Amazon India Complaints & Reviews

I have ordered a trimmer from amazon on 13th june 2021 . the delivered date was between 15th - 17th june 2021 . the payment has been done through card but till now i didn't get my order . it was important on that day only . but not get till yet . so i want to get this company complaint not giving delivery at proper time

I ordered a Manga (Book) from Amazon on the 3th of May, 2021. It was going pretty well but a few days later I was informed that it was running late. A day after that, i was asked to review the product even though it has not been delivered to me. My order section does not even say it has been delivered. I checked the tracking number and tried to track but Bluedart does not even recognize the tracking number even though it was shipped through bluedart.

I understand that it may also be because of local restrictions but curfew and lockdown have been long removed in my area.

I have not received my product and it has been nearly a month and two weeks. Please refund my money or atleast deliver my product to me.

I paid it through google pay. UPI Transaction Id is[protected].

Amazon Order number is[protected].

Ps. I tried contacting the seller but amazon kept redirecting me back to my order.

I have enclosed the relevant information in image.

I had ordered a product from Amazon on June 6 and I returned in June 10 the refund amount of Rs 299. Amazon has sent me a notification that amount refunded to your account but the amount has not been credited to my account yet.The refund reference no is 30005111571157234840118. called Canara Bank customer care but they didn't solve the issue so I request to check and process the refund.

I had ordered a product from Amazon on June 6 and I returned in June 10 the refund amount is Rs 299.Amazon has sent notification that amount refunded to your account but the amount has not been credited to my account yet The refund reference no is 30005111571157234840118.I called Canara Bank customer care but they didn't solve the issue so I request to check and process the refund.

Sir/Madam
I placed order at Amazon to buy venus water geyser on 23th may 21 and I paid Rs 5978. I have received the defective item on 29th may 21, I asked replacement on the same day itself. The new item has arrived up to final station and refused to deliver and sent back to the seller. Then I asked them to pick up the old defective item since 29th may 21, the defective item has not picked up so far. I have been waiting for more than 20 days to resolve this issues and I am contacting amazon customer care everyday regarding this matter. Either they have to complete the pick up or they have to issue my refund, nothing has happened so far.
My order id: Your Amazon.in Order #[protected]

On 19 05 2021 I ordered a Logitech c29 web camera for payment I used phone pe app then my account of rupees 2049 rs got deducted but they didnt got the amount and I didnt got my product also my money got deducted I want my refund amount back Please take action as soon as possible for this and I want my money back Please help me out one month past without refund if I didnt get my refund I am going to file complaint in consumer court

Transaction id T2105191116396008221444
UTR[protected]

Account number [protected]

Your Amazon.in Order #[protected]
Inbox

Amazon.in
Jun 14, 2021, 11:37 AM (4 days ago)
to me

Amazon
Your Account Amazon.in
Message From Customer Service
Hello,

I am Ashiq from Amazon Leadership Team. I'm writing to follow up on the telephonic conversation we had on Amazon.in.

I’m sorry that the pickup of the damaged item you have received has not been completed yet.

I have created a new pick up for tomorrow. I see that Amazon Transportation Services is the courier assigned to pick up the package. I’ve forwarded a request to the transportation team to complete the pickup as soon as possible.

In case if the pick up is not done tomorrow, You can expect the pickup to be completed in the next 24 to 72 hours.

As this issue got escalated to me, I've got in touch with the concerned team immediately and asked them to prioritize this escalation. Kindly consider this email as a confirmation that we are working on this issue and we would resolve it at the earliest.

Additionally to ensure that the issue gets closed, i will follow the issue closely and get back to you as per update on Friday 18th June 2021. Please wait for my call.

One of our aims at Amazon.in is to provide a convenient and efficient service; in this case, we haven't met that standard. We're working hard to provide a stress-free and convenient shopping experience at Amazon.in.

We truly didn't expect this would happen. In addition to our large selection, one of the benefits we try very hard to offer our customers is convenience.

You may check the status of your return here:
https://www.amazon.in/gp/your-account/order-history/ref=cs_em_oh

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Ashi AH
Amazon.in

Dear Ashi, you promised me to resolve the issue, but its not solved so far

Your Amazon.in Order #[protected]
Inbox

Amazon.in
Jun 14, 2021, 11:37 AM (4 days ago)
to me

Amazon
Your Account Amazon.in
Message From Customer Service
Hello,

I am Ashiq from Amazon Leadership Team. I'm writing to follow up on the telephonic conversation we had on Amazon.in.

I’m sorry that the pickup of the damaged item you have received has not been completed yet.

I have created a new pick up for tomorrow. I see that Amazon Transportation Services is the courier assigned to pick up the package. I’ve forwarded a request to the transportation team to complete the pickup as soon as possible.

In case if the pick up is not done tomorrow, You can expect the pickup to be completed in the next 24 to 72 hours.

As this issue got escalated to me, I've got in touch with the concerned team immediately and asked them to prioritize this escalation. Kindly consider this email as a confirmation that we are working on this issue and we would resolve it at the earliest.

Additionally to ensure that the issue gets closed, i will follow the issue closely and get back to you as per update on Friday 18th June 2021. Please wait for my call.

One of our aims at Amazon.in is to provide a convenient and efficient service; in this case, we haven't met that standard. We're working hard to provide a stress-free and convenient shopping experience at Amazon.in.

We truly didn't expect this would happen. In addition to our large selection, one of the benefits we try very hard to offer our customers is convenience.

You may check the status of your return here:
https://www.amazon.in/gp/your-account/order-history/ref=cs_em_oh

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Ashi AH
Amazon.in

My order id :

i raised complaint on 29th may 2021, it has not resolved so far.

Hello,

I am Ashiq from Amazon Leadership Team. I'm writing to follow up on the telephonic conversation we had on Amazon.in.

I’m sorry that the pickup of the damaged item you have received has not been completed yet.

I have created a new pick up for tomorrow. I see that Amazon Transportation Services is the courier assigned to pick up the package. I’ve forwarded a request to the transportation team to complete the pickup as soon as possible.

In case if the pick up is not done tomorrow, You can expect the pickup to be completed in the next 24 to 72 hours.

i raised n number of complaints regarding this nothing has happened .

I have return to mobile device I'm not Setsfyin this products please help me

Amazon delivered wrong product and after placing return, they are very rudely telling the return pick-up will be delayed due to non essential item.So why they delivered if it's non essential items.. double standard, hipocritic behavior from Amazon.My order number[protected]

Amazon ECOM courier service is very bad, They have 3 times made out for delivery but not delivered.

For the same issue I have raised complaints to your customer service but they are also useless. I have called him 8 times in 4 days. Everyone promised me that the product will be delivered tomorrow but all are lies.

Even your one of senior executive talked with delivery boy, delivery boy accepted to product in warehouse and they are made out for delivery on portal.

After every possible try, the product was not delivered and refund initiated.

I have been your prime member for the last 2 years, so what is the use of your prime membership?

I am going to expose you to all types of social media and consumer complaint websites, if i will not get any revert from you.

I had ordered a t shirt which RRN is 401238
Neither I got my order nor my refund

Placed an order through amazon and refunded that was accepted by amazon on 7th of Jun. But its almost 10 days and i didnt get it in my account. Amazon refund status showed refund issued.

Order#[protected]

Name Kirtika Sharma

Mail id: [protected]@gmail.com

order invoice attacthed

My name is Suraj Sao. I ordered realme buds 2 on 27th May 2021. Order no.[protected]. But the product I received was earphones from different company. The day I received the product, in the afternoon I called customer care and get informed about different product I have received and placed the return or replacement order and then pickup team comes and After checking the product on behalf of amazon pickup team, the item pickup team took the item which I received, but still I did not receive my item.When I talked to amazon customer care then I came to know that the product I returned is wrong on amazon.in. But when I returned the product to the pickup boy, I took the photos of the product. The product delivered to me I have returned the same product to amazon pickup team. Get it checked by higher authority and get my original realme buds 2 product delivered to me as soon as possible.

Name :- Suraj Sao
Date of incident :- 27/05/2021
Return my original product or refund it
Mobile no. [protected]
[protected]@Gmail.com

I have not received my refund yet in my bank account and its been two months they are saying they have given the refund I want to know the status of my refund.But bank is saying they have not get the refund.

Order id[protected]
Sohoms Ciss Ink Tank Kit Universal for All HP Printers & Inkjet Cartridges with Steel Clips & Ink Regulator Multi Color Ink Cartridge.Premium Quality Durable ABS Body

As i had buyed a product from amazon and i have to refunt it due to some reasons so my money has to be credited on 25 th march and after 3-4 days when i have not got my money so i called amazon then they told me that you have to call to your bank and then i called yo my bank that is bank of baroda then after 15 i havent got my payment so please solve my issue or else i will take legal action on them.

As per tracking record (Tracking ID : AW[protected]IN) product is out for delivery at 11.57 AM on 15th June. How then it is not delivered today ? Its already 33 hours over. Why now the expected date of delivery being mentioned as 17th June-19th June ? Why I am being asked to wait till 19th June, Sunday. How a customer being asked to wait for 96 hours from the date the product has been out for delivery ?

Ordered a Fusion5 4G Tablet (Tracking ID : AW[protected]IN) on 7th June. It was supposed to be delivered today by 9 PM. The product not yet delivered. Now expected date of delivery is mentioned as 17th - 19th June. Why so much delay.