Amazon India Complaints & Reviews

Refund of 949 not received refund reference no -74332741039103846705945

Refund reference no -985935

Not recieved amount of 949

I have not found refund of 949
reference no-
74332741039103846705945

My refund is initiated but it is not visible in my account. I have refund reference number RRN74332741068106749775950
Please look on this matter as soon as possible.

Send my money back

I have returned an item from amazon but I haven't received the refund .The timeline was on or before 12 march but i haven't received the refund yet. My Bank name is UCO Bank.My Refund reference no. is #[protected]

Mike Amazon je taraf se refund Kia gaya Hain unho ne reference number vi Diya Hain lekin wo mere account me show nehi Kar Raha Hain.

Wtf????????

Hello, my Amazon pay ICICI credit card shipment tracking AWB [protected] is delivering to my office address i.e., Infosys Mysore. Due to covid we are working from home. So, kindly deliver it to the below address:
S. Deepika,
Guni setti vari street, Door no:16-255,
Chodavaram, 531036,
Visakhapatnam District,
Andhra pradesh.
Mobile : [protected]

Completely low quality and and Inauthentic Product Received From seller “Harpal Sagar” good quality product was shown on site but cheap quality product delivered. Will never buy from amazon order ID is below :
[protected]

I ordered Oneplus Buds Z from Amazon on 02-Mar-2021 and Recieved it on 5-Mar-2021. When I Opened it was Empty.
As i said i ordered it on 02-Mar-2021, i observed Even after 3-4 days the packaging glue was sticky & stretchy.
So, I called Amazon customer care as soon(in 5 minutes after delivery) as i got my parcel & raised a Complaint About my order.
Amazon Customer Executive told me to contact them back in 5 days....

I purchased apple watch series 6 but Amazon delivered a defective product so I requested for refund/replacement but Amazon customer support has cancelled my request and saying that you will have to go apple store.
my return policy period only for today so how can possible and apple customer support said you will go with seller return period because you have 7 days replacement policy

Dear Ma’am/Sir, I have been charged Rs.999 on 13th March 2021 on Amazon. I don’t know why this amount is deducted. I didn’t receive any OTP for that. I am also not a Amazon Prime user. Please resolve the issue as soon as possible.
The reading in my bank account is as follows.. “VSI/AMAZON STAN/[protected]/[protected]”

I have purchased Asus laptop on 19th February 2021 worth of re 1, 12, 650 and it was not in working condition so I asked to return. They arranged visit of service engineer to confirm whether it is in working condition or not. The service engineer affirm that it is not in working condition and requested the return procedure on 26th February.
They arranged pick up on 1st march though I have requested that I have bought laptop using credit card and delay in payment would cause me extra charges but they refused by saying that pick up is available on this date only.
When a person from Amazon came, he refused to take laptop by saying that the serial number is not matching though I have bill, packing, invoice and everything available, he says that he can't do anything if serial number is not matching then i requested again for pick up by calling on Customer care.
They gave next date on 3rd March. And then the pick up was successful. But still I'm waiting for my refund it had been 10 days and I'm calling on each day they are giving me time of 24 hrs or 48 hours or 72 hours for query to be solved. But nothing happened. The amount is 1, 12, 650 rs and I'm paying extra charges of my credit card due date and wasting my so much valuable toke in calling customer care. It's really irritating that eventhough doing so many follow ups they are not entertaining any complains and not refunding my amount.

I have been a loyal customer of your company since many years. I have purchased hundreds of orders from you till date ranging from groceries to electronics. Your services have generally been up to the mark.

This time round, I am terribly disappointed with your service.

I had ordered a mobile phone (order no[protected]. The order involved an exchange of an old phone. The payment was made through net banking.

Incidence-1

Your delivery agent came to my residence in the day time when I was at my office and I was carrying the phone with me that was to be exchanged. Hence I requested the delivery agent to come in the evening which he agreed to. He never came. So I called your customer care to deliver the phone in the evening and I was assured that it will be done so.

Incidence-2

The next day you person again came during the day time and I again requested him to come in the evening which he again agreed. He never came. Again I called up the customer care and requested you to deliver the phone at my office and I was told that the delivery will be made at my office till 6:00 pm at my office or else it will be made at my home after that. Your agent never came to my office or at my home.

Again I called up the customer care and requested the same as in incidence-2 and this time I was told that delivery at my office was not possible I would have to cancel my earlier request and place a fresh request. So again I requested you to deliver the phone in the evening and again I was assured that it will be done.

Incidence-3

Your agent never came; either in the day time or in the evening time. I kept waiting for him. When finally in the evening when I checked the status of my request, I found that out had cancelled the request.

Incidence-4

I called up your customer care and demanded that I should get my refund without any delay. I was told that it was an RBI rule that such refunds should take 3-5 working days. I know the agent was cooking up a story to cover your flaws.

Now, I neither have the product nor have my money. It is entirely your mistake and you should take diviations and process my refund early. But it seems that you are sticking to your processes even if it is your mistake. This is not acceptable. Any other company would have either made sure that the delivery takes place immediately the next day or the refund is processed mediately.

Finally, you have lost a customer and I will never buy anything from you. I have other options available.

Please not:

I too work in the corporate. I know that goo[censored]ps like these do happen from time to time. Your skills in customer service is determined by how quickly you resolve the issue.

If you can resolve the issue of an unhappy customer quickly, he would become your loyal customer- more often than not. If you don't then you not only lose that customer but also 10 more of your customers.

I have ordered a bean bag of 2099 rupees (order no.[protected] from amazon through indian bank debit card. The order was returned and amazon has initiated the reference no. - 05134041057031277977608 but the refund is not done. I have been contacting the customer care of amazon about 4-5 times in more than 15 days now. I was asked to look for the bank statement and i have already done it and it shows no such credited amount in the bank. Then, i was told that the reference number for the refund is not initiated yet. And then after contacting to the higher officials amzon has provided a reference number and i was told to wait for 3 days. And still i have not recieved the refund amount. I have even visited the bank(Indian bank) regarding this with the reference number as asked by the amazon customer care but they do not have such facility.

Kindly do the needful.

Name- Akshita Bharti
Reference number- #05134041057031277977608

I have bought a bean bag of 2099 rupees (order no.[protected] from amazon through indian bank debit card. The order was returned and amazon has initiated the reference no. - 05134041057031277977608 but the refund is not done.

Amount paid to Amazon twice (on 5th December) due to network issue but still not refunded my extra amount paid to hem. I had raised complaint to Amazon customer care on next week when this issue raised but still now then didn't resolved my issue.

I am loosing my hope on Amazon because i never though such a big brand will fail to resolver the customer issues.

Pls help me Issue regarding boat rockerz 335 headset refund sir 11 rs paid from Amazon wallet and 1588 paid from sbi account
11 rs refunded to Amazon wallet but 1588 amount not received to my account