Amazon India Complaints & Reviews

I am purchasing a mobile discount price of 1999/-
Debited my account but not receive any details of order in my email.

Refund money not credit in my saving account

Dear sir/madam

I anindita roy had ordered a total number of 24 items from amazon on 28/03/20 order number[protected]) out of which 3 items were been cancelled from my end and was supposed to get back rs. 612/-as refund amount but when enquired with amazon they informed me that they have already credited the amount on 13/5/20 with reference number[protected] but the same has not been credited into my account have also enquired the same with the bank. The same issue is with another order of mine dated 10/05/20 order number[protected]) where a total number of 7items were ordered out of which 6items were been cancelled an amount of rs. 2377/- was to be credited as refund but the same has also not been credited although they have given me reference number as 9xwsvce50000k9v3hmm1 stating that it has already been transferred on 21/5/20. All the payments were made from uco bank debit card ifsc code ucba0003040 account number [protected]. Attached are the screenshot of my communication with amazon. Request you to kindly help me with the same at the earliest as it's been due since long.

I had received the message from amazon that the product will be delivered today.
It was 9 and i did not recieve so i escalated on twitter.
So i get a call and they asked me where you are based.
I guided him to my home.
He said he will come in 10-15 mins
I waited for and hour
Then when i see the status of delivery is returning to seller.

I was unable to contact the customer care.
No one called me from customer care niether the delivery team.
Just directly they are sending it back to seller why?
This is a fraud completely

Hi team,

I am senthil murugan (S/o) e. Gandhi
No:72, yashika builder flat, 5th street, krishna nagar, manimangalam road, varadharajapuram, kancheepuram - 600048.
My mobile[protected]
My email id - [protected]@gmail.com

I have ordered my (Oneplus 7t (Frosted silver, 8gb ram, fluid amoled display, 128gb storage, 3800mah battery) product through amazon on 15-mar-20.

Order number:[protected].
Order delivered on 16-mar-20 (One-day delivery at rs.100. Free with prime).

On 16th mar 20, after receiving my product when i opened the product. I was shocked. Because the display had scratch line. So, i have called amazon customer care & raised complaint for replacement on same day.

Post then, amazon scheduled inspection team member came from tvs service on 21-mar-20 (Saturday). He came and agreed that, its a faulty on - arrival. Then, i was told by amazon that they will raise replacement request & pick-up request for taking this demaged product. I am assuming it had happened between 21st 22nd mar.

Post then, blue dart guy came & picked-up my product before the lock down (May be 23rd or 24th). But it wasn't sent to amazon warehouse. Due to sudden covid-19 lock down. During lock down amazon customer service & blue dart call center was not available. I tired multiple times. So, i was frustrated / fed-up with calling them. So, i decided to post in social media (Twitter) tagging both bluedart & amazon about my issue.

Then, the both company social media team responded in social media. Based on which i have asked bluedart about my package. Initially, they didn't have any clue about my damaged product pick-up. Later, they did confirmed me that they have my product with them. So, i have asked them, should i need to come & collect with them or will they come back to my address to deliver. But, blue-dart said they will deliver it to amazon warehouse.

Based on the confirmation from bluedart, i did received a "tracking no:[protected] from blue dart team.

On 20-may'20, blue dart confirmed me that, they have delivered my damaged product returned to amazon warehouse team by 2.46 pm ist & recipient name - nikhil.

After 20th may, i have been chasing amazon to confirm my replacement order (Or) refund. But, i am repeatedly getting same response stating that,"amazon is investigating on my case & working on my issue to resolve. But, till now i didn't receive any confirmation about my replacement order (Or) refund yet. Also, now, they have my damaged product as well.

Recently, after slow & partial relaxing of lock down. I did connected with customer care team of amazon. But they are unable to solve my issue yet. So, i am still sinking in situation. During this covid-19 situation, i am paying my 3 month credit card emis for this mobile phone. But, i don't have product with me. Its been really very tough days from march'21.

So, please help me to file a case against with amazon to solve this issue & i want them to pay back for my all my sleepless nights, suffering, tensions & family problems due to this issue. Because, its not a small amount of money. Its a 35, 000 inr product. It means a lot for me. Because of this issue, myself & my wife had a quarrel for purchasing online this product.

As per govt, during this covid-19 crisis the lock down as been initiated for improving our self-immunity & stay safe. But due this issue many days night i don't get sleep by thinking of this issue & having quarrel with my wife for taking this wrong decision to buy from online.

Please note, regarding this topic i have written 50 emails which is another painful issue. Even after these many emails & calls / chat. I didn't get any solution yet. Since, i don't have option to upload all emails. I have only uploaded the order details, replacement confirmation & one follow-up mailer for your reference.

Also, please note i am not sure which consumer complaint portal is correct to file complaint. So, i might submit this request via multiple options to raise case against amazon.

I have been a very loyal customer to amazon so far. But, i request was not honored properly, rather the executives looked at me like i am cheating.

Based on my recent experience with amazon customer care at-least out of 2 person definitely 1 person would asked me this "its very unusual, usually it doesn't happen" as if like, i am lying to them. They didn't hear my story fully.
They simply come to conclusion saying we don't see a pick-up & it wasn't returned to them and they say check with blue dart again.

I personally feel offended, may be if you are team can hear all those customer care conversation recordings of mine. You will know. Hope, you will have those recordings (My mobile[protected]. Please check from mid of march.

So, i really need your support to get justified for all my sufferings. I will knock all the doors which are available for me to raise this issue.

Hope, you will help me on this issue.

I purchased above air cooler from amazon india based on above description that it is a tower air cooler and on receipt to my surprise it is no where near the description of so called tower

Being a prime member of amazon policy i am well aware of amazon refund policy and accordingly i requested for refund or upper version of same brand cooler but amazon india is not replying to my emails and on telephone they insist that they can replace it with the same model.
Cooler delivered to me was costing rs 4998/- and i am willing to take higher version symphony hi cooler - i modern room cooler at a price of rs 8199/-

Please resolve my issue without further delay

Thanks & regards

R k sarna
[protected]

I have purchased the tv from amazone and it delivered on 26 may 2020 and installation not done as of today 18-june -2020. Very pathetic service and unprofessional technician behavior only give commitment i will come today, will come afternoon and after that, he didn't picked the phone. Even amazone customer care also not help their customers.

An amount of 11350 has not been credited to my account by my Sbi bank and the credit has been initiated by the Amazon. So please do credit it as soon as possible.

I ordered 2 jars of vicks vaporub from amazon on may 13, 2020.
Oder #[protected] cost $16.00 per jar. Delivered may 13, 2020.

Last night i had need to open one of those jars.
There is no vapor smell, no vicks smell, no smell at all, just like it is maybe vaseline, not vicks, but does not even have the faint scent of vaseline. Absolutely no smell at all, so no vapors. I also checked the 2nd jar, which was the same. No smell.

Now, i have not contacted amazon as yet, because this appears to be a manufacturing issue, not the sellers issue, therefore since vicks vaporub is put out by proctor & gamble, i would like help in how to remedy this problem.

Would you want me to send these jars to proctor & gamble?

Do i send them back to amazon and request a refund?

Do i contact fda?

Sir i shankar i have purchase the product with the debit card number xxxxxx4745 but i have returned the product my refund amount has not upadated so plz kindly help me with this

Hello sir., recently i returned an purchased item on dt: 7.6.2020 to the amazon india service. After that i got an "refund reference" no: 75503720161040253476434 to my registered mail id.in that it was mentioned the amount will be credited with in 3-4 business days, but it was not happen yet. I even spoken with indian bank customer care service, they said they are helpless. Based on these reasons i am complaining "charge dispute". So please refund my paid amount to concern bank account through which i have done my pay via online.

With reference to the order[protected] i intimate the dissatisfaction in the delivery of my ordered product - joker wigs arts& crafts lace hold glue tubes. The order was delivered to me on 17 june 2020 - the package being badly tampered. The product ordered was out of the package itself. Requesting you to make sure that this doesnt happen in the coming orders.

I want to return my one product, i have contacted to amazon more than 10 times, everytime agent assured me that they have raised my complain but when i call again to ask them about status, there is only apologies that they have.

Pathetic experience. Go to hell. They are looting customer money by giving 3rd class products

I ordered A Solimo Memory Foam Single Size Mattress from amazon Ordered on 8 June 2020 and expected delivery is 16 june. on 16 june i received message from amazon that my product will be delivered today so i was waiting for it. when suddenly i received a message that product delivered then i contacted to amazon that what is going on how can u update this when i don't received my product.
they said this is a mistake from agent and wait for tomorrow . so i did wait and today i again contacted to amazon that no one is coming nor i got call from ur agent. they said wait for it mean why i need to wait when this is ur mistake what i get in return . im writting this to u that this is wrong. they don't register my complaint.
RESOLUTION- Refund or product by tomorrow

Package not delivered

I ordered one asus selfie mobile battery on 29 may 2020. Order #[protected] priced rs.859. I was told that my package will be delivered between 5-10 june 2020.

On 10th june they displayed a message that it will be delivered today. I waited up to 11th then through my order details on amazon.in, a message was displayed that your order is delayed and contact the seller via email a copy of which will also be received to amazon. I did just that and no reply in 2 days. Then on 13th june i again wrote. No reply still. The package stated to be dispatched through india post is not traceable via tracking number given. Tracking id ed[protected]in. Till date upto 17th june no reply no refund from the seller or amazon.in

It is very disappointing and i feel cheated by the renowned online shopping site like amazon.

As it is Monsoon Season in Kerala, mosquito problems are really a lot in my place. I ordered HIT Anti Mosquito Racquet with Amazon on 25 May 2020. As per the tracking details, the product arrived the Amazon's Delivery Partner's hub on 1 June 2020. The committed by Amazon was 6 June 2020 but I am yet to receive the product. I sent many mails to the Customer Service division of Amazon but didn't yield any result. They simply ask me to wait, wait and wait with excuses one by one. My attempts to contact the delivery partner of Amazon (E Com Express) also was in vain.

ECom Express Tracking Id: [protected]

Order no.[protected]
The order for wonderland foods bakers almonds for 1kg (2 packets 500gms) was placed on 13/06/2020.
The delivery took place on 17/06/2020 and the parcel seal is broken and taped alongwith one packet of 500gms of almonds missing.
The item category is non returnable but product is missing and amount paid.
Looking for a solution asap.

This is to confirm that refund for amount 645.00 has been successfully processed on[protected] and the amount should reflect in your account by now.

Refund reference # 30005401620160201841420

Please contact your bank’s customer care center and quote these numbers to know further about the status of the transaction in case you still haven’t received the credit within 4 business days. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update.

Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.

For more details on refunds, please click here: https://www.amazon.in/pay/history?tab=refunds

This is the refund reference no aigonve50000kafndfgu.
Amazon refunded the amount on 9th of this month but not credit to my account.

Dear amazon team,
I ordered a book at 23rd of may 2020 but i have not recieved my package yet...
I called at your customer care and they told me that they'll cancel the order and will also refund my money but they never did.
So please help me by cancelling the order and kindly refund me my money...
Tracking id: [protected]
Thankyou so much