Amazon India Complaints & Reviews

Hello Kevin and team Amazon,
This is something very disappointing and not acceptable that it takes such longer time to get refund whereas I had received refund confirmation very next day of items refund in all previous transactions, one latest case of refund confirmation from your end attached as ready refn.

So, pl expedite said refund process on urgent basis within 2-3 days.

Your immediate action and favourable response is highly appreciated,

Thanking you all in advance for your support in faster processing of said refund and confirmation,

Dipannita

On Tue, Aug 25, 2020, 9:27 AM Amazon.in wrote:

Amazon
Your Account Amazon.in
Message From Customer Service
Hello,

I am writing to you about the status of refund for the order[protected].

I can confirm that the pickup of the Eureka Forbes Euroclean WD X2 Wet & Dry Vacuum Cleaner(Black & Orange), 13 Accessories for Complete Cleaning was completed on August 24, 2020.

I can confirm that the carrier has picked up your return.

The package is currently in transit to our fulfilment centre. It should ideally reach us within 10 business days.

You can track your return using the below link:-

https://www.amazon.in/gp/your-account/order-history/ref=cs_em_oh

Once the package is received at our fulfilment centre, it will take three business days for the refund to be processed.

Once the refund is processed you will receive a notification confirming the same. It takes 4 business days for the refund to reflect on your card/bank account.

If you have opted Amazon Pay balance as your refund instrument then the refund will be added to your account within 2 hours after the refund is initiated.
We appreciate your patience and cooperation.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Kevin.T
Amazon.in
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Original Message
Hello Impita and team Amazon,
Thanks for your mail with positive response.

This is to update you that said item, Eureka Forbes Euroclean WD X2 Wet &
Dry Vacuum Cleaner(Black & Orange), 13 Accessories) against order No:
[protected] has been picked up successfully by Amazon agent, Mr Ram
Ratan, mobile no.[protected] today morning at 10:48 AM and he himself
checked everything inside the box before said picked up as well.

But I have not yet received any SMS or any update on the same in my Amazon
account regarding this picked up so far.

This is for your kind information and doing the needful on refund (of
Rs.14949.00) initiation pl.
Hoping for early response and favourable action from your end,

Thanks & Regards,
Dipannita

I placed an order #[protected] for "pramonita rakhi for brother gift bhaiya bhabhi with mug... Rakhi gift set". The supply was delivered on 27 july but one of the mugs was already broken. A complaint was immediately sent and a communication was receieved that "we will do exchange". It is almost a month now but no action has been taken inspite of repeated communications.

Name- Farheen Salim Khan
Account no -[protected]
phone no-[protected]
Product reference no- 30005402240220145878504
Bank- Indian bank

I ordered an iPhone xr from Amazon and returned the product they refunded me the amount of the product and I have received it but the amount of Rs 100 which was deducted for phone exchange charges isn't received yet they have send me an email that Rs 100 is credited to my account on 10th aug 2020 but it is still not reflecting in my account yet

Tracking ID:[protected]
user email: [protected]@gmail.com

My Prepaid order on Loreal Sunscreen has not been delivered to me, but I received the "Delivered" status in my mail as well as order tracker.
I have checked with other family members too and the order has not been delivered.

I did not get my amount refunded by Amazon vide Refund reference number 401485-Rs.12999/- process initiated on 06.08.2020 by Amazon and Refund Reference Number-737584-Rs.189/- process initiated by Amazon on 07.08.2020

Name - farheen salim khan
Account no - [protected]
Phone no - [protected]
Product reference number - 30005402240220145878504
Bank - indian bank

I ordered an iphone xr on 7th aug 2020 and returned the product the amount was initiated from amazon on 10th aug 2020 and said will be reflected in my account in 3-4 days it's been more then a week and i haven't received my amount yet i have submitted the letter to bank still didn't got any response from them i have received an email from amazon that the refund is been credited to my account and if it is not reflecting then i should contact bank for further assistance

I ordered an iPhone on 7th aug 2020 and returned the product they refunded my amount RS 43950/- on 10th of aug and told that it will be reflected in my account in 3 4 days it's been more then 2 weeks it's not reflecting in my account kindly do the needful as soon as possible or else I am going to take some serious action against the bank as the bank people are not responding me correctly my reference number for the product is 30005402240220145878504

My account was locked for no reason with the message saying: contact customer service for further assistance. I have complained with my wife ac trough call 3 time n 2 time chat they all r given me 48 hour but today 23days completed my account stil unblocked The problem is that there's no way to contact their customer service if I'm not signed in. I looked all over google for any contact info of their customer support but no luck. My Amazon pay balance is 22280 its my hard earned money please unblock my account n Reales my money This is very frustrating!
My mail id registered

[protected]@gmail.com
& Mobile num
[protected]

I ordered tread mill through amazon india online and paid by canara bank debit card amount 13, 990/- on 13 oct 2019. Item unable to delivery after deduction amazon refunded amount 13240/- ref no:[protected] on 29 oct 2019. After several attempts at branch my problem not yet solved.
Ismail baig
Ac no:[protected].

I have booked mi bluetooth earphones in amazon.in on[protected] and paid amount of rs 1299/- towards earphones..
But i cancelled the same before delivery of the product.
I received refund of rs 960 instead of rs 1299. Remaining amount not received and called customer care for the same. No proper response from customer care and skipping the issue

Hi,

Amazon Standing charged me 199.00INR without my permission auto deducted from my ICICI Credit card.
Please look into this issue and help me to get my money back.
Its fraud and Scam kindly support.

Regards
Durgesh

Refund initiated from Amazon services but not credited my account
Refund Reference is 30005402260220104247613
Please check and consider my complaint

Me
Todelhivery support & 1 more
Show more
26 jul at 8:37 pm
Dear amazon partner,
Kindly address my issue towards lost parcel delivered by your seller team which has been sent back by delhivery, but the refund towards non delivery of products by amazon has not been initiated till now!!
A speedy an healthy resolution shall be appreciated.

Regards
Kamal baghel
[protected]

On 26 jul 2020 19:48, delhivery support wrote:
​
Dear customer,

Thank you for contacting delhivery.

We certainly understand your concern and offer our sincere apologies for the inconvenience you may have faced.

We would like to inform you that as per our records, your shipment against awb number[protected] has been returned to your respective merchant on 20th june, 2020. We would request you to contact your merchant (Desirefoods) for further assistance.

Feel free to contact us for any other queries. We would be happy to help you.

Track your order on - http://www.delhivery.com. ship your shipment through delhivery visit https://direct.delhivery.com/. to share feedback click here

Thanks & regards,

Prem
Customer experience
Delhivery

On sat, 25 jul at 6:25 pm, kamal_baghel wrote:
These products were ordered on amazon app in month of april during lockdown.
We received messages from delhivery on tracking through amazon app that delhivery attempted to deliver twice and so on..
All approximately 80-90 items from amazon items reached safely within the span of 3/4 months but this one is missing and even displaying within pending delivery from amazon app of which screen shot is attached.
These items were ordered from registered no [protected] but now due to changes in the job i m available on [protected].
Pls chk
Regards

On 25 jul 2020 12:02, delhivery support wrote:
Dear customer,

Thank you for contacting delhivery.

We regret to inform you that we are not able to track your shipment. Please help us with the correct 11 to 12 digits awb number or your registered mobile number, so that we can assist you in a better way.

Feel free to contact us for any other query. We would be happy to help you.

​track your order on - http://www.delhivery.com. ship your shipment through delhivery visit https://direct.delhivery.com/.

Best regards
Veena
Customer experience
Delhivery
On fri, 24 jul at 5:01 pm, kamal_baghel wrote:
Kindly deliver my order or initiate the refund as it's quite old and long pending...

Have been trying to connect with desire foods but no response till date
6552406:1219417

Dear sir
Amazon sent refund to my account but amount it's not credited to my.
Here is RR no given below

1. 30005402250224075348626

2. 30005402250224085355769

3. 30005402250224085376963

I have ordered one hdd from amazon on 14th august and have canceled immediately due to some reason costing rs.5399 and the refund been initiated on the same day 14th august but the payment yet not reflected on my account. So help me out with the same transaction. The reference number given by amazon is 533760. Do check and confirm me the same.

This item received. But without lid knob
Pl arrange to send
Customer care no [protected] as printed in the non-stick cookware not working

Sir we have received invoice in-del[protected] invoice details hr-del[protected]Purchase vivo y91i mobile) in your invoice you have not mention.
My company gst no. 07aaifr3528g1z6 and you are billing atul jain 2c/17 new rohtak road karol bagh new delhi-5 but my company rishabh international registered in gst b. N. 2722 main sadar thana road sdar bazar delhi-6.
Sir please i request new invoice issue mention in my company gst no.
I have thankful for you corporation.

Atul jain
Rishabh international
[protected]
Date 22.08.2020

I am having multiple concerns for the items purchased on Amazon in recent times.
I know it will be hard to read through the below details, it was even harder when i typed this.
I want the proper response hence i am raising my concern here..
I got frustrated and annoyed with the follow-ups, product quality and the delivery...

I placed an order for bosch washing machine on Aug 05, 2020 in exchange of my old washing machine.
The product was delivered the very next day and the old washing machine was taken by Amazon.

When i tried to open that package, I found the washing machine full of dirt and water drops in the detergent tray..
Concluding that the used product was delivered to me with worst packing ever.
The washing machine was wrapped with local shop cover and not even with the bosch company cover.
I called amazon support 3 times to take that defective product back and arrange for replacement.
The Amazon support told that the same seller doesn't have stock for the replacement.

Then I ordered the same product with different seller.
The delivery date mentioned was 21st August, 2020 which was 16 days from the date of order placed.

I called Amazon support multiple times insisting for the proper product without any defects and safe delivery.
Everytime i heard was the convincing words and i am not sure if it was taken as an action item.

I was literally spending an hour washing the clothes everyday and following up with Amazon support(chat, email, call) for an hour everyday.

The order had no status till 16th Aug, 2020. On 19th August, 2020 this product was out for delivery.
That delivery guy called me saying that he was alone and there was no man power to help.
Still he confirmed at any cost it will be delivered on the same day by EOD.
I waited from morning till night without going out, had multiple follow-ups with the customer service. Got multiple answers from them.
Then at 9 PM, the status was changed like "Delay Delivery on customer request", which makes no sense to me.
The delivery agent wants to blame the customer for his mistake.

The next day(20th August, 2020) I called that delivery agent, he told me that he has a shortage of manpower and is not able to deliver to the doorstep rather he can deliver on the road and go.
I live on the first floor and how can you expect the customer to arrange for man power to take it upstairs?
Why can't amazon check whether the delivery agent is capable of handling and delivering large appliances??
The product was marked "Out for Delivery" in the morning.
The similar thing happened at end of that day, the status was changed to "Delay Delivery on customer request"
I had multiple followups with Amazon support again, everyone ensured the product will be safely delivered within the mentioned date(21st August, 2020).

The last day(21st August, 2020) came. The product was marked "Out for Delivery" in morning. Had last hope that it will be delivered.
I was waiting for the whole day, as expected it was not delivered.

Status was updated like "Parcel held by carrier as as front door / driveway was not accessible. Please contact Amazon for delivery instructions."
Mentioned "Returning to seller"

What did i do wrong rather having a purchase from Amazon.?
1. Delivered defective product in first order
2. Taken my old washing machine for exchange - Due to this, I am left without a washing machine for more than 17 days now
3. The delivery guy is blaming customers and returning the product back to seller

I have been through a lot of pain and stress, making followups multiple times. Everything went in vain and ended up with these results.
How is Amazon going to compensate for all such pain and stress caused on these two orders. Order # for reference
First Order #[protected]
Second Order#[protected]

We have received vivo y91i dated[protected] invoice no.in-del[protected] invoice details hr-del[protected] rishabh international h. No. 2722 sadar thana road sadar bazar delhi-110006

You are not in my invoice mention my company gstin no. Please issue new invoice with gst no. And please send new invoice as early as possible.

Thanks
Date 21.08.2020
Till today dated 21.08.2020, we have not any response for yours above complaint please immediately action this matter

I ordered Boys T-Shirts order No:4000050572109759852317 on 9th August.