Amazon India Complaints & Reviews

Respected Sir,
On June 16, 2024, I purchased a MACBOT YELLOW LED fog bulb. However, the product was delivered to the wrong address on June 22, 2024. I promptly registered a complaint on the same day.

To rectify the situation, I personally collected the product from the incorrect address on June 24, 2024. Unfortunately, upon opening the package, I discovered that I had received a WHITE LED bulb instead of the YELLOW...

Team
You need to check how come everytime customer complaints on chat, it comes up technical issue at customer service rep end and transferred back to queue .

I have already share the chat isntacne with Amazon still no action as thete customer rep making fool of system either to avoid customer survey or ther work while getting chat transferred back to queue whenebr customer express disatosfaction

Order number :[protected]

For aisilin sunglasses worth rs 679.

Amazon agent incorrectly processed the refund to Amazon pay balance saying that the product is not returnable prior to pickup .

Later when I asked to create a return request with bank account as mode of refund, my product was picked and refund was not issued .

Now they say they cannot transfer the wallet amount...

Nokia mobile is not working and quality is very bad, a lot of issue delivery date 02.07.2024 and report on 02.07.2024 but still no one to check

CUSTOMER SERVICE NOT SUPPORT

MY MOBILE NO, [protected]

I recently ordered a 6x6ft carpet from Amazon, but upon receiving it, I found it unsatisfactory. Consequently, I initiated a return request. However, the Amazon pickup agent has repeatedly arrived on a motorcycle, deeming it unsuitable for transporting the carpet, which requires a minivan or a tempo. Despite my explicit instructions to Amazon, specifying the need for an appropriate vehicle, and my multiple follow-ups, the issue persists....

Hi, we order a total 20 of these book shelfs and only received 1. We have proof from the delivery driver that he only delivered one of these. When asked for a refund Amazon is saying that they delivered all 20 and refusing to give us the refund.

My name is Avinash Sodha registered with [protected]@gmail.com email id as above and mobile number 9XXXXX8249.

I want to report a matter of concern. I expect quick action to be taken on Order No.[protected]. Glen 3 burner gas stove which was ordered on June 27th and delivered with damage on one of the legs on 2nd July 2024. There was no Amazon packaging and the product was very roughly handled.

The...

I have order Godrej Group side by side refrigerator, which was delivered as a defective product as confirmed by Godrej India. As per them it is a scrap, I am calling amazon team since 2nd july I was told pickup would be scheduled on 5th july and refund would be initiated, no pickup was done on 5th july because team was making pressure on senior citizen parents to drop side by side heavy refrigerator from 1st floor to ground floor whereas...

Dear Amazon Team

I am writing to address a critical issue related to an A-to-Z claim filed by a buyer. The details of the case are as follows:

Order ID:[protected]
Buyer’s Name: Mars Edpal Instruments Pvt Ltd
Claim Date: 06/06/2024

Requirement: Need Top Level Escalation Team Resolution Call on [protected].

Case History: [protected], [protected], [protected],...

My amazon account has been hacked.. please cancel lal the order.
My original mail id - jitan.[protected]@gmail.com and another mail id - jitan.[protected]@yahoo.co.in
Mr. Kundan [protected]@gmail.com is fraud person who has hacked my amazon account and order various items on 03/07/2024 Â
With order idÂ
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
With amountÂ
Rs. 62999/-Rs.77900/-Rs.71900/-Rs.34049/-Rs.32970/-Rs.23999/-Rs.23999/-

All these order id has been received in my jitan.[protected]@yahoo.co.in account. Also it is linked with jitan.[protected]@gmail.com id too. Which i have not ordered.
Its my sincere request please cancel the order. All transaction has been placed from my icici credit card with ending number..1005.
I have already blocked the card and register for dispute transaction.
My contact number is [protected].
Every details i can provide you at ease.. but please cancel the above order for safe guard of my money.
Rs 327816/- is huge amount for me...Â
Please feel free to contact me. I am feeling helpless due to these activity done on 03/07/2024.
Please cancel the orderÂ

I had ordered a pair of adidas women's shower slides sandals from amazon on 25th April 2024 and it was delivered on 3rd May 2024. Due to fitting issues I requested a return about 2-3 times and they arrived for return pickup on 24th May 2024 and I returned the product. The pickup agent informed me that the return was successful but I haven't received the refund yet. Even after contacting amazon several times I haven't found a solution for...

This is regarding my order#[protected].
I had placed an order for 20 packs of set of 6 ATROCK Water Bottle | Steel Water... https://www.amazon.in/dp/B0CGXMN8G2?ref=ppx_pop_mob_ap_share.

Ideally, I should have received 120 bottles. However, I have received just 1 water bottle.

I have raised multiple customer requests for the same. I raised the issue the very next day when i realised that only...

Have placed an order for One plus 12 R mobile and Sandisk Pendrive of order value Rs.47, 098 on May 4, 2024 with order id[protected] which was supposed to be delivered on May 5, 2024.

However, the order has not been delivered and the status still shows "Delayed, not yet shipped". Seller name - Green mobiles for the Mobile phone and Appario Retail Private Limited.

The refund on this order has been not...

Dear Sir/Madam,

I am writing to file a formal complaint against Amazon India regarding the non-delivery of an order I placed. As a loyal customer who has placed numerous orders, I am extremely disappointed with the service I have received concerning Order #[protected], which I placed on June 17, 2024.

Order Details:

Product: LUMINOUS INVERTER
Order Date: June 17, 2024
Payment Method: Mastercard ending with 6950 (EMI: Rs 2722.88 for 9 months)

On June 28, I received a call from the delivery person who confirmed the delivery address as 142 Samarth Green City, Near Gomatgiri, Indore. However, he expressed concern about the distance, saying, "Oh, itni dur, " but assured me that the order would be delivered.

When I did not receive the order by evening, I called the delivery person at [protected]. He informed me that the order had been mistakenly placed in another vehicle and would be returned to the warehouse, promising delivery the next day. Despite waiting for 1-2 days, I did not receive the order. To my surprise, the Amazon app showed the order as delivered.

I have repeatedly contacted Amazon customer care, but they have been unhelpful, asking me to wait and then disconnecting the call after placing me on hold for 20-30 minutes each time.

Additionally, I called the delivery person again, and he mentioned that my order is still at the warehouse. He provided me with another contact, Anuj, at [protected], located at the Sanwer Road Godown, for further inquiries.

This entire situation has caused me significant distress, both financially and personally. I am already under financial stress, paying for the inverter through my credit card on an EMI basis. More importantly, due to the stress and anxiety caused by this unresolved issue, I suffered a minor heart attack. This has severely impacted my work, health, and overall well-being.

I am now bringing this matter to your attention as I have exhausted all other avenues for resolution. I request the Consumer Forum to intervene and help resolve this issue immediately. I expect Amazon to deliver my order within the next 2 days and provide appropriate compensation for the inconvenience and health issues I have faced due to their negligence.

Thank you for your attention to this matter. I hope for a prompt resolution.

Sincerely,
Raghvendra Sharma
[protected]

I have placed an order with ID[protected] with amazon. The order was out for delivery on 03-Jul-24. The devery agent called me at 10:07 PM and denied for door step delivery and asked me to collect the order from a bus stop. I requested him for doorstep delivery. He had not delivered the order and updated wrong comments in the application as "Delivery attempted- OTP not available" though he did not attempt the delivery. I have another installation service order for the same product and scheduled at 10:00 AM on 04-Jul-24. Till now I have not received my order and unable to reschedule the installation appointment. Even I have subscribed amazon prime for fast devery.
But I have been harassed by amazon delivery service and agent. I called amazon customer 3 time but not received any solution.
I need my amazon prime subscription amount back, delivery of my products and installation of the products.

I had purchased a shopping voucher of Rs.5000 from Amazon; when I try to redeem it my orders were getting auto cancelled by the Amazon team.This issue started when I raised a complaint through ingram via Grievance Number: 3808355.After forced to give refund back to me in the case(since it was Amazon's mistake) they blocked my account which I got to know when my orders were getting auto cancelled.There was a lot of communication with the team...

I have been trying to return order[protected]Kotty Women's solid polyester blend cherry maroon trousers) since 8th June, 2024, but it has been repeatedly cancelled without a valid reason. I spoke with customer service on June 16, 2024, where I was assured the order would be picked up on June 17, 2024 (Monday), which did not happen.

Also order[protected] since 24th June but it has been repeatedly cancelled without a valid reason. I spoke with customer service on June 26, 2024, where I was assured the order would be picked up on July 2nd, 2024 (Tuesday), which did not happen.
This morning, I contacted customer care again regarding the same issue. They informed me that my order will be picked up in two days but its been days since my orders have been picked up. I urgently need a proper explanation and request the pickup of the mentioned orders.

I had ordered Hush Puppies Men's Hulett Workday worth of INR. 4999 on 14 June 2024, and received the Wrong product on 27 June 2024 immediately i had raised the complaint on Amazon portal for return request post multiple follow up Amazon team denied delivering the correct product or process my refund...

Amazon Order Id:[protected]

Ordered date 11/june/24

I've raised return request 5 times so far. Every time no one shows up. I'd spent atleast 45 min each time to chat/talk to Amazon customer service, but no resolution except that they cannot escalate, Amit is the highest escalation and as per their policy, they can't do anything other than creating one more return request. When I've asked to the customer...

I have ordered OnePlus Nord 3 on 18 June 2024 at 19999 that is delivered on 20 June. After a day I saw a minor gap between display and frame of phone (check out the picture below) and raised complaint for replacement on 21 June. I got replacement on 25 June that is to be delivered between 7am to 10 pm.
On 25 June, I waited for delivery, but I didn't get any call from delivery boy till 7 pm and then I talked 3-4 times to amazon agent...