Amazon India Complaints & Reviews

Dear Sir/Mam

I have recently purchased computer hardware products from Amazon on 17th January, 2024. I have received a few products on 18th January 2024 and the rest of them are on 20th January, 2024. All those products are received by my family members on my behalf as I am out of my hometown due to a certain emergency. I scrutinized all those items on 26th January, 2024 then I got to know that out of all the items I have received only one wrong item.

I purchased the i3 10th Generation processor, but I got a Pentium dual core by Amazon. The delivered item, which is a Pentium dual core, contained the packaging of i3 10th Generation processor, likewise it became a situation of fraud to me. Even I talked to the customer care executive of Amazon on 26th January 2024, but they told me your return window is closed and couldn't get a conclusive resolution from their side.

Then I mailed to Amazon on 27th January, 2024 regarding this concern. Though I got a response from their side but couldn't get relief. Again
I mailed to amazon over their multiple email Ids and got a response that we will keep your account under our surveillance for the time being 24 to 48 hours but couldn't get a resolution till now.

I have purchased a product (ASUS ROG BACKPACK) from amazon but when the parcel was delivered there was no bag inside .i called them but they kept me waiting and didnt try to resolve my matter.

Maine product order kiya tha 1 mahine phle fir usko return krdiya amazon ne product bhi leliya or paise bhi abhi tak return ni kiye hain call bhi respinse ni krrhe hain yelog

Amazon India - Fraud Alert!

I ordered a Samsung S23 FE for my mother’s birthday and received a broken power bank inside the box. Until this time I had only heard about such frauds.

This needs to be escalated at another level. Who on earth would expect @amazon India to do this!?

Shame on the logistics partners and the company. Lost all trust on the e-commerce giant!

Please share this for maximum reach.

Order Id[protected]

Dear sir I ordered en electric cycle battery from Amazon, that delivered me damage condition I raised complaint from Amazon side but Amazon say I have good condition product delivered, I have video o[censored]nboxing of product, product damaged order Id[protected] order date 26jan2024 delivered in 29jan2024 product cost Rs 9910 pls help

Dear sir I ordered en electric cycle battery from Amazon, that delivered me damage condition I raised complaint from Amazon side but Amazon say I have good condition product delivered, I have video o[censored]nboxing of product, product damaged order Id[protected] order date 26jan2024 delivered in 29jan2024 product cost Rs 9910

Respected Sir,
I bought a (Refurbished) Lenovo ThinkPad 7th Gen Intel Core i5 from amazon, 12th January after receiving this product when I want to turn on its showing that " the hard disk corrupted " so ultimately my laptop is damage.
After that I raise a return complain they called me ask me what is the problem so we discus about it and they told me ok we will return it and you will get your money back.
After 2 days one guy called me and asked me about my return after that told me we are not receiving any electronic item for amazon so you plz cancel it.
then again I called to customer care and again the raise return prosses and told me sir we will take it from you within 3 working days.
But again missed it and amazon told we will do an investigation and after 31 we assure you that we successfully return it and solve this problem.
today again I called them I ask what about my laptop again they says it will take 72 hr.
so sir plz help me to receive my back.

On 15th january 2024 I had placed an ordered for nirlon nonstick coated aluminum appachatti and casserole combo cookware set along with cello glass mixing bowl without lid.

On 17th January 2024 I have received my package which included only appachatti which was defective and cello bowl, casserole was missing the package. I had raised a exchange and missing product requested and even explained in detailed in the description..later again the replacement product came at my doorstep which I refuse to accept as he just bought appachatti and not the casserole. On the same day I raised a complaint, Customer service team informed me that it will take 3 days to check whether whole product was not delivered, but till today I didn't received any reponse. I spoke with Anna and lead namrata about the same they did not help me to fix my issue they just kept saying we will refund you.i want my correct product and in all this scenario I have not made any mistake. So I such cases team needs to fix the issue which they are not Interested. I did accept such service from Amazon brand. Sorry but the service was pathetic

I have placed an order for the Samsung Galaxy Watch 4 LTE version on the date of 15th Jan, 2024.
And I received the order on the date of 17th Jan 2024, and on the same date I raised the complaint regarding the wrong product received and also provided with the image of the product that i received the Box that it is used for delivering the product as well as the Bill of the product.
I have explained to them that I have received a completely wrong product with the wrong bill/invoice as well in my name, and they informed me to take this to internally investigate the issue and asked me to call back on 22nd Jan, 2024.
I have called them on 21st Jan, 202 to know the status of inquiry and been asked to call on 22nd to get the update.
And again I have called today, the customer service executive has asked me some details and asked to hold the call, but they put me on Hold indefinitely.
So I have reached the Customer service again and asked them for the status of the inquiry.

Customer Support team have informed me that they have done the investigation from there end and been told that no action can be taken as they feel that they have sent correct order, I have requested them to check the dimension of the box that i have attached in the picture and the box (Larger) which i have received since a Galaxy watch cant be fit into the Box that i have received, But they informed me that they cannot perform any further operation on thi issue, and when i have asked them can i escalate via mail ID they informed me that there is no such service.

After multiple calls regarding the investigation I have not been given a logical explanation since the Bill and the box dimension states that it's a LED light, so it can't be a watch.

Please consider this mail as a request to look into this matter and also consider this mail as proof of reaching out to you so that I can raise a complaint in the consumer Forum.

- Could you look into the images of the Box, please check the Box dimension during the packaging as well as the weight of the product.
- Since Bill that I have attached in the mail clearly states that the Product delivered is an LED light with the Invoice and the bill is in my name and there was no product that i have ordered on that date which clearly points out that i have received The wrong product (Light) instead of the galaxy watch.

Have even reach to their twitter handle but still the issues is not resolved .

I have ordered 16th Jan 2024 Young & Forever Valentine Gift Evil Eye Beaded Bracelet for Men, Stone Beads for Women Long Distance Relationships Couples Bracelets Set of 2 Couples Gift best friends two Couple Bracelet from Amazon website, Delivery by Amazon.
Tracking ID:[protected] is showing delivered, but I have not received delivery, even though it has not been arranged who will take this courier. please help with item delivery or my payment return.

On 6th of january i got a defective pair of speaker and when i try to return it the amazon feculty denid to take it back because that was defected they also blamed me that they delivered a right item only i have proof of box condition that he box have more than 3 labels on it and was used before .
please help me take out from this fraud

I recently faced the issue is that by amazon, they were deleted my all reviews of my products and also they will not allowing me to write the reviews on my new purchasing products...When i am raising this query by customer services, they cant do anything in this, and not a single relevant teams who cleared of this issues..am doing a mail on [protected]@amazon.in within 5 days ..but they not doing any revert back of my mails also mailing on [protected]@amazon.in and [protected]@amazon.in...they also not revert back any mails of mine...on customer services..there all peoples were non technical and give me a console of waiting of 48hrs..its nothing will happen in 48hrs..and recieved any call from them...its really very bad experience to me to not a single person who resolved this problem on time..

Hello, this is to inform you that yesterday on 14.01.2024 at around 9.15 p.m., an Amazon delivery boy identified as Mohammad Pathan arrived to deliver the box to the 3rd floor and 13th floors of the Shanudeep Building Condominium, 10A Altamount Road, Mumbai - 400 026. But your delivery boy misbehaved with our security guard on main gate of Building. Because your agent does not want to go and deliver the parcel at the resident's door. So, he pushed and punched our guard during the conversation. Enclosing the photograph of our guard to whom your agent misbehaved and punched so badly on the face near left eye. You are requested to take appropriate action against him. Please arrange another deliver boy to our area at Altamount Road.

Paid Rs 8771.15 for a hoodie. Order no 402-[protected]
DATED 19TH dEC 2023. Item tracking shows item may be lost. Contacted amazon which does not connect me to any phone call. Asks me 9via chatbot) to contact seller (Cart2Globe). When I click contact seller the webpage goes back to all mu orders and does not provide any optin to cancel and hence I am unable to claim refund.

I have order Woodland shoes on Amazon Website.. however I have received order within 15 hour's but it's defective product and not as per expections..i raised return request on same day after 3 days also it's not collected from Amazon team, also initially raise request cancelled by Amazon.

Amazon has refunded 10024 rupees on 16/12/2024 which is not been credited to my bob account till date. They have provided with refund reference number[protected]. Kindly investigate the issue and do the needful.

Thanking you

Karunya J G

Amazon's electronic items are mostly used or new cover on item and sell as new
I have placed a battery and I claim warrenty but Amazon said that Amazon did not give any warrenty and contact to seller which no any detail are provided by Amazon
I am trying for 2 manth but I didn't get warrenty

Ordered Kurti Set on 16th Nov'23 and got delivery around 20th Nov'23 however got different product hence returned the product and asked for refund but yet after 2 months its still showing as "Return Started"

Oder date: 16th Nov'23
Oder ID:[protected]
Amount : 796.00
Return Order pickup date: 23rd Nov'23
Location: Andheri east

Made a complaint last June 3rd complaining that I joined with Amazon.com online job. They asked me to make more payments but they didn't give me my money back. I paid more LKR 650, 000/= for purchases they asked me to pay. I contacted "Yanina 5858" via Telegram. I will attach some screenshots for your reference. I tried contact them but now they don't respond. I would be extremely grateful if you could assist me in retrieving my money. Please help me; I am pleading for your assistance. This is my second complaint against Yanina5858 at Amazon.com.

This is with reference to missing items in Order id[protected]
I had ordered for 3 packs of Olay Day cream + Night cream. That is a total of 6 items. But I received only 1 pack ie 2 items. I paid fully in cash but to my horror found that 2/3 of my order was missing. I immediately placed a complaint as soon as I could connect to your CS on 16th Dec and was promised that it will be refunded and action will be taken after payment has been settled with the delivery agent. Nothing happened so I called again on 18th Dec and was promised again that action will be taken after 4 working days ie 22nd Dec and money will be refunded to my bank account. I have been following up every 2-3 days but nothing is happened.
Today is 8th Jan but amount of Rs.2390 is not refunded to my bank account.
This is not expected from an esteemed company like Amazon.