Amazon India Complaints & Reviews

Amazon had intiated a return amount of amount Rs. 9, 999 on 8th July to my bank account of Name: Sikha Samanta on card number [protected] with return reference number ONUS20210709 but it's more than a month yet I haven't received any refund on my account and as informed by my SBI bank, there's no such transaction with that refund reference number on my account. Kindly help me out.

The refund was initiated by Amazon.in on my SBI Bank account of card number [protected] of account name Sikha Samantha on 8th July with return reference number ONUS20210709, but it's more than a month still I don't have my refund on my bank account and neither there's any record of such ONU number transaction showing on my bank account as informed by my Bank.
Kindly help me with the refund of Rs. 9, 999

I had placed an Order[protected] on 25th June and cancelled it . The amount was supposed to be refunded by 7th july . However there was no amount credited back in the respective card.

I had raised this issue with customer care on 10th july, the customer care executive said that the refund reference number is not generated and will escalate it and resolve it in 5 working days. It's already 10 days after this call and still I have no response whatsoever from your team. The amount is still not refunded, i didn't get any email on order refund reference number

I need this to be closed on priority.

Attached order Screenshot for your reference Amount -12500/-

I bought a OneplusOne 55 Inch Q1 Ser from Amazon India site . After 8 months TV is showing black screen, i am keep raising my concerns to Amazon Customer Service and One plus one Customer service also not responding properly and after 25 days also issue is not resolved..

Could you please let me when is my issue will be resolved.
Order Number:[protected]

Dear Sir,
i have purchased things as under below mentioned, but my things not delivered yet, Please quick action in this regard.

1_Ladies Suit_RS, 792 ( Date:[protected]/Time :9:54 AM)
2_Lunch Box_RS, 299 ( Date:[protected]/Time : 02:43 PM).

please contact me in this number:[protected]/[protected]

Order#[protected]

25/07 : Ordered the Samsung Galaxy M42 5G (Prism Dot Black, 8GB RAM, 128GB Storage)

26/07 : Delivered the package

28/07: Opened the package. The device wasn't starting. Called up the customer care.They scheduled technician visit on 30/07.
I told them I'm travelling outside india and wont be avaiable after 31/07. I would need mobile to be replaced before that if its not working. They promised me that the device replacement will happen on same day right after technician visit.
(The reason I checked the item on 28/7, I generally keep any outside items away for couple of days to avoid any covid contamination.)

30/07 : Technician sent out the report to amazon team. I called up customer care asked them about replacement. They told me, it cant be done in a day.It cant be done before 3/8 which wasn't same as promised on 28/07. I asked for return as I wont be around after 1/8 for replacement. They scheduled return request for 1/08.

1/08 : The pickup person came. He said the device is not working. I cant verify.Tell customer care that Verification failed. I called customer care with the details. They said, we will send all necesory details to pickup team. It will pick next time. They created another return request for 2/08.

2/08 : The pickup person came. He said, they didnt recieve any approval email. He cant pick the item. He put comment as IMEI mismatch.
Again, I called customer care. Again, they came up with some other info and told me that we will send all necessory approval to pickup team and they will pick the item this without any issue. They created another return request for 3/08.

3/08 : no one came to pickup. Again, I called customer care. this time they said, now the picked failed attempt crossed three time. They have escalated to another team. It will be done in 2-3 business days. They created another return request for 6/08.

6/08: no one came to pickup.Again, I called customer care.The saga continued.

9/08: no one came to pickup.Again, I called customer care.The saga continued.

12/08: no one came to pickup.Again, I called customer care.The saga continued.

14/08: The pickup person came. He said, they didnt recieve any approval email. He cant pick the item. He put comment as IMEI mismatch. The customer care team told on on 1/08 that we have mentioned in the return request that the item is dead on arrival. They cant match the IMEI number as the device itself is not functioning.

I think they really dont want to come to any resolution. After 7 attetmpts I'm still on same position as on first return request.They just want me to give up and stop following up with them. I wont do that. I have paid my hard money and I want that back.

The kind of frustration I've gone through is different but this is the worst service I ever faced by amazon.

Appreciate your help on this.

Samsung Galaxy Tab S6 Lite 26.31 cm (10.4 inch), S-Pen in Box, purchased on 30.04.2021 but the same was not working from July'21. Kindly take necessary action for rectification or replacement.

Sold by: Appario Retail Private Ltd

Thanks

Debashis Das

Amazon targeting Inocent Customer to show them perfect. They targetting particular customer like who are post low reviews and against their company. I'm very sure they have doing so much of fault thing in their company. I have to take it out until I die. Because they blamed me also but I'm very confidence on that. I'm concern is need to check their warehouse for all product which is old and against Indian law act. They voileting the govt ruls, they didn't move any E-waste in 🇮🇳India.

Hi Team,

Amazon company terms and conditions said gathering customer name, address, bank details, device log files, our friends email id and other details, third party agency verification, share details to third party, protocols, our friends address, etc. Please read the terms and conditions. Most of the electronics in Amazon warehouse in old products or low warranty period or out of warranty product or selling customer return product to another customer as new products. Be aware of this product. Need to raid on Amazon warehouse immediately. Electronic waste is very danger please Careful. Amazon giving un-proper invoice copy there is no serial number of product. That is not valid invoice copy most of the brands are not accepted.

I bought laptop from Amazon and I have been returned it as received defective. it has been reached and amazon says that refund processed and also get refund confirmation mail but the amount is not been credited in my bank account as 7 days been completed. I request you please have look into this and help me.

A refund has been made by amazon on 18th july regarding a product which i ordered but they cancelled it. But the refund has not been received yet. They are saying that refund has processed from their end with reference no. 30005111941194172924532

Xxxxxxxxxxxxxxxx

I paid extra courier charges for fast delivery that was supposed to be by 17/08/2021. But i did not receive that by the specified date given by amazon.in. I want the refund of my extra courier charges taken for this order. Thanks
Dr. Alok Dwivedi

Dear Sir,

On 10th August 2021 at 08:22 PM, I did a transaction of rupees 10, 000/- by Amazon UPI. Money was deducted from my account and did not credit to the beneficiary account till now. I raised this complaint to Amazon and get to know that Payment is done successfully from their side. They suggested to reconfirm at my home branch. I visited my branch and they denied they have no dealing with Amazon UPI transactions. Later, I called Amazon customer support, the representative replied, " payment is successfully passed their gateway" and suggested to raise a charge dispute complaint. Still, I did received my money back to my account or credited beneficiary account.

My amazone account is temporary lock/hold right Now and I want to reopen my account sir/mam. And
Amazonpay balance & gold Ammount .plz give me my Rs. & products. Ammount not cardit in my account.
Hello sir/mam
My name is shiv sagar
My email is [protected]@gmail.com
my register Amazon mobile number.[protected].
My adhar no[protected]
My pancard no is -HJGPS3186B

If you have any questions/doubt you call me ask my information ok
But please slow this my problem
Ok

Today I had talked to the customer care, talk to this email id, whatever amount you have is related to gold and amazon.pay will be refunded to you related to the amount Me.

Amazon is selling this particular product over the MRP price. MRP set for the product by IKEA is ₹549. Amazon India tampered the MRP Price tag and sold the product for ₹1280.

My product is not delivered at time so product return . Then I cancelled my order .but there in no refund till now .
Order id[protected]
So refund my money .

I purchased oneplus 9R mobile from amazon ORDER #[protected]
with payment of 29523 of my credit card and exchange amount of total
8600 inc additional exchange amount of 3000
i got a defective product and got replaced ORDER #[protected]
and the received item was also defective and at the time i asked the
amazon executive for another replacement he said according to amazon
policy only one time replacement is possible and he promised me that i
will get full refund for my order including the exchange amount, i
even asked him twice regarding it he said no need to worry sir
after the return of my mobile i got amount of 29523 in my card and
5600 in amazon pay balance
i was shocked and contacted amazon regarding the exchange amount and
raised a query they said it will take 3 to 5 business days to solve
the issue and no one contacted me regarding it
so again and again i contacted amazon support regarding it no one
solved my issue
one day an amazon executive named binil raj had promised me that i
will get that 3000 amount in my amazon pay balance with in 24hrs
i waited for 24 hrs and again contacted amazon customer team regarding
it he said he want two days time to recheck it and he will call back
me 3 days passed and he never contacted me
so i contacted amazon customer team today evening the executive never
tried to listen what i am going to say just simply told me what she
wanted to say and the call was dropped and she didn't call me back
what she told me that a mail was send from amazon to me regarding the refund
and i again contacted at around 9;30 pm they said i wont get that
amount they said they can only take feedback regarding it
because of this issue for the past 18 days i don't have a mobile to
use, i got fake promises from amazon executive, I lost 3000 rs of exchange amount for
exchanging my perfectly working new looking good mobile
i send the above message to amazon customer support mail
but they are not even responding to it
so again i contacted amazon support they are simply avoiding my problem and just replying me is there anything else we can help you with
i never imagined this would happen from amazon

Sir
I wanted to tell you that on 25 june I ordered a intex underwater swimming pool of price 1099 from amazon . They were 2 and I returned 1 of them. When they asked about my account details I entered the correct account no. Which is [protected] but by mistake I entered wrong account holder name. The account holder name I entered was Renu grover but the actual account holder name is Saloni grover. I think due to that issue my payment is stuck. And it is not even a small amount which I could forget. For me it is a big amount I would request you to please do something with this issue. And amazon has claimed that my amount is stuck from the bank's side. In this issue their is no role from their side . But they gave me a reference no. Which could help you
Reference no.[protected]

My registered mobile number is [protected]
On 5th August 906 rupees due and its auto debited late night but on 6th August i check amazon pay later due it's shows over due then i repayment of this amount by debit card and payment is completed no overdue shows. But when i check my SBI account statement it shows to time payment done.
So i requested please refund my extra money paid by debit card.
My amazon pay later service...