Amazon India Complaints & Reviews

I would like to bring it to your notice that, the amount of rs129/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 10-April-2021. Could you please assist me regarding this. Please find the attachment regarding the same.

Last month I cancelled a product from Amazon, they give me a reference number, but the refund is not yet credited to my account

Rs.329 has been debited- today on 10th April 2021. I have no auto renewal, prime membership or anything related to this card. REFUND MY MONEY BACK and EXPLAIN WHY THIS HAPPENED.

This is simply unacceptable .. and seeing that so many people are facing this. It’s robbery

I have Purchased a Bluetooth Speaker from Amazon by paid Rs.339/-by online on 12/02/2021, But i got a non working piece and i returned it and i got another one after 15 days and this too not worked, so i returned and asked Amazon to refund the Money, for that they told after get the product your account will be Credited, it was reached the destination on March 22, but till now i didn't got refunded, when ever i calling the amazon customer care just they told to wait for two minutes and cut my Call, its seems to fraudulent

My bank account number is [protected] and the branch is Railway Station Rd, PNT Colony, Raebareli, Uttar Pradesh 229001. I cancelled my order on amazon. They refund me my money with RRN(30005410481047159105339) and RRN(30005410051001072895682) but I haven't received my money yet. amazon customer care told me to contact your bank branch. I contacted but my bank branch didn't respond to me.
Kindly resolve the issue.

I ordered a product but it was defective so I placed a replacement order. However at the date of delivery no one came at my house to deliver product nor I got any call from them. It has been 2 days and the issue remains the same. The last date is near after that I won't be able to place a replacement order. I contacted customer care and they just keep telling me to wait only. One executive told me if I don't get my item by tomorrow (8th April) they will initiate the refund. It has been already past the delivery time and I still didn't got my product. In the end I didn't got anything and I remain with my defective product.

Union bank online debit card shopping
Date of refund : 02/04/21
Refund amount : 250.96 rs
Reference No : # 74332741093109295465280
Please verify this transaction details and send my money back to my account

My refund of Rs.1160 was initiated on 03 March 2021 and it was supposed to be reflected within 5 working days but the amount have not been reflected till now in my account .
My Refund Reference number is[protected]

Since last 3 months, amount of Rs. 169 is being deducted from my account in the name of VSI*AMAZON STAN. It is unclear to why this is happening.
I called Amazon customer care & they told to contact bank regarding same as there is no such deduction from their side.
After contacting ICICI, they informed me that the amount is being deducted through Amazon only & it cannot be unsubscribe without their help.

I am attaching bank statement highlighting monthly deduction of Rs. 169 on every 8th.

Plz resolve my problem..

amazon customer care[protected]
email [protected]@amazon.in

Amazon ne Manakar diya ki Pese vapas nahi milega or product bhi nahi Milega

Muje ae Email Mila tha

Hello Juliyan,

I'm Raj Kumar from Social Media team.​

plz resolve my problem..

This email is with regard to your order named "Sony Alpha ILCE-6400L 24.2MP Mirrorless Camera (Black) with 16-50mm Power Zoom Lens (APS-C Sensor, Real-Time Eye Auto Focus, 4K Vlogging Camera, Tilta".

I'm sorry to learn about the experience you've had with your order.

To help you with this, we've escalated the issue and have received an update stating that the
Muje email aayatha

correct product has been delivered to you in intact condition.

With that said, we'd not be able to honor refund/replacement in this regard.

In case you are having any further queries, please do let us know about the same by replying to this email so that we assist you accordingly.​

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Raj Kumar
Amazon.in

amazon account
juliyan makawana
Mo [protected]
email.[protected]@gmail.com

Mene amazon se 25/march/2021 ko ORDER kiyatha Or muje 4 Day Bad product mila Part Rog product Mila he Sony Alpha ILCE-6400L jaga Par muje nikon D5600 camera mila he

ORDER #[protected]

RS .79, 999 tha

Mere pas puri video bhi he
Amazon ki Social media team ne kaha ki
Hence, we'll not be able to initiate any refund or replacement in this case amazon ne mana kardiya he

Muje mere RS 79999 vapas karo amazon

Email [protected]@amazon.in

I have returned an item worth 1399 and they have made refund also on Feb 26, 2021. Still my account with Indian bank is not credited.
In amazon customer care they provided refund reference no #[protected] and told to contact Indian bank customer care.
Account no [protected]
Amt 1399
They are asking me UTR NO and transaction no and telling me to visit branch and make complaint.

In return I contacted amazon they are informing they ll not b updated with UTR no or transaction no.

Why this lengthy and confusing procedure is being followed. If a refund is made amazon should update reference no with the order and bank should accept this reference no for complaints.
Are we customers so idle to move to and fro like a pendulum both side to get our money back???

Whose fault is this?
Now what should I do to get my money back

Juliyan makawana
Mo [protected]
email.[protected]@gmail.com

amazon account
juliyan makawana
Mo [protected]
email.[protected]@gmail.com

Mene amazon se 25/march/2021 ko ORDER kiyatha Or muje 4 Day Bad product mila Part Rog product Mila he Sony Alpha ILCE-6400L jaga Par muje nikon D5600 camera mila he

ORDER #[protected]

RS .79, 999 tha

Mere pas puri video bhi he
Amazon ki Social media team ne kaha ki

Hence, we'll not be able to initiate any refund or replacement in this case

amazon ne mana kardiya he

Muje mere RS 79999 vapas karo amazon
Email [protected]@amazon.in

My refund of Rs.3299 was initiated on 28 Feb 2021 and it was supposed to be reflected within 5 working days but the amount have not been reflected till now in my account .
My Refund Reference number is 763119.

Hi sir, for me I am not getting any refund instead of that I am always getting reference number, I want you to cross check this reference numbers.
[protected]
[protected]
[protected].
Please initiate the refund as soon as possible because it's been 1 month that it is impending status

Sequence of events:
My prepaid order tracking status showed arrived at final destination (Munnar 685612) on[protected], however on[protected] at 10.30 a.m. the status was updated as "undeliverable as the address is outside the courier area"(?). When I called customer care one Ms Amrutha assured me that she would take up the matter with the courier and my product would be delivered by evening. In the evening the status showed as cancelled, returning back to seller. My prepaid order was summarily cancelled by the courier ATS and returned to seller without even consulting me. When I called customer care again one Mr Mudassar answered and though he tried to be helpful Amazon customer care does not have any power to help customers from fraud being done by courier services used by Amazon. Who has given the authority to the courier to cancel my order. Once I have paid, the product becomes mine and without my permission the courier has cancelled. If my location is "undeliverable" then I should not be able to proceed with buying the product on the site, right ? Also I have had more than 10-15 products delivered to my current address (check with my order history) and suddenly some lazy fellow who does not want to deliver just cancels my order. The least one can expect is the courier to atleast call and say that he cannot deliver the product so I as the product owner can take the call to arrange pick up or cancel. Thoroughly unprofessional culture of Amazon India, this is typical Indian mentality, dhaba culture, I have never faced this on amazon.com only in amazon.in.
All customer care can do is say " sorry for the inconvenience" to the customer, we will take up the matter with the concerned team, but no improvement happens because Amazon India is unprofessional .

Dear Sir/Ma'am,
I am Samrat Gupta. I live in kolkata 700084.I am belong to a poor family.Please sir help me. I am helpless. I ordered three products on Amazon.The items are...

1) SanDisk 32GB Class 10 Micro SDHC Memory Card with Adapter (SDSQUAR-032G-GN6MA)
Amount ₹645
Order date 24/03/2021.
Delivered on 29 March.
Picked up on 31 March.
Order ID :[protected].
Pay with debit card.

2) SanDisk Ultra Dual Drive Luxe Type C Flash Drive 128GB, 5Y - SDDDC4-128G-I35.
Amount ₹1619
Order date 24/03/2021.
Delivered on 26 March.
Picked up on 27 March.
Order ID :[protected].
Pay with debit card.

3)SanDisk Ultra Flair 128GB USB 3.0 Pen Drive
Amount ₹1299
Order date 24/03/2021.
Delivered on 26 March.
Picked up on 27 March.
Order ID :[protected].
Pay in cash on delivery.

Sir I ordered One Sandisk 32 gb memory card but it's not working in my mobile so I request for return on refund and it's picked up successfully on 31 march. I also ordered two 128 gb pendrive and both pendrives are received different colour and not same as I ordered..so I request for return on refund and it's picked up successfully on 27 March.. After picked up of 3 items when I asked for refund on 2nd April Amazon said we received incorrect item and clearly denied to refund .But I returned 3 items in original conditions as I received from delivery agent. I have prof.and delivery agent check items carefully before picked up.If items are incorrect then delivery agent could cancel it for picked up then why delivery agent accept this items because I hand over the items in new and original conditions to the delivery agent.I clearly remember that I hand over itmes in new and original conditions I have photo for prof.amazon also block my account. And from 30 March I request till now for refund but Amazon clearly denied to refund. So please Sir help me. Amazon cheat with me.Now I have no money nor products.I added products photos and bills and picked up screen shot. Sir I requested Amazon 10 times for refund for picked up item. But Amazon cheat and denied to refund clearly.. Sir I don't ask for refund for free. As I have already paid moeny and returned picked up 3 items successfully. So please Sir help me to get refund for picked up products. Please help me.. Thank you.

My Amazon register Name : I add photo (in image)
Amazon register Mobile No : I add photo(in image)
Amazon register Email ID : I add photo(in image)

Please check address in Bill which photo I have added.
Please help me...Please check Sir I have added all Prof. I also added 3 products photos which I received and which I hand over to the delivery agent.. But Amazon said incorrect and clearly denied to refund after picked up Successfull.. So please Sir kindly help me to get refund for picked up products.. Please help me Sir.. Thank you.

I have the honour to draw your kind perusal that I Joy Biswas, New Customer of Amazon.in registered email id is [protected]@gmail.com.
I ordered a Air Compressor on March 23, 2021 ASIN : B07QN6Q3YF and Order No :[protected].

This is my first order placed on Amazon.But I was ultimately disappointed by your seller & customer support.

Customer seeking justification
R
Rathin Biswas
to [protected]@amazon.com, [protected]@amazon.in
16 minutes agoDetails
Dear CS,

I have the honour to draw your kind perusal that I Joy Biswas, New Customer of Amazon.in registered email id is [protected]@gmail.com.
I ordered a Air Compressor on March 23, 2021 ASIN : B07QN6Q3YF and Order No :[protected].

This is my first order placed on Amazon because your site is recommended by your several customers good reviews.
But I was ultimately disappointed by your seller & customer support.

I have faith about your Work, Understanding, Policy, Authenticity & Judgement like millions of happy customers.

The Order No :[protected] delivery expected by Mar 26, 2021 - Mar 30, 2021. I have received a box as a order delivery on Mar 25, 2021 in the evening.
This box contains document (Invoice) is related to my order but the product totally wrong (A cell phone Plastic cover).
As a instructions of buyer help guidance I was waiting for last delivery expected date + 3 Business days more that is Mar 30, 2021 + 3 Business days = 3rd April 2021 afternoon I have lodge a complain about the issue.
I have sent 2-3 mail to seller also at the same time and file a claim against seller in this issue.

But the claim was denied on same day. Next day I was appeal on denied claim, this was also denied with an unauthentic excuses the screenshot of the reply attached in this mail.

I have no account in amazon.com as well as I have not placed any other ordered in Amazon, none even contact customer support team like this isuues.
This my first order and this is my first complain ever.

Customer seeking justification
R
Rathin Biswas
to [protected]@amazon.com, [protected]@amazon.in
16 minutes agoDetails
Dear CS,

I have the honour to draw your kind perusal that I Joy Biswas, New Customer of Amazon.in registered email id is [protected]@gmail.com.
I ordered a Air Compressor on March 23, 2021 ASIN : B07QN6Q3YF and Order No :[protected].

This is my first order placed on Amazon because your site is recommended by your several customers good reviews.
But I was ultimately disappointed by your seller & customer support.

I have faith about your Work, Understanding, Policy, Authenticity & Judgement like millions of happy customers.

The Order No :[protected] delivery expected by Mar 26, 2021 - Mar 30, 2021. I have received a box as a order delivery on Mar 25, 2021 in the evening.
This box contains document (Invoice) is related to my order but the product totally wrong (A cell phone Plastic cover).
As a instructions of buyer help guidance I was waiting for last delivery expected date + 3 Business days more that is Mar 30, 2021 + 3 Business days = 3rd April 2021 afternoon I have lodge a complain about the issue.
I have sent 2-3 mail to seller also at the same time and file a claim against seller in this issue.

But the claim was denied on same day. Next day I was appeal on denied claim, this was also denied with an unauthentic excuses the screenshot of the reply attached in this mail.

I have no account in amazon.com as well as I have not placed any other ordered in Amazon, none even contact customer support team like this isuues.
This my first order and this is my first complain ever.

I have submitted all informations to your investigation team such as national I'd upload and received box snap shots including shipping label, date, time, tracking number, box waight also.

The following information of the Order :-

Item Weight : 175 Kilograms
Date First Available : 12 April 2019
Manufacturer : Coimbatore Compressor
ASIN : B07QN6Q3YF
Item model number : NEW
Manufacturer : Coimbatore Compressor
Item Weight : 175 kg

VS
The following information of the delivered :-

Item Weight : 0.270 Kilograms
Tracking number : V61413346
Box Dimensions : 178mm x 105mm X 105mm

I am writing this email to you very hopefully that I am totally confused and helplessness by customer support behaviour.

Order Value : 44, 000/-

I am ordered a product from Amazon.in. website. I received wrong item which have no link to my ordered. So I have the right to asking about order whare seller failure to resolve the issue and willfully shipping fake box. I am not find any fault of me for this circumstance.

All paperwork and all evidence has been ready to submitting what you have need for further investigation.

Best regards,
Joy Biswas ( Rathin )

Note: Snap Short of the delivery box including shipping label you can find in the attachment in the mail.

Hi Team,

This is regarding the product which is not delivered but Amazon delivery boy reported to Amazon that product has been delivered.

Delivery boy contact - [protected]
Product -Logitech mouse
Order#[protected]

I am also attaching the order details.

Would request to do the needful.

Regards,
Manoj Mal

An amount of 5508 was refunded to mu central bank account from amazon. But it never reached to my bank. So when I contacted amazon they provided me refund reference number and asked to contact bank. But my bank has been unable to help me in anyway. RRN 74332740240023896960470.
Order ID[protected]

I have ordered pantry items in amazon.And I have cancelled all the items
And I will submit you the refund reference numbers
85215220312044680482194 which have order total price of Rs.2042.00
85215220312044680483135 which have order total price of Rs.2097.35
I've got only some amount but the remaining I didn't get
I've ordered on 6th NOV 2020
And cancelled on 7th NOV 2020