Amazon India Complaints & Reviews

My Amazon name is Irena Mihalkovich, I've been amazon India's customer for many years. However, the last order I made was on 25-May-2020
(25-May-2020) by debit card SBIPG SU[protected]AMAZON MUMBAI 4, 296.00. The orders were shipped. Afterward I ordered a laptop, using my brother's European card. Amazon immediately blocked my account, having found this transaction suspicious (probably because it was a foreign card). For one week I oculdn't access my account, they asked for million documents to prove my identity and the rest, it was a lot of stress. The laptop money 70k were with them for one week as well. AFter one week they unlocked my account and refunded the laptop money, however, 3k less than what I paid, due to exchange rate difference. But the real problem started afterwards. all my recent orders got deleted, including the one for 4, 296 Rs made on 25 the of may. I couldn't not access their status, however, I received them. Two products of this order were not suiting me. Motorola Bluetooth headphones, 3000 worth were not working properly and one sports/healthwear did not fit me so I thought to return the second one and refund the first one. As the orders were no longer reflected in my account, I contact amazon personally about return and refund, but amazon said they don't see these orders and have no history of the orders, I kept on sending them screenshots of the orders and my bank account dewtails, but they couldn't see the orders and kept telling me to call them tomorrow. It's been going on for two weeks, I talked at least with 10 of their employees, they know nothing about my orders and can't really help. Maximum a few people said they will write my complaint to a manager. And one manager answered indeed, his answer was: "are you sure the order number is correct, I can't see it!". The worst part of it is that I could not reply to his email, since it was a non-reply one. I feel helpless and I want my refund, I'm ready to return faulty items, but they don't believe me this transaction even took palace, because it's by computer mistake absent from their history.
please, on my behalf, ensure the refund for this transaction

regards,
irena

I order this product 1 week ago and cancelled the order after 5 minutes of ordering it but i haven't got my refund.

Respected sir/maam,
My name is partho shamir dey. My registered mobile number is [protected].
I had placed an order (Juarez guitar) of rs 2290/- on 16/6/2020 with my debit card (Ends with 4219) and had cancelled it and requested a return on same day due to heavy traffic on amazon. On the same day, amazon sent me a mail saying that it initiated the amount to my card and the amount is suppose to get credited within 3-5 days, but sill i haven't recieved the amount till date (23/6/2020). Amazon sent this reference number (74332740169016806346415).
This is my account number : [protected].
Name of the a/c holder : indrani dey.
Name of the bank : new india co-operative bank.

So please kindly respond to this complaint it's very urgent.
I have attached some screenshots of received mail pictures.
Thanking you in advance.

Respected sir,

My name is aishwarya lonkar. I didnt got my refund amount of rs 398 in my bank account. I ordered a product of rs 398 on amazon on[protected] but i canceled it on[protected]. They approved my return request. They given me refund reference number that is,
Refund reference # 74332740152015177943924
But still that amount is not reflected in my bank ac. Im giving you my bank details, please proceed on my concern.
Ac holder name-aishwarya lonkar
Ac no-[protected]
Ifsc code-cbin0280672
Im giving you screenshots & invoice for more details. Kindly check it.

Hello sir mane 24 may 2020 ko amazon se disano peanut butter book kiya tha lekin vo time or deliver nhi hone ke karan vo order cancel ho geya lekin abhi tek bhi amount refund nhi hua h esliye sir aap se anurod h ki aap mera amount jeld se jeld refund kere thanku
Refund amount h 541.50

Hello sir mane 24 may 2020 ko disano all natural peanut butter, ke 1 and 1 kg ke two box order kiye the lekin vo time per diliver nhi hone ke karan order return ho geya but jo amount h 541.50 abhi tek bhi refund nhi huaa h.
And sir es amount ko aap jeld se jeld rrefund kere thanku

I have paid to a merchant through scan & pay qr code optio and my amount of rs.170 debited through my bank account but the merchant didn't receive my transferred amount instead my money got debited from my bank account and these amazon people showing a dealt in response when i raise the query and cheating on the people who use amazon and performing such frauds

Orderno[protected] dt-18.06.2020

Arun kumar mishra
118/72 lukerganj, alld
Mobile -[protected]
I like inform you that my ship why not delivered me but i have already amount paid.
I think such as only for time wastage by me in your shopping system and no connectivity possible at time meany time calling to you.

Pls reply me and also co-prate me for the same

I bought lg washing machine on 12 of june and it the primary delivery date was 22 of june. 15th june i got the msg package arrived my nearest courier facility center thrissur, kerala. On 18 june 11.12am i got the message package out for delivery at night 9.50 pm i got another message delay delivery on customer request with out any communication from amazon delivery team. Same happened on 20 june.10.40am out for delivery and 6.12pm delay delivery on customer request.
On 22 my primary delivery day 11.48am out for delivery after 6 o clock i raise a complaint to amazon these scenario happens and till now no one call me for delivery enquiry. They said to me the are looking at this matter and it will resolve it 24 to 48hrs. 9.15pm i got another message the package is canceled and 10.31pm the another message package return to seller. So i again contact the customer service they said to me at night the dedicated team is not in duty they will call me next day morning. Next day 23 june i check with customer service they said someone will contact u soon. I waited till 10.15 am and no once called me so decided to contact them again. After they i talk to one of the excutive of amazon he said as per my request item canceled. And they want to blame me may be u give ur password to anyone they did the cancellation like childish talk. And it’s a clear case of cheating to customer when they paid and waiting for the item.

Amazon order number :[protected]
Order date 12 june 2020
Tracking id :[protected]
Product details: lg 6 kg inverter fully-automatic front loading washing machine (Fht1006snw. Abwp
Amount paid : 26, 460

Dear Sir/ Madam, I have transferred a sum of Rs. 300 on Dt. 13.03.2020 through AmazonPay to [protected]@apl. The amount has been debited from my account. But, the said amount has neither been credited to payee account nor it has been reversed back to my account. I have tried to contacted the AmazonPay several times, but their contact Nos. are not working.I have sent email to Amazon Pay on 20.06.2020 & 23.06.2020. But, no response is received from their end. I am submitting herewith the screenshots of the transaction made and the correspondence made with Amazon for your kind reference.
Regards,
PRATIVA DAS Phone No. [protected], [protected]

M/s amazon.in

1. You have no link to phone or email where customer can lodge a complaint.

2. I ordered "baidyanath mahasudarshanghan bati" order #[protected] used in fever and blood disorders, instead supplier sent me "arshoghani bati" used for piles. Your system does not have any link to contact you. Upon clicking replace/refund button it prompts to that this item is not refundable. Its a joke on customers.

Kindly arrange for refund of cost+postage or replace with the correct item

Thanking you,

R prasad
Member id. [protected]@yahoo.com
Mob. [protected]

Plz unhold my amazon account my card is a genuine one and i have been a regular customer on this site... I trust amazon. Please i need to make some urgent purchase so please amazon unhold my account

I ordered a jbl headphones on 2nd june 2020 nd canceled it on 3rd june and even got a message that your refund has been initiated and will be there in your account in 2-4 working days... But now its been almost 20 days i haven't received my refund of rupees 3299/- it's reference number is 75503720156040147996115..please check it as soon as possible

I ordered a keyboard. But that size is small. So i raised a return request.
But no one came for picking that item.
I want my money to be refunded.

Amazon return id - dzzdcdqlrrma
My name is jayalaxmi.
Registered with [protected]@gmail.com.
Please take the item back and refund my amount.

Dear sir one of my refund amount 1, 799 which send to my account on 12th june. 2020 from amzon.in they send to my account they also provide refund reference no. # atp7jraz0000kaqwnjnz and i have waiting almost 10 days but the amount didn't reflect in my account. I have complained against it on my branch but i didn't get proper solution from bank manngeer.

Dear sir i have including refund details with reference no. And complain report so please refund my money as soon as possible.

Date-12th june
Dispute amount -1799
Refund reference no. # atp7jraz0000kaqwnjnz
Account no. [protected]
Branch _ daryaganj
Ifsc_cbin0280290
Phone no. [protected]

We ordered a vivo phone and i received a samsung phone, need to get it replaced,, customer call centre says its rightly delivered.

Order 4669102. Asus zenbook pro duo i7h laptop purchased from amazon.in. Bill enclosed. Laptop delivered dead on arrival. They refused to refund only replace. They said enginerr will come n check. They gave me wrong engineer number and process was delayed. I chased them escalated n got the right number called engg myself n engg uploaded dead laptop report n confirmed laptop is dead. They had no stick for replacement. Again i cased amazon support to refund. Then they said they will pick up. I xhased them to pick up. They sneakily cancelled my laptop pickup from their backend. I called support they disconnected my call n said as i escalated they cannnot support me now. They refused to tranfer to their manager. Its been a week and they have not picked up the laptop. They are trying to delay so timeline will elapse. I send mails everyday but they have not yet picked up the dead laptop. Its a 2.5l laptop n i need my refund immediately.

I had placed an order for a sealed pack of hoteon ureva 3 ply face masks with 95% efficiency, nose clip etc but today on 20/06/2020 i received this item and on opening the cover i found that the item received was not the product that i had ordered. It was not a sealed pack and it was in a amazon polythene cover and bundled with a rubberband. This dispatch was done in the most irresponsible manner with spurious material and that too at a time when this country is gripped in the covid 19 crisis which calls for utmost safety and cleanliness. I have been your customer for the past few years and till date i had not faced such irresponsibility from your end. The product you sent to me is not the product that i had ordered and hence in the condition you sent me i am not able to use it as my life will be endangered and the only option is to discard it as it is a non returnable item.in the light of these facts kindly arrange to refund my payment for this item after verification by any of your representatives. Awaiting a favourable response from your end.

Respected mam/sir i have made a cod as a mode of payment for my order but delivery boy is saying to pay though online payment and he will not deliver the product if payment is not made online

Hello sir... This is tahera jamali here, i had ordered abito boys' regular fit joggers (Pack of 2) from amazon...

Order date

09-jun-2020

Order #

[protected]

Order total

800.00

I didnt got de parcel, also it got retirned on its own.. And i havent gpt de refund yet... Please kindly refund my 800rs amount in my bank accnt... Asap thank you