Amazon India Complaints & Reviews

I have ordered a pair of real basics pajama set for ₹1299 and later cancelled it.Amazon states that the refund has been processed. But even after 5 working days (maximum refund time limit) I have not received the amount yet in my Indian bank account.
Order no:[protected]

Hi Amazon,
My return request of Redmi 9 power (Blazing Blue, 6GB Ram: ORDER #[protected] had been generated on 22nd July 21, One Amazon guy had come to my home around 1:00 PM on 23 july 21. He told me you have returned Redmi 9 power (Blazing Blue, 6GB Ram), Then I spoke him yes. He had collected this mobile, Again another amazon guy had come to my home then he told me for return said maobile. Then I told him, mobile has been refuned to amazon guy who had come around 1:00 PM same day.

Please let me what is my fault here, Normally when we return the product and amazon pickup guy comes and take it (Refund) . We did not face such problem.

I have request many times to customer care, Nothing is happened. My amount 12, 999.00 should be refuneded. Mobile is refunded to amazon guy.

Today, customer has been denied me your refund can not be done. I am requesting to you please refund my money ASAP. If you are not refunded my amount that's very wrong.

Order number: ORDER #[protected]
contact number: [protected], ‪[protected]‬
Email Address: [protected]@rediffmail.com

Thanks
Ashok singh

I have placed an order, It's been 12 days that the order has no tracking information.
We have been trying to reach customer service but it's very disappointing to hear non progressive update. They say that matter has been escalate and ask us to wait 3 working days, when I reach them back, same story continues.
#pathetic #unfaithful #complaint #worstservice

I spoke to customer care and came to know all customer doesn’t get the serial number listed to claim warranty. I purchased a product on Amazon for laptop and today when I try to claim warranty with dell they are asking me for invoice which should basically have service tag number. Amazon lied that they do not provide this to any customer I checked with my friend he has it.

Because of Amazon I am not getting warranty claimed for the same purchase. However the laptop is still under warranty in their site.

I have ordered a two set of product, but delivered only one. So i returned it. They have refunded only half the amount. They are telling that they have initiated the refund on 28th July. But still I have not got the money. They have also sent me the reference number[protected]

This person doing fraud job process in amazon.in.
Person name suman
Contact no.[protected]
Email id - [protected]@jobindiaamazon.in
He is sending mail from above email id and cheating to any one saying your selected for team supervisor post.
He had cheated me and my friend kumaresan.k
Contact no.[protected]
Email id - [protected]@gmail.com
Employee id provided after payment - AZF89647
Location - chennai city
Aqurding his mail description. I have paid amount 1500/- rs regarding uniform charges on 26/06/2020.
Now he is did not replying of mail or phone.
Please go through

Amazon india private limited (Corporate
Office) 2nd floor, safina towers,
Opposite to j. P. Techno park,
No.3, ali asker road,
Bangalore – 560052
Email:[protected]@jobcareamazon.in
[protected]@jobindiaamazon.in
Contact:-+91-[[protected]
Ballot number:-
(Hk:8798781/36)
Serial number:-850779
Employee id:- e4pygh95786
Reference number:-af0375
Subject: appointment for post of supervisor.
Dear candidate, mr, vishal paswan
As per our conversation you have for the post of supervisor with our firm. Company has
Hired you as a supervisor post your salary will be 22.5k per month excluding allowances.
1. Commencement of employment
Your employment will be effective, as of next week
2. Job title
Your job title will be supervisor, and you will report to mr. Anand ravindran
3. Salary
Your salary and other benefits will be as set out in schedule 1, hereto.
4. Place of posting
You will be posted at your own city. You may however be required to work at any p
Lace of business which the company has, or may later acquire.
You need to collect employee id from head branch or you can go
Through online by paying uniform security amount 1550 rupees.
You have to pay rs.1550/- for receiving uniform, get pass, identity card joining letter through courier (Blue dart service) and you can pay online payment
Method through bank account, it will be refunded in your first month salary.

I NEED HELP - AMAZON CUSTOMER CARE. This is first time that I am facing such issue with Amazon, I have received missing product. Ordered w26+ smartwatch 1.75 inch #[protected] on 28-July-2021. Firstly I received different item, then I got it replaced, but second time I received empty box with only strips and not the watch. I told this to the delivery person but he was unable to help me, so I called customer care and had a word with the executive from Returns & Refunds team and he told me nothing to worry, they will raise investigation and asked me to wait for 5 days. Since then I am trying to call Amazon customer care, now they refuse to resolve my problem. I have called Amazon for almost 20 times and they are denying to resolve my issue. I would greatly appreciate if you guys reinvestigation and refund my money or replace my order.

Order on 25may 2021, order did not dispatch, can not cancel order, can not get refund, customer care response are unacceptable and after 60days issue still same as on 27th may 2021.

1. A sum of Rs. 299/- was expected to be credited by 05th May 2021, still not received.
(Order number:[protected]

2. On a differnet order of Rs. 299/- the amount wasn't received. It was expected to be credited by 22nd July 2021.
(Order number:[protected]

I would like Axis Bank to resolve the complaint and process the refund ASAP.

I had raised a complaint (1 Aug) on the refrigerator stopped working on Amazon order support for their Amazon Basics brand. The appointment was schedule on 5 Aug, which was not executed. Upon on contacting the service technician he was indisposed and clearly responded he will not be able to make it. Now the service has been automatically rescheduled to 13 Aug 2021.

I have ordered a electronic item, A car amplifier from amazon but i got an empty box woth some thermacol and stones in it. I tries reching amazon about the same but they refuse to take the responsibility and blocked my account. What should i do

Order #[protected]

Received with the miniature motor mounting grove is broken & the broken piece is on the motor shaft. Broken part is critical for the smooth rotation of the solar device, so the item is not useable & I need either 'Return & refund' - or - "Replacement"

I recently ordered Realme Buds Air Neo from Amazon but I was about to receive my refund in form of cheque and I told them to cancel my cheque and refund my amount in form of my bank account. its been 1 month i Haven't received my Refund.

I am receiving fraudulent charges to my checking account from Amzn.com/billwa
7.05.2021
Amazon Prime *296LM11I0 Amzn.com/billWA
#24692165S2XYT91XV
Manually Entered
$119.00

Please refund immediately

I have received the following sms from bank:
Dear customer ACH Debit mandate registered for Rs. 50000.00 /- with frequency MNTH in HDFC Bank A/c No.XXXXXXXXX51034 for BAJAJ FINANCE LTD with UMRN No.HDFC[protected].

I have not given any mandate. Please resolve the issue. Screen shot of the sms is attached herewith.

An amount of 1673 is transfers to Amazon through googlepay upi o 8th March

Canara Bank and googlepay says amount is successfully transferred to Amazon
BUT AMAZON SAYS THEY DIDN'T GOT AMOUNT TRANSFERED
Upi translation of.[protected]

Today 04 aug 2021, my HDFC account got hacked and amount deducted {55000 INR} to Billdkamazonsellers via netbanking.

I have cancelled ant audio 1200 and Amazon refund my money on 19/07/2021 that has to be on 24/07/2021 but not received my money from bank.
My refund reference no is[protected]

Order ID[protected] has intiated refund of Rs.9, 999 on 8th July, 2021 which has not yet been credited on the bank account.
The return reference number (RRN) is ONUS20210709
Kindly do the needful as soon as possible as it's been one month since not yet received the refund.

The delivery personnel of Amazon-
(a) Do not wear any uniform.
(b) Do not carry any Identity card.
(c) Do not know their PIN.

In my latest order delivery, I received a SMS from Amazon that the delivery would be done in the day from 07.00 hours till 21.00 hours.

This is a very long duration and does not serve any purpose except for the date as whole day is covered. This duration should be divided into 2-hour duration or at least forenoon and afternoon duration.

The Amazon message also contained the phone number and PIN of the delivery person.

However, I received a call from an unknown number.
As I was busy in that point in time, I called that number 3 times after 15 minutes but there was no reply.

In the meantime, I received a delivery attempt message from Amazon. On checking from security personnel, I was informed that NO Amazon delivery personnel had come to the colony. So, it appears that the delivery person had made a call from some other location without even coming to the colony and made a delivery attempt message.

Then, I rang up the contact number provided in Amazon SMS.
The authorised delivery person informed me that someone else is carrying that package and I may contact another number.
On contacting that provided number, I was told that he was not carrying that package and someone else is carrying that package and will contact.

How come the delivery person get changed leading to impersonation and security hazard to senior citizens and security related duty personnel?

I received a call from the same number after 3-4 hours and I was told that he will not be delivering the package on that day as he was busy on another route. I requested him to deliver on the same day as it was meant for an occasion on that day. But he refused and said that he will do an early morning delivery next day. Then, I asked him his PIN but he had no understanding of PIN and started arguing about OTP.

Next day, I again received a SMS at 12.27 hours, which informed about a phone number and PIN of the delivery person.
However, again at 13.27 hours a person called up from an unknown number and started conforming my identity without any self-introduction.
On questioning about his identity became rude and misbehaving.
Then there was no attempt for any contact or any delivery.

There are too many fraud calls daily and advisories about such incidents. How come Amazon personnel do not identify themselves and are permitted to make calls from private numbers?

Next day I received a mail of technical hitch regarding the delivery. After, 48 hours I received a refund notification.

The above sequence of action clearly depicts a serious security lapse on the part of Amazon delivery personnel, quality of training of personnel and handling of orders.

In addition to the above a harassment has been caused by returning the package.

The issue may be raised till the appropriate level for judicious resolution.

An early resolution will be highly appreciated.

Happy Independence Day, in Advance.

Col Jai Krishin Chawla, PhD (Veteran)
Mob [protected]
(Kargil warrior)