Amazon India Complaints & Reviews

Dear Sir,

On 27th Dec 2024, I ordered a LaCie Rugged USB-C 5TB Portable External Hard Drive Order Number:[protected] for which I paid Rs.9299/-. The same was supposed to be delivered on 1st Jan 2025. Amazon has provided the tracking ID of the package sent via BlueDart.

On Jan 1st afternoon, I got an SMS stating the package has been delivered. I called Amazon and informed the same. Amazon customer service asked me to wait to till next day as product delivered is marked on BlueDart website only and not on Amazon. I called Amazon on Jan 2nd and asked for refund or product delivery tracking. They asked me to call after Jan 6th as there might be delay upto a week as per their customer care. I called on Jan 7th and raised a complaint for the refund. Amazon said, they will raise for an investigation and after investigation they will provide refund.

Interesting fact is as per Bluedart website tracking, on Jan 1st 2025 at 1.21pm it was reported as I have provided incorrect pin and at 1.23pm, packet got delivered. No one has called on my number and no courier agent came to even nearby houses which I confirmed.

On Jan 13th, I called Amazon again and the reply I got via was shocking - "BlueDart delivered the intact box to you, confirmed by your signature on 28 December, 2024". As per Bluedart tracking itself, the packet was booked on 28th Dec 1.54pm at Rajkot only. I didn't understand what kind of investigation their Specialist team has conducted.
Amazon team said that "Packet was delivered to you, so no refund, nothing can be done". I tried to contact higher authorities but they said nothing can be done eventhough I contact their higher official as reply from Specialist team is final.
I even requested a re-investigation on this case with the screenshots attached. I even asked Amazon to contact Bluedart and confirm the elivery of the packet which they are not ready to do.
I contacted Bluedart and informed the non-delivery of the tracking ID [protected]. Bluedart replied that except the pincode 625017, the name, address, contact number nothing is mine as per their document.

Amazon is not even ready to accept their Specialist team's investigation failure, to contact BlueDart and confirm the non-delivery of packet to me or anything. All they are doing is mere denial from Jan 13th. My fund of Rs.9299 is blocked from Jan 1st with them.

I hereby request you to kindly consider this case and give proper compensation and fine to Amazon so that no one will ever face this kind of negligence.

Please find attached the Amazon tracking details, BlueDart tracking details, reply from Amazon on Jan 13th, Invoice

Sir,

This mail is in reference to the Order id[protected], With great disappointment I express my utmost frustration in ordering a product ZOTAC Gaming GeForce RTX 4060 Ti Twin Edge 16 GB GDDR6 Graphics Card purchased on 16.12.2024 from Amazon and on 23.12.2024 a completely a fraud item was delivered to me ( a damaged SMPS). I am very upset and surprised to see such disgraceful act from a reputed online e-commerce website like amazon. After many follow ups and request for refund or replace the faulty item since 23.12.2024 I have not received any service or help from Amazon. Hence I would bring this discrepancy to Honorable Justice of India and our respected Consumer forum and will pledge for justice. As an legal citizen of India and After paying in advance of such an hefty amount of Rs 44581 for purchasing a graphics card, I received a damaged SMPS in place of the graphics card. The way amazon is dismissing the case and covering the sellers fault is not bearable.

Hence its my heartiest request to honorable justice of Consumer Forum to kindly intervene in this issue and provide help to the needy.

Friends,
Note that this seller Clicktech Retail Private Limited on Amazon India is a scammer.
He sells used, faulty, fake products and then does not support you when you raise a concern.
amazon may or may not help.
He has deceived many customers. I was also cheated by him. The information provided on product page was fake. I received a fake product and service center refused support totally.
He has over...

On 2nd jan 2025 I ordered a Maybelline new York fit me compact powder 230 shade weights 8 g as shown in the bill including on Amazon page. But I received 6 g product on 4th jan 2025. But when requested for return and refund then offered me a replacement but I cancel the replacement as I want a return & refund. After canceling the replacement it shows in my amazon account as "your replacement is complete" But I didn't get any replacement or...

I ordered a product on 5th november 2024 which was returned by me on 13th of november and today is 08th Jan 2025 still my refund hasn't been added to my bank account and everytime i call amazon customer care they issue my refund everytime (as they say ) but still i don't have it. I have mentioned the screenshot of my order below.

Ordered few products on 2nd
there was a call on 3rd T 930 pm for delivery, and said will delivery tomorrow, no delivery happened till now,
called customer care to find out about the status, all the support agents are rude and called not solve the delivery issues
madan worst agent and no curtesy to help
pari mam said she will solve the issue but nothing done till now
soumita said same she did not solve the issue
varsha the utmost worthless agent with zero knowledge and rude like worst person on the world
few more agent spoke all are same
call me on [protected] or [protected]
over all worst service by amazon
its better for amazon to beg rather than selling goods
cheap behaviour and worthless people to help

To the respected manager,

I'm RAVI HEMA customer of amazon india.

On the day of 20TH DEC 2024 i had purchased a product via PAY ON DELIVERY from amazon.in, order id is[protected]
Amazon was successfully initiate my amount to my bank account but still it not has been reflected in my statement & account also.

My registered phone number is -[protected]
My optional phone number...

I hope this message finds you well. I am writing to express my ongoing frustration with the handling of my order and the communication I've received from Amazon team. I was informed that no action could be taken until a response was received from their backend team regarding my issue. However, I am concerned that the investigation has not been conducted thoroughly or fairly, leading to an incorrect and unfair resolution.

Order Details:

Order ID:[protected]
Product Ordered: 12-Hour Absorbent Adult Diapers (Blue package)
Product Received: 10-Hour Absorbent Adult Diapers (Orange/Red package)
Date of Delivery: November 29, 2024
To clarify, I ordered 12-hour absorbent adult diapers, but received 10-hour absorbent adult diapers instead. This discrepancy is causing significant inconvenience, and the delay in resolving this matter is creating undue hardship. I find it troubling that Amazon team has confirmed that the correct product was delivered without any proper verification of the issue. Such conclusions are not only premature but also disrespectful, as they undermine the legitimate concerns I have raised.

Additionally, I have been informed that my account exceeds the allowable number of return or refund requests. However, I have not requested any returns or replacements for previous orders, except in cases where products were damaged/wrong. I have ordered many items from Amazon, both from my account and from my relatives accounts, and this is the first time I am encountering such an issue. I believe this assertion regarding my account's return history is unfounded and does not reflect the facts.

For your reference, I have provided a list of additional order IDs from both my account and my relatives accounts, which demonstrate my long-standing and responsible use of Amazon:

Mohit

[protected] 4
[protected] 5
[protected] 3
[protected] 1
[protected] 1

Sampath

[protected] 2
[protected] 1
[protected] 1
[protected] 1
[protected] 1

Siva

[protected] 2
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 2
[protected] 4
[protected] 2
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1
[protected] 1

I kindly request that you re-examine my case with greater attention to detail and respond with a resolution after conducting a thorough verification. I expect either a prompt replacement with the correct product or a full refund, as the error was clearly on your part.

Thank you for your attention to this matter. I trust that you will handle this issue fairly and efficiently, ensuring that customer concerns are addressed with the respect they deserve.

For your reference, I have attached images showing both the product I ordered and the one I received. These images clearly highlight the discrepancy between the two items.

Best regards,

Mohit
mohit.[protected]@gmail.com

Dear Amazon Customer Service Team,

I am writing to express my disappointment regarding the handling of my recent order (Order ID:[protected]. The delivery process and subsequent cancellation have caused significant inconvenience and financial loss to me as a valued customer.

Here is a detailed summary of my concerns:

1. My order was scheduled for delivery on Friday, but it was not...

Dear sir/madam,
I am prabha sunam and i am the prime customer of amazon india, i have ordered boldfit knee caps for women & men knee support for men gym knee cap for men knee pain relief products knee support for women knee brace for knee pain knee pad knee guard knee band knee belt - l with order no #[protected] and it was supposed to be delivered today on 4th of january 2024, but now the status is showing delivered, but it is not delivered to me. It is very disappointing for a prime customer to see this bad performance of amazon, if these companies are doing this and why should we take your subscripton?. I want my package delivered today itself asap.

This is a three fold complaint. amazon, seller Clicktech retail and HP.
bought a Hp 222w pen drive, which failed in just a few days.

I checked with hp customer care and they said they do not support pen drives. I should contact the service center.
I contacted a few service centers, they also refused to support stating that they only support hp laptops.
Warranty info provided by seller clicktech retail...

I recived a wrong product i order it from skivv website and today it received to me delievery men was amazon partner and i recieved dirty cargo tho i ordered jacket

Dear Sir/Madam,

I would like to complaint against Amazon india for delay and non responsive refund process for undelivered product.
I have ordered a product with order Id:
[protected], however product was undelivered due to some amazon internal or merchandise issue. I do received a notification that your refunded amount will be redirected to my original payment method (which is amazon pay balance) which was not yet receive till date even after multiple follow up with costumer care and they were not even providing satisfactory reason for delay refund.

I am writing to lodge a formal complaint against Amazon regarding a misleading and unresolved issue concerning my purchase made on 13th December 2024.

Details of the Complaint:
1. Purchase Details: I purchased [Product Name] from Amazon (Order #[protected] and opted for the EMI payment option using my credit card.
2. Discrepancy: While the Amazon app reflects the transaction as converted to EMI, my credit card statement indicates otherwise, demanding the full payment.
3. Bank’s Confirmation: Upon inquiry with my bank, I was informed that Amazon failed to submit the necessary request for EMI conversion.

Despite multiple attempts to resolve the matter with Amazon Customer Service, I have been subjected to unacceptable treatment:
1. I was kept on hold for over 30 minutes multiple times during calls.
2. Promises to escalate my issue to a senior representative were not fulfilled.
3. Amazon refused to provide the EMI payment structure or acknowledge their failure in processing the EMI conversion.

This situation has caused me unnecessary financial strain, mental distress, and a breach of trust. Furthermore, Amazon’s lack of transparency and accountability raises concerns about potential unfair trade practices under the Consumer Protection Act.

Supporting Documents Attached:
1. Screenshot from the Amazon app showing EMI conversion.
2. Screenshot of my credit card statement showing no EMI conversion.
3. Additional relevant payment details.

Relief Sought:
1. A formal explanation from Amazon for their failure to convert the transaction to EMI.
2. Immediate correction of the issue, ensuring the transaction is converted to EMI as agreed.
3. A written breakdown of the EMI payment structure for my records.
4. Compensation for the inconvenience caused and the financial strain I have suffered.

I request the Consumer Forum to intervene in this matter and ensure that Amazon complies with the terms and conditions they promise to their customers. Please take appropriate action to prevent other consumers from facing similar issues.

I had ordered toshiba 55 inch TV from Amazon. I got delivered it on 7 dec. On delivery I got it damaged. So I immediately raised refund on return request. First amazone employee said it will be picked in next 72 hours. After 72 hours I waited for 24 hours extra. After that I called customer care once again an asked what happened about return he said your return is not picked up yet so I cancelled it. He cancelled my pickup on is end without my concern. Then I requested him to raise return request once again. He then contacted to his senior team. There I talked to a lady he then added return request once again. Also told me it will picked up in 72 hours. But 120 hours passed till yet no one came to pick up my return parcel. Amazons delivery partner and pickup partner is so lazy. Please help to resolve my issue I have to fill the emi if my item was not returned early.

Order #[protected]
On 15 November 2024, I received the Shocknshop Analog Rubber Digital Sports Multi-Functional Dual Time Black Dial Watch for Mens Boys -SK04. ₹429, the product was not working, so I returned it. An Amazon courier picked up my product, but he said did not know the serial number, so he went to the office and checked the serial number after completing the pickup in the Amazon app. but the Amazon courier person did not complete it. I called Amazon customer service support many times the caller said he raised the complaint and the product was refunded the money within 72 hours so don't worry about this case.

but today 17 December 2024 I called Amazon customer service support the caller didn't have a refund amount so moved to call the next-level team the person's name is Ravi. he said no refund your money. I was explaining the cheating of your Amazon courier person. but he said was not refunded the amount this is not our response.

I was deceived by Amazon customer service and the courier. Kindly investigate and do justice.

Order Id[protected]
Order Value - 2398/-

The product very bad quality & not usable in any way product quality is very bad its had sharp edge person may get injure due to use of it. So how I will use my child n wife will get injury so how will be responsible. Will amazon India take his insurance

Subject: Complaint Regarding Non-Functional Canon Printer (Order Number:[protected], Case: 500492)
Complaint Details:

I am writing to lodge a formal complaint regarding a Canon Printer (Serial Number: KNWE17132), which I purchased through Amazon India. The printer has been malfunctioning since the purchase, and despite registering a complaint with Amazon over a month ago, the issue remains unresolved.

Details of the Issue:

Product: Canon Printer (Model: [Model Name], Serial No.: KNWE17132)
Order Date: 27 April 2024
Order Number:[protected]
Issue: The printer has not been functioning properly since the purchase. I have contacted Amazon customer support multiple times, but the issue is still unresolved.
Complaint Registered With: Amazon India
Case Number: 500492
Date of Complaint Registration: november
Actions Taken: no

I have reached out to Amazon customer support several times and raised multiple follow-up tickets, but despite this, the printer remains non-functional. This ongoing issue has caused significant inconvenience.
As a consumer, I expect prompt service, especially when dealing with trusted brands like Canon and Amazon India. I am requesting an immediate resolution, whether it be a repair, replacement, or refund for the defective product.

Contact Details:

Name:Venkatesh shanmugam
Email Address:[protected]@gmail.com
Phone Number: [protected]
I kindly request that the concerned authorities take immediate action to resolve this matter as soon as possible.

Thank you for your attention to this issue. I look forward to your prompt response and resolution.

I have placed an order with Amazon on 24th Nov 2024 and when the order gets delivered it doesn’t meet my expectations and some screws are missing so immediately i have created a return but nobody came to pick the item and return was cancelled so again multiple times return was created but nobody came to pick the item and when I called Amazon support they said they have raised a complaint and i have to call them on 10th Dec to get things sorted and they will refund the amount but when I called then today on 12th Dec they said (you can do whatever you want to do and we will not help you or give refund) so i decided to raise a complaint against them. It seems they are doing SPAM or cheating the customers.

Dear Amazon Customer Support,

I am writing to formally lodge a complaint regarding an order I placed on December 9, 2024, at 12:37:52 hrs from amazon.in. The order was for a track suit, sold by COCBLUE RETAIL LIMITED. However, upon receiving and opening the parcel, I discovered that the lower part of the track suit was missing. Please find attached an image of the received parcel for your reference.

I promptly contacted customer support on the same day, and a return package request was raised on December 11, 2024. Subsequently, a delivery person came to my home to collect the return item. However, upon explaining that the lower part of the track suit was missing, the delivery person refused to pick up and return the parcel.

This situation is highly inconvenient, and I am disappointed with the handling of my return request. I urgently request that the issue be resolved, and the order be returned promptly. Additionally, I expect a full refund of the amount paid for this order as soon as possible.

Attached are the invoice and a photo of the received parcel for your reference.

Thank you for your prompt attention to this matter. I look forward to a swift resolution.

Sincerely,
Yashpal Singh