Amazon India Complaints & Reviews

I m Maria Fatma I ordered a BCH Lucknow kurta and I return this product 4th May and refund is initiated but my refund is not reflected in my account almost 10 days completed I contacted ap bank customer and I give him reference no.and he checked it but the amount is not reach in my account plzzz resolve my issue as soon as you

Horrible Experience with Amazon where I ordered a "Samsung 345L 3 Star Inverter Frost Free Double Door Refrigerator (RT37T4513S8/HL, Elegant Inox, Convertible)" from Amazon on 9th May 2021 under Order#[protected] with an exchange of my older refrigerator. Amazon team delivered the product on 11th May and took away my old refrigerator at the same time. Today, on 12th May, when the brand engineer came to install it and unpacked, we saw multiple dents on the new refrigerator (looks like damage in transit) so I called up Amazon to replace the product.

The conversation with the amazon team made me realized what a horrible mistake it has been to order a product as expensive as 33000/- from them because the team was absolutely remorseless and said there is no replacement product available and that they can cancel my order and I can place a new order.. Amazon absolutely refused to replace it for me with alternate option and to my shock they refused to send my old refrigerator back to me despite cancelling my order. for everything the robotic call center staff had one answer "Not possible", "not a process"... When asked for a supervisor, I was told call back will be arranged after 48 hours, when I asked to arrange sooner, I was again told "Process" is that supervisor call takes 48 hours. And the fact that I will have to be managing without a refrigerator in this summer was no concern for Amazon team... I want them to return my old fridge back i they are cancelling my order or send me a replacement/ alternate replacement.

Hi sir/man,
I am bikash podder. I have an Amazon account, and my registered phone number is [protected]. I don't add any mail I'd in this account. I ordered 6-7 products and paid through UPI. suddenly 8 days ago I saw my account is close. I receive only 2 products And I ignore my another products 5th may, 8th may and 11th may from courier boy. I told to courier boy that cancel my product. Still now I don't recieve redund from Amazon. I call customer care many times and every person give another directions and I also do what he says. But still no help from Amazon. My order I'd is[protected] and[protected]. I also mail [protected]@amazon.in but no help. Please help

I didn't order anything from Amazon and even then rs.199 has been debited from my HDFC Bank in the name of Amazon, please resolve this as soon as possible, below is the received message after debited
"ALERT:Rs.199.00 spent via Debit Card xx3059 at AMAZON on May 12 2021 1:31PM without PIN/OTP.Not you?Call [protected]."

Hi,

My amazon account is hacked and some one change my password i got mail for same at 10:02 am on 12th may_21. so please look into this. As again i changed the password, so please look into this as my account was hacked.

I've ordered Sony zv1 camera on April 29th 2021 and cancelled, till now I haven't received my refund back... Amazon said it's credited but ask Bank and file charge dispute, so I'm attaching details here... kindly check and refund my money ASAP!

I've ordered Sony zv1 camera on April 29th 2021 and cancelled it of 69070... I've not received my money till now, I want to charge dispute as Amazon also provided reference number.. kindly check it and provide my money ASAP!

My self Ajit Kumar Mishra
Amazon refund me 220 rupees
But not reflect in my account
Refund Reference # 75503721124047980087990

The item was supposed to be here on 24th April it is showing damaged at Kolkata. .
order ref :- AW[protected]in .

Please see when i shall be geting the item

Hi,

I would like to return the Kellogg's Muesli which was delivered to me on Sunday 9th May, 2021. The muesli has black spots all over it and also the dry fruits look stale with white powder coating on them. Also, it tastes bitter indicating the spoilt product. Please see attached pictures for your reference.

Request you to either process the refund or replace the spoilt item.

Thanks,
Komal

I bought 200 Nos.AS Udyog Pvt. Ltd.3 Ply face mask from Amazone.in.
I received single ply face mask.
When i connected the Amazon customer care, They replied they can do nothing as the supplier has sent three ply mask only.

It's a big black marketing fraud for covid essentials running by various suppliers on Amazone.in and Amazone is also supporting them insted of hearing the customer.

Hi

I had purchased a Seagate hard drive on 28 may 2020 From Amazon india worth 1800 rs, but the item has damaged within 2 months o[censored]sage, now the drive is fully corrupted. few weeks back i had contacted with Seagate Authorized service center for claiming the warranty but they denied the claim due to product s/n is not in their database, they said can claim the warranty through Amazon only, on the same day i had checked with the Amazon seller and amazon chat & email representatives but not even received any positive response from them. they just ignore my messages not any one taken responsibilities to resolve the issue, in here am recognized the product model no having resemblance, the invoiced model no and received model are different that means amazon seller is absolutely fraud they are selling refurbished products in the tagline of new, I've did numerous follow ups with them but no response and all of my efforts are in vain, I need the Refund amount of this product immediately, kindly intervene and resolve the issue Asap.
Here am attached product picture, Seagate denial mail of warranty, invoice copy.

Order NO :[protected]
Product details : Seagate ST500DM002 Barracuda 500 GB 3.5 inch Internal Hard Drive - SATA - 7200 - 16 MB Buffer | B005EE5P84 ( Seagate ST500DM002 Barracuda 500 )
Name : saneer
Mob : [protected]

My name is- Umar Faruk Ansari mene Amazon se ek items book kiya tha but refund process complete bata raha hai Amazon aap pe but not credit in my account no is *******9663 please help me sir 12 day + ho chuka hai mera account indian bank me hai sir please help me
Is regarding Amazon ko mene 3 bar call kar chuka hu but no solvs my problem and im 1 time call my Indian bank customer service but not solvs my problem

Bluetooth not working power button problem to charge nahin ho raha naam sushil Kumar sabji Paar Gali number 4 Gurgaon haryana pin code 122001 mobile number [protected]

Please refer to refund ref no. 789615 for Rs 783.00 and your mail dated Apr 27, 2021 and May 02, 2021. The refund amount is yet to be received.

Please expedite.

I am Divyanshu Shekhar from patna, bihar.I have placed an order to Amazon and returned it (order id[protected]. The refund of amount 499.00 has been initiated by the company but it has not been in my account. It was successfully initiated on 4th May 2021 but yet not received in account.My account no. is [protected]
Account holder name- Divyanshu Shekhar
Branch- UBI, Dhanaut branch, Gola road, patna -801503
IFSC code- UBIN0572675
Registered mobile number- [protected]
Adress-Flat no.303, secular heritage apartment, Gola road, patna
The refund reference number is[protected]
Kindly take necessary action as soon as possible.
I am attaching screenshot of mail from Amazon.

I am Divyanshu Shekhar from patna, bihar.I have placed an order to Amazon and returned it. The refund of amount 499.00 has been initiated by the company but it has not been in my account. It was successfully initiated on 4th May 2021 but yet not received in account.My account no. is [protected]
Account holder name- Divyanshu Shekhar
Branch- UBI, Dhanaut branch, Gola road, patna -801503
IFSC code- UBIN0572675
Registered mobile number- [protected]
Adress-Flat no.303, secular heritage apartment, Gola road, patna
The refund reference number is[protected]
Kindly take necessary action as soon as possible.
I am attaching screenshot of mail from Amazon.

I am a regular user of an Amazon Prime account. I recently renewed my yearly pack. But due to some issues, I formated my mobile. Then after when I tried log in the account it is directing to a page mentioning Approve the notification send to. What does this mean? I request you to sort out this issue very urgently.

Order No.[protected] on[protected] and paid in advance.In track the item delivered, but I have not yet received the item.
M/s Amazon has changed the courier service to ECOM vide No. 590556 and the irresponsible courier representive has not delivered the parcel. During end of April I had a talk with your customer executive and he confirmed that the item is received back in your stores, and he had agreed to send it back to me. Since I have not received the parcel I again contacted Mr. Vishal today and he expressed his inability to send the parcel due to expired the time limit. I requested him to connect the Manager . After more than 45 Minutes waited in the telephone line I could talk the Manager and she is also said the same reason. Hence I have no other alternative other than submitting a complaint. I never expected such a reply from an International company like Amazon. Please note that I do not want the item or the compensation amount . But an enquiry may be conducted and the responsible persons may be identified and suitably punished.

Amazon refunded with reference No. 74332741115111405430083 dated.24.4.2021, Amount Rs. 1058/-