Amazon India Complaints & Reviews

Without any otp or confirmation 199rs debited written vsi amazon stan in state ment

Hello,

Greetings!!

This is Naresh and the registered mobile no is [protected]. I have an issue with the order id[protected]. On 22nd Dec, 2020 i returned the product due to a fitting issue, cost of the product is Rs:23999/- The product is having 30day return policy as well, within the time period I have returned the product. Till now i haven't received a refund yet and i am not getting any response from the support team. And also my prime account was blocked due to this i was unable to follow up regarding my issue.

The order i am referring to is a dress and it has the return policy. Two days back I received a response like the refund cant be processed, I don't know why. Request you to check with my issue.

I kindly request you to help me on this at earliest

I had ordered something from Amazon on 08-January-2021 which i successfully cancelled on 10-january.-2021. Since i paid for the order by debit card, the amount was supposed to be credited in my bank account which did not happened till date. I contacted the amazon team which replied me back with a transaction number stating that they successfully initiated the refund process. After that i called the bank with the transaction number given from Amazon but they refused to help saying that this of no use to them. I regularly check my balance, but the amount is not credited since then. My refund transaction number is 74332741010100970638929 . Attached is the email from the Amazon team stating that the refund has been successfully completed.

My bank account last four digits are 5441 and my transaction refund reference number is [protected] and amount is 1499rs . This amount is not proceed in my bank account.

My name is Manish Kashela. I have purchased RedMi 9 Prime from Amazon delivered on 8th January, 2021. We have not received a bill against the said product. Kindly look into the matter .

I had ordered a Head Up Display Car HUD Smart Monitor Digital Speedometer with Multicolour LCD, 2.6-inch from amazon india with order id ORDER #[protected] on 8th january 2021. yesterday the delivery boy came to deliver it with 2 other parcels from amazon.i started to unbox the parcels one after one and found that the head up display is missing. all i got the cover box of the head up display with user manual and a sticky gel pad.the...

Our Product Delivered, But our payment also Cut from my account and from so far amazon not respond,

Order ID:[protected]
Claim amount: INR 37250.00
Claim date: 29 December, 2020

I have delivered product, then amount deducted from my account amazon, Customer not agree to return product, amazon also not respond from claim day, so please urgent take action on this i have submitted all proofs please check the delivery confirmation proof, customer receiving agree with whats proof, amazon also send customer will pay to ours proof, but still no one responding.

I ordered shoes from amazon and according to their customer service the refund has been completed by 4th January, but the refund has not been reflected into my bank account till now and i checked upon the bank with the reference number of the refund and they say refund hasn't been credited into your account.

Name - Akanksha.
Account no.[protected]
IFSC CODE - CNRB0001458
Refund reference number[protected]

Sir my refund for 445.00 amount does not reflect to my account and your customer service didn't helped me through this . The company has processed the refund on[protected].
kindly transfer the amount into my bank.

My family relative is trying to purchase something for himsel[censored]sing my account. By some mistake he typed his credit card detail incorrect. The order was cancelled rightaway. But amazon locked my account. I have called the customer care multiple time. They just say they don't have sufficient information, ask me to fill a form from website. But i never found. They totally cheated me . They locked my prime account. And also take off my money from amazon pay. They still not unlocked my prime amazon account

I get a wrong product instead of jacket from amazon on 31th of december and i have returned it on 1st of January but my refund is still pending from 15 days and they are saying wait for 2 more weeks. My order no. Is[protected].
Please help me.

My registered Amazon account number is [protected]
I purchased 1502 rupees pantry products on 14 Jan 2021 but no cash back issue on my order but according to term and condition i eligible for this offer and in my cart when i complete 1500+ rupees product it shows i eligible for flat 150 rupees cash back.

Sir
I cancelled a order but still amazon did not refund the money to the bank.
Amazon provided the Refund reference number 75503721004044910691061

Please refund the money to my bank account

I want to file a complain against amazon india for my order number

[protected]

They sell very cheap quality products and when tried to return it they initiate return pickup and then pickup agent scam consumer saying price tag is missing so we cant return pick it up . And cancel the pick up . It happened twice with me so please get my issues solve with amazon and get me my refund

In my icici account 999 amount was cut off plz refund my amount reason was showing vsi/amazon in need my money back

This is my order id[protected]
I purchased JBL Bluetooth speaker from amzon on 4 jan.the product was different from actual product which was shown in the website so i want to return the item, i am trying to return the item in more than 5 attempts, but every time the delivery boy refuses to pick up the item, telling the pickup was denied by the customer.every time i contacted to the customer care service they assured me that they will take quick action and will contact to the courier partner to pick up my item as soon as possible.But it's more than 8 days i got no solution.every time i called the customer care they automatically lodge a pickup schedule but every time the delivery boy refused to pick up the item . They even don't c ok ntact to me I try to contact them they blocked my number.please take a step against them.

I had placed an online order on Amazon.in for purchase of BITCORP Extension Board 1 Single Socket 15A 3 meter1.5 mm Long Qty 02 (TWO) on 20 Dec 2020 vide Order No[protected] . The package was delivered to me on 23 Dec 2020. Upon opening the Package however, I found that it contained *only one* item. On noticing that the package only had one item, I immediately contacted the Deliveryman and raised the issue with him. He however expressed his inability to do anything and asked me to raise it with Amazon customer care.

I contacted Amazon Customer care on the very same day, ie 23 Dec 2020 and shared the issue with Amazon representative. I was promised that the matter will be investigated and it will take two to five days for the investigations and resolution of the issue.

No contact or response was received from Amazon after that. I had to contact and remind Amazon customer care representatives at least twice to get the matter resolved. On 02 Jan 2021, I was brusquely told that the matter had been investigated at their end and that the package stands delivered and nothing more could be done by them.

Since then, I have raised the issue via emails at [protected]@amazon.in thrice. I am yet to get a satisfactory response.

Following issues are yet to be addressed:-

(a) I have been trying to get back the missing item (as brought out at Para 1 above) or refund for the same. The problem appears to be at the packing stage itself by the Seller.

(b) The customer cannot check the quantity of items inside a package before making payments or taking delivery. If one cannot check the items before taking delivery, then how does one ensure receiving complete order ?

(c) The details of so called investigations carried by Amazon's team have not been shared with me till date. In fact Nobody has even spoken or tried to contact me for the said investigation. How has the investigation been finalized without ascertaining facts from me?

I am awaiting for my k7 antivirus to be loaded in my laptop. Please deliver my product immediately or refund my payment so that i can purchase from others.

Till now there is no response.

If you will not respond i will be compailed to lodge a case in consumer court.

Please expedite the delivery.

Thanks.

Manoranjan baral
mob:[protected]

There is only one level of escalation in case of customer complaints. Such escalation matrix is simply not possible and fair for customers. Amazon should seriously consider adding at least 2 more layers of escalation including ombudsman kind of level....

[protected] order id.
Amazon is not initiating my payment its been more than 15 days. I want my payment at the earliest.