Amazon India Complaints & Reviews

I purchased a dashcam worth 9499 from amazon on 25/Jun/2021. I received a set of water colors worth 900Rs for this order on 28/jun/2021, with an invoice of someone else. I chose to return the product and selected the option "wrong item sent" and opted for a replacement. The replacement item came, but the delivery agent refused to accept the return package claiming that what I have is not dashcam and he is supposed to take dashcam from me. I am chancing this case with amazon ever since. I raised already 4 complaints with amazon and all 4 pickup request failed citing the same reason as the first one. Everytime i call amazon they say this time it will be done. They are not refunding my money either.

Dear axis bank team,

I Had paid on Amazon with my axis debit card for an order on 29-Jun-2021, which I cancelled later on. The total money I paid was ₹1590.00. I did not receive my refund days after either. I contacted the Amazon team, and they had said that the refund was credited to me. But I received no such notification yet.
My reference code for the order is:
75105171183000652403142

I request you to please see this matter till the end

I have purchased ‘infinity hard rock 210 speaker’ from Amazon. I got the product on July 8, 2021. After receiving I checked it but it was not operate. Product and packaging all are ok but it is not run. I also complained about that for return or replace to Amazon but from Amazon customer helpline number they said that ‘we are still working on issue and wait for next 24 hr but I have not got any solution from Amazon yet.

I called Amazon and they said that the refund is complete from their side but it's not visible in my account yet. The transaction reference number is RRN 30005411921185174820221.

I order on 25 jun 2021, a laptop from amazon worth 40, 990, on EMI, and i cancel order on that day, but i am not get Refund till today.

I made an order of ₹8720 on 03/05/2021. not satisfied and made complaint to amazon.com.
they initiated the refund and mailed me all about that. The provide The RRNo also. At the calling to sbi costumer service the told me go to amazon.com again. Amazon.com initiated refund on 16 May, 2021. but still I àm waiting.
my personal details are here...Sanjay kumar tiwari
Ac/n- [protected]
IFSC- SBIN0001147
REFUND RRN is[protected].

I can't receive my refund from Amazon for 20dys above... Micromax mobile and covers ordered from Amazon on june23.. cancelled that product at June 23.still I can't receive my refund..pls help to me getting my refund (10000above)... customer service doesn't give a proper response to me...

I have ordered Samsung 551 Litres 3 Star Frost Free Inverter Double Door Refrigerator on 23 june 2021.
scheduled delivery was on 30-june-3021.i was expecting this on scheduled date but did not delivered and was not able to track status also.
i started contacting amazon customer service after 30th jun 2021regarding it.After contacting many times via call and chat, amazon help
team told me that product is in shipping stage and you will get update in 2 buisness day.every after 2 day i used to contact amazon help team
and i get update that you will get update soon regarding shipment details but i did not get any updated regarding it.
i have purchase it using credit card and i am paying interest without having product.

amazon help team are so much liars that i have lost trust to amzon now.
Looks like amazon is not interested to ressolve problem but interested in increasing financial loss problem to customer.

Best Regards
Annapurna chauhan
[protected]

I ordered a 'SONY WH-CH510 WIRELESS HEADPHONE-BLACK' on 23rd June and paid using my SBI credit card, but I cancelled the order immediately. The refund was initiated on 24th June but I haven't received it to the date. I have regularly called Amazon but the problem is still unresolved. The order ID is :ORDER #[protected].

I have been using Amazon for the last ten years and didn’t have any difficulty in login or placing order. But since 15th July I am unable to login. I tried several times with given mail id and password. They have sent otp but didn’t receive any otp on mobile or email. But after reaching home I tried on my I pad and it asked to change the password so accordingly ai have done. Luckily it works on my I pad. But in my office when I was trying to login on my laptop it says failed . I have tried several times entering the password and captcha. But didn’t work I have not received any otp on registered mobile or email. How to login. Your Customercare no don’t work and are out of order.Is this login limited only to I pad at home.
It is disgusting. If this continues I think I better switch to some other online shopping site

I ordered a product from sbi credit card which was later cancelled but no refund since 24 June has been credited to my credit card. I am fed up of talking to amazon customer service but they are not helping properly.

Hello
i want to complaint about amazon as i had ordered cell phone on 24th june (redmi 9a) with sbi credit card of rupees 5699 but next day amazon had cancelled the order and intitiate refund as it is showing refund will be successed on 30th june and it is successfully paid but when i had checked my credit card there is no amount credit. it is a fraud done by amazon. i had called 4 to 5 times to amazon customer care but they are not responding well and keep repeating same thing that it will take 24 to 72 hours. i had asked them to give me reference number of my refund so i can contact to bank.
my order id is #[protected] and i am attaching screenshot also.
please find a solution as soon as possible

thanks

Amazon site /order detail shows "Delivered on Monday Package was handed directly to the customer." But I did not receive the package and I did not get any phone call from Courier . My order no is - ORDER #[protected] Ordered on 28 June 2021
my Shipping Address

Abhay Kujur
19 Peace Road Lalpur
LALPUR
RANCHI, JHARKHAND 834001
India
Mobile no -[protected]

I have brought Seagate Harddisk of 2 TB but after its delivery when I checked I found that its capacity is only 512 Gb ..Totally loss of money

I had placed two orders one of Rs 2699 and other of Rs 2049 on 24 june and had cancelled that on the same date that was 24 june 2021 but I have not received the refund of the orders till now and nor have I received the refund reference id for which I had complained on 4th july. Please look in the matter and help initiate the refund as early as possible.

I Reetu Naudiyal from Dehradun . I want to state that I have a account in Amazon.in. I have order a product (noisefit endure smartwatch) of order I’d[protected] on 23 July . Then I cancelled order on same day and payment was prepaid . According to Amazon my refund initiated and reflected in my account till 4 July 2021. But after that when my refund is not reflected I called Amazon customer care they said reference no. Of refund is not provide by our backend team that is why your refund is not reflected in your account. We register your complaint internally in which we will not provide you any complaint no. And waiting time is 3 days. After 3 days your refund will reflect in your account.
After 3 days I have not received my refund then I called them again same thing repeated n like this I have called them 4 times . But received my refund every time they said same thing . Please help me .

I am the prime member of Amazon and on 25th June 2021 and I have placed 4 orders and the order is cancelled by the seller due to MRP error . But after that till now I have not received my amount . I have placed the order through credit cards and please help me sir for my getting me my refund back. 🙏🏻 I am attaching the screenshots of that order id please help me to solve my problem.

I placed an order for k7 antivirus premium - one user; one year for rs 229/- on 10 july 2021(order #[protected]. But I have not yet received the antivirus through digital delivery. Kindly check and resend the same to my email ([protected]@yahoo.co.in) or kindly cancel the order and make a refund of the amount.
Thanks
p.duraipalam thanasingh
[protected]
[protected]@yahoo.co.in

My Amazon.in Order #
[protected] amount rs.4719.60 was cancelled by me and as per your
email on 24th june 2021 the refund was initiated i waited for 5 business
days money didn't get credited to my account. I followed up this issue and
the case was escalated for the Refund Reference Number which was not
provided to me. The supervisor, including amazon support people, told me to
wait until Friday,...

I orders an watch watch extend from Amazon on 7 July 2021
And it was supposed to be delivered in 10th July 2021

But I received an empty box

Then I raised Complain to Amazon customer care
After that they said we will help you and start a investigation

After few days
They sent me an email
From Amazon.in
Saying that we heard your complain and processed you refund with refund reference number = #[protected]

But when I contacted my bank about that
They said their is no money from Amazon

Then I again asked to Amazon that is that email

They said sir this was just by Mistake

I mean seriously Amazon is sending an email about solving issue and refunding by mistake
They are trying to fool me with fake email full of lies and untrue words

And then when I said if that was your mistake
Then when will I get my solution
They said sir you will get your solution in 2-3 days

I said ok I will wait

But Today when I contacted them
They totally denied to any help
No refund
No replacement
They totally denied to help and spoke very rudely
A manager sbne Prerna Shrivastav
She was so disrespectful and rude
She hurted my self respect and spoke very rudely and disconnected the call without solving my issue with rude tone

Now I want help
I earned money so hardly to buy that watch
And what I got is empty box, rude customer service, time waste
And they ended up denying to help with very rude behaviour

I am broken
I lost my all money and customer service was very rude

I need help please
I need my money back

That was my only saving to buy that smart watch
Please help me