Amazon India Complaints & Reviews

Hi,
This is Akansha Pal. On 21-may-2021 I received the wrong item (mama earth tea tree pack with the invoice bill with the order number both are attached below). The Two items which I had ordered were
Mamaearth Vitamin C Skincare Facial Kit (Vitamin C - Face Wash 100ml + Face Toner 200ml + Face Cream 50g) and Mamaearth Onion Duo For Hair Fall Control: Onion Hair Oil 250 ml + Onion Shampoo 400 ml
(Screenshots for confirmed delivery in Amazon as such order number mentioned on top attached below) and the mail for items to get delivered before receiving the wrong item. screenshot attached.
On the same day, I made a call to amazon customer care regarding this issue, they told me that the Product is not returnable and informed me that they had filed the investigation and asked me to call on 27-may-2021 to know the status of my order.

Therefore, 27-may-2021 again I made a call with customer care. They informed me that investigation towards my issue had been denied, and I will not get any refund.
The items I ordered were for Rs. 1, 670/- and the wrong product which I received was for Rs. 499/-.
On call they suggested me to write a mail to [protected]@amazon.in regarding my issue... And it might help me.. I did the same i wrote the mail with all screenshots I had (mail screenshot attached). The next day i got a mail from amazon.in (screenshot attached) and here again they asked me to reach them with any live medium.
I had also connected with the chat medium from their website but it was not helpful.
I got the invoice bill for the wrong item with my name and address(screenshot attached). order number is different with the original Product order number. i have attached the mail screenshot where the order is highlighted which is different with the invoice i received.

And they had 10 days return policy... Which they fully used up with their investigation circulation. After ten days i was not able to connect with them. Because it got vanished.

I am requesting you to please look into this matter and help me to get my refund ASAP.

Thanks & Regards,
Akansha Pal
email-id: [protected]@gmail.com

I Had Already Raised An Immediate Concern With The Company That My Gums Started Bleeding On Just A Trial And Consider My Situation And Take The Product Back As I Cannot Keep It Also Considering The Price Of The Product It Was Not Cheap Also I Purchased The Product Based On The Misleading Reviews But My Experience Was Otherwise And Scary. I Epilepsy Urge To Please Help Me In This Case. This Is Pure Cheating On Customers And On Checking Other Platforms O Have Come Across So Many Complaints Against The Company And So I Have Decided To Escalate Further After Not Receiving Any Help From Constantly Following Up For A Month.

Amazon my refund is not give me for me

I Taking a bassbud vista pTron in ear wired Bluetooth earphones after sometimes due to battery consumption issue I had returned it and waiting for refund but I can't see Amazon india refunded me and saying that he sent money in my bank account but due to bank issue u not getting it. And now both are refusing me Amazon India as well as state bank of India

I bought a product from amazon OPPO F19 PRISM BLACK 6GB RAM, 128GB storage due to some issue i replaced the product but there was some issue with the replacement also for that product i had only refund option but they did not gave me the full amount which i paid 10000 for the replacement of my old phone & i paid 8990 from my master card but in refund i got in my master card 8990 & inly 8000 in amazon pay the rest amount of 2000 i did not got in amazon pay, please resolve the issue as soon as possible.

I have not got the Refund from my Amazon purchase. The Amazon customer care has given the refference no to which the refund was initiated . I want to file a charge dispute complaint. The refference no-300005411341129208361044.
My account no is[protected]. Pls look into the matter and initiate my refund as soon as possible

I ordered Bagrry's White Oats, 1kg of price 169. It got delivered to me on june 7 but the product which ive got has been expired( pkd:6/6/2020, "best before 12 months" i.e-till june 6, 2021.
It is mentioned that the product is not-returnable. I request refund for this product.

I have ordered a chair on approximately May 15 till today the chair is not dispatched nor I am able to cancel the order. I have contacted customer support on the same they are providing the resolution date. But Nothing is working out order no is[protected]

Sir I had a issue of double payment for my order#[protected]. I paid the amount through cash as well as UPI on 05/05/2021 for whick the transaction ID is[protected]. My order amount is Rs 3298. On contacting the customer service they provided me with a reference number i.e. [protected]P[protected] but the bank officials of bank of baroda said that they didn't receive any payment. On 09/06/2021 amazon customer service has provided me with transaction id[protected] but still I haven't received my payment. So I want to file a charge dispute for the same.

I order mobile through exchange offer amazon service nd i received my moblie then my mobile not working properly nd facing issue thats why i refund my phone then amazon service not refund my all money why plzz i request to help me as soon as possible

I odered Mobile through exchange offer amazon service then in my phone some issue phone not working good thats why i return my mobile nd amazon service not refund my all money plzz help me as soon as possible

Seller: Appario Retail Private Ltd
Delivery Service: Delhivery.com
Tracking Id:[protected]

Date ordered: 24/05/2021
Product Ordered: PHILIPS Brilliance 499P9H1/75 49-inch Curved
SuperWide Dual QHD LCD Display with Pop-Up Webcam
with Windows Hello | B07MXYXK6N ( B07MXYXK6N )
HSN:85284900
ORDER #[protected]

This is an important order that I've placed for my work. I've waited for almost 10 days expecting the delivery. Since I didn't receive the order I started tracking it. I identified that it reached warangal which is 30km from Warangal. I was expecting it in a day or two and suddenly I saw an update in amazon that the item has been returned to the seller. I tried contacting multiple people like Amazon service, Delhivery Customer Care but all the efforts went in vain.

This is really bad service from Amazon and Delhivery since if someone would at least contacted me that the item is in Warangal and they cannot deliver me the product I would've picked it on my own. It reached all the way from Chennai to Warangal just to go back to the seller keeping me waiting unnecessarily.

This is a request to the seller, If the seller is ready to send me the product again I am ready to repay the amount but this time expecting proper communication from them.

A disappointed Amazon Customer,
Sahu

Order No:[protected] dt.[protected]. one pc. short delivered. only one pc. received instead 2 for which we oaid.
Similarly we also received one pc. Mysore Sandal Talc against our order for 3 for which we had paid. Already complained twice. no response.

Name sapendra Kumar ray
Branch ...
A/c no ...
Phone no ...
Reference no 74332741152115172553245
We had ordered laptop bag on resive in 30may and cancel 31may in Amazon online shopping app and we had cancelled the order immediately and than had refunded the amount of 380₹ and from your side we did not get the money so send the money quickly

I have not received refund in my account yet.please me . reference number isRefund Reference # 74056631140113984815664

When I first time ordered received without free kit hence I returned it. I have ordered same item again but I was not in city due to emergency and package was given to the my neighbour and when (31st May 2021) I came & collected from neighbour and came to know that the USHA sewing machine itself not delivered and but only free kit received. This is really shocking for me. Whatever my savings was there I spent on this sewing machine and earn some money by stitching clothes in this horrible situation due to Covid 19. I know that return time is over. Hoping I will get sewing machine or amount returned. Still I haven't opened package attaching screen shot for your reference.

I ordered PS4 Marvels SpiderMan Miles Morales video game on Amazon (order number is[protected] but I’ve received a fake product (received blank CD instead of the actual PS4 game). Amazon claims that since this product is non refundable, I should get in touch with cloudtail India (the seller). I even tried reaching out to them but got no response.

I also noticed that I am not the first customer to receive a fake product (see reviews in https://www.amazon.in/dp/B08LFBM5JV/ref=cm_sw_r_cp_api_glt_fabc_XP7DCKJRV55T0F9H...⇄ please escalate this with Amazon India/Cloudtail India and trigger my refund.

It is escalated here and brought to your notice that :
I had ordered "Herbal Life NiteWorks L-Arginine" 4 boxes ( Hereby referred as the "My Order") on 7 April 2021, which was prepaid with Rs. 13, 200/- ( Invoice duly attached)
I received delivery on 10 April 2021. On opening the delivery, I found 'One box of herbal Life Active Fibre Complex' ("herein referred to as the "Wrong Product") ( Picture duly attached)
I had made several calls and written on chat boxes of Amazon Consumer service several times to refund or replace the Wrong Product and received reply that it is non refundable/ non replaceable order;
I had also dropped several mails which are in trailing mail for your reference in the same context;
I would hereby like to clarify that a Wrong Product has been delivered to me instead of My Order;
Keeping in mind the loyal customer, it is requested to either refund my money or replace the given product as it is of no use to me. There has been severe negligence on part of your seller and your team. Also, on raising the issue there has been no consideration to understand the matter. This attitude is not expected from an organisation like you.
After making several complaints via mail, via twitter I now escalate the matter to you. I had also mailed my complaint on the [protected]@amazonpay.in, which is available on Amazon.in/help but I was again severely disappointed.
I was then refunded amount of Rs. 3300/- but still 9900/- is pending. And informing the same via several mails, I still havent got any satisfactory response.

Sir I ordered a bag in Amazon 499 rs.and refund provided will paytm.Amazon will sent this amount paytm but I couldn't receive my payment so plz help me and clear my payment the refund reference is[protected]

Amount got deducted from my icici account and transaction was unsuccessful.As informed from bank and Amazon, payment is with emvantage.Amount is 999.Transaction date.20 May BIL/ONL/[protected]/Amazon Sel/150j5fDe
Please do the needful.