Amazon India Complaints & Reviews

I ordered shoes from amazon and according to their customer service the refund has been completed by 4th January, but the refund has not been reflected into my bank account till now and i checked upon the bank with the reference number of the refund and they say refund hasn't been credited into your account.

Name - Akanksha.
Account no.[protected]
IFSC CODE - CNRB0001458
Refund reference number[protected]

Sir my refund for 445.00 amount does not reflect to my account and your customer service didn't helped me through this . The company has processed the refund on[protected].
kindly transfer the amount into my bank.

My family relative is trying to purchase something for himsel[censored]sing my account. By some mistake he typed his credit card detail incorrect. The order was cancelled rightaway. But amazon locked my account. I have called the customer care multiple time. They just say they don't have sufficient information, ask me to fill a form from website. But i never found. They totally cheated me . They locked my prime account. And also take off my money from amazon pay. They still not unlocked my prime amazon account

I get a wrong product instead of jacket from amazon on 31th of december and i have returned it on 1st of January but my refund is still pending from 15 days and they are saying wait for 2 more weeks. My order no. Is[protected].
Please help me.

My registered Amazon account number is [protected]
I purchased 1502 rupees pantry products on 14 Jan 2021 but no cash back issue on my order but according to term and condition i eligible for this offer and in my cart when i complete 1500+ rupees product it shows i eligible for flat 150 rupees cash back.

Sir
I cancelled a order but still amazon did not refund the money to the bank.
Amazon provided the Refund reference number 75503721004044910691061

Please refund the money to my bank account

I want to file a complain against amazon india for my order number

[protected]

They sell very cheap quality products and when tried to return it they initiate return pickup and then pickup agent scam consumer saying price tag is missing so we cant return pick it up . And cancel the pick up . It happened twice with me so please get my issues solve with amazon and get me my refund

In my icici account 999 amount was cut off plz refund my amount reason was showing vsi/amazon in need my money back

This is my order id[protected]
I purchased JBL Bluetooth speaker from amzon on 4 jan.the product was different from actual product which was shown in the website so i want to return the item, i am trying to return the item in more than 5 attempts, but every time the delivery boy refuses to pick up the item, telling the pickup was denied by the customer.every time i contacted to the customer care service they assured me that they will take quick action and will contact to the courier partner to pick up my item as soon as possible.But it's more than 8 days i got no solution.every time i called the customer care they automatically lodge a pickup schedule but every time the delivery boy refused to pick up the item . They even don't c ok ntact to me I try to contact them they blocked my number.please take a step against them.

I had placed an online order on Amazon.in for purchase of BITCORP Extension Board 1 Single Socket 15A 3 meter1.5 mm Long Qty 02 (TWO) on 20 Dec 2020 vide Order No[protected] . The package was delivered to me on 23 Dec 2020. Upon opening the Package however, I found that it contained *only one* item. On noticing that the package only had one item, I immediately contacted the Deliveryman and raised the issue with him. He however expressed his inability to do anything and asked me to raise it with Amazon customer care.

I contacted Amazon Customer care on the very same day, ie 23 Dec 2020 and shared the issue with Amazon representative. I was promised that the matter will be investigated and it will take two to five days for the investigations and resolution of the issue.

No contact or response was received from Amazon after that. I had to contact and remind Amazon customer care representatives at least twice to get the matter resolved. On 02 Jan 2021, I was brusquely told that the matter had been investigated at their end and that the package stands delivered and nothing more could be done by them.

Since then, I have raised the issue via emails at [protected]@amazon.in thrice. I am yet to get a satisfactory response.

Following issues are yet to be addressed:-

(a) I have been trying to get back the missing item (as brought out at Para 1 above) or refund for the same. The problem appears to be at the packing stage itself by the Seller.

(b) The customer cannot check the quantity of items inside a package before making payments or taking delivery. If one cannot check the items before taking delivery, then how does one ensure receiving complete order ?

(c) The details of so called investigations carried by Amazon's team have not been shared with me till date. In fact Nobody has even spoken or tried to contact me for the said investigation. How has the investigation been finalized without ascertaining facts from me?

I am awaiting for my k7 antivirus to be loaded in my laptop. Please deliver my product immediately or refund my payment so that i can purchase from others.

Till now there is no response.

If you will not respond i will be compailed to lodge a case in consumer court.

Please expedite the delivery.

Thanks.

Manoranjan baral
mob:[protected]

There is only one level of escalation in case of customer complaints. Such escalation matrix is simply not possible and fair for customers. Amazon should seriously consider adding at least 2 more layers of escalation including ombudsman kind of level....

[protected] order id.
Amazon is not initiating my payment its been more than 15 days. I want my payment at the earliest.

I have returned issue since last 15th day..I have called so many times on customer care but still having issue no one resolving my problem..no one is coming for pickup of returned item 😒

I didn't got my refund amount back yet order I'd[protected]

My name is Chinnu Philip and I had ordered Samsung Galaxy M31s of RS.19500 from Amazon on 17 december 2020 and after 18 december 2020 I cancelled this order due to personal reason. And on 21 december 2020 Amazon initiated the amount to my card but Istill didn't get the money. Amazon sent this reference number 659426 and told me to fill charge dispute form but State Bank of India doesn't have such policy.

This is the reply I got from SBI regarding my complaint -
"Company RemarkThe customer's account was SB-Janapriya-SBTA/c. Since the account was stopped, the samewas not credited. However on receipt of thecomplaint, we had converted it into BSBD A/cand subsequently the customer was advised tolodge a complaint with Amazon again withaccount statement from 17/12/2020(Date oforiginal transaction) till date."

Amazon should recredit the money back to my account.
You can check the account statement regarding the same.
So please kindly respond to this complaint at the earliest . I'm also attaching details of amazon order and my account statement. Kindly resolve my issue.

Amazon couldn't contact you to deliver your package
We recommend you wait as the carrier will likely attempt to deliver your package on the next working day.

The above message is not correct. As per schedule they are supposed to deliver today evening. they have not contacted me by any means. I need the my order must be delivered today as I have other plans tomorrow.

Payment paid to WBSEDCL, paid from Allahabad bank, status- successful, Bank reference id :[protected] paid on 5th January 2021 at 6:22 P.M, BUT WBSEDCL TOLD ME THAT THE AMOUNT HAVE NOT BE CREDITED IN THIER ACCOUNT.

I didn't got my money back yet I am waiting for my money I cancelled my order but they Didn't inititated my money yet Amazon.in order :[protected]

I have booked 1no. K7 Antivirus Kit agnst ord no.[protected] which I have not yet received .Please deliver the item at the earliest.

Manoranjan Baral
[protected]