Amazon India Complaints & Reviews

I ordered a jbl headphones on 2nd june 2020 nd canceled it on 3rd june and even got a message that your refund has been initiated and will be there in your account in 2-4 working days... But now its been almost 20 days i haven't received my refund of rupees 3299/- it's reference number is 75503720156040147996115..please check it as soon as possible

I ordered a keyboard. But that size is small. So i raised a return request.
But no one came for picking that item.
I want my money to be refunded.

Amazon return id - dzzdcdqlrrma
My name is jayalaxmi.
Registered with [protected]@gmail.com.
Please take the item back and refund my amount.

Dear sir one of my refund amount 1, 799 which send to my account on 12th june. 2020 from amzon.in they send to my account they also provide refund reference no. # atp7jraz0000kaqwnjnz and i have waiting almost 10 days but the amount didn't reflect in my account. I have complained against it on my branch but i didn't get proper solution from bank manngeer.

Dear sir i have including refund details with reference no. And complain report so please refund my money as soon as possible.

Date-12th june
Dispute amount -1799
Refund reference no. # atp7jraz0000kaqwnjnz
Account no. [protected]
Branch _ daryaganj
Ifsc_cbin0280290
Phone no. [protected]

We ordered a vivo phone and i received a samsung phone, need to get it replaced,, customer call centre says its rightly delivered.

Order 4669102. Asus zenbook pro duo i7h laptop purchased from amazon.in. Bill enclosed. Laptop delivered dead on arrival. They refused to refund only replace. They said enginerr will come n check. They gave me wrong engineer number and process was delayed. I chased them escalated n got the right number called engg myself n engg uploaded dead laptop report n confirmed laptop is dead. They had no stick for replacement. Again i cased amazon support to refund. Then they said they will pick up. I xhased them to pick up. They sneakily cancelled my laptop pickup from their backend. I called support they disconnected my call n said as i escalated they cannnot support me now. They refused to tranfer to their manager. Its been a week and they have not picked up the laptop. They are trying to delay so timeline will elapse. I send mails everyday but they have not yet picked up the dead laptop. Its a 2.5l laptop n i need my refund immediately.

I had placed an order for a sealed pack of hoteon ureva 3 ply face masks with 95% efficiency, nose clip etc but today on 20/06/2020 i received this item and on opening the cover i found that the item received was not the product that i had ordered. It was not a sealed pack and it was in a amazon polythene cover and bundled with a rubberband. This dispatch was done in the most irresponsible manner with spurious material and that too at a time when this country is gripped in the covid 19 crisis which calls for utmost safety and cleanliness. I have been your customer for the past few years and till date i had not faced such irresponsibility from your end. The product you sent to me is not the product that i had ordered and hence in the condition you sent me i am not able to use it as my life will be endangered and the only option is to discard it as it is a non returnable item.in the light of these facts kindly arrange to refund my payment for this item after verification by any of your representatives. Awaiting a favourable response from your end.

Respected mam/sir i have made a cod as a mode of payment for my order but delivery boy is saying to pay though online payment and he will not deliver the product if payment is not made online

Hello sir... This is tahera jamali here, i had ordered abito boys' regular fit joggers (Pack of 2) from amazon...

Order date

09-jun-2020

Order #

[protected]

Order total

800.00

I didnt got de parcel, also it got retirned on its own.. And i havent gpt de refund yet... Please kindly refund my 800rs amount in my bank accnt... Asap thank you

I have ordered a mobile phone (Poco x2) from amazon on 8th june 2020, for 15199 from amazon
But on 12th june 2020, i received a message that your order for poco x2 has been cancelled
Now when i talked to amazon executive, they told me that you will receive your refund within 3-5 working days
Now today it is 20th june and still i haven't received my money
I want my refund as soon as possible
Please help me with this

I will buy a product on amazon price 387.55rs
For the shipping problem i was cancel this shipment.
I will buy this product on 04.06.2020
Amazon refund processed on 10.06.2020
But i now 20.06.2020 i can't get my refund
So plz chek and solve it.
Amazon reference number is-702868
My account number is-[protected]
Ifse code-alla0211913
Regd. Mobile no is-[protected]
Regd. Mail addresses is-mails. [protected]@gmail.com

My cash does not isseued me

In lieu of the captioned subject, i sabyasachi tripathy, would like to draw your attention regarding the recent incident with amazon while purchasing an one plus 7t pro on 08/02/2020 with amazon order #[protected] which leads to mental harassment. For this state of mind, amazon and sbi card are responsible.

I am feeling cheated and deceived by amazon directly and sbi card concomitantly. They have rejected my claim of cashback of rs. 3000/- which they committed while i availed the offer and they kept on deceiving me that they are in contact with sbi card and my issue will be addressed in 7 business days and i will get my cashback.

As per the offer, the cash back will be credited after 90 days of end of the offer period (29/02/2020) which is 31/05/2020. They kept on lingering the issue right from 01st june 2020, when i inquired regarding the same. Today they informed me that i am not eligible as per the terms and conditions of the offer.

While ordering the product and making the payment, the screen shown after availing exchange old phone offer amount to be paid for 0% interest emi is rs.45491/- which can be availed in 3 months tenure (Rs.15163.66×3) or 6 months tenure (Rs.7581.83×6) or 9 months tenure (Rs. 5054.55×9) or 12 months tenure (Rs.3790.91×12). I availed the 9 months emi tenure of emi rs. 5054.55×9. The no cost emi discount amount was not shown as per the tenure plan list as this discount is being provided at corporate level at the back end. This no cost emi discount amount will also vary as per the emi tenure (Directly proportional). It was not being highlited or displayed by amazon because this no cost emi discount was not entitled for customer. This no cost emi discount is not a discount actually for customers and it's just a offer that the customer don't need to pay any interest for this short-term loan for layman customers. But in book of accounts, it's mentioned as discount. This discount is always provided as per the agreement between seller (Amazon) and banking arrangements (Sbi card).

So, they rejected my claim by considering a discount which was not a discount actually and the no cost emi discount was neither informed to the customer nor subjected to the customer.

As explained in your point no. 7 of the mentioned offer terms and conditions which i quote as
"the purchase of the product will be governed by the terms of sale, including terms of exchange, applicable to the sale of the product on amazon.in. This offer will also be applicable on purchase of product by the cardholders under an exchange offer (If available and applicable on the product), provided that the amount to be paid by the cardholders, after the exchange offer is applied, using the card is not less than the minimum transaction value, on oneplus 7t or oneplus 7pro. For the avoidance of doubt, in the event the amount payable by the cardholders, after the exchange offer is applied, is less than minimum transaction value, such cardholders will not be entitled to avail the offer."

In my case, while shopping, the amount i was going to pay after the exchange offer applied through my card was rs. 45491/- which was more than the minimum transaction value for one plus 7t pro i. E rs. 45, 000/-.

In terms and conditions of the offer which is consisting of 23 points and in no point it's mentioned that the minimum transaction value is after no cost emi discount or without no cost emi discount. Infact, there is nothing mentioned in the terms and conditions regarding no cost emi discount.
Now on this ground, they are rejecting my cashback claim.

This cashback offer was applicable for purchase of one plus 7 smart phone variants through sbi credit card emi only not for sbi credit card non-emi and sbi debit card.in non-emi credit card and debit card transactions, no back end discount like no cost emi discount is applicable.

In that case, as offer applicable only for sbi credit card emi, this minimum transaction criteria of rs. 45000/- after no cost emi discount or without no cost emi discount condition is becoming a vital terms and conditions which they didn't mention in offer terms and conditions intentionally or unintentionally only they know.

Now they have left me with no options to seek your help and attention.

So, i request you to please take cognizance of the same, so that our naive people of india will not fall in the trap of these e-commerce global giants like amazon and flipkart.

Yours truly

S. Tripathy
Irrigation colony,
Bhawanipatna,
Kalahandi,
Odisha-766001.

Please refund this amount you charge me without my permission i don't even h receive nothing.

Also im at green zone and i could not order my things at my address please help

Amazon package was delivered open and one baby hair oil was missing. I called to delivery person but he told nothing with him. Then i called to amazon agent and explained the while scenerio but he disconnected the call. Amazon took the money but didn't delevered the product and the agent disconnected the call. How the hell the agent have the rights to disconnect the call. Amazon sucks.

Did not refund rs 748 from Amazon

Dear sir,
I bought samsung's level u ear phone from amazon.in, order no.[protected]
Which due to bad condition, i sent it back to amazon.com. But i have not received his refund yet. While your amazon customer care is the matter. Those people say that we have put your refund in your account but it has not happened in my account yet. I talked about my branch and customer care. He has said that none of your refunds have been received here.
My account no.-[protected]
Ifsc no.- punb0336100
Please refund my money as soon as possible.

Please note that 2 items from this order were supposed to be delivered on the 26th of may. Please find attached a screenshot of the dispatch proof of the 2 enlisted items. Out of the 2, only 1 item was delivered (The set of 3 bottles) when the message i received that morning clearly mentioned 2 items out for delivery. Please also find attached a cctv coverage of the delivery person only leaving one package at my society gate and without any interaction with or notifying the security guard, he walks away and does not return with the second package. The package he delivered contained only one box of the set of 3 water bottles i ordered. The all-new kindle reader was missing and has still not been delivered. We waited a few days for the package to arrive thinking it must be getting delayed, but the status constantly said "delivered" on the website. That is why i am seeking the help of customer service now. Kindly help me in tracking my order. Order number is[protected]

Thanks and regards,

Date of incident: 4th june, 2020.15.48 hours
Amazon ref#[protected]
Rrn:[protected]
Amount got deducted from my account but merchant account did not receive the payment
Please do resolve the issue and the refund associated with it

Order id: #[protected]

#[protected]

Order id: #903nywwk0000k9lb2s0r

Central bank of india
Branch manager
Respect sir,
My refund from amazon of 540 was initiated on 14/5/2020, is not credited yet due to some inconvenience my refund was not reflected to my original payment method. Kindly help me in my refunding amount. I have ordered charger adapter and cable but it cancelled and refunde is not yet credited in my account is stuck. They saying that amount initiated but it is not credited in my account yet and no customer service and home branch help me in this.. Plzz chek it out.. It is done from last month niether branch help me nor customer service plzz u fix this problem...
A/c no. [protected].
Refund refrence
#9o3nywwk0000k9lb2s0r
Ifsc code : cbino284585
Address: nimzari naka

Thank you