Amazon India Complaints & Reviews

I have order Godrej Group side by side refrigerator, which was delivered as a defective product as confirmed by Godrej India. As per them it is a scrap, I am calling amazon team since 2nd july I was told pickup would be scheduled on 5th july and refund would be initiated, no pickup was done on 5th july because team was making pressure on senior citizen parents to drop side by side heavy refrigerator from 1st floor to ground floor whereas...

Dear Amazon Team

I am writing to address a critical issue related to an A-to-Z claim filed by a buyer. The details of the case are as follows:

Order ID:[protected]
Buyer’s Name: Mars Edpal Instruments Pvt Ltd
Claim Date: 06/06/2024

Requirement: Need Top Level Escalation Team Resolution Call on [protected].

Case History: [protected], [protected], [protected],...

My amazon account has been hacked.. please cancel lal the order.
My original mail id - jitan.[protected]@gmail.com and another mail id - jitan.[protected]@yahoo.co.in
Mr. Kundan [protected]@gmail.com is fraud person who has hacked my amazon account and order various items on 03/07/2024
With order id
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
With amount
Rs. 62999/-Rs.77900/-Rs.71900/-Rs.34049/-Rs.32970/-Rs.23999/-Rs.23999/-

All these order id has been received in my jitan.[protected]@yahoo.co.in account. Also it is linked with jitan.[protected]@gmail.com id too. Which i have not ordered.
Its my sincere request please cancel the order. All transaction has been placed from my icici credit card with ending number..1005.
I have already blocked the card and register for dispute transaction.
My contact number is [protected].
Every details i can provide you at ease.. but please cancel the above order for safe guard of my money.
Rs 327816/- is huge amount for me...
Please feel free to contact me. I am feeling helpless due to these activity done on 03/07/2024.
Please cancel the order

I had ordered a pair of adidas women's shower slides sandals from amazon on 25th April 2024 and it was delivered on 3rd May 2024. Due to fitting issues I requested a return about 2-3 times and they arrived for return pickup on 24th May 2024 and I returned the product. The pickup agent informed me that the return was successful but I haven't received the refund yet. Even after contacting amazon several times I haven't found a solution for...

This is regarding my order#[protected].
I had placed an order for 20 packs of set of 6 ATROCK Water Bottle | Steel Water... https://www.amazon.in/dp/B0CGXMN8G2?ref=ppx_pop_mob_ap_share.

Ideally, I should have received 120 bottles. However, I have received just 1 water bottle.

I have raised multiple customer requests for the same. I raised the issue the very next day when i realised that only...

Have placed an order for One plus 12 R mobile and Sandisk Pendrive of order value Rs.47, 098 on May 4, 2024 with order id[protected] which was supposed to be delivered on May 5, 2024.

However, the order has not been delivered and the status still shows "Delayed, not yet shipped". Seller name - Green mobiles for the Mobile phone and Appario Retail Private Limited.

The refund on this order has been not...

Dear Sir/Madam,

I am writing to file a formal complaint against Amazon India regarding the non-delivery of an order I placed. As a loyal customer who has placed numerous orders, I am extremely disappointed with the service I have received concerning Order #[protected], which I placed on June 17, 2024.

Order Details:

Product: LUMINOUS INVERTER
Order Date: June 17, 2024
Payment Method: Mastercard ending with 6950 (EMI: Rs 2722.88 for 9 months)

On June 28, I received a call from the delivery person who confirmed the delivery address as 142 Samarth Green City, Near Gomatgiri, Indore. However, he expressed concern about the distance, saying, "Oh, itni dur, " but assured me that the order would be delivered.

When I did not receive the order by evening, I called the delivery person at [protected]. He informed me that the order had been mistakenly placed in another vehicle and would be returned to the warehouse, promising delivery the next day. Despite waiting for 1-2 days, I did not receive the order. To my surprise, the Amazon app showed the order as delivered.

I have repeatedly contacted Amazon customer care, but they have been unhelpful, asking me to wait and then disconnecting the call after placing me on hold for 20-30 minutes each time.

Additionally, I called the delivery person again, and he mentioned that my order is still at the warehouse. He provided me with another contact, Anuj, at [protected], located at the Sanwer Road Godown, for further inquiries.

This entire situation has caused me significant distress, both financially and personally. I am already under financial stress, paying for the inverter through my credit card on an EMI basis. More importantly, due to the stress and anxiety caused by this unresolved issue, I suffered a minor heart attack. This has severely impacted my work, health, and overall well-being.

I am now bringing this matter to your attention as I have exhausted all other avenues for resolution. I request the Consumer Forum to intervene and help resolve this issue immediately. I expect Amazon to deliver my order within the next 2 days and provide appropriate compensation for the inconvenience and health issues I have faced due to their negligence.

Thank you for your attention to this matter. I hope for a prompt resolution.

Sincerely,
Raghvendra Sharma
[protected]

I have placed an order with ID[protected] with amazon. The order was out for delivery on 03-Jul-24. The devery agent called me at 10:07 PM and denied for door step delivery and asked me to collect the order from a bus stop. I requested him for doorstep delivery. He had not delivered the order and updated wrong comments in the application as "Delivery attempted- OTP not available" though he did not attempt the delivery. I have another installation service order for the same product and scheduled at 10:00 AM on 04-Jul-24. Till now I have not received my order and unable to reschedule the installation appointment. Even I have subscribed amazon prime for fast devery.
But I have been harassed by amazon delivery service and agent. I called amazon customer 3 time but not received any solution.
I need my amazon prime subscription amount back, delivery of my products and installation of the products.

I had purchased a shopping voucher of Rs.5000 from Amazon; when I try to redeem it my orders were getting auto cancelled by the Amazon team.This issue started when I raised a complaint through ingram via Grievance Number: 3808355.After forced to give refund back to me in the case(since it was Amazon's mistake) they blocked my account which I got to know when my orders were getting auto cancelled.There was a lot of communication with the team...

I have been trying to return order[protected]Kotty Women's solid polyester blend cherry maroon trousers) since 8th June, 2024, but it has been repeatedly cancelled without a valid reason. I spoke with customer service on June 16, 2024, where I was assured the order would be picked up on June 17, 2024 (Monday), which did not happen.

Also order[protected] since 24th June but it has been repeatedly cancelled without a valid reason. I spoke with customer service on June 26, 2024, where I was assured the order would be picked up on July 2nd, 2024 (Tuesday), which did not happen.
This morning, I contacted customer care again regarding the same issue. They informed me that my order will be picked up in two days but its been days since my orders have been picked up. I urgently need a proper explanation and request the pickup of the mentioned orders.

I had ordered Hush Puppies Men's Hulett Workday worth of INR. 4999 on 14 June 2024, and received the Wrong product on 27 June 2024 immediately i had raised the complaint on Amazon portal for return request post multiple follow up Amazon team denied delivering the correct product or process my refund...

Amazon Order Id:[protected]

Ordered date 11/june/24

I've raised return request 5 times so far. Every time no one shows up. I'd spent atleast 45 min each time to chat/talk to Amazon customer service, but no resolution except that they cannot escalate, Amit is the highest escalation and as per their policy, they can't do anything other than creating one more return request. When I've asked to the customer...

I have ordered OnePlus Nord 3 on 18 June 2024 at 19999 that is delivered on 20 June. After a day I saw a minor gap between display and frame of phone (check out the picture below) and raised complaint for replacement on 21 June. I got replacement on 25 June that is to be delivered between 7am to 10 pm.
On 25 June, I waited for delivery, but I didn't get any call from delivery boy till 7 pm and then I talked 3-4 times to amazon agent...

Firstly, I want to bring to your attention that I suspect orders are being intentionally returned for various reasons because our location is a bit far from the city. It seems representatives, agents, or local service providers don't want to spend time delivering to this area and are therefore returning the products with false reasons on the portal. This has also happened to our neighbors, who had to rebook 3 or 4 times to finally receive their products.

In my case, I ordered 2 geysers with ORDER #[protected]. I received a call from an agent stating that the wrong pincode was entered and the order could not be delivered, asking me to cancel and reorder. After correcting the pincode and reordering, the product was returned again Order#[protected], this time with the reason that it was damaged (as informed by an Amazon agent). I find it suspicious that they knew it was damaged without delivering it.

I believe this could be a fraudulent activity to avoid traveling 5-6 kms for delivery. Neighbors have reported that only small products are delivered promptly, while larger items require multiple reorders.

FYI: I have ordered once again to check whether this also gets return or delivered - ORDER #[protected]
As suspected, this order is also returning back

I request the respective teams to review the return history for the 517507 or 517505 Mallamgunta area in Tirupati and take appropriate action if any discrepancies are found, as many people are facing similar issues. Alternatively, if this cannot be resolved, please consider removing this pincode from Amazon's delivery areas to prevent further inconvenience.

Regards
Jithendranath M

I have ordered a set of three T shirt from amazon on 31st May 2024 price was Rs 689. But I receive only two t shirt. After this I create a return request, amazon agent came to pick up but he denied to pick up he told me that he can not verified it because he has instructed to pick up 03 t shirt, but you have only two t shirt. So told me to call customer care again & raise a new pick up request & remove verification process during pick up, only he can pick up this product. I called customer care again, they arrange pick again & again, but no one came for pick up the T shirt. Amazon care executive told to follow today on 25th June 2024, & they will provide the resolution. Now they are saying that they wont be able to take any action on this. Neither they will return the product nor they provide my refund. Its a loss for me, why would I pay them extra money...Plz help me regarding this. I have only two pick up ID

Return pick up ID[protected]
Return pick up ID[protected]

My order no- Order#[protected].

My Order was supposed to be delivered on 14th June. However it was not delivered. On 15th I contacted the Chat support team they informed there is some issue with parcel we will deliver on 17th. On 17th Morning delivery agent called me to check I am home. I waited all day for the delivery guy and in the evening he said I have given the parcel to another agent.
On 18th I have raised concern on social media. They raised escalation Ticket on 18th and asked to me to wait for 3 business days. From then on everyday I am following up but no one bothers to give status on the ticket. Chat and Toll free team is not aware of Social media escalations and there is no way to connect with social media team.

I have order for ps5 game but I have rec'd the empty bag which not required for my child .
I have many time complaint by phone and mailed which regularly hallashmemt by delivery agent .
Wrongly update to amazon, now they are denied for refund after many time hallashmnent .

Kindly requesting to you pl help
For refund this

Sir my order aqua d pure 4 in one coper ro[protected]

carrier does not visit again as we waited the whole day, which is frustrating.

plz rectify the issue as soon as possible. or I have to cancel the whole item.

we are still waiting for our RO as described....

I had ordered Ray ban glasses of Rs 34, 000 which was picked up for return on 09-Jun-2024. It's been more than 10 days, and I have not yet receieved refund. Previously it was displaying on the Amazon account that refund will be issued once they receive the item. Today (20-Jun-2024), it is showing in the refund status that product is lost in transit.

Is it my fault? Why Amazon is not issuing the refund.

This is...

I am writing to file a complaint against Amazon India regarding a damaged product and unresolved issues with my order (No.[protected] placed on May 18, 2024. Despite multiple attempts to resolve the matter, my concerns remain unaddressed. Installation and Damage: The installation, scheduled for May 25, 2024, was delayed, and upon opening the package, the product was found damaged. I promptly initiated a refund on May 26, 2024, and the order was canceled. Pickup Issues: The product was delivered in two packages. When the pickup personnel arrived on May 27, 2024, they collected only one package. Multiple contacts with Amazon on May 28, 2024, and May 31, 2024, led to further delays and cancellations, leaving the second package uncollected as of June 4, 2024. Repeated Attempts: I contacted Amazon again on June 4, 7, 10, and 14, 2024, but received no resolution. Each time, I was reassured of a prompt solution, which did not materialize. Refund Delay: Inquiring about the refund on June 4, 2024, I was informed of a 13-day processing period. Despite requesting to speak with the grievance redressal team, no follow-up occurred. As a long-standing customer with both a business and Prime account, I am deeply disappointed by this experience. I request immediate pickup of the remaining package, an expedited refund, and compensation for the inconvenience caused. Thank you for your assistance in resolving this matter promptly.