Amazon India Complaints & Reviews

I am very disappointed with this kind of delivery fraud service provided by Amazon. Please find the below details.

Customer Name : Om R Kadam
Amazon order ID:[protected]
Tracking ID:[protected]
Item Name : Supples Premium Diapers
Prepaid Amt : 1368.95 Rs

I didn't received the order but Amazon delivery boy has marked it as delivered at today 9:58PM. After saw this status I checked with my neighbours and at my doorstep but nothing was there regarding my order.

Then on same time I gave a call to Amazon customer care at 10:06pm and one of Amazon delivery team customer executive attend to my issue. Below mentioned executive details

Amazon executive Name : Himanshu ( he denied to give his employee Id or surname)

Himanshu told me sometime it's happened when delivery boy wants to achieve their targets so they marked as delivered.

So my questions to Amazon and it's delivery Team

1 if your delivery boy came on my location then why he didn't call to me ? - I have called 19 times to your delivery boy but single ring and cut for more details please find the snapshot of calls.

2 OTP amazon gave for security then from where delivery boy got my OTP and mark as delivered?

3 Amazon making people fool or fraud with their prepaid clients ?

4 Amazon do such kind of delivery target complete activities doing misuse of their clients trust?

I request to Amazon to take a strict action on this and money doesn't matter we ordered from Amazon coz we want that item on time so i request Amazon to deliver my product on tomorrow first half otherwise I will cancel it and never do any deals with Amazon.

I will take the strict actions on Amazon for making delivery fraud and do complaint on consumer forum and on social media applications.

I have paid for amazon prime subscription on 30aug2022 by hdfc bank net banking
transection ref no is
30-aug-2022 xhm[protected] 1499.00 inr
but my subscription was not updated till today and I am not able to use amazon prime benefits
on contacting the company helpline they are evasive, not answering about where did the money go or why my subscription was not updated

As a prime member Ordered on 6 August 2023 Order#[protected], delivery date Arriving Mon, 21 Aug.
(As a prime memer Order first but deliver date afte 15 days)

from 10th onwards same product, same address, getting same day delivery
when we raise complaint they simplay ask us to wait till 21st August.

Laste two days No proper answer no response

when try to raise a complaint in support team they are accepting the mistake but not try to help just transferred to escalation team. Mr. prakash not ready listen. rude and not supportive. worst behavior. (worder how he got such a responsible job)

I received a message on 10th August 2023 that transaction of Rs.1499.00 at AMAZON INDIA CYBS SI against E - mandate registered by you at merchant is debited to your SBI credit card account. Though NO Such registration or transaction have been done by me or my any relatives....

I had ordered Nokia 2660 Flip 4G Volte keypad dated 08 August 2023. The delivery was received on 09 August 2023. When i opened it after 10 minute the product inside was a headphone of Boat. I immediately took pictures of the same and requested a return and refund of the product. In the reason for refund i clearly mentioned that i have received wrong product. I have also posted photo of headphone which i had received by Amazon. Attaching photos of the product received in the parcel.

Next to next day on 11 August 2023, i have not received any feedback from Amazon India then i called to Amazon executive I spoke with him, but executive told me that we have delivered correct product so that we can't take your request further.

In the entire process i was never once contacted or informed of the process being done. So amazon sold a product to me through Appario Retail Private Ltd (which is ultimately held by Amazon group). The delivery was fulfilled by Amazon. Investigation team was of Amazon. I was not contacted once and Amazon concluded that i am a fraud and not entitled to return & refund. Where are the principles of natural justice here? Why was i not contacted even once before deciding that i am a fraud? How did the investigation team conclude that i had changed the product? Without asking me the customer about the facts how can investigation be closed by Amazon?

My order id is:[protected] for product Nokia 2660 Flip 4G Volte keypad Phone with Dual SIM, Dual Screen, inbuilt MP3 Player & Wireless FM Radio | Black & amount is 4248.67 INR.

I request to consumer team please take tight action against Amazon India to avoid any such kind of issues with another customer.

I am still waiting for return & refund.

Regards
Shivendra Shukla
Cell No. [protected]

I have ordered "VIVO Y51" Mobile from Amazon India on 28th July 2021. It was delivered on 7th Aug 2021 and payment option was UPI. Since the order was not marked delivered on the Amazon App, I requested the customer care to initiate the return and refund for my product for which they asked me to wait for 48 hours for the order status to be updated as they have raised a complaint with their logistics team. I have contacted the customer care again on 8th aug 2023 since there was no update on the order status. They replied saying they cannot initiate the refund or return of the product dispute it being covered in the 10 day return policy.
Please refund my total amount RS.8990+100= 9090/- but Amazon was refunded it is RRN:[protected]
their Bank credit is not available please take action sir help me because u
I am a student not employee but quick and fast updated sir

Please provide my refund amount RS.8990+100= 9090/-
Iam purchased in Amazon in 7/8/2021 With Exchange mobile but not refund initiated please help me

I have ordered "Skechers Women's GO 5-Trendy Sneakers" from Amazon India on 4th Aug 2023. It was delivered on 5th Aug 2023 and payment option was COD. Since the order was not marked delivered on the Amazon App, I requested the customer care to initiate the return and refund for my product for which they asked me to wait for 48 hours for the order status to be updated as they have raised a complaint with their logistics team. I have contacted the customer care again on 8th aug 2023 since there was no update on the order status. They replied saying they cannot initiate the refund or return of the product despite it being covered in the 10 day return policy.

My name is Amit Kumar mera mobile number hai[protected] is mobile number se Amazon ID Bani Hui hai Mera adressAmit Kumar
H.N 933 Sarangpura
Post Sarangpura
ETAWAH, UTTAR PRADESH, 206001
Phone: [protected]
Pickup Tracking ID:
[protected]..., Kareeb mein 2 mahine se Amazon ke customer care ko call kar raha hun na hi mujhe customer care se koi sampurn purvak jawab Mila aur na hi Mera courier receive Kiya jab main Amazon customer care se baat karta hun to Amazon ka jo bhi delivery boy hai vah Amazon ko information deta hai house lock main yah Janna chahta hun

AMAZON INDIA
ORDER ID[protected]
On 30th July 2023 we ordered a sphatik mala diamond cut 10mm size mentioned as CERTIFIED ORIGINA lSPHATIK .
Before placing order We called Amazon customer care about its quality they said "don't worry if you find it is not up to the quality we will immediately. initiate refund". Going with their words we placed the order.
On 6th August we received the product. After checking it carefully we found its
1. Made of cheap industrial glass inside it is filled with dust and air bubble. .
2. Even its genuinely fake the size is 7mm not 10 mm as mentioned in product description.
3. Like any ither real sphatik it don't spark when rub them.
4. There was no certificate with the product to claim this products genuinity.
Since 6th August we are trying to return this fake item to amazon India. First they created a return request. Next day they say the request was wrong we will create another request.
Next their pickup guy cancelled the return.
Now they are telling if incase the return is successful, it will take more than a month to transfer the amount to you
They are keep delaying the process. Since their refund/ return time frame is 7 dsys from delivery after a few day's they we refuse the return telling its beyond the given time frame.

We need our money back. And want Amazon India to respond clearly.. It is a very bad business practice if customer finds out its a fake product., then intentionally haress customer and refuse to refund their money.
Very bad experience with Amazon India. This is not a honest way to operate in India.

I am writing this complaint with extreme frustration regarding the mishandling of a refund for a Google Pixel 6A phone that i purchased from amazon. I was given a warranty claim certificate haven't still received the refund amount of 32, 500. It has been almost 2 months since the refund process was initiated(19th June 2023).
I have been robbed of my phone AND the refund amount since they say that the refund was initiated but never...

Amazon India is cheating its customers by delivering junk items instead of ordered products. Customers made to run from pillar to post, instead of refunding money or delivering ordered post.
I ordered AUDIO-TECHNICA HEADPHONE ATH-50x for Rs. 11, 000/- but got some junk may of few hundred rupees.
Amazon India is harassing me for refund of money or replacement of junk with ordered product ATH-50x.
Since there no way to reach them, they thing keep harassing customers as we are beggars and begging them for our ordered product.
In case of wrong delivery they deliver ordered product and collect the junk which they have delivered ether intentionally or by mistake.

I had placed an order on Amazon India (order:[protected] dated:[protected]

The seller COCOBLU RETAIL LIMITED, has shipped a wrong product (photo of the same is attached)

I wanted replacement as I am big fan Audio-Technica, I want Audio-Technica product only. Initially, asked me return the item. Now they updated the status saying that “customer refused to return “. My stand is that they deliver the ATH-50x and at the same time collect the wrong item they have delivered.

Please talk to your reseller and ask him to deliver the product ATH-50x, which I have ordered.

Thanking you in advance for your help.

Regards, ,

Sunil Mandrawadkar

I had placed an order on Amazon India (order:[protected] dated:[protected]

The seller COCOBLU RETAIL LIMITED, has shipped a wrong product (photo of the same is attached)

I wanted replacement as I am big fan Audio-Technica, I want Audio-Technica product only. Initially, asked me return the item. Now they updated the status saying that “customer refused to return “. My stand is that they deliver the ATH-50x and at the same time collect the wrong item they have delivered.

Please talk to your reseller and ask him to deliver the product ATH-50x, which I have ordered.

Thanking you in advance for your help.

Regards, ,

Sunil Mandrawadkar

Hi,

We have ordered laptop from amazon with order id:[protected].
The day delivery was it was cancelled stating "Item marked as rejected by you - returning to the seller." However no call was made anyone from the Amazon. Also while try to reach on their customer care it was said probably it will be delivered today(5-august) next day of the deliver. When try to take follow up it was said it will be delivered...

Had ordered an inverter trolley through Amazon Pay Later. Price of product was Rs 9999/- I used Amazon pay later and choose 6 months emi option. The product got delivered to me on 26th July 23. However, on my Amazon app it still shows as undelivered and I got a message from Amazon Pay Later to pay whole amount of Rs 9999/- on 5 Aug. I complaint to Amazon customer care and to Amazon Pay Later vendor, Axio but neither is owing up their mistake and keeps saying that they can't help.

Dear Sir,
Amazon has send me a smart watch which has a battery issue, I raised the issue but they are denying to replace the product instead they[protected]) misbehaved with me Executive - Gargi R. Really shameful way to pick pocket money. Will request everyone to stay away from Amazon a fraud.

I have placed in order of a watch from Amazon and after paying for the watch the account get on hold and after providing all documents they are saying your account is still on hold please re verify they are again and again say re verify re verify your account and also they are delaying my product
date of incident 29/07/2023
mobile no [protected]

On 15th of July on amazon prime day sale I ordered a dell laptop model- Dell 14, Intel 12th Gen i5-1235U and received a old broken ibm thinkpad in place of it. Raised this issue with amazon and they assured that they will carry on investigation and the refund is only possible after return. Every time amazon is raising a pick up request and every time the pick up is getting cancelled by the pick up person. As a reason of pickup cancellation amazon is stating pick up is denied from my end which is a lie. Once an amazon representative sent mail for refund too due to multiple time pick up failure but amazon did not initiate any refund and again put me to the same cycle of raising pickup request and cancelling pick up.
Product ordered -15th July 2023

Package received-20th July 2023 evening

1st complaint raised to amazon- 21st July 2023. They told us to wait till 24th July

2nd complaint raised to amazon- 24th July 2023. I conated amazon and they raised a return pick up 25th July. Return pick up guy came and denied to collect the item.

3rd complaint raised to amazon- 25th July 2023. I informed amazon about the denial of pick up so they raised another pick up for 26th July. The pick up got cancelled at the end of 26th July without any call or message . Reason stated by amazon is pick up denied by customer which is a lie.

4th complaint raised to amazon- 26th July 2023. Customer care representative assured me refund due to multiple pick up failure and mailed me. The stated refund will be completed by 2nd August 2023.

5th complaint raised to amazon- 1st august 2023. On receiving no refund till 1st Aug contacted amazon they said I need to return the item first before refund and raised another pick up for 2nd August. On 2nd Aug pick up guy came and denied to pick item.

6th complaint raised to amazon- 2nd August 2023. Amazon raised another pick on 4th august assuring pick up. No pick guy came/ called/message and cancelled the pick up stating pick up denied by customer.

7th complaint raised to amazon- 4th august 2023. Amazon escalated the issue and again raised another pick up for 6th of august 2023. I am 100% sure this time again this pick up will be cancelled or delivery person will deny to pick up.

Respected sir, I j.srinivas ordered iqooZ7s 5g phone in Amazon.After i received my phone, i observed that phone is heating issue and more radiation issue then I raised a complaint in Amazon.They send technician to my home and he checked my phone and, he said that phone has problem and he promised me to return my phone, then I shared satisfactory pin with him.since then I don't receive any phone or message to return my phone.I contacted Amazon customer care and explained about whole issue but they are helpless.So you are requested to do needful to me.

Regards,
J.srinivas,
Mob: [protected].