Respected Sir,
I am sorry to say that wrong products were delivered to me for the following four orders, after complaining to customer service and explaining them about wrong products, the returns were initiated and pick up was done. But the refunds have still not been initiated. I am really disappointed .
The customer care gave full assurance of the refunds, they asked me about images of the product I received and on investing they initiated the pick up. For two of them they did unauthenticated pick up assuring me about the refunds. Now after taking all the wrong products they delivered, they are refusing the refunds .
I am a student and can't afford such losses
I trusted Amazon but the customer care has not advised me correctly .
I request you to initiate the refunds for all the products being picked up from my side.
Or return to me the wrong products you delivered.
Also I would request you to update your policies, the returns can be rejected but u can't have both the product as well as customer money in your hand. The problem of receiving wrong products is for last 4-5 months.Before that I never faced such issue.
In future, I will take care to make video recording while opening the Amazon packet.
The last four digits of the order ID for which refunds are not received are as follows:
#...0753
#...5922
#...1117
#...6745
I request you to kindly initiate the refunds at the earliest as I am a student and my money is blocked and there is no fault of mine if wrong product is delivered.
My task was to inform customer care and I did that .
Yours' Sincerely
Rajat Arora
Amazon India customer support has been notified about the posted complaint.
This is to inform you that I purchased treadmill worth of Rs, 24, 399 and the order id:[protected] from amazon in the month of February of 2021 but the said item was not delivered, immediately I made a complaint to amazon but you people said that the order was cancelled and your money will be credited in few days. I have waited nearly a month again I requested to amazon that the said amount was not credited and again i have received the same answer from you customer care people, I trusted second time again I have waited for so many days but no use, after so many days again i approached amazon customer care people but there is no one to listen the issue and solve it, they simply tell the same script stating that 'my request has been taken and it will be resolved in 2 to 3 days. I really do not understand how this kind of irresponsibility happen with Giant companies like Amazon. What people can do with this kind of disgusted scenario, No authorised persons will be available to solve the issue, your customer care people will not have any idea and authority to address the issue and solve it, I really cannot digest that No response from amazon even I complained so many times, what the complaint cell is doing on unresolved complaints from the customers like me. what happened to my 6 or 7 complaints. what your people are doing on my issue? It is not a single rupee to leave like that its about worth of 24, 399 hard earned money. I hope you people can understand the issue in a rational way and solve it. Looking forward from you at the earliest.
Thank you
Regards
Brahmaji Nambula
mail Id: [protected]@gmail.com