me it will get picked up next day. After 2 weeks of back and forth amazon told me they had done internal investigation about the issue and reached to a conclusion (which they cannot share) that they...

I returned an item over two weeks ago, but the tracking now shows it as "lost in transit." Despite this, I still haven't.
Order date
21-Aug-2024
Order #
[protected]
Order total
Rs. 593.38 (3 items)

Complaint Details:

Issue:
I am filing this complaint against Amazon India due to the repeated delivery of incorrect and inferior products and the refusal to provide a refund or replacement for the following orders:

Order #[protected]Original Order)
Order #[protected]Replacement Order)

Despite receiving the wrong product twice, Amazon has denied my refund request...

I am writing to bring to your attention an issue regarding an order from Amazon.
Order Number:[protected]
Product Ordered: Techno Mobile
Product Received: old/Used Power Bank

Despite contacting customer service regarding this mistake, I was informed that my refund request was denied. I am very disappointed with this outcome, as I followed the necessary steps for returning the incorrect item and...

I ordered a smartphone through Amazon. I received it on 3rd Sep. I was not at home so my mother accepted it. Usually online retailers deliver the smartphones and other expensive items with open box delivery and make a video for the same. But this time it was not the case. My mother asked the delivery guy for the same. But he took the OTP and just gave her that. I asked my mom to not open the package as I knew there must be some kind of issue with it because of the delivery guy behaviour. When I reached home around 12 midnight. I opened the box with my video camera on. The outer box seemed a little bit old but I did not make a huge deal out of it. Overall the phone seemed okay until I switched it on. As soon as I switched on the phone and restore my data with my google id. The phone started glitching. On the left bottom corner there was a screen glitch. At the same moment I initiated the technical support and asked for a phone checkup. The technician from Amazon was supposed to come at my place to check the phone. But he called me and asked for the phone pictures to check if it has been damaged or not. I shared the same on call. He asked me to do some trouble shooting still the phone was having issues. Also the phone overheats whenever I put it on charger. I told technician about it lagging, glitching and overheating even after doing basic troubleshooting. He told me that he would be creating a replacement order on return. I agreed to it because the phone was not upto my expectations. But then there was no updated of replacement order on amazon app and the technician was not picking up my calls. I called amazon customer service they told me that they would be escalating my concern to their investigation department as one of the accessory item was also Missing from the package (which was not my concern as I was focused on the defective mobile). They asked me to wait for five days. As the return window was going to expire, I asked the agent if I could still return the item for the replacement, she said yes I'd be receiving the refund or replacement even the return window is expired. In the mid of these five days I received an email from their specialist team that i can not receive any kind of help as my package was not DAMAGED. It was never damaged, it was defective. I contacted amazon, they asked me to wait until the 5 days are over. When the 5 days ended I contacted them and they told that my request has been rejected from their investigation team.
I know the reason why they rejected it because amazon customer service didn't share the whole concern. My concern was defective item and they kept me going back and forth. It has been ten days and still I have to use this faulty phone.
I got it checked with realme service center and they are saying that this product has been tampered by the seller (amazon). So they are asking for money and it is not sure if it will be working well. I have wasted 15, 500 rupees on a defective old item. Which works poorly. And amazon customer service has just kept me in loop without sharing any resolution or helping me out. Two agents promised replacement, made fals promises but still amazon fid not take any action for the same. Amazon is just here scamming people.

We asked to delivery boy to check the product which he is picking up.
He said yes this is right product.
Today we came to know he picked up wrobg product from home.
Now customer executive are saying as product picked up from ur end... u are responsible for it... but why.
Like this any delivery boy will take any product.
Who is responsible for this?
Till now I have not face such issue.. every time pick up men always check product image than pick the product.
Inspite of this when I said to returned that product... customer executive said its not possible... we are not asking money from the product which has been picked up... we r asking from product.. its not of small amoint its of costing 3500...
Due to delivery boy mistake I will not able to return that product to other social medial platform site... I have to bear loss of 3500... inspite of fact I dont like prpduct.
Still customer executive of amazon not agreeeing for reship of that product to me...
Solve this issue asap...
Order no[protected]

I had ordered a hard drive on amazon on 12.08.24 which was delivered on 14.08.24. The drive however was not working and after initial tries and following the trouble shooting steps on seagate website, when I reached out to amazon, it directed me to the support team of the manufacturer Seagate. On sharing details and picture of the product I was told that this is not a Seagate product because it did not have label. Now I am stuck with a fake...

I recevied call from amazonestore logistic to open delivery store franchise.
They first ask for 15500 ruppees on the name of registration changes which I paid on account
A/C Holder- AMAZONPVT.LTD.
A/c No. : [protected]
IFSC Code : KKBK0007494
Branch Name : HI TECH CITY
Bank Name: KOTAK MAHINDRA BANK
Handling Officer : Ms. PUNAM

After registration complete they provide me usename/pasword...

I ordered 4 bedsheets through amazon. The seller partner Rajasthani Print (contact no was not available in amazon app). Amazon delivered only 1 bedsheet rest three were not in the package.

Upon repeated follow up and complaint amazon is saying every thing was good hence there won't be any refund or sending missing items. They also refusing to help further and take any escalation. Customer care is denying to connect me with their supervisors. After that calls are getting disconnected stating server unavailable.

Looking forward immediate action.