Amazon India Complaints & Reviews

Amazon delivered me this disease spreading shoes today. I complained to them. They refunded my money. But they are refusing to upload my review saying I have complained about seller in the review. I don't get it. Unable to understand. My review must be uploaded.

I registered my CBI Savings account for refund purpose from Amazon. The refund has completed already from Amazon itself but I haven't received it yet

Sir
I have ordered a boAt Airdopes 311v2 Bluetooth Truly Wireless Earbuds on 15/07/2021. But I have returned my product.
Amazon initiated the refund on 21/07/2022 and it was expected to come on 26/07/2021.
Amazon gave me refrence I'd
30005111961196112587977.
But the money is still not showing in my account. I have contacted the bank as per guided by the Amazon and filed a complaint but Bank is saying that this is the fault from the Amazon side and there is no transaction available with this refrence number and also told me that they can't do anything in this case . Please solve this problem as soon as possible

I am Swarupa Deb, on 17th of July 2021 from my amazon prime account, I had attempted to buy a Redmi 10S mobile phone for 14999/-, however upon payment my order became pending and finally order got cancelled. During all this process 14999/- was deducted from my husband, Aniket Nandan's SBI account through net-banking mode. I had repeatedly called the customer care at amazon and they told me that money has not been received by the merchant and to contact my bank.
Upon contacting my bank, I filed a complaint with the bank and they responded stating that "As confirmed with the merchant, transaction IGALNVXVR4 has been successful and settled on 17-July -2021. For more details kindly contact your merchant".

In SBI account's transaction history too, the bank has clearly mentioned that the transaction took place. Find the copy of transaction history attached.

This has become a serious issue and I am feeling harassed due to the responses received form amazon customer care. Thus I request you to kindly look into this matter and provide me with a concrete resolution, since it appears that money is somewhere stuck and is not being released back.
I wish to be refunded as 14999/- is a substantial amount.

Need to stop auto renew of kindle subscription of Rs 169 every month

I placed an order on 16th July, 2021 on Amazon from my SBI account. The bank says they completed the payment and Amazon says they haven’t received any payment. I meed to get my refund asap. It’s been more than 15 days I’ve been going back and forth with amazon and the bank custom services. It was 28243/- payment. I don’t know if the bank has it or the Amazon but I need it back.

I placed an order Amazon Fire TV stick on Amazon sale, for an offer price Rs-2099. The original price of the order is 3999. I placed an order successfully for 2099 rupees. they have cancelled the order and now saying to place a nee order with the original price i.e., 3999 that is almost 2000 rupees more… we are not fools to pay double the amount for the same product. After calling to customer care executives they are also not taking responsibility.,...

I cancelled my order from Amazon of Rs. 1199 on 18th July 2021. The refund processed on 21 July and expected credit date was 26th July. But I didn't receive the amount in my account at all as of now. The refund reference number given to me by Amazon is 30005111971197124054277. When I contacted Amazon customer care, he said to concern this reference number with PNB customer care.

Please help me out.

@amazon am a regular customer for the Amazon buy now am very upset for the service of amazon. Last week I ordered child electric ninja bike i received on 27 july after checking the product some part is missed on the product I asked for the replacement but they told me that I need to return it by self return from outside courier. So made the self return after 5 days still it's not reached the place now the professional courier telling that the seller addess doesn't have deliver limit . Am facing lots of issue in this very worst service from the Amazon I brought from them but I need to sent it to the seller means then why Amazon. Amazon not ready to get back the product from me.

I purchased the Dell laptop with below details

Order no.[protected]
Invoice Number : QSE7-697
Order Date: 01.07.2021
Invoice Details : KA-QSE[protected]
Invoice Date : 01.07.2021

While i was checking for the Warranty update from Dell website it shows its already expired on 27th of March 21.
Laptop Service Tag: CCJM4Y2

Can you either replace the laptop or renew it quickly.

Need your response immediately else will go for legal proceedings.

Regards
Saradhi T
[protected]

Cute little guy has not been credited to my..

I ordered a suitcase from Amazon. I was waiting for it and when i checked the status it is showing as cancelled and they are saying they sent the order to wrong carrier by mistake. Now the product is higher by around 2000 rs. I ordered for 3300 and it is 5200 now. Neither they are giving ne the product nor differential amount. They are saying order for higher amount. Please help me i need the product but paying 2000 extra for there mistake is not fair. Please help me

On 17/07/2021 I made an online order to the merchant Amazone for Vegetable seeds for 439/-rs & payment of it was done through Canara internet banking mode... Amount deducted soon after it but on a few minutes amazone sent a mail of Order cancellation for the reason of Failure payment & amount wil be refunded if duducted... No amount refunded so i complained twice to the concerned bank throught online service. The resolved & closed the complaint by giving supportive description that gateway transation was successful & the same amount is credited to concerned merchant.. When i called back to Amazone care the told amount not credited to us... So plz resolve the problem & refund the amount

I had ordered product on amazon on 15 july, 2021 paid 787/-. 20 july it got delivered. I filed return and picked up on 21 july, 2021, refund initiated which they promised me to be credited till 26 july, 2021 which is not credited to my Pnb account till now. Contacted amazon as well as pnb, visited pnb branch several times, nobody turning up. Amazon saying problem at pnb end. Pnb saying amount not received so amazon needs to be instructed to reinitiate the amount. Please help.

My name is deepak Singh. I had ordered a product of RS1399 (Nakpro platinum 100% whey protein isolate) in amazon on 12 july 2021. And I returned this order due to damage of product. And on 17 july 2021 amazon initiated the amount to my account but still didn’t get the money. Amazon sent the reference number[protected] . So please kindly respond to this complaint its very urgent

I made an attempt to pay my credit card bill of Rs.13862/- through Amazonpay on 17-07-21. The amount was deducted from my bank account and I got a confirmation SMS from my bank. The transaction was succesful but Amazonpay declined the amount and money was not credited back even after one week. So I contacted the Chat Support and the executive assured me that the money will be back in my account by 27-07-21. But that was false assurance as the money was not credited back. So I made another chat with another executive on 27-07-21 and he assured me that the money will be back today ie..27-07-21 itself and if not credited to reach him back and he will help me with "exceptional ways". He assured me that he is making a note of the same and will make sure that this is addressed in a priority basis for me. But till today ie..31-07-21, nothing has happened and all that I got are false assurances. Now they are saying it is the bank's fault

I gave an order (order id:[protected]) which i was about to get by 30th july but neither i got my delivery nor i got my money back.Either you deliver my order or return my money..same thing happened with me few months back. but i didn't get my parcel or money back.i left the matter 1st time but not always.. So i request either you deliver my order or return my money..

Dear Sir/Madam,

I am Mahendhar Reddy Pisati, Amazon Prime member ([protected]/Mahi.[protected]@gmail.com). I have ordered crocs Women's Sienna Flat W Gold Slipper-W[protected] on amazon Prime day sale Sold by Cloudtail India and Fulfilled by Amazon. and it has delivered on 29.07.2021 and size is too large so want to exchange that product but exchange option not available, only return & refund option showing in app.

For this issue i have made many calls to customer care and spent almost 6-7 hours to get solution but i didnt get any solution from customer care

I want exchange option in my app & i dont want refund because as per Amazon return & exchange policy, its clearly mentioned that You can exchange this item for a different size/color or return for a full refund.
Note: I have read terms & conditions of Return & Exchange policy before purchasing only . the terms & Conditions are enclosed with attachment.

Now i requesting you only exchange the product ...prime day price is huge difference with today price and how can we accept refund. if you not able to exchange the produce than compensate todays price.

ONLY OPTION IS exchange product or provide difference amount should be added to amazon pay balance of Rs. 1239/[protected]=1239/-) & balance 980/- refund credited to original payment method.

Amazon is cheating customers by misguiding/misleading/providing false information/commuting fraudulent information...etc. (Refer enclosed attachment)

If not resolving the Issue with reasonable time than we will sue in court of Law & proceed with legally because we have right to demand. we have purchased product based on Return & Exchange policy

Thanks & Regards
Mahendhar Reddy
[protected]

Please help me,
Order Number –[protected]
Order date – 23rd Jun 2021
Order total – Rs 58909.00
Scheduled delivery date-8:00 a.m. - 3:00 p.m.
Wednesday, June 30
Product- Samsung 551 L 2 Star ( 2019 ) Frost Free Double Door Refrigerator(RT56K6378SL/TL,

Payment – Credit card.
As per order mail, scheduled delivery for this product was on june 30, 2021 so I planned accordingly but did not receive product.
After 30 june I complained to customer care for which every different customer agent kept on saying different things.
I complained coustomer care more than 10 time and each time different timeline was given to delivery of this product.
After escalating till 19 july, I have received call from Aruna(ECR team member of amazon) and she assured me that do not worry your product will be shipped and wait for 2-3 business day.
As per conversation I waited till 23 july but did not get any update regarding shipment of this product.on 24 july, I called to customer care to get that update of this order then knew that cancellation of this order is already initiated.
I asked why cancellation of this order is done without informing us then customer team agent told me that “ECR team is handling this issue and he can only provide any information regarding this issue” I asked to transferred this call to ECR team then customer team agent told me that “call can not be transferred and ECR team will call back you within 24 hours.I waited for 24 hour but did not receive any call then I started contacting again by call, mail and social media twitter for contacting ECR team.
On 26 july amount is refunded to my credit card account and received call from Aruna (ECR team meber of Amazon) and she told that “I was on leave, sorry for difficult series of event”. I asked for compensation and she offered gift card as a gesture of goodwill also but I did not accepted because I was very less amount compare to loss happened to me due to mistake of amazon. I am expecting some more compensation..

I bought a product from amazon

"DEDAKJ 2-9L/min Flow Oxygen Concentrator O2 Generator Portable Intelligent Home Air Purifier 93% High Purity AC 220V Remote Control for Home and Travel"

OrderID #[protected]

I was charged Rs over the MRP 11600 .

I contacted amazon on 19th June 2021. Issue is still not resolved.