Amazon India Complaints & Reviews

I ordered two products but only received one, yet the payment was made for both. When I complained, they assured me it would be resolved within four working days. On my second attempt, they left me on hold indefinitely. Subsequently, I emailed their customer care detailing the incidents, and 'Pranjali Prashant Parate' responded, requesting the order ID, which I provided by attaching my invoice. However, she repeated her request for the order...

Order placed
10 September 2024
Total
0.00
Ship to
Medicell
Order #[protected]
View order details Invoice
Return request approved
The seller has approved your return request.

ERH India Analog Voltmeter (0-300v) 65mm Ac for Home, Monitor Panel Indicator, Stabilizer Analog Volt Meter Square Type Analog Voltage Meter AC 0 to 3...

Date of Incident: 30/09/2024
Order Number: #[protected]
Product: Crucial T500 500GB Gen4 NVMe M.2 Internal Gaming SSD, Up to 7200MB/s, Laptop & Desktop Compatible + 1mo Adobe CC All Apps - CT500T500SSD8

Description:
I returned the correct product but have been informed by Amazon that the wrong product was received. This may have occurred during the pickup process. I have provided tracking details and other relevant documentation to support my claim.

Desired Resolution:
I request a refund for the product returned, as I have fulfilled all return requirements.

I have purchased the product from "AMAZON " like swadesi tuff men pant cost 379 and omlavid women sports bra cost 300+ and recivied it on 2nd oct and paid to the Amazon service boy name called suhas N through p pay. Later on 4th of oct i returned the product due to some size issue so till now i have not received my refunded amount to my account canara bank

Even i went to bank and asked them regarding payment they said no...

Hi

Amazon RMN[protected] Registered E Mail [protected]@hotmail.co.in

This is to formally raise a complaint that I have ordered an Water Purifier on 26th September 2024 which was supposed to be Delivered on 28th September 2024. When the Delivery person arrived the Package was in full open condition and the accessories carton box was damaged. From the look of it I could make out that either it was a Refurbished one or a demo piece and rejected the Delivery and the Person has taken away the parcel. thereafter there was no response neither a fresh piece was delivered nor the refund initiated.

I have already taken with my Credit Card Bank raising a dispute of non delivery and they told that the Merchant has to raise a Credit Note in order for them to reverse the Charges.

Request you to do the needful

Regards
R. Venkat Ramanan
V. Chitra

I placed a order in Amazon, order number is[protected], i ordered Voltonix portable fan but they supplied ROHSCEFC company with no cable, led is not working. I returned the order again they gave me wrong product with out testing the product.

I have order IBell vacuum cleaner from amazon. The product was damaged so I have opted for return of product. The devlivery boy came to pick the product for return but the package was large and he cannot carry it on his bike so he reschedule the return and given false information to amazon that the package was not ready. Second time no execute cane to pick the package and again the same reason I got from amazon that the package was not ready. The package was again reschedule third time on 12/10/2024 for pickup. The third time also no execute came to pick the package. I also called the customer service executive but they do not have any information why the agent did not came to pickup. Now the pickup is scheduled again on 15/10/2024 as mentioned by the service person on call but again the same thing happened.
No one talks on customer care properly and the call was disconneted by the service executive.

I, a Prime member of Amazon India, am filing this complaint due to a failure in the delivery of my order and the extremely poor customer service I have received throughout this process.

1. Order Not Delivered: On 5th October 2024, I placed an order, expecting Prime-level delivery service. On 6th October 2024, the delivery agent arrived but refused to deliver my product because the lift in my building was not working. Despite the agent being fully capable of delivering the product to my 3rd-floor apartment, he left without completing the delivery.

2. Multiple Unfulfilled Assurances: After contacting Amazon customer support multiple times, I was repeatedly assured the product would be delivered, but this did not happen. Despite being promised that action would be taken against the delivery agent, no update or resolution was provided.

3. Dismissive Specialist Team Response: After several calls, chats, and contacting Amazon via Twitter, I was connected to a customer service specialist on 13th October 2024, who rudely claimed that the product had been delivered, despite the fact that I have CCTV footage clearly showing the delivery agent leaving without delivering the product.

4. Unacceptable Customer Service: The customer service I received was unprofessional and dismissive. The specialist team insisted that their resolution was final and refused to take any further action, completely ignoring the evidence I provided. As a Prime member, this treatment is unacceptable.

I am seeking immediate action to deliver my product as originally promised, not a refund. I expect Amazon to honor their obligations and provide the service I have paid for.

Dear Consumer Grievance Cell,

I would like to formally lodge a complaint against Amazon for refusing to process the return and refund of a faulty product I purchased, despite multiple attempts to resolve the issue through their customer service and escalation channels.

Here are the details of my case:

Order Details: Lenovo (Renewed) ThinkCentre M700 Desktop Mini PC
Order Number:[protected]br...

I have purchased Samsung galaxy phone from Amazon, it is out for delivery since 4 days, and all days delivery boy comes and say he doesn’t know the process of exchange and could not deliver even when I asked on 3rd day that I will pay the difference amount of exchange but he told that he doesn’t know process and talked abusively. So I made a complaint thrice on Amazon customer care number. But all the time assurance was given...

I ordered a Vamas Women's Silk Padded Self Design Sleeveless Readymade Saree Blouse worth Rs 1349/- on 14th Sep 2024 and got it delivered on 20th Sep 2024
Unfortunately the blouse was tight so I placed an exchange request for a larger size.
I received the larger size on 27th September but this time the blouse has stitching issues so I placed a return order on 28th September. The delivery boy picked it up on 29th September. It...

I have ordered a toy to gift my new born daughter on 27.09.2024 (Order #[protected], the delivery was scheduled for 30.09.2024. It was very very sad situation for me that i got missing items in package and my day ruined. I informed the amazon support on the same day and a replacement order booked (Order #[protected].
As this order was scheduled to be delivered on 03.10.2024, I checked the status online on 05.10.2024...

Amazon shipped this order with amazon courier service and their own partner that is Amazon courier services was the carrier partner. This item was marked as delivered on 29th Sep at 06.18 pm. Immediately contacted Amazon helpline at 06.19 pm. They asked me to wait for 48 hours. On 1st Oct, after contacting them, they raised an internal investigation, of which they are not ready to share any details and nor they are ready to share proof of delivery.

Order Details
Ordered on 24 September 2024
Order#[protected]

Respected Sir/Madam,

I am writing to lodge a formal complaint against Amazon regarding a series of issues related to my recent purchase, which have caused me significant distress and inconvenience.

1. Damaged Product Delivery:
On [29/09/2024], I placed an order for [name of the product: e. g., whey protein] on Amazon. Upon receiving the delivery, I was shocked to find that the product was damaged/spoiled. This was highly unacceptable, given the expectations I have from a reputable platform like Amazon. I promptly raised a complaint with Amazon customer service and was informed that it would take up to 3 days to complete the internal investigation process. However, instead of a quick resolution, the issue has been further escalated unjustly, as detailed below.

2. Unfair Policy Violation Notice:
To my utter surprise, I received an email from Amazon shortly after raising the complaint. The email stated that my account had violated Amazon’s Conditions o[censored]se policy due to multiple refund claims for damaged items. This accusation is baseless and deeply troubling. As a loyal customer, I have made legitimate refund claims only when products were either damaged or defective upon delivery, which is entirely in line with the rights granted to consumers under Indian law.

3. Amazon’s Lack of Accountability:
I feel that Amazon is attempting to shift the responsibility onto me rather than acknowledging the poor quality of their product deliveries. Instead of resolving the issue at hand, I have been threatened with account-related consequences, which is not only unfair but also contrary to Amazon’s duty of care towards its customers.

4. Request for Immediate Action:
Given the above, I request your urgent intervention to:

Ensure that I am provided with a full refund or a replacement of the damaged product.
Investigate Amazon’s handling of my complaint and ensure that their unjust violation notice is retracted.
Ensure that Amazon adheres to consumer protection laws and addresses customer complaints transparently and fairly.
I am attaching the necessary documentation, including order details, communication with Amazon, and the email regarding the violation notice, to support my complaint.

I trust that you will take this complaint seriously and take appropriate action to ensure a fair resolution. Thank you for your time and assistance in this matter.

Details:
Order ID: [[protected]]
Product Name: [MuscleBlaze Raw Whey Isolate 90% (Unflavoured,
1kg) | Light & Clean Protein | Easy to Digest |
B01N1MZYEG (NUT5031-01)
HSN:21069099]
Order Date: [29/09/2024]
Delivery Date: [01/10/2024]
Amazon Account Email ID: [[protected]@gmail.com]
Yours sincerely,
Nithish Kumar
[Contact: [protected], [protected]@gmail.com]
[Address: Nithish
28/4a, karupparayan country chicken on maps,,
Palathurai, stud world clg road, kuttai opposite
thottam.
Madhukkarai, TAMIL NADU, 641105
IN
State/UT Code: 33]

Good evening to whoever this may concern I had ordered a pair of puma shoes on cash on delivery on delivery I paid the delivery agent and opened the box in front of him and the box was empty I called Amazon customer care right away and told them about problem and said to ask the delivery agent who was with me they refused to speak to him saying it's company policy but they will raise an investigation and to call back after 4/5 days when I...

Good evening to whoever this may concern I bought an American tourists 67cm suitcase ( lime colour ) and received a black American tourister i called Amazon for a exchange they assured me 3 times they will send someone to pick it up but no one came and said return rejected and 4th time they assured someone will come and again no one came this time saying customer rejected which isn't true now they are telling me after 4 times they can't exchange...

Dear sir,

Order Number:[protected]
Order Date: 26.09.2024
Date of receival -28.09.2024

Issue : We have order Dell 15 Thin & Light Laptop, AMD R3-7320U Processor,
8GB + 512GB SSD, 15.6" (39.62cm) FHD 120Hz 250 nits
Display, Radeon Graphics, Windows 11 + MSO'21, 15
Month McAfee Antivirus, Black, 1.67kg | B0D839SBQL (
B0D839SBQL )
HSN:84713010
br...

Dear Sir/Ma'am,

I hope this message finds you well.

My name is Sougata Mahanta, and I reside in West Bengal, India.

I ordered a BOSCH washing machine (Model Number: WAJ2826BIN Series 4) from Amazon India on September 26, 2024 (Order Number:[protected]. Unfortunately, I received a Series 2 model instead of the Series 4 model on September 29, 2024. After verifying online, I found no Series...

I order Vinod Roma Stainless Steel Saucepot from amazon. It came under 10 days return policy. When i tried to return, nobody came to pickup. I raised pickup 4 times after each cancelation i had to call amazon customer care and they keep telling me it will get picked up next day. After 2 weeks of back and forth amazon told me they had done internal investigation about the issue and reached to a conclusion (which they cannot share) that they...

I returned an item over two weeks ago, but the tracking now shows it as "lost in transit." Despite this, I still haven't.
Order date
21-Aug-2024
Order #
[protected]
Order total
Rs. 593.38 (3 items)